Hamble Heights Care Home

71-73 Botley Road, Fareham, Southampton SO31 1AZ
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9.6 106 Reviews
  • Hamble Heights Care Home, Southampton
Comfort, support and wellbeing are central to life at Hamble Heights. Its reputation is built on exceptional standards of care, so residents and their families know that they are in the safest hands.

Hamble Heights provides the highest levels of 24-hour, personalised elderly care available; including dementia, nursing and residential care. The care home team provides the best care and support, as well as companionship and empathy. The team are all focused on helping residents to thrive and enjoy each day. An in-house Wellbeing team support residents to enjoy a range of events and activities, to keep them entertained and offer them the chance to socialise, either one to one or within a group setting.

Hamble Heights’ Wellbeing Team has been recognised for its creativity, enthusiasm and dedication in bringing smiles to residents' faces every day. It was the winner of the regional award for Best Activities Coordinator in The Great British Care Awards (January 2016), and two-time winner for Evidence of Outstanding Activities in the Ladder to the Moon Awards (September 2016, 2017).

The modern and purpose-built home was designed to put residents’ needs first. For example, all rooms are extra-large, private and have an en-suite wet-room. The communal spaces are all furnished to a high standard. The emphasis is on comfort, to make it feel like a home from home. Hamble Heights offers a great community feel with comfortable lounges, bistro dining rooms, a bar, and even a hair salon. The home's professional chefs ensure appealing, varied, healthy and nutritious meals are offered, with resident's encourage to request their favourites and asked for feedback.

The residents’ rooms are fully furnished and kept spotlessly clean, and there is plenty of space to personalise the room if residents wish to bring their own furniture, pictures or ornaments.
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Care Provided by Hamble Heights Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Please contact the home to organise an assessment with one of our experienced clinical leads.


We can then give an accurate average weekly fee.

Contact Hamble Heights Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hamble Heights Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Rachel Yoxall (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Hamble Heights Care Home Reviews (106)

9.6

Hamble Heights Care Home has a Review Score of 9.6 (9.633) out of 10, based on 18 reviews in the last 2 years.
Over all time Hamble Heights Care Home has 106 reviews.

Overall Experience
  • 83
  • 16
  • 2
  • 1
  • 4
Date Published
  • 106
  • 6
  • 12
  • 18
  • 88
Reviewer Connection to Hamble Heights Care Home
  • 39
  • 20
  • 15
  • 8
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 106, showing 61-80
Review from Phillip C (Husband of Resident) published on 1 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hamble Heights is not just another care home, it’s a CARING HOME, and there is a huge difference. Every worker accepts management responsibility at their level, from the top down, to create an atmosphere of calm, stability and respect, to ensure each resident and fellow worker is treated as a member
of one big family, and they never fail. I know I have made the right choice in choosing Hamble Heights for my wife, that I can leave after a visit totally reassured. I hope, when my turn comes, there’s space for me.
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Review from Jane W (Daughter of Resident) published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went into Hamble Heights for one week respite and settled so well decided she would like to stay permanently, due to the kindness of all the staff, the delicious food and excellent accommodation. Mum has made friends with residents and no longer feels lonely and feels safe. An excellent care
home.
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Review from G M (Daughter of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
A happy relaxed atmosphere. Nice surroundings.
Reply from Sebastian Wiencelewski, Home Manager at Hamble Heights Care HomeThank you for your comments. We always value and encourage relatives and residents’ feedback, as it helps us to make improvements and strive to deliver the best service that we can. So I’m really grateful to your family for meeting with me last week to give us more detailed feedback.

As we discussed, I’m pleased to say we have addressed your query about the presentation of meals, and our seasonal menu has now changed to the winter menu. We were very fond of your mother and two of our carers, in particular, looked after her, which I know you appreciated. Although we have nurses on shift 24/7, we have also now strengthened the team and have trained two new care practitioners to support the nurses. We will be taking care of the fence in the private garden, which needs a new coat of paint. We have a decorating plan in place and this task will form part of it.

Thanks again for the time your family took to discuss with me how we can continue to make improvements to ensure Hamble Heights provides the very best care and companionship to its residents.
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Review from Jennifer M (Daughter of Resident) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Without exception, every member of staff and management acquitted their roles in an exemplary fashion nothing was too much. The accommodation was bright, clean and airy with all areas being accessible and legible.
My mother enjoyed her three weeks stay and I was happy in the knowledge she was in safe
and caring hands.
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Review from Paul H (Son of Resident) published on 15 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hamble Heights provided excellent care for both my father and the family before, during, and after his short time there. Management was really caring and helpful. The staff looked after my father with real consideration for his needs.


