Goldenview Care Home

Lake Croft Drive, Meir Heath, Stoke-on-Trent ST3 7SS
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8.6 29 Reviews
  • Goldenview Care Home, Stoke-on-Trent
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Care Provided by Goldenview Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Katie Evans (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 1

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (34)

Visiting

  • 10-5 can be flexible-
    protected lunch hour between 12:30-1:30pm

Parking

  • There is a carpark-onsite

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Goldenview Care Home Reviews (29)

8.6

Goldenview Care Home has a Review Score of 8.6 (8.643) out of 10, based on 16 reviews in the last 2 years.
Over all time Goldenview Care Home has 29 reviews.

Overall Experience
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Date Published
  • 29
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Reviewer Connection to Goldenview Care Home
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Total of 29, showing 1-20
Review from Carole G (Wife of Resident) published on 26 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband was sent from hospital for assessment. I felt out of the loop as hospital provided very little information and the transfer happened within hours. It was upsetting.
Once in Goldenview, my husband settled after an initial period of agitation and unrest. His behaviour was well managed from
the outset and so was his overall care.
The home would benefit from some refurbishment and new furniture but I daresay costs would be an issue.
As a family we found the staff to be very caring and very aware of my husband's condition and needs. Katie, the home manager is very caring and supportive. She helped us massively with the onward journey to a permanent home.
Receptionist Karen is lovely, always very kind and helpful.
If Goldenview was closer to my house, I would have been more than happy to make it my husband's permanent home.
Thank you to all the staff at Goldenview.
Reply from Katie Evans, Registered Manager at Goldenview Care Home
Thank you so much for your lovely words. I will ensure that i feed them back to the staff. It has been our pleasure to be part of yours and your families journey and you will be glad to know we are…read more
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Review from P J (Son of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
amazing
i can not praise this place so highly
staff are outstanding
they are on there too game and nothing is missed for my mom care
manager and receptionist excellent
i rate this 5 star service in all areas of care
Reply from Katie Evans, Registered Manager at Goldenview Care Home
Thank you so much for this lovely review and your kind words. It has been our pleasure to be part of your mums journey. I will ensure that your kind words are shared with our team and thank you again…read more
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Review from Cheryl S (Daughter of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the staff of Goldenview enough for the care and compassion they showed my Dad and our family. He was transferred into their care with an incomplete and inaccurate handover package from Hospital against my wishes as I felt he was close to the end of his life. He really should not have
been sent here but in spite of this they kept him to avoid any more distress both to Dad and us and did everything they could to make his final hours as comfortable and peaceful as possible. They were so accommodating, allowing us to spend his final night with him and continually checked on us as well as him.
When he passed nothing was rushed and they guided us through what we needed to do and allowed us time to say our goodbyes.
Although we had wanted him to stay in the hospital, in the end we were glad that when his time came he was in a private and quiet environment, surrounded by his family with people who we felt truly care about his welfare. So thank you Goldenview,.
Reply from Katie Evans, Registered Manager at Goldenview Care Home
Thank you so so much for your kind words. I will ensure that this is passed on to the team and it really was our pleasure to welcome you into our home and give dad the care he deserved. Thank you…read more
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Review from J L (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not thank this home/unit enough for the love and care provided to my dad when he was being assessed. All the staff showed care and compassion and noticing the changes in his health which were acted upon promptly. From the nursing staff to the care staff, therapy staff and activity staff. The management
have been amazing. I was talked through the process and a suitable home was found in a few weeks. Thank you to all at Goldenview
Reply from Katie Evans, Registered Manager at Goldenview Care Home
Thank you so much for your kind words. It was a pleasure for our team to support you through this journey. Thank you again i will make sure that your kind words are passed on to the staff
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Review from S S (Wife of Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
This care home is in need of a complete overhaul starting with a deep clean and then removing and replacing the uncomfortable chairs that most residents appear to spend all day in. It is not suitable for elderly vulnerable patients and the hospital should be ashamed to refer people there a situation
being raised with local MP and the CQC.
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Review from Chris F (Son of Resident) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was well cared for at Goldenview Care Home during her assessment stay.
The hard work put into meeting her needs alongside those of other residents, some of whom need significant help and present challenge to those providing it, was evident day by day.
As a visitor I was always made welcome,
they kept me informed on my mother's condition, treatment and progress, answered my questions, and liaised effectively with those responsible for assisting her care on discharge back home.
Thank you to all concerned at Goldenview.
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Review from Lauren S (Granddaughter of Resident) published on 20 February 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Grandad was admitted following a fall and sadly within just 13 days their condition deteriorated rapidly.
