Rossetti House

Welshmill Lane, Frome BA11 2AA
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9.9 142 Reviews
  • Rossetti House, Frome
Rossetti House is a luxury care home providing residential, nursing and dementia care on a respite or permanent basis. The skilled team works with residents to create a personalised programme of care, understanding that each individual is unique and deserves a fulfilling lifestyle.

The modern home has a stunning collection of en-suite bedrooms, as well as stylish lounges, a welcoming café and a hair and beauty salon. Outside there are beautiful gardens for residents to enjoy - there's even a gardening club that green-fingered residents can join!

The lifestyle team provides a varied programme of activities suited to the preferences of the residents, including outings to local areas of interest and entertainment in the home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1559
  • Self-Funded Residential Dementia Care: from £1759

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. One bed suite rooms normally require an additional charge. Nursing fees include the Funded
Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Rossetti House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Phil Vale (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (70)

Rossetti House Reviews (142)

Total of 142, showing 41-60
9.9

Rossetti House has a Review Score of 9.9 (9.939) out of 10, based on 25 reviews in the last 2 years. Over all time Rossetti House has 142 reviews.

Overall Experience

  • 114
  • 24
  • 3
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Date Published

142
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117

Review from Mary M (Daughter of Resident) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness and attentiveness of all of the staff are excellent. I feel my father is in very safe hands.
The staff are really respectful of the residents, and that is important. I notice they knock before they enter father’s room.
The facilities are well laid out, and the rooms are really clean.
The dining room is very well aired and set out.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Frome, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Gracewell, we believe this creates a relaxed and friendly environment for our residents to call home. The team will appreciate your kind words; thank you.

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Review from P W (Respite Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just completed one week's respite in Gracewell of Frome, and my experience far outweighed my expectations. From the minute I arrived, I was made welcome. My room was comfortable and very clean, and I was touched by the welcome gift pack. Every member of staff was conscientious, caring, considerate
in every aspect of their individual roles. I wouldn't hesitate to return to you.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to review Gracewell of Frome. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future if your requirements change. The team will appreciate your kind words.

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Review from Hilary G (Daughter of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were grateful we found Gracewell after a negative experience in another home regarding two weeks respite. Mum spent the last three months of her life here at Gracewell of Frome. She received excellent care and kindness by all included in her nursing. Nothing was too much trouble. Our family were
also treated with respect and thoughtfulness, making a very difficult time a little easier. Thank you to all at Gracewell of Frome.

Reply from Jemma Griffiths, General Manager at Rossetti House

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Frome – particularly at such a difficult time. The team here are so grateful that your mum had such a positive experience of the home and this extended to family members and friends.

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Review from A S (Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well received. Well looked after and fed. The chairs not so comfortable. Lack of a stool in the shower. All the staff were happy and wanted to give service.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing your comments.

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Review from Nicholas G (Son of Resident) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is healthy and happy at Gracewell of Frome and this is our prime priority.
Staff and operations:-
- My brother and I have found the staff helpful, sensitive, interested and professional, both in our needs and my father's requirements. In addition, communication has been very good, especially
with regard to Covid 19.
Facilities:-
- the home is well-equipped, clean and bright, with interesting views, which is good for my father.
General:-
- Gracewell of Frome has a good positive atmosphere.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Gracewell of Frome, we pride ourselves on understanding our residents' needs to respect their independence and give a real sense of being at home.

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Review from Jane B (Daughter of Resident) published on 29 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

When my mother became a resident at Gracewell over three years ago I was happy with the care she received. This is no longer the case because the level of care/carers has reduced, typically 1.5 carers to a wing - usually made up of 10 residents, but sometimes as little as 1 carer per wing/10 residents.
Most residents have some degree of dementia, some have a significant level of dementia. In my view, this is unsafe and places residents at risk. Specifically, the lack of adequate supervision has led to my mother falling. This is not a criticism of individual carers, all of whom I hold in high regard and who do their best in difficult circumstances.
Other observations are that there is a high turnover of staff and reliance on agency staff who often have little or no knowledge of the needs of the residents.
Additionally, the high fee level paid by residents at Gracewell of Frome cannot be justified when residents' needs are not being met sufficiently well to maintain their safety and wellbeing.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to review Gracewell of Frome. Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on UK.Marketing@sunriseseniorliving.com or please speak with our General Manager so that we can explore your concerns fully.

