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Primary Medical Solutions Ltd Locations (3)
Goldenview Care Home
8.6
28 reviews
Lake Croft Drive, Meir Heath, Stoke-on-Trent ST3 7SS
- Care Provided
- Short Term/Respite
- Older Person Care
- Nursing Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- 36 Rooms
Goldenpark Nursing Home
Greyhound Way, Stoke-on-Trent ST6 3LL
- Care Provided
- Long Term/Permanent
- Older Person Care
- Physical Disability
- Mental Health
- Visual / Hearing Impairment
- 71 Rooms
Goldenhill Nursing Home
8.6
64 reviews
Heathside Lane, Goldenhill, Stoke-on-Trent ST6 5QS
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Nursing Care
- Dementia Nursing Care
- Palliative Care
- 46 Rooms
Other Care Groups you may be interested in:
Primary Medical Solutions Ltd Reviews (92)
Reviews posted for members of Primary Medical Solutions Ltd
Review of
Goldenview Care Home
from P J (Son of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
amazing
i can not praise this place so highly
staff are outstanding
they are on there too game and nothing is missed for my mom care
manager and receptionist excellent
i rate this 5 star service in all areas of care
i can not praise this place so highly
staff are outstanding
they are on there too game and nothing is missed for my mom care
manager and receptionist excellent
i rate this 5 star service in all areas of care
Reply from Katie Evans, Registered Manager at Goldenview Care Home
Thank you so much for this lovely review and your kind words. It has been our pleasure to be part of your mums journey. I will ensure that your kind words are shared with our team and thank you again for sharing your experience
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Review of
Goldenview Care Home
from Cheryl S (Daughter of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot thank the staff of Goldenview enough for the care and compassion they showed my Dad and our family. He was transferred into their care with an incomplete and inaccurate handover package from Hospital against my wishes as I felt he was close to the end of his life. He really should not have
been sent here but in spite of this they kept him to avoid any more distress both to Dad and us and did everything they could to make his final hours as comfortable and peaceful as possible. They were so accommodating, allowing us to spend his final night with him and continually checked on us as well as him.
When he passed nothing was rushed and they guided us through what we needed to do and allowed us time to say our goodbyes.
Although we had wanted him to stay in the hospital, in the end we were glad that when his time came he was in a private and quiet environment, surrounded by his family with people who we felt truly care about his welfare. So thank you Goldenview,.
When he passed nothing was rushed and they guided us through what we needed to do and allowed us time to say our goodbyes.
Although we had wanted him to stay in the hospital, in the end we were glad that when his time came he was in a private and quiet environment, surrounded by his family with people who we felt truly care about his welfare. So thank you Goldenview,.
Reply from Katie Evans, Registered Manager at Goldenview Care Home
Thank you so so much for your kind words. I will ensure that this is passed on to the team and it really was our pleasure to welcome you into our home and give dad the care he deserved. Thank you again
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Review of
Goldenview Care Home
from J L (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can not thank this home/unit enough for the love and care provided to my dad when he was being assessed. All the staff showed care and compassion and noticing the changes in his health which were acted upon promptly. From the nursing staff to the care staff, therapy staff and activity staff. The management
have been amazing. I was talked through the process and a suitable home was found in a few weeks. Thank you to all at Goldenview
Reply from Katie Evans, Registered Manager at Goldenview Care Home
Thank you so much for your kind words. It was a pleasure for our team to support you through this journey. Thank you again i will make sure that your kind words are passed on to the staff
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Review of
Goldenview Care Home
from S S (Wife of Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
This care home is in need of a complete overhaul starting with a deep clean and then removing and replacing the uncomfortable chairs that most residents appear to spend all day in. It is not suitable for elderly vulnerable patients and the hospital should be ashamed to refer people there a situation
being raised with local MP and the CQC.
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Review of
Goldenhill Nursing Home
from Pam W (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff were so very nice and lovely could not do enough for my father in law. They were always available and would always spend time with him, the care was very good. We felt that he was being well looked after and weren't worried about him being there, we felt that he would be looked after well.
They would encourage him to take part in activities which was nice.
The staff where very good to all his family as well we got to know them well.
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Review of
Goldenview Care Home
from Chris F (Son of Resident) published on 17 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother was well cared for at Goldenview Care Home during her assessment stay.