The level of care or lack thereof was beyond anything we could have imagined. The care provided was inadequate, leading to a significant decline in my Grandads health.
We have formally raised
a complaint with the care home, authorities, including CQC and social services, are involved. Unfortunately, the outcome was tragic, as my Grandad passed away. It's heartbreaking to think of the suffering my Grandad endured and I would strongly caution anyone considering this care home for their loved ones. We are hopeful that investigations will lead to accountability and better care practices in the future, but for now our family is devastated by the loss we've experienced.
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Review from Pat L (Daughter of Resident) published on 13 February 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I bitterly regret disregarding those older 1 & 2 star reviews when my mother had the misfortune to be sent here for assessment last summer (the abhorrent discharge with no choice option and no due diligence from the hospital is for another CQC complaint). Totally inadequate for my mother's needs and
40 miles too far from home. Totally destroyed her physical and mental well-being, and caused much stress for me too. She ended up in hospital twice due to the 'care' she received. The second time I had to get there urgently after midnight as she wasn't expected to survive. She came out in a far worse state than when she arrived at the home two weeks prior. I see not much has changed.
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Review from Katie H (Daughter of Resident) published on 23 December 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Awful. Relative mentally declined whilst in their care. Staff doing their best.
Rooms awful. Residents overall ignored and left to sit in chairs, in rows, in front of a very loud TV. Breakfast lunch and tea all served in same chair they have been in since early morning. Just awful.
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Review from K S (Next of Kin) published on 23 December 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
The rooms are cold and dirty. Dirt and chewed sweet stuck inside bedside drawer. Bathroom cabinet filthy. Patient name and info on bedroom wall dated Aug, not for my NOK. No toilet frame, just one grab rail to assist in toilet and no grab rail at all in one of the in communal toilets downstairs, looked
like had snapped off the wall.
Most staff do their best, are pleasant but ruled and overruled by senior carer who ignores you even when you are talking directly to her, face to face, asking for help such as taking relative to the toilet. Remarkable how she then just walks away as though she hasn't seen or heard you.
Unsafe narrow corridors so when there is an incident with agitated patients there is nowhere to get out of the way. Lounge unsafe, residents lined up in rows in chairs all day in front of loud tv so they can't be heard asking for help, creates agitation. Senior carer said quiet room was mess, it was, and wasn't quiet. Reception staff lovely and very helpful and caring.
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Review from Sue C (Wife of Resident) published on 26 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in Goldenview for four months and we have nothing but praise and gratitude for the care he has received. Sometimes my husband's behaviour can be challenging, but it has always been met with kindness, respect and understanding. As a family, we have all felt that he couldn't have received
better care anywhere else. We have been grateful, too, for the open office arrangement, as we have been able to ask questions, discuss his care etc without ever feeling we shouldn't. We have also received incredible help from the management team in securing the next stage of my husband's care. Thank you everyone for the wonderful work you do.
Reply from Katie Evans, Registered Manager at Goldenview Care Home
Thank you so much for your kind words. It really is our pleasure to welcome you and your family into the home and assist with his journey. I will ensure that the team are aware of your kind words.…read more
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Review from Kay W (Wife of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband was a temporary resident for 16 weeks at Goldenview.
I cannot thank the manager and her team enough for their patience, kindness, friendly welcome and care that they gave to my husband and our family at all times.
I would like to have given 4.5 stars as our experience was very good.
Reply from Katie Evans, Registered Manager at Goldenview Care Home
Thank you so much for sharing your feedback. I will ensure that it is fed back to the team. It has been a pleasure to share your journey and welcome you all into the home. Thank you again.
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Review from Neal S (Son of Resident) published on 12 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent a number of weeks at Goldenview following release from hospital and we cannot thank the home and staff for the care she received. Having never been in this situation before we didn't know what to expect but found the service professional, welcoming and friendly with the utmost care shown
to my mother. She has just been released home and I am sure will miss the staff and their attention. We will miss our weekly visits as well I am sure. Keep up the good work Goldenview.
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Review from Danielle P (Daughter of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was sent here after being discharged from the hospital 9 weeks ago. Within 10 minutes of her arriving, the home had already rang to introduce themselves. Within the first couple of weeks, problems started to arise with my mum's behaviour, and her dementia started to plummet. The communication
between myself and the management team was spot on. Every time I had a question or a worry the manager was on hand to answer or reassure me.
The manager and two other particular members of staff played a major part in Mum's stay making sure Mum had what she needed when she needed it.
Between themselves making sure Mum's feelings and thoughts were listened to. And went to great lengths to make sure Mum's stay was enjoyable.
Reply from Katie Evans, Registered Manager at Goldenview Care Home
Thank you so much for the lovely words. It really has been our pleasure to look after your loved one and be part of her journey. I will make sure that I feed these lovely words back to the team thank…read more
