Rossetti House

Welshmill Lane, Frome BA11 2AA
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9.9 142 Reviews
  • Rossetti House, Frome
Rossetti House is a luxury care home providing residential, nursing and dementia care on a respite or permanent basis. The skilled team works with residents to create a personalised programme of care, understanding that each individual is unique and deserves a fulfilling lifestyle.

The modern home has a stunning collection of en-suite bedrooms, as well as stylish lounges, a welcoming café and a hair and beauty salon. Outside there are beautiful gardens for residents to enjoy - there's even a gardening club that green-fingered residents can join!

The lifestyle team provides a varied programme of activities suited to the preferences of the residents, including outings to local areas of interest and entertainment in the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1559
  • Self-Funded Residential Dementia Care: from £1759

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. One bed suite rooms normally require an additional charge. Nursing fees include the Funded
Nursing Contribution (FNC) if you are eligible.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Rossetti House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Phil Vale (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Rossetti House Reviews (142)

9.9

Rossetti House has a Review Score of 9.9 (9.948) out of 10, based on 23 reviews in the last 2 years.
Over all time Rossetti House has 142 reviews.

Overall Experience
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Reviewer Connection to Rossetti House
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Total of 142, showing 1-20
Review from Patricia B (Wife of Resident) published on 14 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has spent two weeks in Respite at Rossetti House. The care he received was excellent with the staff very kind and very well connected with him and all the patients as they were always talking to them and concerned that they were alright . His room was very nice with a good en-suite wet room
and the small dining room just off the lounge was extremely good. I stayed while he ate sometimes and the food was very nice .
My initial visit to sort out the Respite was very informative, and all the staff from entering to leaving were very pleasant and helpful and my husband will be going back in the future.
Reply from Helen Cross, Reviews Team at Rossetti House

Thank you very much for your lovely review. We all loved having your husband with us and you are welcome to come back to see us at any time. At Rossetti House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Claire H (Stepdaughter of Resident) published on 13 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rossetti House is fantastic and I can't recommend your care teams and facilities enough. Everyone made us feel very welcome and the care was superb. I came in most days and was so pleased to see how well my step dad was being looked after and how happy he was being at Rossetti. Your teams have so much
patience and do a fantastic, amazing job treating all your Residents and visitors with such kindness. Thank you everyone at Rossetti.
Reply from Helen Cross, Reviews Team at Rossetti House

Thank you very much for your lovely words. It means so much to know we are supporting people staying with us, but also that their families feel welcome and supported too.
At Rossetti House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Simon H (Respite Resident) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepfather, who has Parkinson's, early-stage dementia and mobility issues, received outstanding two-week respite care. Staff showed professionalism and genuine warmth, engaging residents with meaningful conversation throughout the day-never just walking past-and demonstrating exceptional patience
with complex needs. It was clear they had read his pre-admission life story, as staff knew his interests personally. The beautiful garden was regularly used, with staff accompanying residents, and rooms were spacious and comfortable. Smaller dining and lounge areas avoided an institutional feel, and the food looked excellent. As a visitor, I always felt welcome. The staff's active, person-centred approach preserved residents' dignity and quality of life. A perfect balance of professionalism and personal care-we couldn't have asked for better. Highly recommended, and we'll certainly use the service again.
Reply from Helen Cross, Reviews Team at Rossetti House

Thank you very much for taking the time to leave us feedback and your really lovely review.
At Rossetti House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Shelley B (Daughter of Resident) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After doing lots of research and many visits to other care homes in the local area, my mother became a resident of Rossetti House in Sept 2024. I can honestly say that I have never had any doubts about selecting this care home. In my opinion there is nothing to dislike. The staff are exceptional and
are so kind and caring - always with a smile and a laugh. The facilities are superb and my mother loves going down to the in - house library to select her books. The food is excellent and my mother is so happy there. I have no doubt in recommending Rossetti House and I cannot thank the staff enough for making my Mum so happy and settled.
Reply from Helen Cross, Reviews Team at Rossetti House

Thank you so much for taking the time to leave us feedback about your experience. It's lovely to see how well your mum has settled and wonderful to hear she enjoys life with us.


