Comfort, support and wellbeing are central to life at Hamble Heights. Its reputation is built on exceptional standards of care, so residents and their families know that they are in the safest hands.
Hamble Heights provides the highest levels of 24-hour, personalised elderly care available; including dementia, nursing and residential care. The care home team provides the best care and support, as well as companionship and empathy. The team are all...
Comfort, support and wellbeing are central to life at Hamble Heights. Its reputation is built on exceptional standards of care, so residents and their families know that they are in the safest hands.
Hamble Heights provides the highest levels of 24-hour, personalised elderly care available; including dementia, nursing and residential care. The care home team provides the best care and support, as well as companionship and empathy. The team are all focused on helping residents to thrive and enjoy each day. An in-house Wellbeing team support residents to enjoy a range of events and activities, to keep them entertained and offer them the chance to socialise, either one to one or within a group setting.
Hamble Heights’ Wellbeing Team has been recognised for its creativity, enthusiasm and dedication in bringing smiles to residents' faces every day. It was the winner of the regional award for Best Activities Coordinator in The Great British Care Awards (January 2016), and two-time winner for Evidence of Outstanding Activities in the Ladder to the Moon Awards (September 2016, 2017).
The modern and purpose-built home was designed to put residents’ needs first. For example, all rooms are extra-large, private and have an en-suite wet-room. The communal spaces are all furnished to a high standard. The emphasis is on comfort, to make it feel like a home from home. Hamble Heights offers a great community feel with comfortable lounges, bistro dining rooms, a bar, and even a hair salon. The home's professional chefs ensure appealing, varied, healthy and nutritious meals are offered, with resident's encourage to request their favourites and asked for feedback.
The residents’ rooms are fully furnished and kept spotlessly clean, and there is plenty of space to personalise the room if residents wish to bring their own furniture, pictures or ornaments.
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Care Provided by Hamble Heights Care Home
Primary Care Categories
Older Person Care
Dementia
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Younger Adults
Length of Stay
Permanent Care
Respite Care
Care Types Provided
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
For a maximum of 60 Service Users
Dementia Care Types
Mild Dementia
Moderate Dementia
Advanced/Complex Dementia
Other Care Provided
Parkinson's Disease
Stroke
Palliative / End of Life Care
COPD/Pulmonary Disease
Bariatric Care/Obesity
Convalescent Care
Day Care
Facilities
Own Furniture if required
Pet Friendly (or by arrangement)
Smoking not permitted
Close to Local shops
Near Public Transport
Lift
Wheelchair Access
Gardens
Bar/Café
Residents Kitchenette
Phone Point in own room
Television point in own room
Residents Internet Access
Funding & Fees
Please contact the home to organise an assessment with one of our experienced clinical leads.
We can then give an accurate average weekly fee.
Contact Hamble Heights Care Home to confirm what's included and get a personalised quote:
Hamble Heights Care Home has a Review Score of 9.9 (9.886) out of 10, based on 26 reviews in the last 2 years. Over all time Hamble Heights Care Home has 119 reviews.
Review from Yvonne C (Wife of Resident) published on 30 July 2026 Submitted via Postal Card•
Overall Experience
I was a bit apprehensive about putting my husband in a home because we have been married for 67 years and I didn't want him to go just anywhere. But coming here I couldn't have wished for a better place Everything is good - staff, nurses, everyone. A perfect place for him.
I was a bit apprehensive about putting my husband in a home because we have been married for 67 years and I didn't want him to go just anywhere. But coming here I couldn't have wished for a better place Everything is good - staff, nurses, everyone. A perfect place for him.
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Review from Denise H (Daughter of Resident) published on 22 July 2026 Submitted via Website•
Overall Experience
What an amazing home. Staff are very friendly and go the extra mile to assist. Very impressed with how smoothly everything went to move my dad into Hamble Heights. He is very lucky to be in such a nice place. I know he will be looked after.
What an amazing home. Staff are very friendly and go the extra mile to assist. Very impressed with how smoothly everything went to move my dad into Hamble Heights. He is very lucky to be in such a nice place. I know he will be looked after.
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Review from Catherine H (Daughter of Resident) published on 8 July 2026 Submitted via Website•
Overall Experience
Mum moved in to Hamble Heights in April. It was an incredibly hard decision but Rachel, Alice and the entire team have been so kind and compassionate to Mum and gave us so much support and advice as a family. We are always greeted warmly when we visit. We visited many Care Homes prior to selecting...
