






Comfort, support and wellbeing are central to life at Hamble Heights. Its reputation is built on exceptional standards of care, so residents and their families know that they are in the safest hands.
Hamble Heights provides the highest levels of 24-hour, personalised elderly care available; including dementia, nursing and residential care. The care home team provides the best care and support, as well as companionship and empathy. The team are all...
Care Provided by Hamble Heights Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Please contact the home to organise an assessment with one of our experienced clinical leads.
We can then give an accurate average weekly fee.
Contact Hamble Heights Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Welford Healthcare
- Private Owned
Person in charge
- Rachel Yoxall(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
- Number of floors: 3
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Hamble Heights Care Home Reviews (119)
Hamble Heights Care Home has a Review Score of 9.9 (9.878) out of 10, based on 27 reviews in the last 2 years.
Over all time Hamble Heights Care Home has 119 reviews.
Finding a care home for a relative is so very hard and stressful but I would advise you to look past the fixtures and fittings of a purpose-built home since these are not indicators of the levels of care and treatment your loved one will receive.
Thank you for your review of Hamble Heights and we are sorry that there were aspects of your father's care that fell short of your expectations. We take your concerns very seriously and value your feedback during the meetings that were held with the management team when your father was at the...
My mother was at Hamble Heights for nearly 5 months and was very well cared for. All the staff were always friendly and caring and did their best in looking after my mother treating her with compassion, respect and dignity.
Thank you for your review of our Hamble Heights care home, we appreciate the time taken to write one. We pride ourselves on the care we provide all our residents, but it's always lovely to hear from you that your mother received the care she needed during her time with us. Thank you again.
My friend has been extremely well cared for in the five years she was a resident at Hamble Heights. Her en-suite room was bright and comfortable. She could not have received better care anywhere else.
Thank you for your kind review. That is great to hear that your friend enjoyed her time with us. We strive to make sure all our residents are well cared for and they enjoy their time with us, so it is always lovely to hear when they do. Thank you again.
The care, surroundings and food were just brilliant. The staff were dedicated to providing the best care.
Thank you for your kind review. We strive to offer the highest level of care to all our residents and so we are pleased that you have experienced this.
Throughout their time there, they were treated with kindness and respect.
On each of my frequent visits to Hamble Heights, I was given a friendly greeting, offered a hot drink and given up to date information about my parent(s).
I was particularly moved that a nurse sat with my mother throughout her last night so that she would not be on her own.
I don't think my parents could have been given better care.
Thank you so much for your kind words. We are very pleased that both your stepfather and mother were treated with the respect and care they deserved and you were provided with frequent information for your peace of mind. We pride ourselves on providing the highest quality of care for all our residents. Thank you again for taking the time to review our care home.
Hamble Heights have looked after my husband with the utmost respect, compassion, skill and care, during his final day's and over the preceding years, he was a resident there. I could not have asked for a better nursing home and a better team. Thank you.
My father was a resident at Hamble Heights for 18 months and terminally ill with cancer. We visited several care homes in the area and the decision to choose Hamble heights was because we felt a welcoming, homely and very caring atmosphere. Coupled with this, we knew my father would receive the palliative care required from the professional staff. In all respects, we were not disappointed. Dad was very content at Hamble Heights and expressed that he was very happy in his 'new home'. No matter what day or time we visited, which was pretty variable, Dad was clean, warm, cosy and safe. His room was beautiful, light and airy with its own large en suite facilities. He enjoyed the food, especially the lovely English breakfasts. As a family visiting from afar, we were always well received and encouraged to use the in-house facilities for tea/coffee for ourselves. When Dad died, the love and understanding we received from all the staff were palpable. We were so lucky to have found Hamble Heights.
Generally very good but I was being pushed to have my father's body removed while it was still warm.
We sincerely apologise that this is the impression you received. Our intention is to provide support and understanding to families, especially during these difficult times. If you would like to discuss this matter further, we would be happy to arrange a meeting at a time convenient to you.
Her overall health and wellbeing have improved significantly since she has been here.
All the staff here are fantastic - they care passionately.
The staff catered for a birthday party for her - wow - what a great day.
As a family, we were always greeted and made to feel welcome. Any concerns we had were dealt with at the highest level straight away. She was a very sick lady, terminally ill who has sadly passed away now. We are comforted with the knowledge everyone did their very best for her and that she died peacefully. For this, we are eternally grateful.