At Rossetti House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Kindest regards

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Review from Beverly T (Daughter of Resident) published on 29 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum arrived on 20th May 2025 I can't express my gratitude to everyone who has helped my mum, she is so happy and tells me every time I visit she loves the food and keeps saying it is like a 5* hotel. I feel confident that she is safe and so happy. I have my mum "back" the staff are so friendly and
helpful and everyone knows her name, she wishes she could remember all their names. Thank goodness for them wearing name badges.
Reply from Helen Cross, Reviews Team at Rossetti House

Thank you so much for taking the time to leave us feedback about your experience at Rossetti House. It is so wonderful to see how your mum has settled in and is enjoying life here.


At Rossetti House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page;

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Review from Slyvia W (Daughter of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother found it difficult when she first arrived but is now much much better. Thank you. Peace of mind for us.
Reply from Helen Cross, Reviews Team at Rossetti House

Thank you very much for taking the time to leave us feedback about your experience. It has been our pleasure to watch how well your mum has settled in to life at Rossetti House.At Rossetti House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Michelle M (Niece of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has been living at Rosetti House since December 2024, and continues to thrive in his new home. He is safe and happy here and for us, as a family, this peace of mind is priceless. It was a big step leaving his previous home of over 30 years and we had reservations as to how he'd adapt. We needn't
have worried. He settled in very quickly with the support of the excellent care team, and has made some valuable & meaningful connections with other residents and carers. The social interactions and warm, positive environment have led to a marked improvement in his overall wellbeing. There is plenty going on to stimulate him and we are always made to feel welcome on our visits. My uncle recently celebrated a milestone birthday and the entire team went above and beyond to make the day incredibly special for him. He considers Rosetti his home. He's got his sparkle back! Thank you for enabling our uncle to smile, laugh and 'live' again.
Reply from Helen Cross, Reviews Team at Rossetti House

Hi, thank you very much for taking the time to leave us feedback about your experience. It has been our pleasure to welcome your uncle to Rossetti House, and has been lovely for us to see how he has embraced his life here.At Rossetti House we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Kindest regards, HM

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Review from R B (Son of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Rossetti House recently and we have been very pleased both with the pre and post move process and how she is settling in. The management individuals who help us through the move itself were excellent, and the staff now looking after mum are really supporting her well. It is great
to have her so well looked after and taking part in the life of the home more than we expected and hoped.
Reply from Helen Cross, Reviews Team at Rossetti House

Thank you very much for taking the time to leave us feedback about your experience. It is lovely to see how well your mother has settled into life at Rossetti house, I love our chats!At Rossetti House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Jane H (Daughter of Resident) published on 12 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been living at Rosetti House for 4 months. The building is obviously lovely, and she has a really nice room with French doors onto her own patio, but the thing that makes Rosetti special is the staff. They are so friendly and caring, you feel welcome as soon as you step through the
door. They keep an eye on Mum's health, both physical and mental, gently encouraging her to join in activities. There is a family style dining area just for her wing, where a little group, who she now describes as her friends, enjoy what I can only describe as restaurant quality food. When I visit, we sit in the central cafe area and enjoy delicious coffee and cakes. The icing on the cake came after taking her out one day, and when we came back, she said "It really feels like coming back home now". To me, that said it all. I can honestly say Rosetti House has not only transformed my Mum's life, but also my own.
Reply from Helen Cross, Reviews Team at Rossetti House

Thank you very much for taking the time to leave us feedback about your experience of Rossetti House. Its our pleasure to have your lovely mum living here with us and we thank you for choosing us for her care. We are all very proud of the home and set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.Kindest regards, Rossetti House Care Home.