Mum moved in to Hamble Heights in April. It was an incredibly hard decision but Rachel, Alice and the entire team have been so kind and compassionate to Mum and gave us so much support and advice as a family. We are always greeted warmly when we visit. We visited many Care Homes prior to selecting Hamble Heights and it was the only place that referred to our mum as 'Mum' rather than the resident or patient. Mum has settled really well. She is safe and looked after with care annd dignity. The staff are so friendly and caring and the home is clean and well maintained. It's lovely to pop in and spend time with Mum. Really happy with our choice and would highly recommend.
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Review from Dan F (Relative of Resident) published on 1 July 2026 Submitted via Website•
Overall Experience
Excellent facility, one of my relatives is based here, facilities always clean and tidy, friendly and dedicated staff. Would recommend to anyone looking to find a suitable home for their relatives or close friends
Excellent facility, one of my relatives is based here, facilities always clean and tidy, friendly and dedicated staff. Would recommend to anyone looking to find a suitable home for their relatives or close friends
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Review from Gloria H (Relative of Resident) published on 1 July 2026 Submitted via Website•
Overall Experience
Lovely care home, staff are always happy and attentive. We have come to many of their open day/fun days and always have a great time. Reception staff are particularly helpful. 100% would recommend to anyone.
Lovely care home, staff are always happy and attentive. We have come to many of their open day/fun days and always have a great time. Reception staff are particularly helpful. 100% would recommend to anyone.
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Review from Leanne D (Regular Volunteer) published on 1 July 2026 Submitted via Website•
Overall Experience
Hamble Heights Care Home provides exceptional care in a warm, friendly environment. The staff are kind, compassionate, and always go the extra mile for residents and families. I would highly recommend it.
Hamble Heights Care Home provides exceptional care in a warm, friendly environment. The staff are kind, compassionate, and always go the extra mile for residents and families. I would highly recommend it.
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Review from Annie B (Granddaughter of Resident) published on 18 June 2026 Submitted via Website•
Overall Experience
My Nan recently moved into Hamble Heights and the experience has been wonderful from the very beginning. From our first contact with Rachel and Alice, through to Nan settling in, everyone has been warm, kind and incredibly supportive. Any questions we have had have been answered quickly and openly,...
My Nan recently moved into Hamble Heights and the experience has been wonderful from the very beginning. From our first contact with Rachel and Alice, through to Nan settling in, everyone has been warm, kind and incredibly supportive. Any questions we have had have been answered quickly and openly, making the whole process feel reassuring and well managed. A special mention goes to Meenu, who always greets residents and families with a smile and treats everyone with genuine dignity, kindness and respect. Yvonne, the Activities Coordinator, brings such positivity and joy to the home and is clearly passionate about enriching residents' lives.
Moving a loved one into care is never an easy decision, but the team at Hamble Heights have given our family real peace of mind. We are so grateful for the care, compassion and support they have shown Nan and our family.
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Review from Anuszka W (Sister-in-law of Resident) published on 18 June 2026 Submitted via Website•
Overall Experience
Visited my brother's wife, and her home is beautiful. Everyone's so friendly, they made me tea and gave me biscuits, and even ice cream because it was super hot. They had a singer during lunch, great vibe and atmosphere. I even stayed longer than I planned, it just felt nice there. Well done...
Visited my brother's wife, and her home is beautiful. Everyone's so friendly, they made me tea and gave me biscuits, and even ice cream because it was super hot. They had a singer during lunch, great vibe and atmosphere. I even stayed longer than I planned, it just felt nice there. Well done Hamble, I'll be visiting more often .
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Review from Margaret B (Daughter of Resident) published on 4 June 2026 Submitted via Review Postal Card•
Overall Experience
Prior to our father's admission to Hamble Heights, the manager visited him in hospital to meet him and also to speak to the nursing staff on the ward to assess his medical needs.
My sister and myself also visited Hamble Heights. We were shown the bedroom ensuite that our father would be staying...
