Gracewell of Frome is a luxury care home providing residential, nursing and dementia care. It works with its residents to create a personalised programme of care, understanding that each individual is unique and deserves the chance to pursue a fulfilling lifestyle despite whatever health needs they might have.
All residents enjoy a choice of entertainments and activities, alongside a nutritious menu of food that takes on board any specific dietary requirements.
The care team strive for a kind and compassionate service, and as professionals they keep up to date with current regulation requirements and care sector innovations.
Gracewell of Frome is part of Gracewell Healthcare, winner of the Health Investors Award for residential care provider of the year 2014.
Group: Gracewell Healthcare Ltd
Person in charge: Emma Murphy (Manager)
Local Authority / Social Services: Somerset County Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults
Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Multiple Sclerosis • Parkinson's Disease • Stroke
Admission Information: Ages 50+.
Single Rooms: 70
Rooms with ensuite WC: 70
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Gracewell of Frome: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for Gracewell of Frome is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 55 Reviews over all time. This Average Rating is also the rating value for Gracewell of Frome in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 28 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.717 for Gracewell of Frome is calculated as follows: ( (480 Excellents x 5) + (158 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 651 Ratings = 4.717
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Gracewell of Frome is based on 28 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 28 Reviews ÷ 14 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Gracewell of Frome has a Review Score of 9.7 (9.717) from 55 Reviews
Review submitted from a Postal Card by Robin T (Son of Resident) on Thursday 10 May 2018. Relates to April 2018.
Carers and medical staff are kind, friendly and competent. Nurses experienced and competent. Record keeping appears to be good. Food is good quality. Premises are clean and pleasant. Equipment appears to be serviceable. Activities are provided.
How likely would you be to recommend Gracewell of Frome? Likely
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Marketing, Marketing at Gracewell of Frome responded to this review on 10 May 2018:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team
Review submitted from a Postal Card by Helen R (Friend of Resident) on Thursday 10 May 2018. Relates to April 2018.
When visiting our friend, I have always found the care home clean, welcoming, pleasant, friendly and helpful staff and with nice touches e.g. coffee area. My friend has mentioned how attentive the staff are to him ad they have popped into his room to check him, always knocking first. I have nothing but praise.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Marketing, Marketing at Gracewell of Frome responded to this review on 10 May 2018:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team
Review submitted from a Postal Card by David S (Son of Resident) on Thursday 3 May 2018. Relates to April 2018.
My mother has been at Gracewell Frome for over 2 1/12 years. She has been extremely well cared for both in residential and nursing units. The staff without exception have been friendly, caring and professional. Any issues that have arisen have been dealt with speedily and efficiently. The atmosphere in the home is wonderful as are the facilities. Highly recommended.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Marketing, Marketing at Gracewell of Frome responded to this review on 10 May 2018:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team
Review submitted from a Postal Card by Ian F (Son of Resident) on Tuesday 20 March 2018. Relates to January 2018.
I selected Gracewell for my parents due to the professional, caring and understanding attitude displayed by all staff, and by the impressive standards of the facilities and internal fittings. I was kept informed of matters concerning my parents at all times and was actively encouraged to visit and take part and share in activities. I was always made to feel welcome during visits. Sadly my parents both passed away during the first month of residency but again, the staff were sympathetic, caring and professional in dealing with this situation.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Marketing, Marketing at Gracewell of Frome responded to this review on 22 Mar 2018:
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Frome – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team
Review submitted from a Postal Card by A W (Resident) on Thursday 8 March 2018. Relates to February 2018.
From my very first visit to my new home, I was most impressed with the everything. It looked more like a grand 5-star hotel than a care home. All members of the staff have been very kind and have greatly helped me to settle down.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Marketing, Marketing at Gracewell of Frome responded to this review on 12 Mar 2018:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.
Review submitted from a Postal Card by M J S (Husband of Resident) on Thursday 1 March 2018. Relates to February 2018.
