Goldenhill Nursing Home

Heathside Lane, Goldenhill, Stoke-on-Trent ST6 5QS
Review Us
9.1 66 Reviews
  • Goldenhill Nursing Home, Stoke-on-Trent
Heathside House, which provides nursing and residential care, is located in Goldenhill close to shops and a main bus route. They like to provide comfortable, homely surroundings for residents and their visitors.

The home has 44 single rooms. There are 2 residents’ lounges, a quiet room without a TV and an enclosed outside terrace.

The very experienced chef provides home cooked meals including meals for residents on a special or puréed diet. There is a range of activities provided by the Activities Manager including Bingo, entertainers, trips out, Zumba, karaoke, crafts and a church service.

A hairdresser visits twice a week and there is a shop for toiletries, sweets or other small items residents might require. It is open on weekdays from 9am to 4pm.
Show Goldenhill Nursing Home on the Map

Care Provided by Goldenhill Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 46 Service Users

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Goldenhill Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Goldenhill Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Angela Hodson (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (46)
  • Couples/Companion Rooms (0)

Goldenhill Nursing Home Reviews (66)

9.1

Goldenhill Nursing Home has a Review Score of 9.1 (9.090) out of 10, based on 6 reviews in the last 2 years.
Over all time Goldenhill Nursing Home has 66 reviews.

Overall Experience
  • 54
  • 10
  • 1
  • 1
  • 0
Date Published
  • 66
  • 2
  • 3
  • 6
  • 60
Reviewer Connection to Goldenhill Nursing Home
  • 38
  • 10
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 66, showing 61-66
Review from Timothy S (Son of Resident) published on 28 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hi, My mom has been at Goldenhill now for just over a year. She is 94 and not very mobile. The staff are always very helpful and kind to my mom and me. Its seems a happy place for the residents and the people that work there. My mom has her hair permed about once a month at the salon there. She is happy
and contented. A couple of times because of her health, she has had to go to the hospital, both times one of the staff were kind enough to go with her and stay at the hospital, till I could get there. The home is always very clean and no smells. Some times I visit my mom when they feed her, the food always looks tasty as if its home made. The manager is always very helpful and free for a chat.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Graham W (Brother of Resident) published on 20 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been in Goldenhill Nursing home for about nine months now. If you are looking for a home for a loved one please look at this home, it is one of the best in Stoke on Trent. I have family members who work in other homes and some of the stories they tell are not too good i.e. smells, abuse,
unskilled staff. Well I can honestly say Goldenhill is like being at home. I could live there myself, staff are brill. Nurses are great with patients and cleaners are spot on. As for the manager, he is brill, he is a nurse himself so he knows wot patients wont and need and he makes sure they get it. The staff treat patients as if they are their own family. My brother loves it there - he says it like being in a hotel. He was very independent before being took ill so he was hard to please. The first few days he said how good it was.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ron & Nancy B (Son of Resident) published on 3 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been in the nursing home since it first opened we have found the standard of staff and management to be exceptional nothing is to much trouble regarding the care of our mum. The food is of a high standard and excellent variety also the rooms and surrounding area's are kept clean and tidy
to a high standard we would not hesitate in recommending this nursing home for their loved ones.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine H (Daughter of Resident) published on 16 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was placed in the home approximately 9 months ago and since then we have has no reason to find any fault with the home. The staff are very pleasant and approachable and nothing is too much trouble for them. The home is very clean at all times as are the residents rooms.the food provided is
excellent and there is a wide choice at all times. The staff and management go out of their way to create a very homely feel and they not only take the considerations of the residents on board but also of the family as well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michelle A (Daughter of Resident) published on 26 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Goldenhill nursing home is an excellent place of care. My mum is resident and she has received the best care possible. Staff are very friendly and approachable they meet the needs of my mum and her family a lovely environment for her to live in I know she is safe and well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mandy H (Daughter of Resident) published on 26 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Golden Hill Nursing home for six months, the care she has received has been second to none. She has settled in to her new surroundings and enjoys a good quality of life. The staff are always willing and helpful to both residents and family and the management go out of their way to
ensure residents are cared for in the best way possible. I am happy to see my mum in a happy and safe place where she is well looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.1 (9.090)

Overview of Review Score

The Review Score of 9.1 (9.090) out of 10 for Goldenhill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.838 for Goldenhill Nursing Home is calculated as follows: ( (57 Excellents x 5) + (11 Goods x 4) ) ÷ 68 Ratings = 4.838
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.252 Points relating to the number of positive Reviews for Goldenhill Nursing Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 6 Positive Reviews ÷ 9.2 = 0.652
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Goldenhill Nursing Home to verify any information. View our terms and conditions. Goldenhill Nursing Home has an Enhanced Service - more info.