Rossetti House

The best care home anyone could want and need. Everything to everyone, so friendly and clean 100%.

The staff were jolly and very friendly.

I enjoyed my stay. Everyone was very helpful. I hope to come back and stay again.

Visiting numerous times since 2012. The standard has never dropped. The staff are always welcoming.

When visiting our friend, I have always found the care home clean, welcoming, pleasant, friendly and helpful staff and with nice touches e.g. coffee area. My friend has mentioned how attentive the staff are to him ad they have popped into his room to check him, always knocking first. I have nothing but praise.

My mother has been at Gracewell Frome for over 2 1/12 years. She has been extremely well cared for both in residential and nursing units. The staff without exception have been friendly, caring and professional. Any issues that have arisen have been dealt with speedily and efficiently. The atmosphere in the home is wonderful as are the facilities. Highly recommended.

I selected Gracewell for my parents due to the professional, caring and understanding attitude displayed by all staff, and by the impressive standards of the facilities and internal fittings. I was kept informed of matters concerning my parents at all times and was actively encouraged to visit and take part and share in activities. I was always made to feel welcome during visits. Sadly my parents both passed away during the first month of residency but again, the staff were sympathetic, caring and professional in dealing with this situation.

From my very first visit to my new home, I was most impressed with the everything. It looked more like a grand 5-star hotel than a care home. All members of the staff have been very kind and have greatly helped me to settle down.

As the husband of the resident who has had an acute stroke. I chose this nursing care home for the following reasons. Firstly because the Care Quality Commission report gave all five categories inspected a grade of Good. Secondly, because two acquaintances with connections to the home recommended it and thirdly because the home had a pleasant atmosphere and more particularly the staff I met were very capable and above all caring.

My mother had to move from the care home she was in. This process can be stressful to the resident and relative who has to organise this. It is especially difficult trying to organise this over Christmas. Management and staff excelled themselves to enable this to happen and there is clear evidence of caring teamwork. My mother has settled in quickly and looks very well, happy and cared for. She particularly enjoys interacting with staff and residents and joining in activities. The care staff go the extra mile; my mother looks well groomed. Thanks, Gracewell.

Very happy with Dad's care. He is always clean and looks cared for. Staff are always very helpful and families are always welcomed. We like the cafe - downstairs has a space to go and enjoy coffee with Dad if the weather isn't great. I can't actually think of anything negative to say! Very happy with our choice!

I visit my befriending client three times a week in Gracewell and have done for around 3 1/2 years. The staff are friendly, efficient and very caring towards him. I marvel at their patience, with the responsibility they have. I would certainly trust them with any relative of mine.

Lovely welcoming entrance. I love the staff and rooms. I'm a bit disappointed that you got no discount when residents spend weeks in hospital. I know they still have the room but they are getting no care or food etc. Even 10% discount would be good.

My mother and I could not be happier with our choice.

Very friendly staff, can't do enough to help. Very clean and tidy. Food excellent. Plenty of activities for everyone.

The care in Gracewell is excellent, reception staff are lovely. It seems to me that all staff are friendly which rubs off on everyone.

I stayed at Gracewell of Frome for a period of four weeks. All the staff were very helpful and ready to deal with any problems. They showed care and respect and made it a relaxing yet active time.

The standard of care and understanding of his needs is very impressive. They are also very supportive as both my wife and her dad adjust to his new situation.

Throughout the stressful process, their guidance, support and understanding has been excellent. The staff are reassuring and professional in all they do. They instil confidence and I have been so grateful for their care of my father and can't thank them enough.

A well run establishment with professional and caring staff. Nice rooms and many activities.