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Review from A D (Son of Resident) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rossetti House has done an excellent job looking after my Mother since she moved in early in January.
The staff are wonderful. Visiting is easy. The organisation is very understanding and does their best to accommodate reasonable requests.
Above all, my Mother was made to feel part of a community,
and quickly settled in.
Recommended without hesitation.
Reply from Helen Cross, Reviews Team at Rossetti House

thank you very much for taking the time to leave us feedback about your experience at Rossetti House.We are so glad your mum has settled in so well and that you chose us for her care.

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Review from Lesley P (Daughter of Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed for six weeks respite. Nothing was too much trouble. Welcoming and caring both to Mum and the family. Brilliant rooms, facilities and gardens to enjoy. Excellent variety of meals and special alterations made as Mum is gluten-free. Definitely a 100% recommendation from me.
Reply from Helen Cross, Reviews Team at Rossetti House

Thank you very much for taking the time to leave us feedback about your experience and I hope your mum is doing well at home: kindest regards, Home Admissions Advisor, Rossetti House.

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Review from Dennis B (Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was a welfare officer for Rotary and visited many times, to see and to report on problems or otherwise. I was fortunate to get a room but only because a very good friend had died. I sleep badly, my day starts with tea and biscuits before 6:30 am, always a smile, lots of kind words and genuine concern
from everyone here, 24 hours each day. Everyone cares and everyone listens, making my terminal cancer as bearable as possible. I would list everyone nurses, carers and management under the same heading. Dedicated and professional, superb!
Reply from Helen Cross, Reviews Team at Rossetti House

Those are such lovely words from a truly lovely man. Thank you.

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Review from Helen M (Daughter of Resident) published on 19 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely nothing to complain about.
Fabulous surroundings and facilities.
The staff are all very caring and supportive of Mum.
All in all, a good experience.
Reply from Helen Cross, Reviews Team at Rossetti House

Thank you so much for your review. At Rossetti House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Kindest regards, Home Admissions Advisor, Rossetti House.

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Review from Marilyn H (Daughter-in-law of Resident) published on 27 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law recently stayed a few weeks convalescing at Rossetti House. Her stay was made welcoming, kind and attentive.
All the staff and carers were amazing. I cannot praise them enough. Nothing was too much trouble.
The home and garden is well kept. All clean and tidy.
A variety of meals
everyday.
Definitely a recommendation to anyone who may be considering home/respite for a loved one.
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Review from B D (Son of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family have been very impressed with the care, organisation, facilities and safety at Rossetti House. The management and staff are all super friendly and professional and very responsive to questions and requests. The catering and activities are excellent and my mother receives all the medical attention
she needs. It is clean, smart and welcoming and my mother is very happy there.
Reply from Phil Vale, Reviews Team at Rossetti House

Thank you very much for taking the time to leave us feedback about your experience at Rossetti House. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Kathryn D (Daughter of Resident) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Rossetti House is providing everything I could wish for my parents in this difficult stage of their lives. It's a warm, welcoming place in a beautiful setting, a short stroll along the river path from the market area. Everyone I've met here has been friendly and supportive, helping our family through
a period of huge change. The management staff are attentive, positive and responsive, and the care, nursing, catering, housekeeping, reception and activities staff are just fabulous every day. The care planning is respectful and rigorous and the activities offered are creative and stimulating. As a family member/visitor, I feel truly welcome here and able to share a very pleasant time with my parents in the cafe/library and garden.
Reply from Helen Cross, Reviews Team at Rossetti House

Thank you very much for taking the time to leave us feedback about your experience. We are so glad your mum and dad have settled into Rossetti House so well, and it's our absolute pleasure to have them here. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Kindest regards.

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Review from S W (Daughter of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents went to Rossetti House in April. They both were made very welcome, and the transition went very smoothly. My mother said to me last week 'we are so lucky to be here, the food is great and the carers are fantastic, they bend over backwards to make us feel at home'. As a relative, it is
very difficult to put your loved ones in a care home but the staff were very supportive and keen to learn about what my parents were like and what they liked to do. My father has dementia but still played the piano at home, the staff bought a keyboard so that he and other residents could continue to play. Most importantly my mother and father can be together.
Reply from Reviews Team, Reviews Team at Rossetti House

Thank you very much for taking the time to leave us feedback about your experience. It is lovely to see how well your mum and dad have settled in and become part of our Rossetti family. At Rossetti House, we set a high standard for ourselves, so we are very pleased to hear that your experience with us is a positive one.