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Review from Sarah K (Daughter of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so fortunate to have a wonderful home on our doorstep. The staff is superb; caring, compassionate and professional. My mother has been allowed to maintain her dignity with this level of care. The home’s reaction to COVID has been impeccable - a real testament to their diligence and management.

Reply from Jemma Griffiths, General Manager at Rossetti House

The team here at Gracewell of Frome would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

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Review from Mike S (Son of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents both live at Gracewell of Frome: mum has been there for several years, and my father moved in earlier this year. The pastoral care is first class: through happier "normal" days and more challenging health crises during the pandemic the care has been wonderful. Staff are friendly and genuinely
care both for my sister and me as well as for our parents. This has been across the board: carers, cleaners, nurses and managers, all have made this "home".

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Gracewell of Frome, we pride ourselves on understanding our residents' needs to respect their independence and give a real sense of being at home.

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Review from Sheila H (Daughter of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a long and difficult search, we found Gracewell of Frome. From the moment of our first meeting and discussions with the home, we had a good feeling! Staff were friendly, warm and considerate. The furniture, layout and ambience of the home were so far from the 'institutional' and dull that we had
been seeing. Before COVID, the list of activities was comprehensive, and even since lockdown restrictions the home has maintained and adapted to provide an engaging and stimulating environment for the residents.
Since COVID, Gracewell has to be commended for their diligence and meticulous planning to ensure the safety and well being of Mum. They have kept the resident's family closely informed and are always available to answer questions. Regular FaceTime calls with Mum, although not quite the same as seeing her in the flesh, has been a brilliant way of maintaining contact with Mum. Many thanks, Gracewell, hard though it was to put Mum in a home, it was the right decision to choose Gracewell.

Reply from Jemma Griffiths, General Manager at Rossetti House

Gracewell of Frome appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your mother has settled in well.

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Review from S M (Daughter of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff was extremely caring and Mum certainly feels she was well cared for. Mum went in during lockdown and we felt it was to be her permanent home as she was unable to cope at home. However, much to our delight was returned to health and now home. Although we know it was a difficult time for all,
the staffing levels were short with agency staff often. Unfortunately, the quality of food had deteriorated since her last respite stay three years ago.

Reply from Jemma Griffiths, General Manager at Rossetti House

At Gracewell we pride ourselves on offering a wide variety of dining options for our residents. Whilst we have a structured menu system across our portfolio, the dining team here at Gracewell of Frome are open to requests that our residents would love to see. We are always open to feedback and will take your comments on board.

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Review from B B (Daughter of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Gracewell of Frome since 2018. We have found the care he receives, the dedication of staff and quality of surroundings to be excellent. My father considers Gracewell his home and is very settled, despite the current Covid-19 crisis.

Reply from Jemma Griffiths, General Manager at Rossetti House

We are thrilled with your positive experience and are so glad your father has settled in so well to Gracewell of Frome. We take great pride in delivering high quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from A F (Son of Resident) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of Frome is an excellent home. They have taken great care of my father both before the outbreak of Covid-19 and during the crisis. They are always willing to help in any way they can. The home has excellent public facilities and lovely private rooms.

Reply from Jemma Griffiths, General Manager at Rossetti House

Here at Gracewell of Frome, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from E C (Daughter of Resident) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Personal care for both my parents has been exemplary and I am so very grateful. Even contact by phone from the sister in charge to me has been both reassuring and keeping me in the loop. My only criticism is from both my parents that the meals are sometimes tasteless and unattractive - so dependant
on the chef in charge. Meals are so important to the elderly and an important part of their routine.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing your comments. In the meantime, please feel free to contact the home manager if you would like to discuss this in further detail.

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Review from R T (Son of Resident) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean and well kept. Good facilities, staff kind and knowledgable. Good response to changing medical situation. Good food.

Reply from Jemma Griffiths, General Manager at Rossetti House

Our dining team will be thrilled with your lovely comments. Here at Gracewell of Frome, we cater to each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the home.

