Hamble Heights Care Home

71-73 Botley Road, Fareham, Southampton SO31 1AZ
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9.5 102 Reviews
  • Hamble Heights Care Home, Southampton
Comfort, support and wellbeing are central to life at Hamble Heights. Its reputation is built on exceptional standards of care, so residents and their families know that they are in the safest hands.

Hamble Heights provides the highest levels of 24-hour, personalised elderly care available; including dementia, nursing and residential care. The care home team provides the best care and support, as well as companionship and empathy. The team are all focused on helping residents to thrive and enjoy each day. An in-house Wellbeing team support residents to enjoy a range of events and activities, to keep them entertained and offer them the chance to socialise, either one to one or within a group setting.

Hamble Heights’ Wellbeing Team has been recognised for its creativity, enthusiasm and dedication in bringing smiles to residents' faces every day. It was the winner of the regional award for Best Activities Coordinator in The Great British Care Awards (January 2016), and two-time winner for Evidence of Outstanding Activities in the Ladder to the Moon Awards (September 2016, 2017).

The modern and purpose-built home was designed to put residents’ needs first. For example, all rooms are extra-large, private and have an en-suite wet-room. The communal spaces are all furnished to a high standard. The emphasis is on comfort, to make it feel like a home from home. Hamble Heights offers a great community feel with comfortable lounges, bistro dining rooms, a bar, and even a hair salon. The home's professional chefs ensure appealing, varied, healthy and nutritious meals are offered, with resident's encourage to request their favourites and asked for feedback.

The residents’ rooms are fully furnished and kept spotlessly clean, and there is plenty of space to personalise the room if residents wish to bring their own furniture, pictures or ornaments.
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Care Provided by Hamble Heights Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Contact Hamble Heights Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hamble Heights Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Rachel Yoxall (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Hamble Heights Care Home Reviews (102)

9.5

Hamble Heights Care Home has a Review Score of 9.5 (9.545) out of 10, based on 16 reviews in the last 2 years.
Over all time Hamble Heights Care Home has 102 reviews.

Overall Experience
  • 79
  • 16
  • 2
  • 1
  • 4
Date Published
  • 102
  • 7
  • 9
  • 16
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Reviewer Connection to Hamble Heights Care Home
  • 36
  • 20
  • 15
  • 8
  • 3
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 102, showing 81-100
Review from Teresa M (Daughter of Resident) published on 5 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Hamble Heights a few months now and has settled in so well and is extremely happy, although he is in the latter part of dementia. All staff are friendly, supportive, understanding and very qualified to supply the 5* treatment to all its residents. The staff and management are like
extended family to my father and our family, looking after my father 24/7 and my mother when she visits nothing is too much trouble. There is always something for the residents to do be it activities or live entertainers. Walks in the garden or a trip to the pub next door helps keep a sense of normality and inclusion in their lives. We couldn't ask for a more homely,well-run establishment for my father to live. It's truly home from home!
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Review from Mrs Y W (Daughter of Resident) published on 22 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having looked at several nursing homes for my mum back in March 2017 as she was deionised with bladder cancer we came and visited Hamble Heights.
When we pulled up in the car park l couldn't believe how much l was so impressed by the building looking very modern and impressive.
Then when we got
into the reception area and then the manager asked if he could help my mum from the car as she could only use a wheelchair, that's when we knew this was the only place for Mum.
We can't thank the manager, the staff and the nurse's enough as they looked after Mum first class, they all became our friends to the family, each and every one of them.
My mum's room was absolutely gorgeous, so light and big and beautifully decorated. This was the perfect nursing home for my mum and I'm glad she was looked after 100% in there.
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Review from M A (Wife of Resident) published on 1 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After suffering numerous falls, a stroke and having dementia, my husband needed a place in a nursing home that would be able to cope with his complex needs.
We were most fortunate to find a place at Hamble Heights.
The management and all the staff are dedicated and professional, they have supported
us as a family and provide a very high standard of care in a friendly atmosphere.
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Review from Kathleen M (Wife of Resident) published on 2 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When my daughter and I walked into Hamble Height, I knew this was the home we wanted my husband to spend his last days of his life. Everyone was so friendly and understanding to the residents and their families. We would have to go a long way to find another home as good as Hamble Heights. It's top
class in everything they do and I thank them all for the excellent care they are giving my husband.
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Review from John W (Husband of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class overall. My wife has settled quickly and is treated with dignity. Real care, good facilities throughout, modern, airy, open family/visitors made very welcome. Definitely, recommend.
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Review from S B (Daughter of Resident) published on 30 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother recently passed away; whilst caring for her in her last weeks the whole team showed the utmost care, respect and dedication to their profession. Towards the end weeks mum was bedridden. I would often visit to find a staff member sat in her room soothing and talking to her life a surrogate
family member would do. I have nothing but praise for the carers nursing staff and support staff who work together to form a 'family' caring ethos.
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Review from Georgie J (Granddaughter of Resident) published on 20 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my first encounter with Hamble Heights, they have excelled in all aspects. My Grandfather was firstly placed in a home which, quite frankly, I wouldn't wish upon my worst enemy and from the very beginning, Hamble Height's family liaison was understanding, resourceful and a shoulder to lean on.
Her assistance with his move is still greatly appreciated by both me and my Grandmother as their flexibility and openness really put our minds to rest.


