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Rossetti House

Welshmill Lane, Frome, Somerset BA11 2AA
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All the staff have been so supportive and friendly. I enjoy entering the front doors!Gillian H(Daughter of Resident/Service User)
Rossetti House, Frome
Rossetti House, Frome
Rossetti House, Frome

Rossetti House is a luxury care home providing residential, nursing and dementia care on a respite or permanent basis. The skilled team works with residents to create a personalised programme of care, understanding that each individual is unique and deserves a fulfilling lifestyle.

The modern home has a stunning collection of en-suite bedrooms, as well as stylish lounges, a welcoming café and a hair and beauty salon. Outside there are beautiful...  

Care Provided by Rossetti House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,799From £2,023
Residential Dementia CareFrom £1,904From £2,142
Nursing CareFrom £2,064From £2,322
Nursing Dementia CareFrom £2,169From £2,440
Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. One bed suite rooms normally require an additional charge. Nursing fees include the Funded
Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Rossetti House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Phil Vale (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (70)

Rossetti House Reviews (148)

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9.9

Rossetti House has a Review Score of 9.9 (9.917) out of 10, based on 19 reviews in the last 2 years. Over all time Rossetti House has 148 reviews.

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Showing 148 reviews matching selected criteria
Review from Andy R (Son of Resident) published on 22 June 2022 Submitted via Website
Overall Experience

Mum moved to Rossetti House at the end of February, following which I am very pleased with the outcome. The carers are available pretty much all of the time and always respond quickly to any requests for help, large or small. The nursing team are on top of mum's various health issues and provide me with regular updates. The wider team have reacted promptly to the occasions when my mother has had a fall and dealt with all matters professionally and without a fuss. Overall, I am really pleased with the care.

The food is great but if anything, probably too much. Two, or three courses a day is a little too much even though mum accepts what is offered. A light tea would probably be better for her in the evening.

Reply from Samantha Debenham, Personal Assistant at Rossetti House

Thanks for your kind comments about the care provided at Rossetti House, we have passed your comments with regards to a smaller evening meal on to the catering team and will ensure that she has this going forward.

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Review from Alison M (Daughter of Resident) published on 21 June 2022 Submitted via Website
Overall Experience

We are delighted that we found Rossetti House for our mother and we know that during the pandemic and various lockdowns she has been safe and well looked after. Now that the home is fully open we can see how friendly and welcoming all the staff are to residents and visitors alike. They know the residents well and treat them with kindness, respect and dignity. Nothing is too much trouble and the staff makes sure that both the mental and physical well-being of our mother is cared for. We would have no hesitation in recommending Rossetti House.

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Review from Gretta P (Niece of Resident) published on 20 June 2022 Submitted via Postal Card
Overall Experience

When my aunt moved in she was happy and content on the second day. She likes the staff and the food.

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Review from Nina W (Friend of Resident) published on 2 September 2021 Submitted via Website
Overall Experience

I went to visit my friend who has recently moved into Gracewell Frome at 4.00pm Saturday 21st and she was still in her nightwear. She suffers from very swollen ankles and her feet were never elevated until I asked her relative, after two weeks, to question this. Whenever I visited her, other than the day mentioned, she was in the dining room where she seems to spend the majority of her time. She has dementia but is still able to have a conversation but never seems to have anyone to converse with other than the occasional visitor. And she is given food that she has difficulty eating as she has lost all her teeth, which is probably why she spends most of her day in the dining room.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to review Gracewell of Frome. Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on...  

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Review from Pam W (Respite Resident) published on 9 August 2021 Submitted via Website
Overall Experience
I recently spent a week at Gracewell of Frome having respite care. From the minute I walked into the building I was made to feel most welcome. The staff were friendly, cooperative, caring and communicative. A good start to what has become a very memorable week.
My room was spacious, bright and airy with an en-suite and television and a door to my own piece of garden.
The food was first class with a varied menu each day. Visitors were welcomed.
Just a very short stroll from riverside walks Gracewell could not be situated in a better place. Quiet, peaceful surroundings close to the town centre. I enjoyed daily walks knowing I had somewhere safe to go back to.
At all times I was treated with dignity and respect. All the staff were eager to assist me in any way they could.

The week went too quickly and I didn’t have to think twice about booking another respite holiday. I can’t wait to reunite with the staff and enjoy another break.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to review Gracewell of Frome. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and are looking forward to welcoming you back in the future.

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Review from Jean D (Sister of Resident) published on 9 August 2021 Submitted via Website
Overall Experience

My sister's memory was beginning to fail her and she was having trouble with day-to-day housework and cooking. When her husband died she was completely lost. As I was her only relative close enough to help I tried my best to keep her safe and fed properly. My husband and I had booked a holiday and when it came close to that we had to re-think. Her choice was to go and live with other people and after a very long search, we found Gracewell in Frome, only a few miles from us. We took her to see it and she didn't want to come away. Within a couple of weeks, she was happily living there, being only the third resident, and she hasn't looked back.

