Rossetti House

Welshmill Lane, Frome BA11 2AA
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9.9 142 Reviews
  • Rossetti House, Frome
Rossetti House is a luxury care home providing residential, nursing and dementia care on a respite or permanent basis. The skilled team works with residents to create a personalised programme of care, understanding that each individual is unique and deserves a fulfilling lifestyle.

The modern home has a stunning collection of en-suite bedrooms, as well as stylish lounges, a welcoming café and a hair and beauty salon. Outside there are beautiful gardens for residents to enjoy - there's even a gardening club that green-fingered residents can join!

The lifestyle team provides a varied programme of activities suited to the preferences of the residents, including outings to local areas of interest and entertainment in the home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1559
  • Self-Funded Residential Dementia Care: from £1759

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. One bed suite rooms normally require an additional charge. Nursing fees include the Funded
Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Rossetti House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Phil Vale (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (70)

Rossetti House Reviews (142)

Total of 142, showing 61-80
9.9

Rossetti House has a Review Score of 9.9 (9.939) out of 10, based on 25 reviews in the last 2 years. Over all time Rossetti House has 142 reviews.

Overall Experience

  • 114
  • 24
  • 3
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Date Published

142
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Review from J T (Daughter of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Gracewell for nearly four years and always said how lucky she was to be there. She had moved to Gracewell from another location, which was a big wrench, but with the support of the very caring staff, she soon settled and enjoyed making new friends, the wide range of activities and the
varied food options. It was her home! As she became more frail, her needs were met with great skill and compassion. For me, it was reassuring to know that from management to carers and cleaners - everyone was doing their best for her. It's an amazing staff team and I am so grateful to them all.

Reply from Jemma Griffiths, General Manager at Rossetti House

Here at Gracewell of Frome we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from L F (Daughter of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Gracewell a year now and the staff were excellent in helping her settle, which wasn't easy. They are always so welcoming and friendly to the families and treat the residents with kindness, care and respect whilst also being fun and light-hearted. The last 8-weeks with this horrible
virus and not being able to visit have been really hard but would have been even worse without the wonderful staff and management.

Reply from Jemma Griffiths, General Manager at Rossetti House

We are thrilled with your positive experience and are so glad your mum has settled in so well to Gracewell of Frome. We take great pride in delivering high quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from S L (Daughter of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've found Gracewell staff to ve very caring and patient with my father. During the Covid lockdown, they have gone above and beyond their remit to care for the residents and continued to do so putting their own health on the line. I would like to give both staff and management my heartfelt thanks.

Reply from Jemma Griffiths, General Manager at Rossetti House

Here at Gracewell of Frome we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from C H (Husband of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of Frome has an excellent reputation. When I could no longer look after my wife, who has advanced Alzheimer's. I visited Gracewelll with my two daughters, and we were most impressed by the general ambience of the home and the helpfulness of the staff. My wife has settled in quickly, and we
are confident she is in good hands. We made the right choice.

Reply from Jemma Griffiths, General Manager at Rossetti House

Here at Gracewell of Frome we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us. These will be shared with the team.

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Review from K C (Nephew of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had several very helpful meetings and phone calls with the staff of Gracewell of Frome, prior to my aunt moving in. We moved her in on 12th March, just prior to the Coronavirus lockdown. The staff were extremely welcoming and helpful at all times, and have helped my aunt settle in very well - this
was very important as we were only able to visit her once more, because of stopping all visits. My aunt has been looked after with care and consideration of the highest standard.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Gracewell of Frome, we pride ourselves on understanding our residents needs to respect their independence and give a real sense of being at home.

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Review from R H (Brother-in-law of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has been in three other care homes before Gracewell in Frome, and I can safely say that none was up to this standard. Being modern and purpose-built, it offers an exceptionally good environment and combined with a high standard of care. A lovely place to see out the rest of her life.

Reply from Jemma Griffiths, General Manager at Rossetti House

Here at Gracewell of Frome, we have worked hard to ensure all of residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from Wendy D (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Early last year, after a couple of months in hospital, my 96-year-old father had to give up the good fight of looking after my 92-year-old mother at their home of over 30 years and accept they would have to move into a nursing home. We were so fortunate that we found Gracewell of Frome and that both
my parents could be accommodated, albeit on different floors due to their differing care needs. We cannot thank all the staff enough for the care, compassion, kindness and good humour they have shown to my parents and myself. My father passed away peacefully 3 months ago and we could not have asked for more support. My mother continues to be cared for at Gracewell of Frome. During these challenging times, the staff are going the extra mile in keeping residents and staff safe and communicating honestly and openly with residents' families, including arranging regular FaceTime between residents and their families. I cannot recommend Gracewell of Frome highly enough.

Reply from Jemma Griffiths, General Manager at Rossetti House

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Frome – particularly at such a difficult time. The team here are so grateful that your father had such a positive experience of the home and this extended to family members and friends, and your mother continues to experience this.

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Review from Emma O (Daughter of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a lovely home with pretty surroundings, but the best thing about Gracewell; is the amazing staff! My dad has such wonderful care from the nurses and carers. They always know exactly what my dad has been up to, how he is feeling, how he has slept etc whenever I call. They really go the extra
mile to help with organising hospital appointments or phone calls. I feel happy knowing that he is so well looked after when I can't be there. Thank you, everyone!

