Rossetti House

Welshmill Lane, Frome BA11 2AA
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10 143 Reviews
  • Rossetti House, Frome
Rossetti House is a luxury care home providing residential, nursing and dementia care on a respite or permanent basis. The skilled team works with residents to create a personalised programme of care, understanding that each individual is unique and deserves a fulfilling lifestyle.

The modern home has a stunning collection of en-suite bedrooms, as well as stylish lounges, a welcoming café and a hair and beauty salon. Outside there are beautiful gardens for residents to enjoy - there's even a gardening club that green-fingered residents can join!

The lifestyle team provides a varied programme of activities suited to the preferences of the residents, including outings to local areas of interest and entertainment in the home.
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Care Provided by Rossetti House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1699
  • Self-Funded Residential Dementia Care: from £1804
  • Self-Funded Nursing Care: from £1964
  • Self-Funded Nursing Dementia Care: from £2069
  • RESPITE Self-Funded Residential Care: from £2039
  • RESPITE Self-Funded Residential Dementia Care: from £2165
  • RESPITE Self-Funded Nursing Care: from £2357
  • RESPITE Self-Funded Nursing Dementia Care: from £2483

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. One bed suite rooms normally require an additional charge. Nursing fees include the Funded
Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Rossetti House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Phil Vale (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Rossetti House Reviews (143)

10

Rossetti House has a Review Score of 10 (9.951) out of 10, based on 24 reviews in the last 2 years.
Over all time Rossetti House has 143 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Rossetti House
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Total of 143, showing 121-140
Review from Kay F (Daughter of Resident) published on 9 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can only praise the staff at Gracewell of Frome. The residents, including my mother, are well cared for, the food is good, the standards of cleanliness exceptionally high and the atmosphere welcoming. Like many people, I was worried about moving my mother into a care home but to see how settled and
happy she is, without becoming institutionalised, has put my mind at rest. I would wholeheartedly recommend Gracewell of Frome to others looking for a safe and secure place for their relatives.
Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team

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Review from Caroline W (Daughter of Resident) published on 28 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has lived here for just over 3 years now. She has vascular dementia with Alzheimer's and consequently, life and relationships can be a struggle. The staff are very caring and know her so well, that they can ensure that her life is a happy and comfortable one. They know her changing behaviours
and the reasons for these so they can prevent difficulties arising and upsets happening. She trusts them which is extremely important. Her physical needs are well met too and the nursing care is very good.
I visited a lot of care homes before I chose Rossetti House, but there was honestly no contest and my choice was an easy one. We are always made to feel very welcome and the staff care for my wellbeing too, recognising when I am sad due to my mum's cruel condition. The support that I have received has been really important in helping me to come to terms with my mum's condition and this new chapter in her (and my) life.
Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team

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Review from N S (Friend of Resident) published on 21 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care in a difficult situation.
Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.

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Review from E B (Friend of Resident) published on 21 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good.
Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.

  • Facilities
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  • Treated with Dignity
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Review from D T (Friend of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gracewell (Frome) is friendly and welcoming. All of the staff, medical and administrative, are extremely helpful. The building, residents' rooms and facilities are really excellent. Super clean. Nothing seems to be any trouble for the staff who are polite and helpful at all times. As a regular visitor,k
it is a pleasure to come and feel involved.
Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team

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Review from J F (Friend of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited another home for 19 years, there is no comparison. It is excellent here at Gracewell.
Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team

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  • Treated with Dignity
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Review from Michelle C (Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall standard of this home is exceptionally good. The staff are fantastic and very caring, treating people with the dignity they deserve. This home feels very homely and the cleanliness is to a high standard. I would highly recommend this care provider to people and family members I know. I would
be happy that if one of my family members needed their services, they would be in good caring hands.
Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team

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Review from B E (Daughter of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident for three years now and has settled in very well. He is fed well and I feel is now safe and cared for he has a single lovely downstairs ensuite room with french doors opening outside which will be lovely when the weather warms up. There is a cinema room where he has enjoyed
watching the rugby. It is bright airy surroundings which always smells clean!
Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team

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  • Treated with Dignity
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Review from Stephen J (Regular Volunteer) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All of the staff here are always friendly, helpful and polite.
Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team

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  • Treated with Dignity
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Review from Michael C (Power of Attorney of Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All around very happy with care and support.
Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team

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  • Treated with Dignity
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Review from H G (Resident) assisted by family/friend published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been well cared for during a time of ill health. The carers have looked after me wonderfully. The rooms are kept beautifully clean.
Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team

