Goldenview Care Home

Thank you to all the staff at Goldenview.

i rate this 5 star service in all areas of care

Although we had wanted him to stay in the hospital, in the end we were glad that when his time came he was in a private and quiet environment, surrounded by his family with people who we felt truly care about his welfare. So thank you Goldenview,.

I can not thank this home/unit enough for the love and care provided to my dad when he was being assessed. All the staff showed care and compassion and noticing the changes in his health which were acted upon promptly. From the nursing staff to the care staff, therapy staff and activity staff. The management have been amazing. I was talked through the process and a suitable home was found in a few weeks. Thank you to all at Goldenview

This care home is in need of a complete overhaul starting with a deep clean and then removing and replacing the uncomfortable chairs that most residents appear to spend all day in. It is not suitable for elderly vulnerable patients and the hospital should be ashamed to refer people there a situation being raised with local MP and the CQC.

Thank you to all concerned at Goldenview.

We have formally raised a complaint with the care home, authorities, including CQC and social services, are involved. Unfortunately, the outcome was tragic, as my Grandad passed away. It's heartbreaking to think of the suffering my Grandad endured and I would strongly caution anyone considering this care home for their loved ones. We are hopeful that investigations will lead to accountability and better care practices in the future, but for now our family is devastated by the loss we've experienced.

I bitterly regret disregarding those older 1 & 2 star reviews when my mother had the misfortune to be sent here for assessment last summer (the abhorrent discharge with no choice option and no due diligence from the hospital is for another CQC complaint). Totally inadequate for my mother's needs and 40 miles too far from home. Totally destroyed her physical and mental well-being, and caused much stress for me too. She ended up in hospital twice due to the 'care' she received. The second time I had to get there urgently after midnight as she wasn't expected to survive. She came out in a far worse state than when she arrived at the home two weeks prior. I see not much has changed.

Unsafe narrow corridors so when there is an incident with agitated patients there is nowhere to get out of the way. Lounge unsafe, residents lined up in rows in chairs all day in front of loud tv so they can't be heard asking for help, creates agitation. Senior carer said quiet room was mess, it was, and wasn't quiet. Reception staff lovely and very helpful and caring.

Rooms awful. Residents overall ignored and left to sit in chairs, in rows, in front of a very loud TV. Breakfast lunch and tea all served in same chair they have been in since early morning. Just awful.

My husband has been in Goldenview for four months and we have nothing but praise and gratitude for the care he has received. Sometimes my husband's behaviour can be challenging, but it has always been met with kindness, respect and understanding. As a family, we have all felt that he couldn't have received better care anywhere else. We have been grateful, too, for the open office arrangement, as we have been able to ask questions, discuss his care etc without ever feeling we shouldn't. We have also received incredible help from the management team in securing the next stage of my husband's care. Thank you everyone for the wonderful work you do.

I would like to have given 4.5 stars as our experience was very good.

My mother spent a number of weeks at Goldenview following release from hospital and we cannot thank the home and staff for the care she received. Having never been in this situation before we didn't know what to expect but found the service professional, welcoming and friendly with the utmost care shown to my mother. She has just been released home and I am sure will miss the staff and their attention. We will miss our weekly visits as well I am sure. Keep up the good work Goldenview.

Between themselves making sure Mum's feelings and thoughts were listened to. And went to great lengths to make sure Mum's stay was enjoyable.

We will always be in their debt for the care and empathy they gave him while he was in their care was excellent.

Everyone was so helpful during Dad's assessment, and we felt reassured that Dad's continuing care will be top-notch.

Thank you.

My dad aged 89 had sadly suffered the last eight years of his life with Alzheimer’s. He was transferred from hospital to Goldenview Care Home where he received wonderful care on what turned out to be the last eight weeks of his life, due to the difficult advanced stage of his Alzheimer’s. It’s a well run, safe, clean, nice bedroom, good food and wonderful staff who genuinely care and love the residents. As a family visiting they looked after us too, drinks, chairs, fans, nothing was ever too much trouble. My dad was kept clean, well shaven and nicely dressed every day he was there. Their patience and dedication with the residents was second to none, well done to each and every one of you. As a family this has been a heartbreaking and very difficult time for us all, but we would like to thank you all at Goldenview for helping us along the way during this difficult journey and for your love and support shown to dad and us right up to when he peacefully passed away last week. Love to you all.

I will start this review by saying that this facility is not perfect. This is the second occasion that my mother has been placed in an NHS Assessment Bed and so I can make a like-for-like comparison and this facility is a tremendous improvement on our previous experience. Mother settled quickly and didn't want to leave when discharged to a permanent facility. The management and administration teams ensured communication between themselves and our family was maintained. The care staff were attentive at all times.

My mother-in-law had the misfortune of being discharged from the hospital to this home for NHS assessment. She was left in her bed in a room with nothing to do, no TV because there was no remote control, no stimulation at all, completely ignored by the carers when she spoke to them, no fluids given so she ended up back in A&E severely dehydrated and now physically very unwell. We have made a complaint to the NHS and CQC.