The hard work put into meeting her needs alongside those of other residents, some of whom need significant help and present challenge to those providing it, was evident day by day.
As a visitor I was always made welcome,
The hard work put into meeting her needs alongside those of other residents, some of whom need significant help and present challenge to those providing it, was evident day by day.
As a visitor I was always made welcome,
they kept me informed on my mother's condition, treatment and progress, answered my questions, and liaised effectively with those responsible for assisting her care on discharge back home.
Thank you to all concerned at Goldenview.
Thank you to all concerned at Goldenview.
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Review of
Goldenview Care Home
from Lauren S (Granddaughter of Resident) published on 20 February 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Grandad was admitted following a fall and sadly within just 13 days their condition deteriorated rapidly.
The level of care or lack thereof was beyond anything we could have imagined. The care provided was inadequate, leading to a significant decline in my Grandads health.
We have formally raised
The level of care or lack thereof was beyond anything we could have imagined. The care provided was inadequate, leading to a significant decline in my Grandads health.
We have formally raised
a complaint with the care home, authorities, including CQC and social services, are involved. Unfortunately, the outcome was tragic, as my Grandad passed away. It's heartbreaking to think of the suffering my Grandad endured and I would strongly caution anyone considering this care home for their loved ones. We are hopeful that investigations will lead to accountability and better care practices in the future, but for now our family is devastated by the loss we've experienced.
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Review of
Goldenview Care Home
from Pat L (Daughter of Resident) published on 13 February 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
I bitterly regret disregarding those older 1 & 2 star reviews when my mother had the misfortune to be sent here for assessment last summer (the abhorrent discharge with no choice option and no due diligence from the hospital is for another CQC complaint). Totally inadequate for my mother's needs and
40 miles too far from home. Totally destroyed her physical and mental well-being, and caused much stress for me too. She ended up in hospital twice due to the 'care' she received. The second time I had to get there urgently after midnight as she wasn't expected to survive. She came out in a far worse state than when she arrived at the home two weeks prior. I see not much has changed.
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Review of
Goldenview Care Home
from Katie H (Daughter of Resident) published on 23 December 2024 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Awful. Relative mentally declined whilst in their care. Staff doing their best.
Rooms awful. Residents overall ignored and left to sit in chairs, in rows, in front of a very loud TV. Breakfast lunch and tea all served in same chair they have been in since early morning. Just awful.
Rooms awful. Residents overall ignored and left to sit in chairs, in rows, in front of a very loud TV. Breakfast lunch and tea all served in same chair they have been in since early morning. Just awful.
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Review of
Goldenview Care Home
from K S (Next of Kin) published on 23 December 2024 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
The rooms are cold and dirty. Dirt and chewed sweet stuck inside bedside drawer. Bathroom cabinet filthy. Patient name and info on bedroom wall dated Aug, not for my NOK. No toilet frame, just one grab rail to assist in toilet and no grab rail at all in one of the in communal toilets downstairs, looked
like had snapped off the wall.
Most staff do their best, are pleasant but ruled and overruled by senior carer who ignores you even when you are talking directly to her, face to face, asking for help such as taking relative to the toilet. Remarkable how she then just walks away as though she hasn't seen or heard you.
Unsafe narrow corridors so when there is an incident with agitated patients there is nowhere to get out of the way. Lounge unsafe, residents lined up in rows in chairs all day in front of loud tv so they can't be heard asking for help, creates agitation. Senior carer said quiet room was mess, it was, and wasn't quiet. Reception staff lovely and very helpful and caring.
Most staff do their best, are pleasant but ruled and overruled by senior carer who ignores you even when you are talking directly to her, face to face, asking for help such as taking relative to the toilet. Remarkable how she then just walks away as though she hasn't seen or heard you.
Unsafe narrow corridors so when there is an incident with agitated patients there is nowhere to get out of the way. Lounge unsafe, residents lined up in rows in chairs all day in front of loud tv so they can't be heard asking for help, creates agitation. Senior carer said quiet room was mess, it was, and wasn't quiet. Reception staff lovely and very helpful and caring.