As the husband of the resident who has had an acute stroke. I chose this nursing care home for the following reasons. Firstly because the Care Quality Commission report gave all five categories inspected a grade of Good. Secondly, because two acquaintances with connections to the home recommended it and thirdly because the home had a pleasant atmosphere and more particularly the staff I met were very capable and above all caring.
How likely would you be to recommend Gracewell of Frome? Likely
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Marketing, Marketing at Gracewell of Frome responded to this review on 06 Mar 2018:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.
Review submitted from a Postal Card by S P (Daughter of Resident) on Thursday 18 January 2018. Relates to January 2018.
My mother had to move from the care home she was in. This process can be stressful to the resident and relative who has to organise this. It is especially difficult trying to organise this over Christmas. Management and staff excelled themselves to enable this to happen and there is clear evidence of caring teamwork. My mother has settled in quickly and looks very well, happy and cared for. She particularly enjoys interacting with staff and residents and joining in activities. The care staff go the extra mile; my mother looks well groomed. Thanks, Gracewell.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Marketing, Digital Marketing Executive at Gracewell of Frome responded to this review on 29 Jan 2018:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.
Review submitted from a Postal Card by Kenneth L (Husband of Resident) on Tuesday 16 January 2018. Relates to December 2017.
I compared many homes when my wife had a stroke 4 1/2 years ago. This one was far and away superior to any other I could find in this area. The building was newly built, beautifully furnished and designed with many unexpected and desirable features, including a cinema, a hair styling shop and a ground floor coffee shop for visitors and residents. There is a very nice well-kept garden and activities for residents every day. All the staff are well trained and friendly. The carers (who are the backbone of the enterprise) are, without exception, very caring and treat my wife with the greatest of respect and preserve her dignity at all times.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Marketing, Digital Marketing Executive at Gracewell of Frome responded to this review on 29 Jan 2018:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.
Review submitted from a Postal Card by Nancy B (Daughter of Resident) on Tuesday 16 January 2018. Relates to December 2017.
Very happy with Dad's care. He is always clean and looks cared for. Staff are always very helpful and families are always welcomed. We like the cafe - downstairs has a space to go and enjoy coffee with Dad if the weather isn't great. I can't actually think of anything negative to say! Very happy with our choice!
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Marketing, Digital Marketing Executive at Gracewell of Frome responded to this review on 29 Jan 2018:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.
Review submitted from a Postal Card by M K (Daughter of Resident) on Friday 29 December 2017. Relates to December 2017.
The best thing about Gracewell is the staff.
They are all delightful and treat my mother with great respect and great humour.
And we know she is safe and happy.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Review submitted from a Postal Card by R S (Daughter of Resident) on Wednesday 20 December 2017. Relates to December 2017.
From day one my mother was warmly welcomed by friendly staff. The care received has been excellent at all times. My mother has settled in well enjoying life with all her needs met with dignity. Gracewell Of Frome is extremely well run, eager to help with queries with a very happy atmosphere.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Marketing, Digital Marketing Executive at Gracewell of Frome responded to this review on 22 Dec 2017:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team
Review submitted from a Postal Card by Steven S (Volunteer) on Monday 18 December 2017. Relates to December 2017.
I visit my befriending client three times a week in Gracewell and have done for around 3 1/2 years. The staff are friendly, efficient and very caring towards him. I marvel at their patience, with the responsibility they have. I would certainly trust them with any relative of mine.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Marketing, Digital Marketing Executive at Gracewell of Frome responded to this review on 22 Dec 2017:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team
Review submitted from a Postal Card by Christopher W (Friend of Resident) on Monday 18 December 2017. Relates to December 2017.
