Care Homes Owned by Primary Medical Solutions Ltd in Staffordshire

The care afforded to Mum was exceptional. Our entire family are grateful for your kindness and attention to detail. Our sincerest thanks to all staff.

My Nan stopped here for her end of life care and I cannot speak highly enough of the care she was given. The staff were great to her and our family, even attending her funeral. The home made it feel like it was our home too, can't thank you enough xx

I visit my nan multiple times a week and the staff are always so welcoming and make myself and my children feel comfortable. My nan loves it and that reflects in the photographs that are put on social media, showing the wide variety of activities that are offered to the residents. My children love going to visit not only their great nan but all of the residents aswell as the staff.

Thank you to all the staff at Goldenview.

i rate this 5 star service in all areas of care

Although we had wanted him to stay in the hospital, in the end we were glad that when his time came he was in a private and quiet environment, surrounded by his family with people who we felt truly care about his welfare. So thank you Goldenview,.

I can not thank this home/unit enough for the love and care provided to my dad when he was being assessed. All the staff showed care and compassion and noticing the changes in his health which were acted upon promptly. From the nursing staff to the care staff, therapy staff and activity staff. The management have been amazing. I was talked through the process and a suitable home was found in a few weeks. Thank you to all at Goldenview

This care home is in need of a complete overhaul starting with a deep clean and then removing and replacing the uncomfortable chairs that most residents appear to spend all day in. It is not suitable for elderly vulnerable patients and the hospital should be ashamed to refer people there a situation being raised with local MP and the CQC.

The staff were so very nice and lovely could not do enough for my father in law. They were always available and would always spend time with him, the care was very good. We felt that he was being well looked after and weren't worried about him being there, we felt that he would be looked after well. They would encourage him to take part in activities which was nice.

The staff where very good to all his family as well we got to know them well.

Thank you to all concerned at Goldenview.

We have formally raised a complaint with the care home, authorities, including CQC and social services, are involved. Unfortunately, the outcome was tragic, as my Grandad passed away. It's heartbreaking to think of the suffering my Grandad endured and I would strongly caution anyone considering this care home for their loved ones. We are hopeful that investigations will lead to accountability and better care practices in the future, but for now our family is devastated by the loss we've experienced.

I bitterly regret disregarding those older 1 & 2 star reviews when my mother had the misfortune to be sent here for assessment last summer (the abhorrent discharge with no choice option and no due diligence from the hospital is for another CQC complaint). Totally inadequate for my mother's needs and 40 miles too far from home. Totally destroyed her physical and mental well-being, and caused much stress for me too. She ended up in hospital twice due to the 'care' she received. The second time I had to get there urgently after midnight as she wasn't expected to survive. She came out in a far worse state than when she arrived at the home two weeks prior. I see not much has changed.

Unsafe narrow corridors so when there is an incident with agitated patients there is nowhere to get out of the way. Lounge unsafe, residents lined up in rows in chairs all day in front of loud tv so they can't be heard asking for help, creates agitation. Senior carer said quiet room was mess, it was, and wasn't quiet. Reception staff lovely and very helpful and caring.

Rooms awful. Residents overall ignored and left to sit in chairs, in rows, in front of a very loud TV. Breakfast lunch and tea all served in same chair they have been in since early morning. Just awful.

My husband has been in Goldenview for four months and we have nothing but praise and gratitude for the care he has received. Sometimes my husband's behaviour can be challenging, but it has always been met with kindness, respect and understanding. As a family, we have all felt that he couldn't have received better care anywhere else. We have been grateful, too, for the open office arrangement, as we have been able to ask questions, discuss his care etc without ever feeling we shouldn't. We have also received incredible help from the management team in securing the next stage of my husband's care. Thank you everyone for the wonderful work you do.

I would like to have given 4.5 stars as our experience was very good.

My mother spent a number of weeks at Goldenview following release from hospital and we cannot thank the home and staff for the care she received. Having never been in this situation before we didn't know what to expect but found the service professional, welcoming and friendly with the utmost care shown to my mother. She has just been released home and I am sure will miss the staff and their attention. We will miss our weekly visits as well I am sure. Keep up the good work Goldenview.

Between themselves making sure Mum's feelings and thoughts were listened to. And went to great lengths to make sure Mum's stay was enjoyable.

Just thanks so much for everything you all do for my dad and your welcome to myself and my family.

We will always be in their debt for the care and empathy they gave him while he was in their care was excellent.