Goldenhill Nursing Home

Heathside Lane, Goldenhill, Stoke-on-Trent ST6 5QS

Owner: Primary Medical Solutions Ltd

Person in charge: Pauline Aydon (Manager)

Local Authority / Social Services: Stoke on Trent City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 60+.

Single Rooms: 44

Shared Rooms: 0

Rooms with ensuite WC: 0

Facilities & Services: Respite Care • Lift • Gardens for residents

Latest Care Quality Commission* Report on Goldenhill Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.8 Goldenhill Nursing Home has a Review Score of 8.8 (8.758)

The Review Score of 8.8 (maximum of 10) for Goldenhill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Goldenhill Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.917 for Goldenhill Nursing Home is calculated as follows: ( (121 Excellents x 5) + (11 Goods x 4) ) ÷ 132 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.841 Points relating to the number of positive Reviews for Goldenhill Nursing Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 3 Reviews ÷ 8.8 Target = 0.341

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Goldenhill Nursing Home?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Goldenhill Nursing Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Sister of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

Well, what can I say because words can not truly express how we feel about Goldenhill Nursing Home. In a nutshell, it was "brilliant in every way from the start of our journey which started in May 2017, from when our adorable sister moved into the home right up until she sadly passed away and also beyond. The staff were truly amazing right from the housekeepers up to and including the management. I can not tell you how loved my sister felt and also us her family.

How likely would you be to recommend Goldenhill Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Pauline Aydon, Registered Manager at Goldenhill Nursing Home responded to this review on 28 Sep 2017:

Thank you for your lovely comments. We feel privileged to have been able to play a part in your sisters journey and that of her family. Residents and their loved ones do truly become part of our family and central to any family is as we all know is Love. Your lovely comments will be shared with all of our staff team, Thank you.

Since moving into this home my mother has improved 100%. She is well looked after, well fed, so much happier in herself and so much more alert. We as a family couldn't be more pleased and would like to thank all the staff very much.

How likely would you be to recommend Goldenhill Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Pauline Aydon, Registered Manager at Goldenhill Nursing Home responded to this review on 28 Sep 2017:

Thank you Lynne for your lovely possitive comments. Quality care is fundamentally important to everyone here at Goldenhill so we will use your positive comments to drive our continuous improvements. I will share your comments with all of our staff team. Thank you

Fantastic level of care. Staff were fantastic. I would recommend this care home to family and friends. Excellent location and care for people with dementia. Staff were very friendly and kind. Thank you.

How likely would you be to recommend Goldenhill Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Biju Mathew, Director and Manager at Goldenhill Nursing Home responded to this review on 13 Feb 2017:

Thank you very much Simon. Families feed back always encourages us to continue the hard work and support the people who really needs it.
I really appreciate you taken time to do this during the sad time.

Our Aunt had been a resident here for 4 months. She settled in quickly because everybody works really hard to treat everyone as an individual and talk to them.
We do not live near and when we visited, we came for hours. We always felt welcome and never felt we were in the way. The manager and staff always made themselves available to talk to us.
The food is wholesome and varied, the home is lovely and clean. Activities like bingo, singing and card games were very much enjoyed by our Aunt.
If you get the chance take up a place here.
Our Aunt died recently peacefully at this home and we were helped very sensitively to come to terms with this.
It's hard to pass the care of a loved relative to strangers even when you know it's the best thing for them. All the staff at Goldenhill help to make this as easy as possible.
Thank you to everyone connected with this home.

How likely would you be to recommend Goldenhill Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Biju Mathew, Director and Manager at Goldenhill Nursing Home responded to this review on 14 Nov 2016:

Hi Jackie, thank you very much for your kind words. We always try our very best to provide high-quality care. We are glad that we were involved in your Aunt's life. Your involvement helped us a lot. Thank you again.

For the last three months, my sister has been a resident at Goldenhill Nursing Home receiving palliative care. It is a caring, compassionate and welcoming place with a good atmosphere where you can feel reassured that your relative is being safely looked after with excellent medical and physical support to help them through their daily health struggles - a massive plus which gives relatives peace of mind.
Management and staff are really friendly and approachable both to my sister and her family when they visit. They act immediately on any changes regarding her deteriorating health to keep her comfortable.
All meals are excellent with plenty of choices. Residents can have their own televisions, photos and mementoes in their own rooms to personalise them and make them feel homely. Activities are on offer indoors and outdoors (inc. Fairs, BBQ's and Concerts) and residents and their visitors are encouraged to join in. Wi-Fi, Hairdressing and Chiropody services are available on-site.

How likely would you be to recommend Goldenhill Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hi, My mom has been at Goldenhill now for just over a year. She is 94 and not very mobile. The staff are always very helpful and kind to my mom and me. Its seems a happy place for the residents and the people that work there. My mom has her hair permed about once a month at the salon there. She is happy and contented. A couple of times because of her health, she has had to go to the hospital, both times one of the staff were kind enough to go with her and stay at the hospital, till I could get there. The home is always very clean and no smells. Some times I visit my mom when they feed her, the food always looks tasty as if its home made. The manager is always very helpful and free for a chat.

How likely would you be to recommend Goldenhill Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother has been in Goldenhill Nursing home for about nine months now. If you are looking for a home for a loved one please look at this home, it is one of the best in Stoke on Trent. I have family members who work in other homes and some of the stories they tell are not too good i.e. smells, abuse, unskilled staff. Well I can honestly say Goldenhill is like being at home. I could live there myself, staff are brill. Nurses are great with patients and cleaners are spot on. As for the manager, he is brill, he is a nurse himself so he knows wot patients wont and need and he makes sure they get it. The staff treat patients as if they are their own family. My brother loves it there - he says it like being in a hotel. He was very independent before being took ill so he was hard to please. The first few days he said how good it was.

How likely would you be to recommend Goldenhill Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mum has been in the nursing home since it first opened we have found the standard of staff and management to be exceptional nothing is to much trouble regarding the care of our mum. The food is of a high standard and excellent variety also the rooms and surrounding area's are kept clean and tidy to a high standard we would not hesitate in recommending this nursing home for their loved ones.

How likely would you be to recommend Goldenhill Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was placed in the home approximately 9 months ago and since then we have has no reason to find any fault with the home. The staff are very pleasant and approachable and nothing is too much trouble for them. The home is very clean at all times as are the residents rooms.the food provided is excellent and there is a wide choice at all times. The staff and management go out of their way to create a very homely feel and they not only take the considerations of the residents on board but also of the family as well.

How likely would you be to recommend Goldenhill Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mum has been at Golden Hill Nursing home for six months, the care she has received has been second to none. She has settled in to her new surroundings and enjoys a good quality of life. The staff are always willing and helpful to both residents and family and the management go out of their way to ensure residents are cared for in the best way possible. I am happy to see my mum in a happy and safe place where she is well looked after.

How likely would you be to recommend Goldenhill Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Goldenhill nursing home is an excellent place of care. My mum is resident and she has received the best care possible. Staff are very friendly and approachable they meet the needs of my mum and her family a lovely environment for her to live in I know she is safe and well cared for.

How likely would you be to recommend Goldenhill Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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