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Review of
Goldenview Care Home
from Sue C (Wife of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband has been in Goldenview for four months and we have nothing but praise and gratitude for the care he has received. Sometimes my husband's behaviour can be challenging, but it has always been met with kindness, respect and understanding. As a family, we have all felt that he couldn't have received
better care anywhere else. We have been grateful, too, for the open office arrangement, as we have been able to ask questions, discuss his care etc without ever feeling we shouldn't. We have also received incredible help from the management team in securing the next stage of my husband's care. Thank you everyone for the wonderful work you do.
Reply from Katie Evans, Registered Manager at Goldenview Care Home
Thank you so much for your kind words. It really is our pleasure to welcome you and your family into the home and assist with his journey. I will ensure that the team are aware of your kind words. Thank you again for taking the time to leave this lovely review.
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Review of
Goldenview Care Home
from Kay W (Wife of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My husband was a temporary resident for 16 weeks at Goldenview.
I cannot thank the manager and her team enough for their patience, kindness, friendly welcome and care that they gave to my husband and our family at all times.
I would like to have given 4.5 stars as our experience was very good.
I cannot thank the manager and her team enough for their patience, kindness, friendly welcome and care that they gave to my husband and our family at all times.
I would like to have given 4.5 stars as our experience was very good.
Reply from Katie Evans, Registered Manager at Goldenview Care Home
Thank you so much for sharing your feedback. I will ensure that it is fed back to the team. It has been a pleasure to share your journey and welcome you all into the home. Thank you again.
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Review of
Goldenview Care Home
from Neal S (Son of Resident) published on 12 July 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother spent a number of weeks at Goldenview following release from hospital and we cannot thank the home and staff for the care she received. Having never been in this situation before we didn't know what to expect but found the service professional, welcoming and friendly with the utmost care shown
to my mother. She has just been released home and I am sure will miss the staff and their attention. We will miss our weekly visits as well I am sure. Keep up the good work Goldenview.
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Review of
Goldenview Care Home
from Danielle P (Daughter of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum was sent here after being discharged from the hospital 9 weeks ago. Within 10 minutes of her arriving, the home had already rang to introduce themselves. Within the first couple of weeks, problems started to arise with my mum's behaviour, and her dementia started to plummet. The communication
between myself and the management team was spot on. Every time I had a question or a worry the manager was on hand to answer or reassure me.
The manager and two other particular members of staff played a major part in Mum's stay making sure Mum had what she needed when she needed it.
Between themselves making sure Mum's feelings and thoughts were listened to. And went to great lengths to make sure Mum's stay was enjoyable.
The manager and two other particular members of staff played a major part in Mum's stay making sure Mum had what she needed when she needed it.
Between themselves making sure Mum's feelings and thoughts were listened to. And went to great lengths to make sure Mum's stay was enjoyable.
Reply from Katie Evans, Registered Manager at Goldenview Care Home
Thank you so much for the lovely words. It really has been our pleasure to look after your loved one and be part of her journey. I will make sure that I feed these lovely words back to the team thank you again
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Review of
Goldenhill Nursing Home
from Martin H (Son of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
In December last year, my dad was rushed into hospital.
My dad was transferred to an assessment bed at Golden Hill Nursing Home.
As soon as I stepped into the home, I knew instantly that this was the best place for my dad, the staff were so welcoming. It really has touched my heart, the excellent
My dad was transferred to an assessment bed at Golden Hill Nursing Home.
As soon as I stepped into the home, I knew instantly that this was the best place for my dad, the staff were so welcoming. It really has touched my heart, the excellent
care my dad has received is beyond excellent.
I can't praise the staff enough, from the cleaners, laundry, kitchen, care, senior care, admin, trained nurses, and manager.
I picked up on how the staff are with each other just incredible. How the staff are with the residents, they are just so caring.
I want to mention all the staff because there's an incredible pulling together.
You have to give this lady a massive thank you because the manager holds it all together, everyone in the home has an immense amount of respect for her.
Just thanks so much for everything you all do for my dad and your welcome to myself and my family.
I can't praise the staff enough, from the cleaners, laundry, kitchen, care, senior care, admin, trained nurses, and manager.
I picked up on how the staff are with each other just incredible. How the staff are with the residents, they are just so caring.
I want to mention all the staff because there's an incredible pulling together.
You have to give this lady a massive thank you because the manager holds it all together, everyone in the home has an immense amount of respect for her.
Just thanks so much for everything you all do for my dad and your welcome to myself and my family.