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Review from J C (Daughter of Resident) published on 19 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came into Rosetti House following a fall at his home. He had repeatedly stated that he would never go into a care home and was clearly very fearful. From the moment he arrived at Rosetti House, he was made to feel welcome, cared for, safe and relaxed, and he surprised us all with how quickly
he settled in and how happy he was. Thank you!
Reply from Reviews Team, Reviews Team at Rossetti House

Thank you very much for taking the time to leave us feedback about your experience. It's so lovely to see how your dad has settled in so well. At Rossetti House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Valerie P (Wife of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff had obviously spent much time and effort in decorating the premises creating a cheerful welcome for Christmastide. Activities and entertainment were delightful, including carols from the local choir, and entertainment from the young children and their very talented leader. They must have thought
we were a strange lot and I wonder if they realised what joy and pleasure they gave their audience. When we were their age did we ever contemplate that one day we would become old and frail? I doubt it.
It was so nice to be able to share Christmas Dinner with my husband, the food and wine were delicious and plentiful. Many thanks for that.
It can be difficult trying to be cheerful when your loved one is unwell and may not necessarily understand all that is going on, but I managed to keep my tears and memories in check until I went home.
Thank you all at Rossetti House for the loving care you give to both of us. You all demonstrated what the real meaning of Christmas is. God bless you all.
Reply from Helen Cross, Reviews Team at Rossetti House

Thank you so much for your kind words. We all endeavour to make Christmas a time for all of the Rossetti family and we are so glad that you were able to come and spend your time with us.

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Review from Karen H (Daughter of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for the past 13 months and there has never been a day that we have had any regrets about our choosing Rossetti House to care for her. From day one the care she receives has been excellent, of a high standard, is very individualised and person centred, delivered by skilled,
knowledgeable, care/nursing staff, who are all lovely. This personalised care also extends to us, her family, who all the staff throughout the care home have taken the time to get to know, so that as a family we feel supported to continue to be involved in caring for her and are listened to by everyone. Any concerns we may have had or requests that have been made have been dealt with or addressed very promptly and nothing seems to be too much trouble. From the second we step into Rossetti we are made to feel welcome and wanted and that this is Mum’s home, therefore our home!
As a person with an wide experience of other care homes, I do feel Rossetti House is definitely one of the best.
Reply from Helen Cross, Reviews Team at Rossetti House

Hi, thank you very much for taking the time to leave us feedback about your experience. It has been a pleasure to get to know your mum welcome all of you as part of the Rossetti family.
We are so pleased that you feel happy about the level of care we give, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Current Review Score: 9.9 (9.948)

Overview of Review Score

The Review Score of 9.9 (9.948) out of 10 for Rossetti House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.948 for Rossetti House is calculated as follows: ( (259 Excellents x 5) + (10 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 271 Ratings = 4.948
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Rossetti House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (101)

Meet the Team (1)

Phil

Phil Vale

Job Title: General Manager

I’ve worked for some years in the care sector, including in care quality support roles. Prior to being General Manager here at Rossetti House, I was Head of Care at the home.


While there’s much to keep me busy in my job, by far my favourite part of the role is spending time with residents, particularly if we’re doing fun activities together. Enabling older people to enjoy life to the full is ultimately what each person who works here is passionate about – including me.


I look forward to welcoming you to our wonderful Frome home very soon and introducing you to our passionate, caring and skilled team.

Frequently Asked Questions about Rossetti House

What types of Care is Rossetti House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Rossetti House have?

There are 70 Single Rooms.

What are the Facilities & Services at Rossetti House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rossetti House to the centre of Frome?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rossetti House to verify any information. View our terms and conditions. Rossetti House has an Enhanced Service - more info.