Care Homes Owned by Primary Medical Solutions Ltd

offered to the residents. My children love going to visit not only their great nan but all of the residents aswell as the staff.

the outset and so was his overall care.
The home would benefit from some refurbishment and new furniture but I daresay costs would be an issue.
As a family we found the staff to be very caring and very aware of my husband's condition and needs. Katie, the home manager is very caring and supportive. She helped us massively with the onward journey to a permanent home.
Receptionist Karen is lovely, always very kind and helpful.
If Goldenview was closer to my house, I would have been more than happy to make it my husband's permanent home.
Thank you to all the staff at Goldenview.

been sent here but in spite of this they kept him to avoid any more distress both to Dad and us and did everything they could to make his final hours as comfortable and peaceful as possible. They were so accommodating, allowing us to spend his final night with him and continually checked on us as well as him.
When he passed nothing was rushed and they guided us through what we needed to do and allowed us time to say our goodbyes.
Although we had wanted him to stay in the hospital, in the end we were glad that when his time came he was in a private and quiet environment, surrounded by his family with people who we felt truly care about his welfare. So thank you Goldenview,.

have been amazing. I was talked through the process and a suitable home was found in a few weeks. Thank you to all at Goldenview

being raised with local MP and the CQC.

They would encourage him to take part in activities which was nice.

The staff where very good to all his family as well we got to know them well.

they kept me informed on my mother's condition, treatment and progress, answered my questions, and liaised effectively with those responsible for assisting her care on discharge back home.
Thank you to all concerned at Goldenview.

a complaint with the care home, authorities, including CQC and social services, are involved. Unfortunately, the outcome was tragic, as my Grandad passed away. It's heartbreaking to think of the suffering my Grandad endured and I would strongly caution anyone considering this care home for their loved ones. We are hopeful that investigations will lead to accountability and better care practices in the future, but for now our family is devastated by the loss we've experienced.

40 miles too far from home. Totally destroyed her physical and mental well-being, and caused much stress for me too. She ended up in hospital twice due to the 'care' she received. The second time I had to get there urgently after midnight as she wasn't expected to survive. She came out in a far worse state than when she arrived at the home two weeks prior. I see not much has changed.

like had snapped off the wall.
Most staff do their best, are pleasant but ruled and overruled by senior carer who ignores you even when you are talking directly to her, face to face, asking for help such as taking relative to the toilet. Remarkable how she then just walks away as though she hasn't seen or heard you.
Unsafe narrow corridors so when there is an incident with agitated patients there is nowhere to get out of the way. Lounge unsafe, residents lined up in rows in chairs all day in front of loud tv so they can't be heard asking for help, creates agitation. Senior carer said quiet room was mess, it was, and wasn't quiet. Reception staff lovely and very helpful and caring.

better care anywhere else. We have been grateful, too, for the open office arrangement, as we have been able to ask questions, discuss his care etc without ever feeling we shouldn't. We have also received incredible help from the management team in securing the next stage of my husband's care. Thank you everyone for the wonderful work you do.

to my mother. She has just been released home and I am sure will miss the staff and their attention. We will miss our weekly visits as well I am sure. Keep up the good work Goldenview.

between myself and the management team was spot on. Every time I had a question or a worry the manager was on hand to answer or reassure me.
The manager and two other particular members of staff played a major part in Mum's stay making sure Mum had what she needed when she needed it.
Between themselves making sure Mum's feelings and thoughts were listened to. And went to great lengths to make sure Mum's stay was enjoyable.

care my dad has received is beyond excellent.
I can't praise the staff enough, from the cleaners, laundry, kitchen, care, senior care, admin, trained nurses, and manager.
I picked up on how the staff are with each other just incredible. How the staff are with the residents, they are just so caring.
I want to mention all the staff because there's an incredible pulling together.
You have to give this lady a massive thank you because the manager holds it all together, everyone in the home has an immense amount of respect for her.
Just thanks so much for everything you all do for my dad and your welcome to myself and my family.

gave him while he was in their care was excellent.