Rossetti House

Couldn't have wished for a better home for my 88-year-old nan. Everyone was so welcoming and caring, especially one who treated us like family and made a very sad situation feel like a positive move. My nan, within 3 days said she never wants to leave and that this is now her home. The care we couldn't fault and the food is very varied and good quality. Gracewell really has thought of everything to suit everyone from the decor to the entertainment and we would thoroughly recommend this to everyone. I have my nan back.

Mum was only in Gracewell of Frome for 4 weeks as she was terminally ill. We cannot fault the care she was given and the compassion the nursing team gave to mum, family and friends who came to visit. Thank you and keep up the good work.

Another good, positive month for my Father-in-Law. His health has improved and I am sure this is because he is now truly settled and the care given by the staff. Absolutely no complaints.

The manager absolutely great. Kind, caring and helps on a personal level, she really cares. Nursing staff all very kind and caring. Surroundings are bright and cheerful. Having visited over 12 care homes this one was the best. I wanted the best for my mum. I feel safe knowing she is being well cared for even when she is being difficult!

Thank you, Gracewell of Frome.

Food varied, if not on the menu they will sort. Even glass of wine if wanted - think will book my place now??

You are always given warm welcome on arrival at home by reception staff.

In past have been worried about going away for holiday but feel less stressed now knowing mum is being well cared for.

The home is classed as luxury and compared to all others I have visited it certainly is, however, it's not really "luxury" it is how we should be looking after older people. The care home is very good, it still has it's staffing issues as does all the care sector but the impact on residents appears minimal. The care staff are very caring and pride themselves in the engagement with service users. I work in the care sector (Head of care and support services Age UK) and can clearly see the difference in quality of this home compared to others.

Gracewell is completely unlike any other care home I viewed for my father. It's more like going into a quite nicely appointed hotel than a care home, and the furnishings, rooms and layout all reinforce this. Excellent rooms and dining more in 'small restaurants' around the building than some vast canteen. Really quite unlike anything you'd expect and so much nicer for it. A lovely place for my father to be.

My mother has dementia and mobility problems. She was discharged from hospital into Gracewell of Frome following a couple of falls. Previous to this she was living independently both with my extensive support and with the help of external carers. She is 92. The staff at Gracewell of Frome have been very helpful, welcoming and have extensively supported both my mother and me and the transition process from hospital to residential care. She has been treated with a great deal of care, kindness and dignity. All the staff we have met have gone out of their way to help her adjust to her new life. The physical surroundings of Gracewell of Frome also make an excellent impression, it is light, welcoming, with a beautiful garden. There is a gentle 'buzz' about the place that makes for a happy and stimulating environment.

A lady at Gracewell helped us find a place for our mother, as we had been asked to move her at very short notice, the day before Christmas Eve. The staff at Gracewell are brilliant and we have seen a marked improvement in mums appearance, general health and awareness in just four weeks of being a resident there. She is happy and well and we are so glad to have found such a caring and well appointed home for her.