Lovely welcoming entrance. I love the staff and rooms. I'm a bit disappointed that you got no discount when residents spend weeks in hospital. I know they still have the room but they are getting no care or food etc. Even 10% discount would be good.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Marketing, Digital Marketing Executive at Gracewell of Frome responded to this review on 22 Dec 2017:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team
Review submitted from a Postal Card by S M (Daughter of Resident) on Thursday 26 October 2017. Relates to October 2017.
Mum needed respite care after becoming very run down at home resulting in hospitalisation. She is 89 and found drinking and eating difficult following infections. Gracewell took over the organisation of transfer from hospital since we were due to fly abroad for a two week holiday.
They took the greatest of care of her, a lovely room, amazing staff and great food. They encouraged her to eat and drink and got her back on her feet. We were able to go away and relax knowing that she couldn't be in better hands.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Review submitted from a Postal Card by Mirella A (Friend of Resident) on Monday 23 October 2017. Relates to October 2017.
I have been coming to Gracewell for 3 years every Tues to see a lady I've known for 13 years. I cannot fault the care, the staff, the rooms, there is always a friendly welcome. Right from reception to the housekeeping staff, I've got to know a few and always make sure I have a little chat whilst they are in seeing my lady. There is a coffee machine where I get a latte and use of a daily paper which I read to my lady.
The rooms are excellent, food excellent, laundry service excellent, drinks like tea, coffee, cold drinks served regularly. Yes, I would highly recommend Gracewell.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Review submitted from a Postal Card by J D (Sister of Resident) on Monday 25 September 2017. Relates to September 2017.
My sister has been in residence at Gracewell Frome for 4 years and 4 months now. We have always found all the staff very caring, helpful and welcoming - basically amazing. The whole place is beautifully kept, as clean as day one. There are always lots of photos and artefacts relating to the age of the residents, and there is lots going on, visits out and entertainment in-house for those who want it. There is a cinema, activity room for painting and crafts and a beautifully kept garden. Couldn't be better in our area.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Sunrise Team, Digital Marketing Executive at Gracewell of Frome responded to this review on 04 Oct 2017:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team
Review submitted from a Postal Card by Jonathan W (Son of Resident) on Tuesday 12 September 2017. Relates to September 2017.
From the minute that my mother and I first met the Home Admission Advisor, we knew that this was going to be the home for my mother.
The way that she showed respect and warmth towards my mother endeared us to the home.
The carers and nurses have built a lasting relationship with my mother which puts my mind completely at rest.
This fantastic nursing home is more like one big family.
My mother and I could not be happier with our choice.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Lewis Sluman, Digital Marketing Executive at Gracewell of Frome responded to this review on 19 Sep 2017:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team
Review submitted from a Postal Card by R B (Daughter of Resident) on Tuesday 22 August 2017. Relates to August 2017.
I have found Gracewell of Frome to be a welcoming homely environment where the staff makes every effort to meet the individual needs of my father. Where there have been issues these have been listened to and plans made to deal with them. As a person with complex needs, the staff are aware of these and support my father whilst encouraging independence whenever possible. I feel comforted by the knowledge that he is receiving excellent care and is treated with respect and dignity. I have recommended Gracewell of Frome to others.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Review submitted from a Postal Card by H C (Respite Resident) on Thursday 17 August 2017. Relates to July 2017.
I stayed at Gracewell of Frome for a period of four weeks. All the staff were very helpful and ready to deal with any problems. They showed care and respect and made it a relaxing yet active time.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Lewis Sluman, Digital Marketing Executive at Gracewell of Frome responded to this review on 21 Aug 2017:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.
Review submitted from a Postal Card by L H (Daughter of Resident) on Tuesday 15 August 2017. Relates to August 2017.
The care in Gracewell is excellent, reception staff are lovely. It seems to me that all staff are friendly which rubs off on everyone.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Lewis Sluman, Digital Marketing Executive at Gracewell of Frome responded to this review on 21 Aug 2017:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.
Review submitted from a Postal Card by Juliette W (Friend of Resident) on Tuesday 15 August 2017. Relates to August 2017.