Reply from Jemma Griffiths, General Manager at Rossetti House

We are thrilled with your positive experience and are so glad your sister has settled in so well to Gracewell of Frome. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from Mary M (Daughter of Resident) published on 6 August 2021 Submitted via Website
Overall Experience
The kindness and attentiveness of all of the staff are excellent. I feel my father is in very safe hands.
The staff are really respectful of the residents, and that is important. I notice they knock before they enter father’s room.

The facilities are well laid out, and the rooms are really clean. The dining room is very well aired and set out.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for your kind words. We believe we have a fantastic team here at Gracewell of Frome, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Gracewell, we believe this creates a relaxed and friendly environment for our residents to call home. The team will appreciate your kind words; thank you.

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Review from P W (Respite Resident) published on 6 August 2021 Submitted via Postal Card
Overall Experience

I have just completed one week's respite in Gracewell of Frome, and my experience far outweighed my expectations. From the minute I arrived, I was made welcome. My room was comfortable and very clean, and I was touched by the welcome gift pack. Every member of staff was conscientious, caring, considerate in every aspect of their individual roles. I wouldn't hesitate to return to you.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to review Gracewell of Frome. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have you stay with us and looking forward to welcoming you back in the future if your requirements change. The team will appreciate your kind words.

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Review from Hilary G (Daughter of Resident) published on 18 January 2021 Submitted via Postal Card
Overall Experience

We were grateful we found Gracewell after a negative experience in another home regarding two weeks respite. Mum spent the last three months of her life here at Gracewell of Frome. She received excellent care and kindness by all included in her nursing. Nothing was too much trouble. Our family were also treated with respect and thoughtfulness, making a very difficult time a little easier. Thank you to all at Gracewell of Frome.

Reply from Jemma Griffiths, General Manager at Rossetti House

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Frome – particularly at such a difficult time. The team here are so grateful that your mum had such a positive experience of the home and this extended to family members and friends.

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Review from A S (Resident / Service User) published on 23 November 2020 Submitted via Postal Card
Overall Experience

Well received. Well looked after and fed. The chairs not so comfortable. Lack of a stool in the shower. All the staff were happy and wanted to give service.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families...  

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Review from Nicholas G (Son of Resident) published on 6 November 2020 Submitted via Website
Overall Experience
My father is healthy and happy at Gracewell of Frome and this is our prime priority.
Staff and operations:-
- My brother and I have found the staff helpful, sensitive, interested and professional, both in our needs and my father's requirements. In addition, communication has been very good, especially with regard to Covid 19.
Facilities:-
- the home is well-equipped, clean and bright, with interesting views, which is good for my father.
General:-

- Gracewell of Frome has a good positive atmosphere.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Gracewell of Frome, we pride ourselves on understanding our residents' needs to respect their independence and give a real sense of being at home.

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Review from Jane B (Daughter of Resident) published on 29 October 2020 Submitted via Website
Overall Experience
When my mother became a resident at Gracewell over three years ago I was happy with the care she received. This is no longer the case because the level of care/carers has reduced, typically 1.5 carers to a wing - usually made up of 10 residents, but sometimes as little as 1 carer per wing/10 residents. Most residents have some degree of dementia, some have a significant level of dementia. In my view, this is unsafe and places residents at risk. Specifically, the lack of adequate supervision has led to my mother falling. This is not a criticism of individual carers, all of whom I hold in high regard and who do their best in difficult circumstances.
Other observations are that there is a high turnover of staff and reliance on agency staff who often have little or no knowledge of the needs of the residents.

Additionally, the high fee level paid by residents at Gracewell of Frome cannot be justified when residents' needs are not being met sufficiently well to maintain their safety and wellbeing.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to review Gracewell of Frome. Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on...  

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Review from Sarah K (Daughter of Resident) published on 16 October 2020 Submitted via Website
Overall Experience

We have been so fortunate to have a wonderful home on our doorstep. The staff is superb; caring, compassionate and professional. My mother has been allowed to maintain her dignity with this level of care. The home’s reaction to COVID has been impeccable - a real testament to their diligence and management.

Reply from Jemma Griffiths, General Manager at Rossetti House

The team here at Gracewell of Frome would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference.