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Review of
Goldenview Care Home
from K B (Brother-in-law of Resident) published on 5 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our brother-in-law was admitted for an assessment bed, even after the first 24 hours the difference could be seen.
Our brother-in-law was brighter and more responsive.
We can not fault the staff they were attentive and caring to him.
We will always be in their debt for the care and empathy they
Our brother-in-law was brighter and more responsive.
We can not fault the staff they were attentive and caring to him.
We will always be in their debt for the care and empathy they
gave him while he was in their care was excellent.
Reply from Katie Evans, Registered Manager at Goldenview Care Home
Thank you for your lovely words. It was our pleasure to care for your family member and thank you for sharing your experience. I will make sure that your feedback is fed back to the staff members and thank you again.
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Review of
Goldenhill Nursing Home
from Lynne B (Daughter of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My experience with Goldenhill Nursing Home far exceeded expectations. The staff demonstrated exceptional care and professionalism throughout my mum's stay. The facility provided a safe and welcoming environment, contributing to a positive rehabilitation experience. The supportive nature of the staff
played a crucial role in boosting my mum's confidence. Overall, I highly commend Goldenhill for its commitment to providing excellent care and creating a caring atmosphere for residents. Thank you!
Reply from Angela Hodson, registered manager at Goldenhill Nursing Home
Thank you for taking the time to share your experience of Goldenhill Nursing Home. It was a privilege and a pleasure to have been part of your mum's journey and wish you all the best for the future. I will pass your kind words on to the team - thanks again, it's greatly appreciated.
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Review of
Goldenview Care Home
from S B (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
What a lovely place Goldenview is, set in the countryside, Dad's room had a marvellous view.
All the staff are incredibly friendly and made Dad feel at home. Nothing is too much trouble, and they're all polite and caring.
Dad's clothing was all labelled, so no worry over that and an inventory was
All the staff are incredibly friendly and made Dad feel at home. Nothing is too much trouble, and they're all polite and caring.
Dad's clothing was all labelled, so no worry over that and an inventory was
made, which we were able to check so that when we collected his belongings we received pretty much everything.
Everyone was so helpful during Dad's assessment, and we felt reassured that Dad's continuing care will be top-notch.
Everyone was so helpful during Dad's assessment, and we felt reassured that Dad's continuing care will be top-notch.
Reply from Katie Evans, Registered Manager at Goldenview Care Home
Thank you so much for your lovely words. It really has been our pleasure to care for your dad. I will ensure that your feedback is fed back to the staff team.
Thank you again, and we wish you and your dad all the best in the future.
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Review of
Goldenhill Nursing Home
from I P (Son of Resident) published on 28 November 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad has been in for an assessment for a few weeks. During this time, he has had excellent care, and we have noticed a big improvement in his health, especially mentally. Due to the 24-hour care he has received, he is much better. We would like to thank the staff for how they have looked after our
dad; he has enjoyed the chats with the staff and the care they have given him. Had it been closer for the family to visit, we would not have had a problem with him staying there. Thank you, Goldenhill.
Reply from Angela Hodson, registered manager at Goldenhill Nursing Home
Thank you for taking the time to share your experiences with Goldenhill Nursing Home. It was a privilege and pleasure to have been part of your loved one's journey. I will pass on your kind words to our wonderful team. Thank you again, and we would like to wish you all the best for the future.
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Review of
Goldenhill Nursing Home
from Julie P (Daughter of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Mum was taken to Goldenhill from hospital for assessment. In the weeks she was there she was well looked after. The staff were amazing. Mum's room and all around the home were very clean, with no unpleasant odours. The food looked lovely and it was great to see all the events that were going on to
entertain the residents. Can't thank them enough.
Reply from Angela Hodson, registered manager at Goldenhill Nursing Home
Thank you for your kind words, I will pass this on to the team. It was a privilege and honour to be part of your loved ones' journey. Thanks again.
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Frequently Asked Questions about Primary Medical Solutions Ltd
How many Care Homes does Primary Medical Solutions Ltd own?
Primary Medical Solutions Ltd own 3 Care Homes.
Which Primary Medical Solutions Ltd Care Homes have the highest review score?
Goldenview Care Home, Goldenhill Nursing Home & Goldenpark Nursing Home have the highest review score.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Primary Medical Solutions Ltd to verify any information. View our terms and conditions.