Prior to our father's admission to Hamble Heights, the manager visited him in hospital to meet him and also to speak to the nursing staff on the ward to assess his medical needs. My sister and myself also visited Hamble Heights. We were shown the bedroom ensuite that our father would be staying in. The residents' lounge, dining area and kitchen for that floor. It was explained that there was 24 hour access to visit, and when visiting, we could make ourselves a hot drink anytime. Our father's stay at Hamble Heights was from September to December 2025. He very much liked the room that he was staying in. It had a large window and he could easily see outside. He was bedbound and receiving end-of-life care. He had a ripple mattress and was turned approximately every 2 hours, and in between these times, he was checked by a member of the care staff. His medical and care needs were very well taken care of by the nursing and care staff and visiting members of the local GP practice. The cleaning staff came into his room every day and everywhere was kept very clean and tidy. The laundry staff delivered his laundered items back to his room. There were food choices on the menu that covered the needs of all the residents. It was good to see the manager walking about and doing regular checks, and maintenance was always readily available if required. My sister and myself were always made to feel very welcome. The atmosphere was of a bright, friendly, happy and caring home.
We thoroughly recommend.
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Review from Jason S (Son of Resident) published on 1 June 2026 Submitted via Postal Card•
Overall Experience
The best we could have ever expected for my mum. Clean, smells great, no problems needed to anything. First class staff also.
The best we could have ever expected for my mum. Clean, smells great, no problems needed to anything. First class staff also.
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Review from T R (Daughter of Resident) published on 11 May 2026 Submitted via Postal Card•
Overall Experience
Mum moved into Hamble Heights 5 weeks ago. Mum has cancer and needs help and support. Mum was welcomed in with open arms. Management, Rachel and Alice have been amazing, Numee, Tracey, carer Rachel, Yesir, Cosmo, Michelle, Kat, to name but a few, everyone is lovely.
Mum moved into Hamble Heights 5 weeks ago. Mum has cancer and needs help and support. Mum was welcomed in with open arms. Management, Rachel and Alice have been amazing, Numee, Tracey, carer Rachel, Yesir, Cosmo, Michelle, Kat, to name but a few, everyone is lovely.
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Review from Steve A (Son of Resident) published on 17 April 2026 Submitted via Website•
Overall Experience
We selected Hamble Heights on the reviews and a personal visit. I must say we were impressed from the start.
We were greeted upon our arrival and shown around. You could just sense, that this nursing home really did care for their residents and went the extra mile. All of the staff, not just the...
We selected Hamble Heights on the reviews and a personal visit. I must say we were impressed from the start. We were greeted upon our arrival and shown around. You could just sense, that this nursing home really did care for their residents and went the extra mile. All of the staff, not just the carers, go above and beyond, they were in fact exceptional. Our mother was there for just under eight weeks and was looked after so well. When our mother passed, that staff came in and paid their respects and were genuinely upset. No one wants to see their love one pass, but when it has to happen, Hamble Heights is the nursing home to take care of them.
They really are exceptional.
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Review from Karen M (Daughter of Resident) published on 9 April 2026 Submitted via Website•
Overall Experience
My dad was admitted to Hamble Heights at the end of January 2025, with a life expectancy of 6 - 8 weeks, due to the care and support he received from the staff he exceeded that timeline by 12 months.
On my first initial visit to the service Rachel answered all my questions and concerns with...
My dad was admitted to Hamble Heights at the end of January 2025, with a life expectancy of 6 - 8 weeks, due to the care and support he received from the staff he exceeded that timeline by 12 months. On my first initial visit to the service Rachel answered all my questions and concerns with honesty and compassion, when shown around the service everyone was kind, caring and welcoming. Sadly on 1st March, dad passed away, and the care and attention dad received from all staff the evening before and during that day, was outstanding and of immense comfort to me and my brother. We had left dad so he could get some rest but when things took a turn for the worse, the nurse called us to return immediately, on our arrival back at the home we were taken aback to see dad surrounded by the nurses and carers, until we'd got there. That image will remain with me until the end.
We cannot even begin to thank all the staff of Hamble Heights for their care and compassion throughout dad's stay. THANK YOU
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Review from Lisa P (Partner of Resident) published on 14 January 2026 Submitted via Postal Card•
Overall Experience
My partner came to Hamble Heights in December 2025. From the moment we arrived it felt homely. All the staff are caring, considerate and considerate to the residents and visitors. I can't thank Hamble Heights staff enough for the care they give my partner. I also would like to thank the management...
My partner came to Hamble Heights in December 2025. From the moment we arrived it felt homely. All the staff are caring, considerate and considerate to the residents and visitors. I can't thank Hamble Heights staff enough for the care they give my partner. I also would like to thank the management and administration staff for their hands on involvement in my partners wellbeing.
