Rossetti House

Gracewell of Frome is a lovely residential home. As you approach the building, it is very pleasing on the eye. The setting is nice, as it is situated very near to a park with the river running through, which you can follow to walk to the town. When you enter the reception and bistro area, it has a nice, relaxed feel. The staff are all very friendly and welcoming. The rooms are decorated very nicely and well furnished, including a wet room with washbasin and toilet. The garden area is well laid out and equipped for the residents to enjoy. The residents are offered a wide choice of activities including quizzes, bingo, jigsaws, singing and there is a cinema room. There is always a choice at mealtimes, the meals are very nice, and family and friends are able to eat with their loved one for a very small price. Drinks and snacks are also readily available. I feel that my Dad is very well looked after at Gracewell and is also very happy living there.

In general, I feel the care my mother receives is very good. The staff are polite, helpful and friendly. The surroundings are clean, bright and attractive. The main issue relates to the quality and selection of the meals provided. Sometimes supplies of basic foods run out, and I do have concerns that the food is not as healthy and nutritious as it could be.

Mum spent a month at Gracewells for respite care after a bad fall. After the trauma and stress of 11-days in the hospital, she found it a calm, relaxing environment. Her ensuite room was spotlessly clean, quiet and well decorated; she was welcomed and made to feel at home. She felt she could rest and take her time to recover. Mum is now home, doing well and is full of praise for the care home.

Gracewell provides an excellent level of care being very attentive to residents needs. Until the current pandemic family and friends were always welcome with a lovely garden to sit/walk in when the weather allowed. From what I have tried the food is very good, and there is always a super selection of cakes, fruit etc available for residents to enjoy. The entertainment team really do try very hard to provide as much variety to life as possible. Picnics in the garden, concerts, visiting entertainments as well as hobbies for residents to become involved in. They do their very best to include those on the upper floors who might still be well enough to join in certain events. Alternatively, there are arrangements made for more suitable events to happen upstairs. Gracewell is situated opposite a park which leads to Frome town centre a ten-minute walk away. This has provided my mother with many enjoyable outings which maintain her feeling of independence.

My mum received high-quality care at Gtacewell of Frome. The staff were absolutely fantastic and were kind, patient and treated her with dignity at all times. I cannot fault any of the staff, although sometimes it felt that more was needed sometimes. Mum had to wait a little longer when she called them, and she would have loved more time with the staff to chat. The food was a little inconsistent, but overall, I would absolutely recommend Gracewell.

Life does not prepare one for the talk of putting a wife into a care home. Gracewell of Frome was the eighteenth care home that I considered, and I felt at home at once. I was listened to, there was a 'can do' attitude, and the complexities of a very demanding process were clarified and eased for me. My wife has been happy and well cared for by friendly, skilled staff, and her settling in difficulties was treated well. She could not be in a better place during the Covid-19 Pandemic.

My mother was at Gracewell for nearly four years and always said how lucky she was to be there. She had moved to Gracewell from another location, which was a big wrench, but with the support of the very caring staff, she soon settled and enjoyed making new friends, the wide range of activities and the varied food options. It was her home! As she became more frail, her needs were met with great skill and compassion. For me, it was reassuring to know that from management to carers and cleaners - everyone was doing their best for her. It's an amazing staff team and I am so grateful to them all.

My mum has been at Gracewell a year now and the staff were excellent in helping her settle, which wasn't easy. They are always so welcoming and friendly to the families and treat the residents with kindness, care and respect whilst also being fun and light-hearted. The last 8-weeks with this horrible virus and not being able to visit have been really hard but would have been even worse without the wonderful staff and management.

I've found Gracewell staff to ve very caring and patient with my father. During the Covid lockdown, they have gone above and beyond their remit to care for the residents and continued to do so putting their own health on the line. I would like to give both staff and management my heartfelt thanks.

Gracewell of Frome has an excellent reputation. When I could no longer look after my wife, who has advanced Alzheimer's. I visited Gracewelll with my two daughters, and we were most impressed by the general ambience of the home and the helpfulness of the staff. My wife has settled in quickly, and we are confident she is in good hands. We made the right choice.

I had several very helpful meetings and phone calls with the staff of Gracewell of Frome, prior to my aunt moving in. We moved her in on 12th March, just prior to the Coronavirus lockdown. The staff were extremely welcoming and helpful at all times, and have helped my aunt settle in very well - this was very important as we were only able to visit her once more, because of stopping all visits. My aunt has been looked after with care and consideration of the highest standard.

My sister-in-law has been in three other care homes before Gracewell in Frome, and I can safely say that none was up to this standard. Being modern and purpose-built, it offers an exceptionally good environment and combined with a high standard of care. A lovely place to see out the rest of her life.

Early last year, after a couple of months in hospital, my 96-year-old father had to give up the good fight of looking after my 92-year-old mother at their home of over 30 years and accept they would have to move into a nursing home. We were so fortunate that we found Gracewell of Frome and that both my parents could be accommodated, albeit on different floors due to their differing care needs. We cannot thank all the staff enough for the care, compassion, kindness and good humour they have shown to my parents and myself. My father passed away peacefully 3 months ago and we could not have asked for more support. My mother continues to be cared for at Gracewell of Frome. During these challenging times, the staff are going the extra mile in keeping residents and staff safe and communicating honestly and openly with residents' families, including arranging regular FaceTime between residents and their families. I cannot recommend Gracewell of Frome highly enough.

This is a lovely home with pretty surroundings, but the best thing about Gracewell; is the amazing staff! My dad has such wonderful care from the nurses and carers. They always know exactly what my dad has been up to, how he is feeling, how he has slept etc whenever I call. They really go the extra mile to help with organising hospital appointments or phone calls. I feel happy knowing that he is so well looked after when I can't be there. Thank you, everyone!

Very smart and clean care home though some décor now becoming rather worn with precedence being given to public rooms rather than residents accommodation. Permanent care staff excellent though, despite admission managers statement of using few agency staff, this does not appear to be the case, particularly at night. My mother often has to wait an unreasonable amount of time for help after calling as staffing numbers appear to be poor. Menus look good on paper but the quality and cooking of food are very poor.

My wife was a resident from September 2013 to her death in February 2020. I cannot fault the wonderful care they gave her. They made her last 6 1/2 years as comfortable and pleasant as possible and always treated her (and me) with gentle kindness. Everything about the place is designed and organised well to meet the requirements. The food is excellent and the surroundings always clean and well maintained.

I have been staying with Gracewell Healthcare for four weeks as respite care and treatment for a broken back. I've used a very pleasant room, the staff have been kind, and most importantly encouraging. I can now walk again and enjoy being in the garden. I haven't used many of the activities but there was always something arranged which looked interesting. As I am a widow, I enjoyed the food being cooked for me.

The service provided for my mother has been excellent. Since our very first appointment to review the property, we have been very impressed by the professionalism, courtesy, kindness and respect shown by the staff at Gracewell of Frome. The wonderful care received by my mother has enabled her to regain her confidence and mobility to the point she can return home. We shall definitely return to Gracewell of Frome, should we need to in the future.

Excellent care and support from all the staff and management.

The home felt like a top-class hotel, which then it lost the "at home" feel. Maybe because my parents were only there for a month. Otherwise, we would have tried to make their rooms much more familiar and cosier.