Overall this is an excellent care home that strives to give

residents and their families a homelike experience. Nothing was too much trouble for them in making everyone feel really comfortable. I can't praise their efforts highly enough.
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Review from Patsy H (Wife of Resident) published on 15 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have and will always recommend Hamble Heights. The administrative, nursing and caring staff are sensitive, friendly, informative and professional. I can’t thank them enough for looking after my husband during the 3 years and then the final days of his life, caring for him and myself, treating us with
tenderness and dignity. My deepest and sincerest thanks to all concerned. It’s the management and staff that make the home excellent.
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Review from Gillian S (Daughter of Resident) published on 19 September 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum was mostly well looked after in the last weeks of her life. Staff were kind, compassionate and respectful. The family were made to feel welcome. Concerns were dealt with professionally and quickly.
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Review from Richard H (Son of Resident) published on 5 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good experience. Caring, friendly staff. Activities were a real strength and were very popular with our mother.
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Review from C B (Friend of Resident) published on 31 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend was a resident at Hamble Heights for two weeks after major heart surgery i.e for recuperation only. A friend visited my friend in hospital before his discharge and cared for him during his two weeks along with the caring team. Her professionalism was excellent. Staff led a first-class team
ay Hamble Heights who cared for my friend to the very highest standards. I would without any reservations recommend Hamble Heights for recuperation after surgery.
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Review from Maureen M (Niece of Resident) published on 31 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was happy and content. The staff were so very kind to her.
We, as a family, were made very welcome.
I only wish her stay could have been longer.
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Review from Chris S (Son of Resident) published on 15 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in Hamble Heights for approximately 1 year during which time she received the best care during her last year. All the staff are constantly aware of the needs of the residents and talk to them as they go about their duties. The nursing staff are very helpful and will answer any questions
or concerns raised relating to the resident's health. The accommodation and equipment is of good quality and the general atmosphere is homely.
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Review from Guy T (Son of Resident) published on 29 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at Hamble Heights for over 4 years and was very caringly looked after by the carers and nurses there. Even the resident cat was very kind to her. Her diet was modified over the years as she progressively lost the ability to chew and the bed was also adapted to suit her lessening powers
of movement. A very pleasant environment to spend one's last years or less in.
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Review from Deborah D (Daughter of Resident) published on 12 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we had hoped that nursing home care for dear dad would never be necessary. However, as dad deteriorated at home, his nursing needs could no longer be met. So we made the difficult decision to transfer him to nursing home care.
The care that dad received at Hamble Heights from the moment
he arrived on the 4th January, until the date of his death on the 5th February, was exemplary. The staff maintained the highest standards of care, commitment, loving kindness, support and concern not only for dad but for us too as a family. We have nothing but praise for Hamble Heights and the team there brightened a very sad chapter. They treated dad with the utmost dignity, loving care and respect, as they took over responsibility for his end of life care, enabling us as a family to share once more special times with dad, knowing that he was properly cared for in his last earthly chapter. My dad deserved the best, and he received that at Hamble Heights: A true haven of peace and care.
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Review from Nikki N (Daughter of Resident) published on 8 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent the last 9 months of her life at Hamble Heights. Mum was thrown out of her previous care home because they said they could not meet her needs due to her fall risks and her level of dementia.
It was quite a relief to finally find a nursing home that I liked and I knew immediately that
this would be the right place for mum and I never regretted that decision.


Mum was often anxious and they changed the furniture around so she was safer, installed mats etc, in her bedroom and the lounge, in order to be alerted quickly.


Every time I visited, it was very evident how well she was being looked after, the staff really cared. I went in one day and mum was singing in a microphone with one of the staff, never once was I turned away.


The whole place is well run by the general manager, the nursing team, and staff are supportive not only to the resident but the family too.


I cannot recommend Hamble Heights highly enough, the whole team are a credit to their home and profession.

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Review from R P (Daughter of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care was exemplary throughout Dad's short stay. All the staff went over and above their normal duties, providing Dad with compassionate and very kind care. They treated him with great dignity and were also incredibly kind to us. We felt part of the Hamble Heights family and when our dad passed away,
they were genuinely sad and shared our sorrow. An outstanding place for our Dad's last journey in life.
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Review from Elaine W (Wife of Resident) published on 2 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband spent one week in Hamble Heights to receive end of life care. He couldn’t have been in a better place. His care was outstanding, and the care both my son and I received was outstanding too. We were made to feel very welcome and nothing was too much trouble. It’s a beautiful happy place where
all the staff are very attentive at all times. My son and I are in admiration of everyone at Hamble Heights, the care standards are very high, everywhere is kept spotlessly clean. We felt like it was our home too. I would not hesitate to recommend Hamble Heights to anyone, it’s a very happy, welcoming warm place full of staff with hearts of gold! We can’t thank them enough for how they took care of all of us. Thank you to all at Hamble Heights you are amazing!!
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Review from Maureen A (Wife of Resident) published on 7 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has complex health needs but receives excellent care from all the staff. There is a warm and friendly atmosphere at Hamble Heights. The staff are helpful and do their best to meet his individual needs and are very supportive. There is a wide range of activities which all can take part in.
The management and all the support staff are very approachable and create a secure and comfortable environment.
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Review from Philip D (Son of Resident) published on 30 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was resident at Hamble Heights for almost five years.
In all that time, her care was exemplary.
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Review from David (Son of Resident) published on 25 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent 11 months at Hamble Heights. During that period at no time did we have any concerns about her care there. The staff always treated her kindly and with respect. Both her room and the Home itself felt like a good hotel. The staff telephoned me as she neared the end so I was able to be
with her during her last moments, which I much appreciated.
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Review from Pauline G (Niece of Resident) published on 25 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hamble Heights care for my relative in a caring and supportive way.
They also care for us as his family
We are so very thankful to each member of staff
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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Hamble Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.708 for Hamble Heights Care Home is calculated as follows: ( (166 Excellents x 5) + (33 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 212 Ratings = 4.708
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Hamble Heights Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Sep 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 11 Jan 2026

Please contact the Home for additional details.

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Awards / Recognitions (3)

Meet the Team (1)

Rachel

Rachel Yoxall

Job Title: Home Manager Joined: 2024

One of the most important aspects for me is focusing on what matters to our residents. Getting to know every individual and adapting our world around theirs to ensure they always feel comfortable and supported makes a huge difference.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hamble Heights Care Home to verify any information. View our terms and conditions. Hamble Heights Care Home has an Enhanced Service - more info.