Hamble Heights Care Home

71-73 Botley Road, Fareham, Southampton SO31 1AZ

9.6 102 Reviews

Comfort, support and wellbeing are central to life at Hamble Heights. Its reputation is built on exceptional standards of care, so residents and their families know that they are in the safest hands.

Hamble Heights provides the highest levels of 24-hour, personalised elderly care available; including dementia, nursing and residential care. The care home team provides the best care and support, as well as companionship and empathy. The team are all focused on helping residents to thrive and enjoy each day. An in-house Wellbeing team support residents to enjoy a range of events and activities, to keep them entertained and offer them the chance to socialise, either one to one or within a group setting.

Hamble Heights’ Wellbeing Team has been recognised for its creativity, enthusiasm and dedication in bringing smiles to residents' faces every day. It was the winner of the regional award for Best Activities Coordinator in The Great British Care Awards (January 2016), and two-time winner for Evidence of Outstanding Activities in the Ladder to the Moon Awards (September 2016, 2017).

The modern and purpose-built home was designed to put residents’ needs first. For example, all rooms are extra-large, private and have an en-suite wet-room. The communal spaces are all furnished to a high standard. The emphasis is on comfort, to make it feel like a home from home. Hamble Heights offers a great community feel with comfortable lounges, bistro dining rooms, a bar, and even a hair salon. The home's professional chefs ensure appealing, varied, healthy and nutritious meals are offered, with resident's encourage to request their favourites and asked for feedback.

The residents’ rooms are fully furnished and kept spotlessly clean, and there is plenty of space to personalise the room if residents wish to bring their own furniture, pictures or ornaments.

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Care Provided

Primary Care Categories

Older Person Care
Dementia
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Younger Adults

Length of Stay

Permanent Care
Respite Care

Care Types Provided

Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
For a maximum of 60 Service Users

Dementia Care Types

Mild Dementia
Moderate Dementia
Advanced/Complex Dementia

Other Care Provided

Palliative / End of Life Care
Day Care
Convalescent Care
COPD/Pulmonary Disease
Bariatric Care/Obesity
Parkinson's Disease
Stroke

Facilities

Own Furniture if required
Pet Friendly (or by arrangement)
Smoking not permitted
Close to Local shops
Near Public Transport
Lift
Wheelchair Access
Gardens
Bar/Café
Residents Kitchenette
Phone Point in own room
Television point in own room
Residents Internet Access

Funding & Fees

Funding Types Accepted

Self Funding (Private)
Local Authority with Top Up
Local Authority
NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Welford Healthcare

Person in charge

Rachel Yoxall (Home Manager)

Local Authority / Social Services

Hampshire County Council

Admission Criteria

Ages 50+

Care Home Design/Build

Purpose Built: Yes
Last Refurbishment: 2013
Number of floors: 3

Room Information

Single Rooms (60)
Single Rooms with ensuite Wet Room (60)

Hamble Heights Care Home Reviews (102)

Total of 102, showing 101-102

9.6

Hamble Heights Care Home has a Review Score of 9.6 (9.587) out of 10, based on 19 reviews in the last 2 years. Over all time Hamble Heights Care Home has 102 reviews.

Order by:

Review from Roger M (Son of Resident) published on 16 November 2015
Submitted via Website • Report

Overall Experience

Well, to the Deputy Manager, we just love you! You came and did an assessment of my mums needs, a week later mum moved in and you and your team have just helped us in every way to find a safe and comfortable solution for mums care. Every promise you made has been met, including the ice cream machine

! We looked at other homes and experienced others before, this is just like a cruise ship holiday with a 5 star restaurant, mum gets what she wants, when she wants, ok she can't leave the ship (but just as well) but we can join the cruise at any time on route and share in the fun and care. The Manager, receptionist, senior carer and administrator, and all of you that do the day to day stuff, thank you all so much. We sleep well at night after a hard decision to hand over the care to you. PS. Give Buddy the cat a stroke from us. He is part of the charm.

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin C (Son of Resident) published on 29 October 2015
Submitted via Postal Card • Report

Delighted with care father is receiving. Care at home had become difficult as his health issues required 24/7 care to provide a safe environment. Father has this at Hamble Heights but still retains his ability to be left to his own company as and when he wishes.

Current Review Score: 9.6 (9.587)

Overview of Review Score

The Review Score of 9.6 (9.587) out of 10 for Hamble Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

The Average Rating of 4.587 for Hamble Heights Care Home is calculated as follows: ( (161 Excellents x 5) + (40 Goods x 4) + (16 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 223 Ratings = 4.587
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

The 5 Points relating to the number of positive Reviews for Hamble Heights Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

The 5 points available are broken down as follows:
- i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
- ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Hamble Heights Care Home