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Review from Val G (Daughter of Resident) published on 12 January 2026 Submitted via Postal Card•
Overall Experience
My mother was only a resident for a short time but during her stay at Hamble Heights i was impressed by the manager and her senior team who were most helpful and approachable at all times. The activity team worked really hard to include all residents with a diverse range of things to do. The...
My mother was only a resident for a short time but during her stay at Hamble Heights i was impressed by the manager and her senior team who were most helpful and approachable at all times. The activity team worked really hard to include all residents with a diverse range of things to do. The nursing staff were excellent. Food was generally of a high standard.
I would recommend this care home to anyone looking for a pleasant, secure environment for their loved one.
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Review from Janice R (Daughter of Resident) published on 17 December 2025 Submitted via Website•
Overall Experience
My mother was at Hamble Heights for 2 years and except for when she first went enjoyed her time there . She took time to settle but once she did she made friends and enjoyed taking part in all the activities .
She became ill about six weeks before she passed away. The care shown to her and us as...
My mother was at Hamble Heights for 2 years and except for when she first went enjoyed her time there . She took time to settle but once she did she made friends and enjoyed taking part in all the activities . She became ill about six weeks before she passed away. The care shown to her and us as her family was exemplary. Nothing was too much trouble.
I don't live in the area and the staff have been so supportive and helpful. I would definitely recommend Hamble Heights as a caring community who keep the residents safe, cared for and stimulated by the activities.
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Review from Catherine D (Daughter of Resident) published on 26 November 2025 Submitted via Postal Card•
Overall Experience
The staff are caring, kind and have unlimited patience. They are also doing a wonderful job of entertaining the residents, so that there is always something going on.
The care provided is personal, and we as a family are so glad we found Hamble Heights to look after our darling Daddy.
The staff are caring, kind and have unlimited patience. They are also doing a wonderful job of entertaining the residents, so that there is always something going on.
The care provided is personal, and we as a family are so glad we found Hamble Heights to look after our darling Daddy.
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Review from S H (Friend of Resident) published on 13 August 2025 Submitted via Postal Card•
Overall Experience
I thought what a lovely friendly home to visit. The staff seemed helpful and pleasant.
I thought what a lovely friendly home to visit. The staff seemed helpful and pleasant.
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Review from John H (Son of Resident) published on 12 August 2025 Submitted via Website•
Overall Experience
Although Dads time at Hamble Heights was relatively short the memories our families have taken away are happy ones with much of this being down to the high level of care the home and especially the staff provided, cannot praise them up enough.
We liked the way the home was set up, the staff always...
Although Dads time at Hamble Heights was relatively short the memories our families have taken away are happy ones with much of this being down to the high level of care the home and especially the staff provided, cannot praise them up enough. We liked the way the home was set up, the staff always made us feel welcome, they treated dad as if he was one of there own, we really couldn't have asked more from them.
Thank you so much.
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Review from Clare H (Daughter of Resident) published on 19 June 2025 Submitted via Postal Card•
Overall Experience
My father has been a resident since 2022. He has been well looked after & still is.
Mum stayed for 6 months during 2023 and was given excellent end of life care.
My father has been a resident since 2022. He has been well looked after & still is.
Mum stayed for 6 months during 2023 and was given excellent end of life care.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 September 2024
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
Bed Vacancies
2 Bed Vacancies
Posted: 21 September 2026
Please contact the Home for additional details.
News (0) & Events (0)
News
There are no news items for Hamble Heights Care Home.
Upcoming Events
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There are no accreditations posted yet for Hamble Heights Care Home.
Meet the Team (1)
Rachel YoxallJob Title Home ManagerJoined 2024
One of the most important aspects for me is focusing on what matters to our residents. Getting to know every individual and adapting our world around theirs to ensure they always feel comfortable and supported makes a huge difference.
Frequently Asked Questions about Hamble Heights Care Home
What types of Care is Hamble Heights Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hamble Heights Care Home have?
There are 60 Single Rooms.
What are the Facilities & Services at Hamble Heights Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hamble Heights Care Home to the centre of Southampton?
6.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hamble Heights Care Home to verify any information. View our terms and conditions. Hamble Heights Care Home has an Enhanced Service -what an Enhanced Service includes.