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Review from A W (Daughter of Resident) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell of Frome is a lovely residential home. As you approach the building, it is very pleasing on the eye. The setting is nice, as it is situated very near to a park with the river running through, which you can follow to walk to the town. When you enter the reception and bistro area, it has a nice,
relaxed feel. The staff are all very friendly and welcoming. The rooms are decorated very nicely and well furnished, including a wet room with washbasin and toilet. The garden area is well laid out and equipped for the residents to enjoy. The residents are offered a wide choice of activities including quizzes, bingo, jigsaws, singing and there is a cinema room. There is always a choice at mealtimes, the meals are very nice, and family and friends are able to eat with their loved one for a very small price. Drinks and snacks are also readily available. I feel that my Dad is very well looked after at Gracewell and is also very happy living there.

Reply from Jemma Griffiths, General Manager at Rossetti House

Our team here at Gracewell of Frome are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.

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Review from K D (Daughter of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, I feel the care my mother receives is very good. The staff are polite, helpful and friendly. The surroundings are clean, bright and attractive. The main issue relates to the quality and selection of the meals provided. Sometimes supplies of basic foods run out, and I do have concerns that
the food is not as healthy and nutritious as it could be.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing your comments. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.

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Review from Lucy H (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent a month at Gracewells for respite care after a bad fall. After the trauma and stress of 11-days in the hospital, she found it a calm, relaxing environment. Her ensuite room was spotlessly clean, quiet and well decorated; she was welcomed and made to feel at home. She felt she could rest and
take her time to recover. Mum is now home, doing well and is full of praise for the care home.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to review Gracewell of Frome. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming her back in the future, if her requirements change.

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Review from Anne C (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gracewell provides an excellent level of care being very attentive to residents needs. Until the current pandemic family and friends were always welcome with a lovely garden to sit/walk in when the weather allowed. From what I have tried the food is very good, and there is always a super selection
of cakes, fruit etc available for residents to enjoy. The entertainment team really do try very hard to provide as much variety to life as possible. Picnics in the garden, concerts, visiting entertainments as well as hobbies for residents to become involved in. They do their very best to include those on the upper floors who might still be well enough to join in certain events. Alternatively, there are arrangements made for more suitable events to happen upstairs. Gracewell is situated opposite a park which leads to Frome town centre a ten-minute walk away. This has provided my mother with many enjoyable outings which maintain her feeling of independence.

Reply from Jemma Griffiths, General Manager at Rossetti House

Our team here at Gracewell of Frome are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents. We are so glad to hear the activities provided are one of your favorite elements of our home.

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Review from J G (Daughter of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum received high-quality care at Gtacewell of Frome. The staff were absolutely fantastic and were kind, patient and treated her with dignity at all times. I cannot fault any of the staff, although sometimes it felt that more was needed sometimes. Mum had to wait a little longer when she called them,
and she would have loved more time with the staff to chat. The food was a little inconsistent, but overall, I would absolutely recommend Gracewell.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Frome and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.

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Review from D W (Husband of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Life does not prepare one for the talk of putting a wife into a care home. Gracewell of Frome was the eighteenth care home that I considered, and I felt at home at once. I was listened to, there was a 'can do' attitude, and the complexities of a very demanding process were clarified and eased for me.
My wife has been happy and well cared for by friendly, skilled staff, and her settling in difficulties was treated well. She could not be in a better place during the Covid-19 Pandemic.

Reply from Jemma Griffiths, General Manager at Rossetti House

Gracewell of Frome appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your wife has settled in well.

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Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Rossetti House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.939 for Rossetti House is calculated as follows: ( (278 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 294 Ratings = 4.939

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rossetti House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (96)

Meet the Team (1)

Phil

Phil Vale

Job Title: General Manager

I’ve worked for some years in the care sector, including in care quality support roles. Prior to being General Manager here at Rossetti House, I was Head of Care at the home.


While there’s much to keep me busy in my job, by far my favourite part of the role is spending time with residents, particularly if we’re doing fun activities together. Enabling older people to enjoy life to the full is ultimately what each person who works here is passionate about – including me.


I look forward to welcoming you to our wonderful Frome home very soon and introducing you to our passionate, caring and skilled team.

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