Very friendly staff, can't do enough to help. Very clean and tidy. Food excellent. Plenty of activities for everyone.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Lewis Sluman, Digital Marketing Executive at Gracewell of Frome responded to this review on 21 Aug 2017:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.
Review submitted from a Postal Card by Ian B (Son-in-law of Resident) on Thursday 10 August 2017. Relates to July 2017.
My father in law has dementia and has just moved into Gracewell (Frome). My wife and I have been very impressed with their professional, friendly and approachable manner.
The standard of care and understanding of his needs is very impressive. They are also very supportive as both my wife and her dad adjust to his new situation.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Lewis Sluman, Digital Marketing Executive at Gracewell of Frome responded to this review on 11 Aug 2017:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team
Review submitted from a Postal Card by Georgina B (Daughter of Resident) on Wednesday 9 August 2017. Relates to July 2017.
I was impressed with the environment and staff during an initial visit to a friend who is an established resident. On this basis, we have just placed my father who is 91 with dementia, in their care.
Throughout the stressful process, their guidance, support and understanding has been excellent. The staff are reassuring and professional in all they do. They instil confidence and I have been so grateful for their care of my father and can't thank them enough.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Lewis Sluman, Digital Marketing Executive at Gracewell of Frome responded to this review on 10 Aug 2017:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team
Review submitted from a Postal Card by A P (Son-in-law of Resident) on Thursday 3 August 2017. Relates to July 2017.
A well run establishment with professional and caring staff. Nice rooms and many activities.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Lewis Sluman, Digital Marketing Executive at Gracewell of Frome responded to this review on 04 Aug 2017:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.
Review submitted from a Postal Card by Dawn P (Daughter of Resident) on Thursday 3 August 2017. Relates to August 2017.
Gracewell of Frome is a wonderful home. The decor is clean and comfortable and homely. The opportunities for having fun and activities for the elderly are imaginative and appropriate. There is an atmosphere of calm and caring. The staff are all considerate and caring and highly committed to making the residents lives more enjoyable. They make life good for all residents despite the varied problems they may be presented with. I highly recommend this home and commend the staff.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Lewis Sluman, Digital Marketing Executive at Gracewell of Frome responded to this review on 04 Aug 2017:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.
Review submitted from a Postal Card by Louise C (Great-granddaughter of Resident) on Wednesday 26 July 2017. Relates to July 2017.
My nan stayed for 1 month after leaving from and hospital to build her strength and confidence after a fall and breaking her wrist. The staff couldn't do enough for her and also for myself and family.
I very much enjoyed visiting my nan in such a comfortable and welcoming environment and surroundings.
But even more importantly my 18-year-old jack russell Ella Bella was in her element.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Frome responded to this review on 26 Jul 2017:
Thank you for taking the time to review Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your nan stay with us and looking forward to welcoming them back in the future if their requirements change.
The Gracewell of Frome Team.
Review submitted from a Postal Card by Angie B (Daughter of Resident) on Wednesday 5 July 2017. Relates to June 2017.
My father has been a resident at Gracewell of Frome since early May. He has Dementia and decreasing mobility at aged 96 years. I have been very impressed with the care that he has been receiving. The staff are all very kind and patient and take a lot of trouble to provide him with an appropriate care package for his needs. There are activities and entertainment that he has been able to join in and he also seems calm, relaxed and contented which is very comforting for his family.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Frome responded to this review on 05 Jul 2017:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team
Review submitted from a Postal Card by M C (Daughter of Resident) on Thursday 15 June 2017. Relates to May 2017.
My mother has been at Gracewell for about 6 weeks and so far it has been a very positive experience. Most importantly, the staff are caring and friendly.
