Rossetti House

Definitely a recommendation to anyone who may be considering home/respite for a loved one.

Our family have been very impressed with the care, organisation, facilities and safety at Rossetti House. The management and staff are all super friendly and professional and very responsive to questions and requests. The catering and activities are excellent and my mother receives all the medical attention she needs. It is clean, smart and welcoming and my mother is very happy there.

Rossetti House is providing everything I could wish for my parents in this difficult stage of their lives. It's a warm, welcoming place in a beautiful setting, a short stroll along the river path from the market area. Everyone I've met here has been friendly and supportive, helping our family through a period of huge change. The management staff are attentive, positive and responsive, and the care, nursing, catering, housekeeping, reception and activities staff are just fabulous every day. The care planning is respectful and rigorous and the activities offered are creative and stimulating. As a family member/visitor, I feel truly welcome here and able to share a very pleasant time with my parents in the cafe/library and garden.

Both my parents went to Rossetti House in April. They both were made very welcome, and the transition went very smoothly. My mother said to me last week 'we are so lucky to be here, the food is great and the carers are fantastic, they bend over backwards to make us feel at home'. As a relative, it is very difficult to put your loved ones in a care home but the staff were very supportive and keen to learn about what my parents were like and what they liked to do. My father has dementia but still played the piano at home, the staff bought a keyboard so that he and other residents could continue to play. Most importantly my mother and father can be together.

My father came into Rosetti House following a fall at his home. He had repeatedly stated that he would never go into a care home and was clearly very fearful. From the moment he arrived at Rosetti House, he was made to feel welcome, cared for, safe and relaxed, and he surprised us all with how quickly he settled in and how happy he was. Thank you!

Thank you all at Rossetti House for the loving care you give to both of us. You all demonstrated what the real meaning of Christmas is. God bless you all.

As a person with an wide experience of other care homes, I do feel Rossetti House is definitely one of the best.

My father moved into a ground floor room, with direct access to the lovely garden, six weeks ago. All staff have been kind, professional and caring, treating residents with dignity and with regard to their individual needs. Senior management are very friendly and helpful to residents and families. Visitors are made to feel very welcome and any queries are immediately responded to. The communal areas and café are very attractive. Food is excellent, and residents have access to drinks and snacks at all times. There is a varied programme of activities and social events. The home is divided into smaller 'households' (eg 10 people), sharing a communal dining/sitting/kitchenette area, making for a more intimate and friendly atmosphere. Rossetti House is closely linked with the local community, not only hosting visits from groups such as local choirs and schools, but also organising events to raise money for local charities. All told, we are delighted with the provision at Rossetti House.

Rossetti House has cared for my auntie with the utmost kindness and compassion over the past 8 years. I cannot recommend this wonderful care home highly enough. A huge thank you to all the staff there.

My aunt moved into Rossetti House after a broken hip and was totally unable to return home. We found a wonderful response from the management and staff to allow my aunt to move in quickly. Everyone has been so very friendly and helpful and really trying to help my aunt relax and get used to her new ways of life. At the moment, she is reluctant to mix and join in the activities, but hopefully, she will change. All staff have been so very friendly.

Organised a short-term stay to help my mother recover after an RTA (road traffic accident). She was so well looked after, staff were so helpful and kind. Great food, freshly prepared and carers and nursing staff were excellent.

I have entrusted my wife for her care and well-being to the management and staff of Rossetti House. My wife is suffering from Alzheimer's and dementia. The staff, under management supervision, manage her condition and all that that entails with extreme care and patience. My wife is kept bathed, dressed and well-presented. The staff treat her with dignity and courtesy, as they do me when I visit her. Her room is kept immaculately clean and tidy. My wife had a seizure, a doctor was called, I was informed and she was nursed back to normal tranquillity. With thanks to patient care and management, my wife is well-settled and content. On our 69th wedding anniversary, we were treated to fine-dining together in a private room. The service was excellent and the creative cooking a great pleasure. There are many such imaginative activities for the residents in which they partake and enjoy.

We will forever be grateful for the dignity they gave to him and the patience and understanding they gave to us as his family.

Mum moved in to Rossetti House from a local hospital after a stroke. Having looked at three other care homes in Frome, we settled on Rossetti as it came 'head and shoulders' above the others. All of the staff, including the manager, are so approachable and caring, nothing is too much trouble! They all seem to make time for every one of their residents and family members. Having a relation in a Wiltshire care home, we can see the houses. Rossetti has a positive atmosphere. I will be booking my place here.

It really is a lovely place with a friendly, calm and caring environment inside and out and I notice the attention to detail.

My father has been a resident for just over a month. It has not been an easy time for him, the family or the staff. Every effort has been made to keep him comfortable. Staff communication with the family has been good. Always friendly and welcoming to the family. Staff show great kindness to Dad and have tried hard to improve his experience in a difficult time.

Our mother was at Rossetti House for two and a half years and she required a high level of nursing care throughout that time. We always felt confident that she was in very good hands. Everybody who worked with her was friendly, professional and caring. They always ensured that all her needs were met and that she was as comfortable as she could be. When restrictions meant that we were unable to visit we knew that they were looking after her and keeping her safe. The atmosphere is very welcoming and all the team are extremely helpful and efficient. The management and nursing staff were very supportive of us being involved with decisions about our mother’s care and they always kept us very well-informed. We are so glad that we found such a lovely environment for our mother’s final years. We are extremely grateful to the whole team there for all the expertise, care and kindness that they gave her from the moment she arrived until her recent passing. We would highly recommend Rossetti House.

All staff are friendly and kind and seem to be fond of my husband, that makes me happy.

On the whole the nursing and care staff very kind and helpful. Food is good mainly. My room is always cleaned satisfactorily. When the home is full it needs an extra carer on my floor. Also happy with management.

At 93, with some mobility issues, he found he was able to access everything he needed with ease and receive the help he required swiftly and kindly. We were delighted that he told us he would be very happy to stay at Rossetti House again! Thank you to all the staff there who gave our friend such a happy, safe and secure stay.