I would like to thank the entire team at Hamble Heights, their Nurses and the Caring team are second to none. They are approachable, friendly and always have time to help and talk. It's with their assistance that my Grandfather (at 94) has regained his ability to walk and has got his spark back. It really means something to see him trying to better himself as opposed to giving up.


Thank you all for your continued efforts, It's nice to find a home that actually has that comfortable, homely feel!


Merry Christmas

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Review from Jacana C (Daughter of Resident) published on 18 October 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was a resident for over 2 years up until his death.
He was always treated very kindly by the lovely staff, despite his illness making him very difficult at times.


He was also in very poor physical health when he arrived and through great nursing care, his physical condition improved

hugely within weeks. They also managed his pain and he always appeared comfortable when we visited. This was very different from his last months at home.
The staff were always very kind and friendly to us when visiting.
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Review from Diana R (Daughter of Resident) published on 3 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Hamble Heights since November last year. He sadly passed away on 30th September. Dad was so happy here and the care he received was exceptional. I spent the last five days at his bedside and we were both looked after so well. I could not have wished for a better and more dignified
end for my dad. I would not hesitate to recommend Hamble Heights to anyone this place is full of the most loving caring people ever. Thank you so much, everyone, you will never know how grateful I am xxx
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Review from Julian S (Son of Resident) published on 6 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Genuinely caring staff, normally aware of individual needs and responsive to them. Friendly atmosphere. Comfortable, airy, spacious and well-maintained premises (purpose built, relatively new) range of activities on offer.
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Review from Sue J (Daughter of Resident) published on 30 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother received in her short time at Hamble Heights was outstanding.


The attitude, concern and care shown by the staff, whatever their role, is excellent, creating a wonderful atmosphere in this lovely homely environment. Everyone was friendly and chatty and nothing was too much.


My

mother declined quickly due to her illness and we were called to her bedside as she was fading. On arrival two members of staff were with her holding her hands, classical music playing in the background (she loved music). If I hadn't managed to get there she wouldn't have died alone, the staff do really care. That caring covered not only my mother but also the family which was greatly appreciated.


Leadership comes from the top and this is a very well run home, which was clearly apparent by the high level of moral and attitude of all the staff we came into contact with.


The undertaker told us the staff lined up to say farewell to Mum when they collected her, a lovely caring touch.