There are plenty of activities and the staff take the time to sit with and talk to the residents. There is a positive staff attitude towards dementia. We like the way the home is organised into sections with up to 10 in each "wing". It means residents become familiar with a small group of people, eating and sitting together. Also, the garden is a huge asset in good weather. Having a receptionist means, as a visitor, you always get a warm welcome.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Frome responded to this review on 16 Jun 2017:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team
Review submitted from a Postal Card by Vicky S (Daughter of Resident) on Friday 19 May 2017. Relates to April 2017.
Rosetti is a wonderfully designed, beautifully clean and friendly care home. Rosetti is full of smiling, helpful staff who have all the residents individual time and dignity. The range of activities is amazing and so varied. My mum has improved so much since she has been here it makes me happy.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Frome responded to this review on 13 Jun 2017:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team
Review submitted from a Website Submission by Kay F (Daughter of Resident) on Friday 5 May 2017. Relates to May 2017.
I can only praise the staff at Gracewell of Frome. The residents, including my mother, are well cared for, the food is good, the standards of cleanliness exceptionally high and the atmosphere welcoming. Like many people, I was worried about moving my mother into a care home but to see how settled and happy she is, without becoming institutionalised, has put my mind at rest. I would wholeheartedly recommend Gracewell of Frome to others looking for a safe and secure place for their relatives.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Frome responded to this review on 09 May 2017:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team
Review submitted from a Postal Card by Helen O (Daughter of Resident) on Monday 24 April 2017. Relates to March 2017.
Gracewell's design, with small groups of rooms arranged around an easily accessible garden, makes for a feeling of home from home and the home is very much centred around the needs and desires of the residents. My late mother experienced Gracewell of Frome first as a mobile and independent resident and then later confined to bed in the nursing wing. The home is friendly and welcoming to residents and their families and the care was exemplary throughout. During the last two weeks of my mother's life, we couldn't have wished for better or more loving support from everyone at Gracewell and this significantly contributed to her comfort and peacefulness as she drifted towards the end.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Frome responded to this review on 25 May 2017:
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Frome – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team
Review submitted from a Website Submission by Caroline W (Daughter of Resident) on Saturday 22 April 2017. Relates to April 2017.
My mum has lived here for just over 3 years now. She has vascular dementia with Alzheimer's and consequently, life and relationships can be a struggle. The staff are very caring and know her so well, that they can ensure that her life is a happy and comfortable one. They know her changing behaviours and the reasons for these so they can prevent difficulties arising and upsets happening. She trusts them which is extremely important. Her physical needs are well met too and the nursing care is very good.
I visited a lot of care homes before I chose Rossetti House, but there was honestly no contest and my choice was an easy one. We are always made to feel very welcome and the staff care for my wellbeing too, recognising when I am sad due to my mum's cruel condition. The support that I have received has been really important in helping me to come to terms with my mum's condition and this new chapter in her (and my) life.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Frome responded to this review on 28 Apr 2017:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team
Review submitted from a Postal Card by E B (Friend of Resident) on Friday 21 April 2017. Relates to April 2017.
Very good.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Frome responded to this review on 21 Apr 2017:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.
Review submitted from a Postal Card by N S (Friend of Resident) on Friday 21 April 2017. Relates to April 2017.
Very good care in a difficult situation.
How likely would you be to recommend Gracewell of Frome? Likely
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UK Marketing, Marketing Assistant at Gracewell of Frome responded to this review on 21 Apr 2017:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.
Review submitted from a Postal Card by D T (Friend of Resident) on Wednesday 29 March 2017. Relates to March 2017.
Gracewell (Frome) is friendly and welcoming. All of the staff, medical and administrative, are extremely helpful. The building, residents' rooms and facilities are really excellent. Super clean. Nothing seems to be any trouble for the staff who are polite and helpful at all times. As a regular visitor,k it is a pleasure to come and feel involved.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Frome responded to this review on 29 Mar 2017:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team
Review submitted from a Postal Card by J F (Friend of Resident) on Friday 24 March 2017. Relates to March 2017.
