Bradley Hall

He's made my day and will make my mum happy. Thank you.

Our dad was in the home from Oct 17-June 18. The carers always treated dad with love and respect and helped him keep his dignity. Dad had dementia and every member of staff at the home spoke to him and made him feel safe and happy. Dad was diagnosed with rectal cancer in January 18 and even though he needed more help and care, no one ever made a fuss and just cared for dad and helped to keep him clean and happy. Dad loved the singing, it was his favourite thing to do. Thank you to every member of staff.

Mum was at Beaumont Hall for about 18 months, during that time she was treated with professionalism and care even though she could be difficult at times. At the time of her passing, she was treated with warmth and dignity and gentle handling. The support and compassion were also extended out to her family.

The carers loved him and my dad always seemed very happy there and settled there quickly.

Excellent care and attention given to our increasingly frail mother. She was treated with professionalism but more, with warmth and dignity by all her carers. Full marks to the manager for her lovely manner towards the family at the time of our mother's passing. A great care home!

My mum was at this home for about 2 years. I always found the staff very polite and helpful. If you wanted to know anything they would also be helpful and find out the answer to your questions. My mum passed away on February 26th of this year. I don't think if the family had paid for private care my mum couldn't have been looked after better.

The manager and her team were asking us if we needed anything over the last week mum was alive. Her carer was outstanding so was the cleaning lady.

My mother became very unwell and the doctor put her on 'end of life', the care we as a family received from the carers at this home, my mothers home, was amazing and went far beyond the care we expected. They were very kind, caring and made sure the nurses were called on time, so my mother suffered as little as possible. The manager was outstanding. The kitchen staff kept coming with teas, coffees and sandwiches.

I am currently pleased with the care received at Beaumont Hall, I am kept informed of what is going on, the place is welcoming and the staff, accommodation and food is excellent.

Having a family member as a resident at Beaumont Hall is all we could ask for. Caring for our loved one is so special and when you see the person happy, content and especially safe, then there is a peace of mind that you cannot put into words.

I have just been to the Christmas fayre - which was lovely - many of the gifts had been wrapped by the residents. everyone was involved. Beaumont Hall is an amazing lively place and beautifully maintained. I would recommend this place to family and friends.

I am looking at homes for my mother-in-law. We have seen many in Leicester and we were welcomed into the home and shown a lovely well-constructed home. Staff were so helpful. The manager understood what a hard decision it was for us to find the best home. No question was unanswered and it was not rushed at all. We went into the lounge on the 1st floor and the music and laughter was amazing. The rooms were great and all with ensuite. We have found the home we want at Beaumont Hall.

My dad has only been in the home for two weeks yet I cannot praise the management and staff enough for all their care and support to both myself and my dad. The home is outstanding in every way, the staff, rooms, lounges and common areas are excellent. Everyone is so friendly and helpful nothing is too much trouble from the lady on reception to the maintenance man. If you are looking for a care home, this one will take a lot of beating and is value for money. I would strongly recommend to any prospective relations. Thank, you Beaumont.

Home is looking rather dirty and not looked after. Staff are always stressed and residents never look happy. I think there is poor motivation and any new staff never seem to stay very long.

My mother has been a resident at Beaumont Hall for nearly two years, having moved from another residential home. Whilst some aspects of this home are better e.g main living room, never left without staff for more than a few moments. There are still concerns about staff numbers particularly re-toileting frequency and requests made about medical appointments not followed up. On the other hand, the staff on duty even when stretched are very pleasant and diligent and have never treated any of the residents harshly or without dignity, even under trying circumstances! We are not satisfied with communication procedures with us as a family, and after two years we still don't know much about routines, how to get help etc and we haven't been introduced to the latest manager.

Beaumont Hall is a nice looking care home but seems to be under-staffed. The majority of staff complete their tasks with care and compassion. I do think that due to staffing levels, sufficient checks are not maintained. I understand that the home is a business but care costs should never compromise residents safety. With the correct processes and staffing levels, it could be a good care home but a lot more work is required.

Care plan and records excellent but needs more seniors, 2 per floor is not enough. The budget needs to be reviewed by directors care staff very good. Communications need improvement, seniors time needs analysis on the time spent on clerical work.

Had to request a meeting with the home manager to sort out issues we were unhappy with. She made a promise to provide us with a letter, I have chased three times now and I am still waiting! Not good customer service.

My auntie is relatively new to this home, being there since January 2016, I can soo changes are being made by the new management team and they are sweeping changes not only in staff but in the whole appearance of the home. I don't personally have any criticisms of the way the home is run, but will still monitor my aunties welfare, which at the moment is good.

Cannot understand why my mother's teeth keep going missing and we are having to pay out for new ones, when she can't walk or move without assistance. This is the second time this year. Barring that I have no complaints.

Overall this is a very good care home.. after some settling in time and health issues she has settled in well.