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Review from Sue W (Friend of Resident) published on 24 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been at Hamble Heights for 9 months. In that time she has been treated with the utmost respect and kindness. All staff treat their guests as part of a family and triage as such.
They are of great support to the occupant's friends and family and nothing is too much trouble.
Someone is
always available to discuss their condition. When the inevitable end came the staff's kindness was wonderful.
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Review from TGP (Son of Resident) published on 30 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Hamble Heights for almost 2 and a half years. She was virtually immobile and suffered from vascular dementia. The care that she received was exemplary - it was personal, thoughtful and above all, recognised the person that she had been, as well as the person that she had
become. The team at Hamble Heights went above and beyond dealing with the day to day needs of her personal care. They took the time to get to know her and made that place her home - somewhere she could feel safe, comforted and loved. This attention was not just from the carers and the nurses, but from every member of the staff, including the management, reception team, the cleaners, the cooks and the facilities management team. In her last few weeks, this level of care became even higher. We could not have hoped for a more loving and safe environment in which she spent her last days. This is an exceptional care home and one which I would not hesitate to recommend to anyone.
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Review from Karen (Daughter of Resident) published on 3 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Until two years ago dad was living alone in a remote part of Aberdeenshire, with Alzheimer's. He was determined to stay in Scotland and live independently for as long as possible but inevitably his condition progressed. The time came when we needed to move him back south, into a home where we knew
he would be near his family and above all else, safe. We spent a long time searching for a suitable home. We found that many listed that they were 'dementia friendly', but the reality was that if and when dad's condition progressed, it was very likely that he would need to be moved on. This was a real concern for us. Thankfully, I had spotted Hamble Heights not long after dad was diagnosed and we were fortunate that they had a room for him when the Big Move South was necessary. As his daughter and POA, l couldn't be happier with where dad is. The staff are extremely friendly and genuinely care about dad (and the whole family). Hamble Heights is lovely and really does go 'the extra mile' : )
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Review from J R (Wife of Resident) published on 19 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care my husband has received at Hamble Heights. All the staff are very caring and show compassion. They are quick to act if he needs attention. I am kept informed of his care needs. I would not hesitate in recommending this care home.
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Review from Sharon S (Daughter of Resident) published on 18 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hamble Heights is a unique place. From the moment you step into the Reception area you immediately feel a sense of calm in this very well-organised home, and the welcome is always warm and friendly. Our mother has been resident here for almost three years, and so we do now feel part of a wider 'family'
- we have formed close bonds and friendships with many of the staff, the management team and also other residents and their families. Most importantly, our mother is so very well cared for in every aspect of her life - personal care, physical well-being, comfort, companionship and genuinely treated and respected in a way that we had always hoped for. Mum's Dementia has progressed through a number of different characteristics and issues and will continue to do so, and as a family we are confident that Hamble Heights have the right balance of care and professionalism to look after her on-going needs in the best possible way.
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Review from Lynda (Daughter of Resident) published on 18 May 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are extremely caring and treat the residents with compassion and dignity. There are many events to keep the residents stimulated. The rooms are bright and airy and well maintained. Always a lovely atmosphere when you enter the building.
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Review from Carol S (Daughter of Resident) published on 16 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been living at Hamble Heights since it opened. She has a lovely room on the second floor which specialises in dementia care. The staff, from management to care staff are completely warm, friendly and caring ensuring my mother's needs are met and her daily life is enhanced when possible.
We recently lost our father to cancer and everyone at Hamble Heights were unbelievably supportive to us and our mother as we all grieved. It is a real pleasure to visit, from the coffee machine in reception to the warm welcome wherever we go, but especially on Mum's floor where all the carers know us well and make us feel comfortable.
Mum is in the final stages of her life and is being cared for in a caring and gentle way with her family completely confident that her dignity and health are supported. We are so pleased with the care Mum receives and rate Hamble Heights highly.
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Review from Tim B (Son of Resident) published on 24 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good home with high standard of care. Management receptive to feedback and continuous improvement. All staff have a genuine caring/compassionate attitude.
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Review from Chris H (Son of Resident) published on 19 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole I believe Hamble Heights provides good to excellent care for my mother. I only have two concerns/complaints
1) The number of agency staff seem high at times.
2) Sometimes it is hard to get feedback on medial concerns i.e. not always possible to find out results of medical consultations
because cannot find head nurse on duty.
Food, cleanliness and in general the care is very good.
Reply from Michelle Newcombe, General Manager at Hamble Heights Care Home

Dear Chris,


Thank you very much for your feedback and comments. I am disappointed to learn that you have experienced high levels of agency staff. We have worked very hard on recruiting an excellent team of nurses and carers and established a fantastic team and have not relied on agency staff for some weeks now except for odd occasions when staff are ill and we can’t cover at short notice. I hope you have seen the improvements.


I am also concerned that you are at times unable to locate a lead nurse to speak to you regarding medical matters. There is always a nurse on call. If when you visit, our unit managers are busy with residents, please always ask a team member to locate someone for you and we can oblige either by phone or in person. I would like to meet with you to discuss your concerns, so please do let me know when you are available to meet.


Kind regards,
Michelle Newcombe
Home Manager

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Current Review Score: 9.5 (9.545)

Overview of Review Score

The Review Score of 9.5 (9.545) out of 10 for Hamble Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.545 for Hamble Heights Care Home is calculated as follows: ( (132 Excellents x 5) + (33 Goods x 4) + (16 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 187 Ratings = 4.545
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hamble Heights Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 07 Oct 2025

Please contact the Home for additional details.

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Awards / Recognitions (3)

Meet the Team (1)

Rachel

Rachel Yoxall

Job Title: Home Manager Joined: 2024

One of the most important aspects for me is focusing on what matters to our residents. Getting to know every individual and adapting our world around theirs to ensure they always feel comfortable and supported makes a huge difference.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hamble Heights Care Home to verify any information. View our terms and conditions. Hamble Heights Care Home has an Enhanced Service - more info.