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Review from K B (Brother-in-law of Resident) published on 5 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our brother-in-law was admitted for an assessment bed, even after the first 24 hours the difference could be seen.
Our brother-in-law was brighter and more responsive.
We can not fault the staff they were attentive and caring to him.
We will always be in their debt for the care and empathy they
gave him while he was in their care was excellent.
Reply from Katie Evans, Registered Manager at Goldenview Care Home
Thank you for your lovely words. It was our pleasure to care for your family member and thank you for sharing your experience. I will make sure that your feedback is fed back to the staff members and…read more
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Review from S B (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a lovely place Goldenview is, set in the countryside, Dad's room had a marvellous view.
All the staff are incredibly friendly and made Dad feel at home. Nothing is too much trouble, and they're all polite and caring.
Dad's clothing was all labelled, so no worry over that and an inventory was
made, which we were able to check so that when we collected his belongings we received pretty much everything.
Everyone was so helpful during Dad's assessment, and we felt reassured that Dad's continuing care will be top-notch.
Reply from Katie Evans, Registered Manager at Goldenview Care Home
Thank you so much for your lovely words. It really has been our pleasure to care for your dad. I will ensure that your feedback is fed back to the staff team.
Thank you again, and we wish you and…read more
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Review from Jan C (Daughter of Resident) published on 11 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum/nana was admitted to Golden View on June 13, 2023. Staff there are courteous, polite, respectful and made her short stay like a second home. Mum sadly passed away on 25 July peacefully and comfortably surrounded by loved ones. The care that the GP, nurses and support staff provided was second
to none. The environment provided was joyous and dignified and, as a family, we are so grateful and thankful. You have all been so lovely.
Thank you.
Reply from Katie Evans, registered manager at Goldenview Care Home
Thank you so much for your lovely words. I will ensure that they are fed back to the staff. It was a pleasure to meet you all and make your loved ones' final days peaceful and comfortable, thank you…read more
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Review from A P (Daughter of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad aged 89 had sadly suffered the last eight years of his life with Alzheimer’s. He was transferred from hospital to Goldenview Care Home where he received wonderful care on what turned out to be the last eight weeks of his life, due to the difficult advanced stage of his Alzheimer’s. It’s a well
run, safe, clean, nice bedroom, good food and wonderful staff who genuinely care and love the residents. As a family visiting they looked after us too, drinks, chairs, fans, nothing was ever too much trouble. My dad was kept clean, well shaven and nicely dressed every day he was there. Their patience and dedication with the residents was second to none, well done to each and every one of you. As a family this has been a heartbreaking and very difficult time for us all, but we would like to thank you all at Goldenview for helping us along the way during this difficult journey and for your love and support shown to dad and us right up to when he peacefully passed away last week. Love to you all.
Reply from Katie Evans, Registered Manager at Goldenview Care Home
Thank you for taking the time to write these lovely words. It has been a pleasure to look after your dad and I will ensure that all of the staff are aware of this lovely feedback. We are proud of the…read more
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Review from M B (Son of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I will start this review by saying that this facility is not perfect. This is the second occasion that my mother has been placed in an NHS Assessment Bed and so I can make a like-for-like comparison and this facility is a tremendous improvement on our previous experience. Mother settled quickly and
didn't want to leave when discharged to a permanent facility. The management and administration teams ensured communication between themselves and our family was maintained. The care staff were attentive at all times.
Reply from Katie Evans, registered manager at Goldenview Care Home
Thank you for taking the time to write this review and your experience of Goldenview. It has been our pleasure to care for your mum and she is a real character that we miss in the home! I will ensure…read more
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Review from G D (Daughter of Resident) published on 22 May 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother-in-law had the misfortune of being discharged from the hospital to this home for NHS assessment. She was left in her bed in a room with nothing to do, no TV because there was no remote control, no stimulation at all, completely ignored by the carers when she spoke to them, no fluids given
so she ended up back in A&E severely dehydrated and now physically very unwell. We have made a complaint to the NHS and CQC.
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Current Review Score: 8.6 (8.643)

Overview of Review Score

The Review Score of 8.6 (8.643) out of 10 for Goldenview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.643 for Goldenview Care Home is calculated as follows: ( (91 Excellents x 5) + (21 Goods x 4) + (9 Satisfactorys x 3) + (7 Poors x 2) + (43 Very Poors x 1) ) ÷ 171 Ratings = 3.643
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Goldenview Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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Frequently Asked Questions about Goldenview Care Home

What types of Care is Goldenview Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Goldenview Care Home have?

There are 36 Single Rooms.

What are the Facilities & Services at Goldenview Care Home?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Goldenview Care Home to the centre of Stoke-on-Trent?

6.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Goldenview Care Home to verify any information. View our terms and conditions. Goldenview Care Home has an Basic Service - more info.