Rossetti House

Welshmill Lane, Frome BA11 2AA
Review Us
9.9 142 Reviews
  • Rossetti House, Frome
Rossetti House is a luxury care home providing residential, nursing and dementia care on a respite or permanent basis. The skilled team works with residents to create a personalised programme of care, understanding that each individual is unique and deserves a fulfilling lifestyle.

The modern home has a stunning collection of en-suite bedrooms, as well as stylish lounges, a welcoming café and a hair and beauty salon. Outside there are beautiful gardens for residents to enjoy - there's even a gardening club that green-fingered residents can join!

The lifestyle team provides a varied programme of activities suited to the preferences of the residents, including outings to local areas of interest and entertainment in the home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1559
  • Self-Funded Residential Dementia Care: from £1759

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. One bed suite rooms normally require an additional charge. Nursing fees include the Funded
Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Rossetti House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Phil Vale (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (70)

Rossetti House Reviews (142)

Total of 142, showing 21-40
9.9

Rossetti House has a Review Score of 9.9 (9.939) out of 10, based on 25 reviews in the last 2 years. Over all time Rossetti House has 142 reviews.

Overall Experience

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  • 24
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Date Published

142
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25
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Review from Denise C (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into a ground floor room, with direct access to the lovely garden, six weeks ago. All staff have been kind, professional and caring, treating residents with dignity and with regard to their individual needs. Senior management are very friendly and helpful to residents and families. Visitors
are made to feel very welcome and any queries are immediately responded to. The communal areas and café are very attractive. Food is excellent, and residents have access to drinks and snacks at all times. There is a varied programme of activities and social events. The home is divided into smaller 'households' (eg 10 people), sharing a communal dining/sitting/kitchenette area, making for a more intimate and friendly atmosphere. Rossetti House is closely linked with the local community, not only hosting visits from groups such as local choirs and schools, but also organising events to raise money for local charities. All told, we are delighted with the provision at Rossetti House.

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Review from Mandy B (Niece of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rossetti House has cared for my auntie with the utmost kindness and compassion over the past 8 years. I cannot recommend this wonderful care home highly enough. A huge thank you to all the staff there.

Reply from Helen Cross, Reviews Team at Rossetti House

Hi Mandy,


Thank you very much for taking the time to leave us such lovely feedback


It was an absolute pleasure to have your aunty living with us, we all miss her so much.


At Rossetti House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Joyce S (Niece of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved into Rossetti House after a broken hip and was totally unable to return home. We found a wonderful response from the management and staff to allow my aunt to move in quickly. Everyone has been so very friendly and helpful and really trying to help my aunt relax and get used to her new
ways of life. At the moment, she is reluctant to mix and join in the activities, but hopefully, she will change. All staff have been so very friendly.

Reply from Helen Cross, Reviews Team at Rossetti House

Hello, thank you very much for taking the time to leave us feedback about your experience.
We are so happy to receive such a lovely review, and it is an absolute pleasure to be looking after you Aunty.
At Rossetti House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Kindest regards,
Helen Cross, Admissions Advisor, Rossetti House

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Review from V A (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Organised a short-term stay to help my mother recover after an RTA (road traffic accident). She was so well looked after, staff were so helpful and kind. Great food, freshly prepared and carers and nursing staff were excellent.

Reply from Helen Cross, Reviews Team at Rossetti House

Thank you very much for taking the time to leave us feedback about your experience.
We loved having your mum here and are so pleased that her recovery is going so well.
At Rossetti House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Kindest regards to you both,
Helen.

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Review from Kenneth B (Husband of Resident) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have entrusted my wife for her care and well-being to the management and staff of Rossetti House. My wife is suffering from Alzheimer's and dementia. The staff, under management supervision, manage her condition and all that that entails with extreme care and patience. My wife is kept bathed, dressed
and well-presented. The staff treat her with dignity and courtesy, as they do me when I visit her. Her room is kept immaculately clean and tidy. My wife had a seizure, a doctor was called, I was informed and she was nursed back to normal tranquillity. With thanks to patient care and management, my wife is well-settled and content. On our 69th wedding anniversary, we were treated to fine-dining together in a private room. The service was excellent and the creative cooking a great pleasure. There are many such imaginative activities for the residents in which they partake and enjoy.

Reply from Helen Cross, Reviews Team at Rossetti House

Hi Kenneth,
Thank you very much for taking the time to leave us feedback.
We are so lucky to have you and your lovely wife as part of our Rossetti family.