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  • Treated with Dignity
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Review from Teresa F (Daughter of Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so grateful to all the staff, both carers and admin who have cared for my parents with kindness, respect and humour. I highly recommend this care home to anyone who is looking for exceptional care with dignity and understanding in excellent surroundings. Abundant and delicious food, help-yourself
'cafe' are and a welcome for locals to drop in - it is the place to be.
Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team

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  • Treated with Dignity
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Review from M G (Resident) assisted by family/friend published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall I have had a pleasant stay and most importantly been feeling safe and comfortable. The staff have been really helpful.
Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team

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Review from Mark E (Son-in-law of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father-in-law passed away this month after nearly 3 years of absolutely super care from Gracewell of From. The last two years, in particular, have been of ever-increasing standards. The staff are extremely caring with genuine concern and interest in the welfare of their patients. I know they absolutely
adored him. His death in the home was dealt with great compassion and I will be eternally grateful with the love and dignity they gave to him in the last year of his life.
Reply from UK Marketing, Marketing Assistant at Rossetti House

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Frome – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team

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Review from Carly W (Granddaughter of Resident) published on 16 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't have wished for a better home for my 88-year-old nan. Everyone was so welcoming and caring, especially one who treated us like family and made a very sad situation feel like a positive move. My nan, within 3 days said she never wants to leave and that this is now her home. The care we couldn't
fault and the food is very varied and good quality. Gracewell really has thought of everything to suit everyone from the decor to the entertainment and we would thoroughly recommend this to everyone. I have my nan back.
Reply from UK Marketing, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Activities
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Review from Caroline N (Daughter of Resident) published on 3 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was only in Gracewell of Frome for 4 weeks as she was terminally ill. We cannot fault the care she was given and the compassion the nursing team gave to mum, family and friends who came to visit. Thank you and keep up the good work.
Reply from Heather, Marketing Assistant at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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  • Activities
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Review from Mark E (Son-in-law of Resident) published on 26 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Another good, positive month for my Father-in-Law. His health has improved and I am sure this is because he is now truly settled and the care given by the staff. Absolutely no complaints.
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Review from Annette G (Daughter of Resident) published on 21 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager absolutely great. Kind, caring and helps on a personal level, she really cares. Nursing staff all very kind and caring. Surroundings are bright and cheerful. Having visited over 12 care homes this one was the best. I wanted the best for my mum. I feel safe knowing she is being well cared
for even when she is being difficult!


Thank you, Gracewell of Frome.

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Review from Janet A (Daughter of Resident) published on 15 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Gracewell of Frome for 17 months. I cannot fault the care she has been given. All staff, nurses and careers are kind, patient and caring and are respectful to my mum.
Activities are good, lots of music, singing, which mum responds to although having dementia soon forgets but really
enjoys at the time. Also loves walks along the river and into town.
Food varied, if not on the menu they will sort. Even glass of wine if wanted - think will book my place now??


You are always given warm welcome on arrival at home by reception staff.


In past have been worried about going away for holiday but feel less stressed now knowing mum is being well cared for.

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Review from D H (Daughter of Resident) published on 23 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is classed as luxury and compared to all others I have visited it certainly is, however, it's not really "luxury" it is how we should be looking after older people. The care home is very good, it still has it's staffing issues as does all the care sector but the impact on residents appears
minimal. The care staff are very caring and pride themselves in the engagement with service users. I work in the care sector (Head of care and support services Age UK) and can clearly see the difference in quality of this home compared to others.
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Current Review Score: 10.0 (9.951)

Overview of Review Score

The Review Score of 10 (9.951) out of 10 for Rossetti House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.951 for Rossetti House is calculated as follows: ( (271 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 283 Ratings = 4.951
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Rossetti House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (101)

Meet the Team (1)

Phil

Phil Vale

Job Title: General Manager

I’ve worked for some years in the care sector, including in care quality support roles. Prior to being General Manager here at Rossetti House, I was Head of Care at the home.


While there’s much to keep me busy in my job, by far my favourite part of the role is spending time with residents, particularly if we’re doing fun activities together. Enabling older people to enjoy life to the full is ultimately what each person who works here is passionate about – including me.


I look forward to welcoming you to our wonderful Frome home very soon and introducing you to our passionate, caring and skilled team.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rossetti House to verify any information. View our terms and conditions. Rossetti House has an Enhanced Service - more info.