Goldenview Care Home

Lake Croft Drive, Meir Heath, Stoke-on-Trent ST3 7SS
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8.6 28 Reviews
  • Goldenview Care Home, Stoke-on-Trent
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Katie Evans (Manager)

Local Authority / Social Services

Admission Criteria

  • Golden View Care Home operates as a designated Discharge to Assess unit, providing a period of assessment for individuals who are medically fit to leave the hospital but not physically fit to return home.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 1

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (34)

Visiting

  • 10-5 can be flexible-
    protected lunch hour between 12:30-1:30pm

Parking

  • There is a carpark-onsite

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Goldenview Care Home Reviews (28)

8.6

Goldenview Care Home has a Review Score of 8.6 (8.602) out of 10, based on 15 reviews in the last 2 years.
Over all time Goldenview Care Home has 28 reviews.

Overall Experience
  • 16
  • 2
  • 0
  • 2
  • 8
Date Published
  • 28
  • 4
  • 11
  • 15
  • 13
Reviewer Connection to Goldenview Care Home
  • 15
  • 4
  • 4
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 28, showing 21-28
Review from D L (Son-in-law of Resident) published on 20 January 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
A caring and no doubt good assessment center but absolutely useless as a care home, it is awful. The residents are plonked in front of the tv and left to their own devices, with absolutely no stimulation, no conversation, and no activities. My mother-in-law went in happy and came out not eating, talking,
or even trying to walk. It was like sending her to the knackers yard. I Can't even put into words the condition she came out in! Once you've been assessed you are plonked in a seat which I presume it is used as an assessment stop, but my god please avoid.
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Review from Margaret E (Wife of Resident) published on 22 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was admitted here after spending two weeks in hospital with pneumonia which alongside his vascular dementia meant I could no longer care for him at home. Both my daughter and I feel we have won the lottery in regard to him being placed here in Golden View Care Home. There are not enough accolades/plaudits
I can give in regard to the loving care and attention he has received since he's been there. Having dementia means you are averse to change plus mood swings. All of the staff recognise this and go above and beyond to ensure everything remains the same so as not to "trip" him into an agitated state. From the manager, reception staff, nurses, physio and one-to-one carers, we cannot thank you enough for making life easier for us in knowing husband/dad is having the best care, love and attention as is the right of anyone in this position.
Thank you seems so inadequate, but trust us when we say "thank you and bless each and every one of you".
Reply from Katie Evans, registered manager at Goldenview Care Home

Thank you so much for your kind words. It is our pleasure to care for your husband and be part of his journey! I will ensure that all of the staff are made aware of your lovely comments. We pride ourselves in welcoming new families into the home.
Thank you again.

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Review from L R (Daughter of Resident) published on 28 September 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
This home is terrible and my experience of the care my father received was the poorest I have ever seen. We will be submitting a formal complaint to this home, the NHS who placed him there, and the CQC who regulate this home.
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Review from Kath C (Daughter of Resident) published on 31 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was sent to Goldenview Care Home for assessment and thank goodness she was! The staff here are amazing they really care about the residents and my mum is thriving in the environment, she's never looked better. Nothing is too much trouble and the 1:1 are so compassionate, my mum loves them - she
says they are so helpful and are her little friends. We know that Mum is cared for and feels safe so that is so reassuring for us. We now have far more nice, fun visits with Mum because she is less stressed about day-to-day life. All the staff are so approachable and friendly, it is lovely to feel so relaxed there and know that we can ask about anything and get open and honest answers. We just thank goodness that Mum was referred to Goldenview Care Home.
Reply from Katie Evans, registered manager at Goldenview Care Home

Thank you for the lovely comments, it really is a pleasure to care for your mum. I will feed all of your comments to the team.

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Review from T C (Daughter of Resident) published on 6 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the staff were brilliant at looking after my dad, he can be very difficult to care for at times of stress, and or change, this was dealt with by all of the staff professionally and kindness was always used, however, difficult the situation that my dad put himself in. All the staff from management
to cleaners are so kind and caring at all times. When I've rung the home for information on my dad, the information was always ready to give the correct and informative things that my dad has been doing. I would recommend anyone to put their trust in the staff and carers without any hesitation.
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Review from Claire B (Daughter of Resident) published on 23 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the care that my mum receives at Goldenview. I have met numerous members of staff whenever I visit and they are all caring and compassionate. Whenever I ring to enquire how Mum is the staff always give me a full account of how she is, how she has been since I last visited and if she is
eating etc. I just wish that Goldenview was not just an assessment unit and that Mum could stay there. I cannot fault it.
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Review from Liz C (Daughter of Resident) published on 21 March 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
Very sad that my Mum is spending her last days here. Covid has robbed us of choice in nursing care and this seems to have allowed standards to fall well below the standards we should accept for our loved ones.
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Review from N O (Grandson of Resident) published on 7 February 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Very poorly operated facility. Friendly but clear lack of activity and constant inconsistent communication around what is included in their care plan. No consideration or awareness of mental health wellbeing. Please don’t suffer our plight.
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Current Review Score: 8.6 (8.602)

Overview of Review Score

The Review Score of 8.6 (8.602) out of 10 for Goldenview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.602 for Goldenview Care Home is calculated as follows: ( (87 Excellents x 5) + (16 Goods x 4) + (8 Satisfactorys x 3) + (7 Poors x 2) + (43 Very Poors x 1) ) ÷ 161 Ratings = 3.602
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Goldenview Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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