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Review from Tracy S (Daughter of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was moved to Rosetti House for end-of-life care after a traumatic experience in the hospital. They treated him with respect and kindness and were very attentive, with nothing being too much trouble.
They helped us to manage our expectations, and we’re so respectful of him and such a different
experience from what he received one the weeks prior to this.
We will forever be grateful for the dignity they gave to him and the patience and understanding they gave to us as his family.

Reply from Helen Cross, Reviews Team at Rossetti House

Hi Tracy, thank you for taking the time to leave us feedback.
It was a pleasure to care for you all at a really sad time.
We are very pleased to hear that your experience with us was as good as it could be in the difficult circumstances.
Kindest regards,
The team at Rossetti House

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Review from Austen M (Son of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in to Rossetti House from a local hospital after a stroke. Having looked at three other care homes in Frome, we settled on Rossetti as it came 'head and shoulders' above the others. All of the staff, including the manager, are so approachable and caring, nothing is too much trouble! They all
seem to make time for every one of their residents and family members. Having a relation in a Wiltshire care home, we can see the houses. Rossetti has a positive atmosphere. I will be booking my place here.

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Review from Gina R (Daughter of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother arrived at Rossetti House on 23rd March and she is still settling in. The process from looking around Rossetti to securing a room was very efficient and a member of staff was always happy to answer any questions with kindness and support. It was a very stressful time and I felt reassured throughout.
I
think Rossetti House is lovely, staff appear happy and very accommodating.
I have been very impressed with the individual care planning process that takes place and I feel listened to when chatting about Mum's care needs.
There is lots of communication between staff and clients that I notice.
It's lovely that there are so many activities on, not always suitable for everyone, but I noticed that activities can be made more appropriate for individuals.
I'm hoping to get Mum out to listen to the birds singing and go for short woodland walks.
It really is a lovely place with a friendly, calm and caring environment inside and out and I notice the attention to detail.

Reply from Helen Cross, Reviews Team at Rossetti House

Thank you very much for taking the time to leave us feedback about your experience.
At Rossetti House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Caroline G (Daughter of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for just over a month. It has not been an easy time for him, the family or the staff. Every effort has been made to keep him comfortable. Staff communication with the family has been good. Always friendly and welcoming to the family. Staff show great kindness to Dad and
have tried hard to improve his experience in a difficult time.

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Review from Claire P (Daughter of Resident) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was at Rossetti House for two and a half years and she required a high level of nursing care throughout that time. We always felt confident that she was in very good hands. Everybody who worked with her was friendly, professional and caring. They always ensured that all her needs were met
and that she was as comfortable as she could be. When restrictions meant that we were unable to visit we knew that they were looking after her and keeping her safe. The atmosphere is very welcoming and all the team are extremely helpful and efficient. The management and nursing staff were very supportive of us being involved with decisions about our mother’s care and they always kept us very well-informed. We are so glad that we found such a lovely environment for our mother’s final years. We are extremely grateful to the whole team there for all the expertise, care and kindness that they gave her from the moment she arrived until her recent passing. We would highly recommend Rossetti House.

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Review from P D (Wife of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care that my husband has here.
All staff are friendly and kind and seem to be fond of my husband, that makes me happy.

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Review from Gillian W (Resident) assisted by family/friend published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole the nursing and care staff very kind and helpful. Food is good mainly. My room is always cleaned satisfactorily. When the home is full it needs an extra carer on my floor. Also happy with management.

Reply from Samantha Debenham, Personal Assistant at Rossetti House

Thank you very much for your review – we were incredibly happy to see your high scores and will pass your kind words about the care onto the team. In regards to your comment on the number of colleagues delivering care in the home, whilst we always make sure we have enough team members to keep all residents safe and well cared for at all times, we are very pleased to let you know we have recently increased the team in the home, since gaining some new residents at Rossetti House, to make sure the care and lifestyle here remains at its high standards for all.

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Review from Jane B (Friend of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our elderly friend, who needed respite care during our house move, went to stay at Rossetti House with some trepidation, having had a poor experience in another care home in a different part of Somerset. However, it swiftly became clear that his reservations were unnecessary. He was delighted at how
kind and caring the team members were, and thoroughly enjoyed his two weeks stay.
At 93, with some mobility issues, he found he was able to access everything he needed with ease and receive the help he required swiftly and kindly. We were delighted that he told us he would be very happy to stay at Rossetti House again! Thank you to all the staff there who gave our friend such a happy, safe and secure stay.