Having visited another home for 19 years, there is no comparison. It is excellent here at Gracewell.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Frome responded to this review on 27 Mar 2017:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team
Review submitted from a Postal Card by Michelle C (Resident) on Tuesday 21 March 2017. Relates to February 2017.
The overall standard of this home is exceptionally good. The staff are fantastic and very caring, treating people with the dignity they deserve. This home feels very homely and the cleanliness is to a high standard. I would highly recommend this care provider to people and family members I know. I would be happy that if one of my family members needed their services, they would be in good caring hands.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Frome responded to this review on 27 Mar 2017:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team
Review submitted from a Postal Card by Stephen J (Volunteer) on Tuesday 21 March 2017. Relates to March 2017.
All of the staff here are always friendly, helpful and polite.
How likely would you be to recommend Gracewell of Frome? Likely
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UK Marketing, Marketing Assistant at Gracewell of Frome responded to this review on 23 Mar 2017:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team
Review submitted from a Postal Card by B E (Daughter of Resident) on Tuesday 21 March 2017. Relates to February 2017.
My father has been a resident for three years now and has settled in very well. He is fed well and I feel is now safe and cared for he has a single lovely downstairs ensuite room with french doors opening outside which will be lovely when the weather warms up. There is a cinema room where he has enjoyed watching the rugby. It is bright airy surroundings which always smells clean!
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Frome responded to this review on 27 Mar 2017:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team
Review submitted from a Postal Card by Michael C (Power of Attorney Solicitor of Resident) on Tuesday 21 March 2017. Relates to March 2017.
All around very happy with care and support.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Frome responded to this review on 21 Mar 2017:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team
Review submitted from a Postal Card by H G (Resident) on Monday 20 March 2017. Relates to March 2017.
I have been well cared for during a time of ill health. The carers have looked after me wonderfully. The rooms are kept beautifully clean.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Frome responded to this review on 21 Mar 2017:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team
Review submitted from a Postal Card by Teresa F (Daughter of Resident) on Monday 20 March 2017. Relates to March 2017.
I am so grateful to all the staff, both carers and admin who have cared for my parents with kindness, respect and humour. I highly recommend this care home to anyone who is looking for exceptional care with dignity and understanding in excellent surroundings. Abundant and delicious food, help-yourself 'cafe' are and a welcome for locals to drop in - it is the place to be.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Frome responded to this review on 21 Mar 2017:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team
Review submitted from a Postal Card by M G (Resident) on Monday 20 March 2017. Relates to March 2017.
Overall I have had a pleasant stay and most importantly been feeling safe and comfortable. The staff have been really helpful.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Frome responded to this review on 21 Mar 2017:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team
Review submitted from a Postal Card by Mark E (Son-in-law of Resident) on Wednesday 15 March 2017. Relates to February 2017.
My father-in-law passed away this month after nearly 3 years of absolutely super care from Gracewell of From. The last two years, in particular, have been of ever-increasing standards. The staff are extremely caring with genuine concern and interest in the welfare of their patients. I know they absolutely adored him. His death in the home was dealt with great compassion and I will be eternally grateful with the love and dignity they gave to him in the last year of his life.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Frome responded to this review on 15 Mar 2017:
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Frome – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team
Review submitted from a Postal Card by Carly W (Granddaughter of Resident) on Monday 9 January 2017. Relates to December 2016.
Couldn't have wished for a better home for my 88-year-old nan. Everyone was so welcoming and caring, especially one who treated us like family and made a very sad situation feel like a positive move. My nan, within 3 days said she never wants to leave and that this is now her home. The care we couldn't fault and the food is very varied and good quality. Gracewell really has thought of everything to suit everyone from the decor to the entertainment and we would thoroughly recommend this to everyone. I have my nan back.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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UK Marketing, Marketing Assistant at Gracewell of Frome responded to this review on 13 Jan 2017:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team.
