






Comfort, support and wellbeing are central to life at Hamble Heights. Its reputation is built on exceptional standards of care, so residents and their families know that they are in the safest hands.
Hamble Heights provides the highest levels of 24-hour, personalised elderly care available; including dementia, nursing and residential care. The care home team provides the best care and support, as well as companionship and empathy. The team are all...
Care Provided by Hamble Heights Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Please contact the home to organise an assessment with one of our experienced clinical leads.
We can then give an accurate average weekly fee.
Contact Hamble Heights Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Welford Healthcare
- Private Owned
Person in charge
- Rachel Yoxall(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
- Number of floors: 3
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Hamble Heights Care Home Reviews (119)
Hamble Heights Care Home has a Review Score of 9.9 (9.878) out of 10, based on 27 reviews in the last 2 years.
Over all time Hamble Heights Care Home has 119 reviews.
Very good experience. Caring, friendly staff. Activities were a real strength and were very popular with our mother.
My friend was a resident at Hamble Heights for two weeks after major heart surgery i.e for recuperation only. A friend visited my friend in hospital before his discharge and cared for him during his two weeks along with the caring team. Her professionalism was excellent. Staff led a first-class team ay Hamble Heights who cared for my friend to the very highest standards. I would without any reservations recommend Hamble Heights for recuperation after surgery.
We, as a family, were made very welcome.
I only wish her stay could have been longer.
My mother was in Hamble Heights for approximately 1 year during which time she received the best care during her last year. All the staff are constantly aware of the needs of the residents and talk to them as they go about their duties. The nursing staff are very helpful and will answer any questions or concerns raised relating to the resident's health. The accommodation and equipment is of good quality and the general atmosphere is homely.
My mother stayed at Hamble Heights for over 4 years and was very caringly looked after by the carers and nurses there. Even the resident cat was very kind to her. Her diet was modified over the years as she progressively lost the ability to chew and the bed was also adapted to suit her lessening powers of movement. A very pleasant environment to spend one's last years or less in.
The care that dad received at Hamble Heights from the moment he arrived on the 4th January, until the date of his death on the 5th February, was exemplary. The staff maintained the highest standards of care, commitment, loving kindness, support and concern not only for dad but for us too as a family. We have nothing but praise for Hamble Heights and the team there brightened a very sad chapter. They treated dad with the utmost dignity, loving care and respect, as they took over responsibility for his end of life care, enabling us as a family to share once more special times with dad, knowing that he was properly cared for in his last earthly chapter. My dad deserved the best, and he received that at Hamble Heights: A true haven of peace and care.
It was quite a relief to finally find a nursing home that I liked and I knew immediately that this would be the right place for mum and I never regretted that decision.
Mum was often anxious and they changed the furniture around so she was safer, installed mats etc, in her bedroom and the lounge, in order to be alerted quickly.
Every time I visited, it was very evident how well she was being looked after, the staff really cared. I went in one day and mum was singing in a microphone with one of the staff, never once was I turned away.
The whole place is well run by the general manager, the nursing team, and staff are supportive not only to the resident but the family too.
I cannot recommend Hamble Heights highly enough, the whole team are a credit to their home and profession.
The care was exemplary throughout Dad's short stay. All the staff went over and above their normal duties, providing Dad with compassionate and very kind care. They treated him with great dignity and were also incredibly kind to us. We felt part of the Hamble Heights family and when our dad passed away, they were genuinely sad and shared our sorrow. An outstanding place for our Dad's last journey in life.
My husband spent one week in Hamble Heights to receive end of life care. He couldn’t have been in a better place. His care was outstanding, and the care both my son and I received was outstanding too. We were made to feel very welcome and nothing was too much trouble. It’s a beautiful happy place where all the staff are very attentive at all times. My son and I are in admiration of everyone at Hamble Heights, the care standards are very high, everywhere is kept spotlessly clean. We felt like it was our home too. I would not hesitate to recommend Hamble Heights to anyone, it’s a very happy, welcoming warm place full of staff with hearts of gold! We can’t thank them enough for how they took care of all of us. Thank you to all at Hamble Heights you are amazing!!
My husband has complex health needs but receives excellent care from all the staff. There is a warm and friendly atmosphere at Hamble Heights. The staff are helpful and do their best to meet his individual needs and are very supportive. There is a wide range of activities which all can take part in. The management and all the support staff are very approachable and create a secure and comfortable environment.
In all that time, her care was exemplary.
My mother spent 11 months at Hamble Heights. During that period at no time did we have any concerns about her care there. The staff always treated her kindly and with respect. Both her room and the Home itself felt like a good hotel. The staff telephoned me as she neared the end so I was able to be with her during her last moments, which I much appreciated.
They also care for us as his family
We are so very thankful to each member of staff
I have nothing but praise, thanks and love for all the staff. They all carry out their particular roles with efficiency, attention and care and I have the greatest admiration for them all.
I would have no hesitation at all in recommending Hamble Heights to any family who finds themselves in need of a Care Home.
Regretfully, they both died during 2017 but we were confident that their end of life care ensured their peace and comfort.
My father was only resident for a short period but during that time he received very high quality care. He was treated with dignity and respect and the wonderful staff not only supported my father, but the whole family during his stay. I would highly recommend Hamble Heights.
Caring staff, great activities, a family feel. Any care establishment struggles to provide what you would for your own family member but Hamble Heights is as close as possible.
My father has been at Hamble Heights a few months now and has settled in so well and is extremely happy, although he is in the latter part of dementia. All staff are friendly, supportive, understanding and very qualified to supply the 5* treatment to all its residents. The staff and management are like extended family to my father and our family, looking after my father 24/7 and my mother when she visits nothing is too much trouble. There is always something for the residents to do be it activities or live entertainers. Walks in the garden or a trip to the pub next door helps keep a sense of normality and inclusion in their lives. We couldn't ask for a more homely,well-run establishment for my father to live. It's truly home from home!
When we pulled up in the car park l couldn't believe how much l was so impressed by the building looking very modern and impressive.
Then when we got into the reception area and then the manager asked if he could help my mum from the car as she could only use a wheelchair, that's when we knew this was the only place for Mum.
We can't thank the manager, the staff and the nurse's enough as they looked after Mum first class, they all became our friends to the family, each and every one of them.
My mum's room was absolutely gorgeous, so light and big and beautifully decorated. This was the perfect nursing home for my mum and I'm glad she was looked after 100% in there.
We were most fortunate to find a place at Hamble Heights.
The management and all the staff are dedicated and professional, they have supported us as a family and provide a very high standard of care in a friendly atmosphere.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 September 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 23 July 2026Please contact the Home for additional details.
News (0) & Events (0)
There are no news items for Hamble Heights Care Home.
There are no upcoming events for Hamble Heights Care Home.
Awards / Recognitions (4)
- 30 Jan 2026Recipient: Hamble Heights Care Home
- 30 Jun 2022Recipient: Hamble Heights Care Home
- 01 Sep 2017Recipient: Hamble Heights Care Home
Accreditations
There are no accreditations posted yet for Hamble Heights Care Home.
Meet the Team (1)

One of the most important aspects for me is focusing on what matters to our residents. Getting to know every individual and adapting our world around theirs to ensure they always feel comfortable and supported makes a huge difference.
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