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Review from J D (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mum is receiving at Rossetti, Frome is giving me peace of mind. As a family carer, I have so welcomed this support. Kindness, dignity, and attention to detail have been the hallmarks of her stay so far. The staff are adding quality of life with nursing, nutrition, activities, and the wonderful
setting. The move from the residential to the nursing wing, as her needs have changed, has been seamless, and I appreciate the staff welcoming the family as part of her wellbeing and care provision. Thank you.

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Review from Andy R (Son of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved to Rossetti House at the end of February, following which I am very pleased with the outcome. The carers are available pretty much all of the time and always respond quickly to any requests for help, large or small. The nursing team are on top of mum's various health issues and provide me
with regular updates. The wider team have reacted promptly to the occasions when my mother has had a fall and dealt with all matters professionally and without a fuss. Overall, I am really pleased with the care.


The food is great but if anything, probably too much. Two, or three courses a day is a little too much even though mum accepts what is offered. A light tea would probably be better for her in the evening.

Reply from Samantha Debenham, Personal Assistant at Rossetti House

Thanks for your kind comments about the care provided at Rossetti House, we have passed your comments with regards to a smaller evening meal on to the catering team and will ensure that she has this going forward.

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Review from Alison M (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted that we found Rossetti House for our mother and we know that during the pandemic and various lockdowns she has been safe and well looked after. Now that the home is fully open we can see how friendly and welcoming all the staff are to residents and visitors alike. They know the residents
well and treat them with kindness, respect and dignity. Nothing is too much trouble and the staff makes sure that both the mental and physical well-being of our mother is cared for. We would have no hesitation in recommending Rossetti House.

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Review from Gretta P (Niece of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my aunt moved in she was happy and content on the second day. She likes the staff and the food.

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Review from Nina W (Friend of Resident) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I went to visit my friend who has recently moved into Gracewell Frome at 4.00pm Saturday 21st and she was still in her nightwear. She suffers from very swollen ankles and her feet were never elevated until I asked her relative, after two weeks, to question this. Whenever I visited her, other than the
day mentioned, she was in the dining room where she seems to spend the majority of her time. She has dementia but is still able to have a conversation but never seems to have anyone to converse with other than the occasional visitor. And she is given food that she has difficulty eating as she has lost all her teeth, which is probably why she spends most of her day in the dining room.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to review Gracewell of Frome. Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on UK.Marketing@sunriseseniorliving.com or please speak with our General Manager so that we can explore your concerns fully.

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Review from Pam W (Respite Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently spent a week at Gracewell of Frome having respite care. From the minute I walked into the building I was made to feel most welcome. The staff were friendly, cooperative, caring and communicative. A good start to what has become a very memorable week.
My room was spacious, bright and airy
with an en-suite and television and a door to my own piece of garden.
The food was first class with a varied menu each day. Visitors were welcomed.
Just a very short stroll from riverside walks Gracewell could not be situated in a better place. Quiet, peaceful surroundings close to the town centre. I enjoyed daily walks knowing I had somewhere safe to go back to.
At all times I was treated with dignity and respect. All the staff were eager to assist me in any way they could.
The week went too quickly and I didn’t have to think twice about booking another respite holiday. I can’t wait to reunite with the staff and enjoy another break.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to review Gracewell of Frome. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and are looking forward to welcoming you back in the future.

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Review from Jean D (Sister of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister's memory was beginning to fail her and she was having trouble with day-to-day housework and cooking. When her husband died she was completely lost. As I was her only relative close enough to help I tried my best to keep her safe and fed properly. My husband and I had booked a holiday and when
it came close to that we had to re-think. Her choice was to go and live with other people and after a very long search, we found Gracewell in Frome, only a few miles from us. We took her to see it and she didn't want to come away. Within a couple of weeks, she was happily living there, being only the third resident, and she hasn't looked back.

Reply from Jemma Griffiths, General Manager at Rossetti House

We are thrilled with your positive experience and are so glad your sister has settled in so well to Gracewell of Frome. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Rossetti House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.939 for Rossetti House is calculated as follows: ( (278 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 294 Ratings = 4.939

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rossetti House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (96)

Meet the Team (1)

Phil

Phil Vale

Job Title: General Manager

I’ve worked for some years in the care sector, including in care quality support roles. Prior to being General Manager here at Rossetti House, I was Head of Care at the home.


While there’s much to keep me busy in my job, by far my favourite part of the role is spending time with residents, particularly if we’re doing fun activities together. Enabling older people to enjoy life to the full is ultimately what each person who works here is passionate about – including me.


I look forward to welcoming you to our wonderful Frome home very soon and introducing you to our passionate, caring and skilled team.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rossetti House to verify any information. View our terms and conditions. Rossetti House has an Enhanced Service - more info.