Review submitted from a Postal Card by Caroline N (Daughter of Resident) on Thursday 3 November 2016. Relates to September 2016.
Mum was only in Gracewell of Frome for 4 weeks as she was terminally ill. We cannot fault the care she was given and the compassion the nursing team gave to mum, family and friends who came to visit. Thank you and keep up the good work.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Heather, Marketing Assistant at Gracewell of Frome responded to this review on 03 Nov 2016:
Thank you for taking the time to share your experience of Gracewell of Frome.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Frome Team
Review submitted from a Postal Card by Simon D (Resident) on Wednesday 14 September 2016. Relates to September 2016.
This is a very peaceful place. My 93-year-old mother is very happy here. She is very well looked after by all the professional and attentive staff - and has been since she began living here nearly three years ago.
When we visit we are always made very welcome and provided with sincere hospitality.
Gracewell of Frome is clean, airy, light and warm.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Review submitted from a Postal Card by Mark E (Son-in-law of Resident) on Monday 12 September 2016. Relates to September 2016.
Another good, positive month for my Father-in-Law. His health has improved and I am sure this is because he is now truly settled and the care given by the staff. Absolutely no complaints.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Review submitted from a Postal Card by Annette G (Daughter of Resident) on Wednesday 7 September 2016. Relates to August 2016.
The manager absolutely great. Kind, caring and helps on a personal level, she really cares. Nursing staff all very kind and caring. Surroundings are bright and cheerful. Having visited over 12 care homes this one was the best. I wanted the best for my mum. I feel safe knowing she is being well cared for even when she is being difficult!
Thank you, Gracewell of Frome.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Review submitted from a Website Submission by Janet A (Daughter of Resident) on Wednesday 31 August 2016. Relates to August 2016.
My mother has been at Gracewell of Frome for 17 months. I cannot fault the care she has been given. All staff, nurses and careers are kind, patient and caring and are respectful to my mum.
Activities are good, lots of music, singing, which mum responds to although having dementia soon forgets but really enjoys at the time. Also loves walks along the river and into town.
Food varied, if not on the menu they will sort. Even glass of wine if wanted - think will book my place now??
You are always given warm welcome on arrival at home by reception staff.
In past have been worried about going away for holiday but feel less stressed now knowing mum is being well cared for.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Review submitted from a Postal Card by D H (Daughter of Resident) on Tuesday 23 August 2016. Relates to July 2016.
The home is classed as luxury and compared to all others I have visited it certainly is, however, it's not really "luxury" it is how we should be looking after older people. The care home is very good, it still has it's staffing issues as does all the care sector but the impact on residents appears minimal. The care staff are very caring and pride themselves in the engagement with service users. I work in the care sector (Head of care and support services Age UK) and can clearly see the difference in quality of this home compared to others.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Review submitted from a Postal Card by Iain H (Son of Resident) on Tuesday 9 August 2016. Relates to July 2016.
Gracewell is completely unlike any other care home I viewed for my father. It's more like going into a quite nicely appointed hotel than a care home, and the furnishings, rooms and layout all reinforce this. Excellent rooms and dining more in 'small restaurants' around the building than some vast canteen. Really quite unlike anything you'd expect and so much nicer for it. A lovely place for my father to be.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Review submitted from a Postal Card by Elizabeth B (Daughter of Resident) on Tuesday 26 April 2016. Relates to April 2016.
My mother has dementia and mobility problems. She was discharged from hospital into Gracewell of Frome following a couple of falls. Previous to this she was living independently both with my extensive support and with the help of external carers. She is 92. The staff at Gracewell of Frome have been very helpful, welcoming and have extensively supported both my mother and me and the transition process from hospital to residential care. She has been treated with a great deal of care, kindness and dignity. All the staff we have met have gone out of their way to help her adjust to her new life. The physical surroundings of Gracewell of Frome also make an excellent impression, it is light, welcoming, with a beautiful garden. There is a gentle 'buzz' about the place that makes for a happy and stimulating environment.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Review submitted from a Postal Card by D L (Son of Resident) on Friday 5 February 2016. Relates to January 2016.