Reply from Jemma Griffiths, General Manager at Rossetti House

We are thrilled with your positive experience and are so glad your father has settled in so well to Gracewell of Frome. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from Fiona K (Daughter of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Very smart and clean care home though some décor now becoming rather worn with precedence being given to public rooms rather than residents accommodation. Permanent care staff excellent though, despite admission managers statement of using few agency staff, this does not appear to be the case, particularly
at night. My mother often has to wait an unreasonable amount of time for help after calling as staffing numbers appear to be poor. Menus look good on paper but the quality and cooking of food are very poor.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to review Gracewell of Frome. Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us at UK.Marketing@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.

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Review from K L (Husband of Resident) published on 27 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident from September 2013 to her death in February 2020. I cannot fault the wonderful care they gave her. They made her last 6 1/2 years as comfortable and pleasant as possible and always treated her (and me) with gentle kindness. Everything about the place is designed and organised
well to meet the requirements. The food is excellent and the surroundings always clean and well maintained.

Reply from Jemma Griffiths, General Manager at Rossetti House

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Frome – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from E C (Respite Resident) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been staying with Gracewell Healthcare for four weeks as respite care and treatment for a broken back. I've used a very pleasant room, the staff have been kind, and most importantly encouraging. I can now walk again and enjoy being in the garden. I haven't used many of the activities but there
was always something arranged which looked interesting. As I am a widow, I enjoyed the food being cooked for me.

Reply from Jemma Griffiths, General Manager at Rossetti House

At Gracewell of Frome, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by yourself.

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Review from Veronica R (Daughter of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided for my mother has been excellent. Since our very first appointment to review the property, we have been very impressed by the professionalism, courtesy, kindness and respect shown by the staff at Gracewell of Frome. The wonderful care received by my mother has enabled her to regain
her confidence and mobility to the point she can return home. We shall definitely return to Gracewell of Frome, should we need to in the future.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to review Gracewell of Frome. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming her back in the future, if requirements change.

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Review from J F (Sister-in-law of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support from all the staff and management.

Reply from Jemma Griffiths, General Manager at Rossetti House

Here at Gracewell of Frome we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be shared with the team.

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Review from D C (Daughter of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team were excellent before moving my parents in for one month's respite.
It seems everything had been thought of. Very friendly and caring staff.
The home felt like a top-class hotel, which then it lost the "at home" feel. Maybe because my parents were only there for a month. Otherwise, we would
have tried to make their rooms much more familiar and cosier.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for your comments and taking the time to share your experience of Gracewell of Frome. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. We do always welcome residents bringing in some personal items to help make their rooms feel more familiar to them to help make their stay more enjoyable.

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Review from S D (Son of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first (November 2013) to the last (August 2019), the carers, staff and nurses looked after, cared for and loved my mother. She felt safe, secure and comfortable and therefore, as her only child, so did I. The medical staff were knowledgeable and supportive as were all those who cared for my
mother. My abiding memory of Gracewell of Frome will be that mum was comfortable and that all those who looked after her went way beyond the call of duty. Thank you.

Reply from Jemma Griffiths, General Manager at Rossetti House

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Frome – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from S N (Son of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first contact with the team at Gracewell of Frome, it became obvious that this was an exceptional care home.
The admissions manager was absolutely wonderful in maintaining contact and keeping us fully informed.
The reception staff were always welcoming and willing to assist in any way possible.
The
nursing staff were truly amazing. The level of care and kindness they provided for our father was everything one could ever have hoped for and I will never be able to thank you enough for this.
The care home itself is well organised with great facilities for residents and visitors and overall, provides a wonderful environment for those in care and those visiting.
A place such as this is never about one person but the whole team and the happy, helpful team at Gracewell of Frome are without a doubt a credit to their profession.
Gracewell of Frome is surely a shining example of how all care homes should be.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Jacqui L (Daughter of Resident) published on 29 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Gracewell after spending many months in hospital. The staff on the memory floor have so much patience, understanding and kindness. Everyone in the home is welcoming and friendly. When my father and myself leave, we know Mum is safe and well cared for.
Nothing is too much trouble, today
was my parent's wedding anniversary and as usual, the staff excelled themselves. It is a difficult time for us as a family. That is made a little easier by knowing that Mum is treated with compassion, kindness, dignity and respect.
Thank you so very much.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Peter W (Son of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has had 18 months care in Gracewell of Frome. He died there in 1oth May 2019. In all that time, he was very well looked after and very happy there. His 3 children visited him often and can vouch for his high regard of the care home's facilities and staff. We are all 3 of us very impressed
with Gracewell. Well done to all the staff, both administration and care staff. Thank you.

Reply from Jemma Griffiths, General Manager at Rossetti House

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Frome – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Mirella A (Friend of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault Gracewell's, the staff are very friendly, right from management to the housekeeping staff.
I would highly recommend Gracewell's, the rooms are well equipped and comfortable. There are always activities going on here, hairdressers, cinema. Lovely garden to sit in.

Reply from Marketing, Marketing at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team

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Review from Caroline H (Friend of Resident) published on 22 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and helpful.


Everywhere is very clean and well maintained.


Happy atmosphere.

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Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Rossetti House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.939 for Rossetti House is calculated as follows: ( (278 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 294 Ratings = 4.939

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rossetti House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (96)

Meet the Team (1)

Phil

Phil Vale

Job Title: General Manager

I’ve worked for some years in the care sector, including in care quality support roles. Prior to being General Manager here at Rossetti House, I was Head of Care at the home.


While there’s much to keep me busy in my job, by far my favourite part of the role is spending time with residents, particularly if we’re doing fun activities together. Enabling older people to enjoy life to the full is ultimately what each person who works here is passionate about – including me.


I look forward to welcoming you to our wonderful Frome home very soon and introducing you to our passionate, caring and skilled team.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rossetti House to verify any information. View our terms and conditions. Rossetti House has an Enhanced Service - more info.