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Review from Mike S (Son of Resident) published on 16 October 2020 Submitted via Website
Overall Experience

My parents both live at Gracewell of Frome: mum has been there for several years, and my father moved in earlier this year. The pastoral care is first class: through happier "normal" days and more challenging health crises during the pandemic the care has been wonderful. Staff are friendly and genuinely care both for my sister and me as well as for our parents. This has been across the board: carers, cleaners, nurses and managers, all have made this "home".

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for leaving us such a wonderful review, our team members will be thrilled to hear your positive feedback. Here at Gracewell of Frome, we pride ourselves on understanding our residents' needs to respect their independence and give a real sense of being at home.

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Review from Sheila H (Daughter of Resident) published on 16 October 2020 Submitted via Website
Overall Experience
After a long and difficult search, we found Gracewell of Frome. From the moment of our first meeting and discussions with the home, we had a good feeling! Staff were friendly, warm and considerate. The furniture, layout and ambience of the home were so far from the 'institutional' and dull that we had been seeing. Before COVID, the list of activities was comprehensive, and even since lockdown restrictions the home has maintained and adapted to provide an engaging and stimulating environment for the residents.

Since COVID, Gracewell has to be commended for their diligence and meticulous planning to ensure the safety and well being of Mum. They have kept the resident's family closely informed and are always available to answer questions. Regular FaceTime calls with Mum, although not quite the same as seeing her in the flesh, has been a brilliant way of maintaining contact with Mum. Many thanks, Gracewell, hard though it was to put Mum in a home, it was the right decision to choose Gracewell.

Reply from Jemma Griffiths, General Manager at Rossetti House

Gracewell of Frome appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased your mother has settled in well.

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Review from S M (Daughter of Resident) published on 5 October 2020 Submitted via Postal Card
Overall Experience

All staff was extremely caring and Mum certainly feels she was well cared for. Mum went in during lockdown and we felt it was to be her permanent home as she was unable to cope at home. However, much to our delight was returned to health and now home. Although we know it was a difficult time for all, the staffing levels were short with agency staff often. Unfortunately, the quality of food had deteriorated since her last respite stay three years ago.

Reply from Jemma Griffiths, General Manager at Rossetti House

At Gracewell we pride ourselves on offering a wide variety of dining options for our residents. Whilst we have a structured menu system across our portfolio, the dining team here at Gracewell of Frome are open to requests that our residents would love to see. We are always open to feedback and will take your comments on board.

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Review from B B (Daughter of Resident) published on 16 June 2020 Submitted via Postal Card
Overall Experience

My father has been a resident at Gracewell of Frome since 2018. We have found the care he receives, the dedication of staff and quality of surroundings to be excellent. My father considers Gracewell his home and is very settled, despite the current Covid-19 crisis.

Reply from Jemma Griffiths, General Manager at Rossetti House

We are thrilled with your positive experience and are so glad your father has settled in so well to Gracewell of Frome. We take great pride in delivering high quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from A F (Son of Resident) published on 4 June 2020 Submitted via Postal Card
Overall Experience

Gracewell of Frome is an excellent home. They have taken great care of my father both before the outbreak of Covid-19 and during the crisis. They are always willing to help in any way they can. The home has excellent public facilities and lovely private rooms.

Reply from Jemma Griffiths, General Manager at Rossetti House

Here at Gracewell of Frome, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from E C (Daughter of Resident) published on 4 June 2020 Submitted via Postal Card
Overall Experience

Personal care for both my parents has been exemplary and I am so very grateful. Even contact by phone from the sister in charge to me has been both reassuring and keeping me in the loop. My only criticism is from both my parents that the meals are sometimes tasteless and unattractive - so dependant on the chef in charge. Meals are so important to the elderly and an important part of their routine.

Reply from Jemma Griffiths, General Manager at Rossetti House

Thank you for taking the time to share your experience of Gracewell of Frome. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families...  

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Review from R T (Son of Resident) published on 4 June 2020 Submitted via Postal Card
Overall Experience

Clean and well kept. Good facilities, staff kind and knowledgable. Good response to changing medical situation. Good food.

Reply from Jemma Griffiths, General Manager at Rossetti House

Our dining team will be thrilled with your lovely comments. Here at Gracewell of Frome, we cater to each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the home.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 November 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (43) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Rossetti House.

Awards / Recognitions (120)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Rossetti House.

Meet the Team (1)

Phil Vale
Phil ValeJob Title:General Manager

I’ve worked for some years in the care sector, including in care quality support roles. Prior to being General Manager here at Rossetti House, I was Head of Care at the home.

While there’s much to keep me busy in my job, by far my favourite part of the role is spending time with residents, particularly if we’re doing fun activities together. Enabling older people to enjoy life to the full is ultimately what each person who works here is passionate about – including me.

I look forward to welcoming you to our wonderful Frome home very soon and introducing you to our passionate, caring and skilled team.

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