Since he has been there, the warmth, caring and concern of all the staff, not only for our son but also for us, his very elderly parents, has been superb and very comforting to know he is so well cared for in such a friendly atmosphere by such cheerful staff and that he has settled well is a huge relief for us. We thank them all.
I cannot thank all the staff at Hamble Heights enough for the kindness, compassion and care they gave my family during my Dad’s 10-month stay with them. They treated my Dad with such dignity and made such efforts to get to know him despite his illness and difficulty in communicating. The activities that they engage residents and their carers in, meant that my mum and dad could enjoy being together again. Constantly, the thoughtful things that all staff did and provided, made a very difficult time so much easier. The end of life care that they provided for him and the care for us at this time was exemplary; we are so very grateful Dad was able to stay at Hamble Heights for this. He was able to die peacefully, with his family around him in familiar surroundings - a real home from home. It is a very special place and I only wish that every family going through a similar experience were lucky enough to have their loved one cared for in this way. Thank you Hamble Heights.
I cannot thank all the management and staff enough for all the care, consideration and kindness that they have all given to my father and his little dog. They have made the very difficult decision to put dad into a care home easier. I know dad is well cared for and shown love, compassion and he is treated with dignity. Since being in the home, he has put weight on, he is no longer afraid, frightened or unhappy as he has constant company and care. All the management and staff also treat me as part of the family when I visit and always ask how I am which is lovely as it is never easy to leave your loved one. I looked at 12 other homes before choosing Hamble Heights and I am so glad I did. I can leave dad and go away and lead my life knowing he is well cared for and there is no need for worry. The manager of the home realised the importance of keeping dad and his dog together and accepted the dog into the home which was extremely kind and considerate. A huge thanks to all.
Hamble Heights is not just another care home, it’s a CARING HOME, and there is a huge difference. Every worker accepts management responsibility at their level, from the top down, to create an atmosphere of calm, stability and respect, to ensure each resident and fellow worker is treated as a member of one big family, and they never fail. I know I have made the right choice in choosing Hamble Heights for my wife, that I can leave after a visit totally reassured. I hope, when my turn comes, there’s space for me.
My mum went into Hamble Heights for one week respite and settled so well decided she would like to stay permanently, due to the kindness of all the staff, the delicious food and excellent accommodation. Mum has made friends with residents and no longer feels lonely and feels safe. An excellent care home.
A happy relaxed atmosphere. Nice surroundings.
Thank you for your comments. We always value and encourage relatives and residents’ feedback, as it helps us to make improvements and strive to deliver the best service that we can. So I’m really grateful to your family for meeting with me last week to give us more detailed feedback.
As we...
My mother enjoyed her three weeks stay and I was happy in the knowledge she was in safe and caring hands.
Hamble Heights provided excellent care for both my father and the family before, during, and after his short time there. Management was really caring and helpful. The staff looked after my father with real consideration for his needs.
Overall this is an excellent care home that strives to give residents and their families a homelike experience. Nothing was too much trouble for them in making everyone feel really comfortable. I can't praise their efforts highly enough.
I have and will always recommend Hamble Heights. The administrative, nursing and caring staff are sensitive, friendly, informative and professional. I can’t thank them enough for looking after my husband during the 3 years and then the final days of his life, caring for him and myself, treating us with tenderness and dignity. My deepest and sincerest thanks to all concerned. It’s the management and staff that make the home excellent.
Mum was mostly well looked after in the last weeks of her life. Staff were kind, compassionate and respectful. The family were made to feel welcome. Concerns were dealt with professionally and quickly.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 September 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 23 July 2026Please contact the Home for additional details.
News (0) & Events (0)
There are no news items for Hamble Heights Care Home.
There are no upcoming events for Hamble Heights Care Home.
Awards / Recognitions (4)
- 30 Jan 2026Recipient: Hamble Heights Care Home
- 30 Jun 2022Recipient: Hamble Heights Care Home
- 01 Sep 2017Recipient: Hamble Heights Care Home
Accreditations
There are no accreditations posted yet for Hamble Heights Care Home.
Meet the Team (1)

One of the most important aspects for me is focusing on what matters to our residents. Getting to know every individual and adapting our world around theirs to ensure they always feel comfortable and supported makes a huge difference.
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