A lady at Gracewell helped us find a place for our mother, as we had been asked to move her at very short notice, the day before Christmas Eve. The staff at Gracewell are brilliant and we have seen a marked improvement in mums appearance, general health and awareness in just four weeks of being a resident there. She is happy and well and we are so glad to have found such a caring and well appointed home for her.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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Review submitted from a Postal Card by J S (Husband of Resident) on Wednesday 13 January 2016. Relates to January 2016.
My wife has been in Gracewell of Frome since March 2015, immobile and suffering from dementia. During that time she has been well nursed and cared for by the nurses and carers. They and all the staff there are always courteous and polite when talking to me and dealing with my info. Nothing has been too much trouble.
How likely would you be to recommend Gracewell of Frome? Extremely Likely
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February 2018
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June 2013
April 2013
Recipient: Gracewell of Frome
Date: Friday 12 Apr 2013
Job Title: Home Manager
Description:
I qualified as a nurse 21 years ago. My postgraduate experience has been gained in a wide variety of settings including accident and emergency to community care. Over the last 15 years, I have worked within the elderly care setting in management and regional management roles. I have a degree in business studies and Nursing. I live in Somerset with my family and in my spare time support the ambulance service as a community first responder. I am privileged to work with my team at Gracewell of Frome and proud to be manager.
Job Title: Activities Co-ordinator
Description:
I joined Gracewell of Frome in 2013 when the home first opened coming previously from a background in the care profession. I work closely with my colleague, Chris, to create a full and varied mix of events, outings and activities for our residents to enjoy. With such talented residents within our home, it is wonderful to be able to showcase their many talents, including art classes, baking, quizzes, photography club and many more. The most enjoyable part of my role is to see the residents smile, laugh and get involved and take advantage of everything that is on offer to enhance their lives.
Job Title: Home Admissions Advisor
Description:
Working for Gracewell of Frome is not just a job for me. Being able to help residents transition from home or hospital into a care home environment and into the next phase of their life is a huge responsibility and extremely rewarding. The care that we offer is complex and it is important to make the right choices for the right reasons, which is sometimes an emotional journey. I am extremely proud to work for the company in our amazing home which has a lively, homely feel. My role is to market and advertise the home with empathy and understanding of people’s needs and requirements. The team that I work with make this easy to achieve as we offer a wonderful product, fine dining, extensive entertainment, outings, activities and caring training professional staff. This is all achieved by a respectful understanding of the individual resident’s needs. Nothing is too much trouble as it is always the little things that make the biggest impact.
Job Title: Deputy Manager
Description:
I graduated in nursing in 2011 and joined Gracewell in 2013. Within the company, I have worked in several job roles and communities, gaining experience from different environments. I am currently the Deputy Manager in Gracewell of Frome, being responsible for the care and clinical management of the home. It is an enormous pleasure to be part of the team, working every day towards the wellbeing of our residents and relatives.
Job Title: Head Chef
Description:
I have been a qualified chef for 20 years, I started my career as a chef in fine dining, restaurant & hotels, I joined Gracewell HealthCare in 2013, and I am extremely passionate about the food we offer to our residents with across Gracewell. I am very proud to be part of such a great team here at Gracewell of Frome.
Job Title: Activities Co-ordinator
Description:
I have worked with Gracewell of Frome since 2014. I love my job as I get to know the residents personally and see them enjoy themselves which is hugely rewarding. We organise a variety of activities, entertainment and trips out which allow the residents to pick and choose what they wish to be involved in. This encourages person centred choices and enables residents to be involved in activities that truly interest them. Seeing the residents enjoy themselves is the best feeling and making this happen is what my job is all about.
There are currently no Care Home Idol entrants who have performed at Gracewell of Frome