Hamble Heights Care Home

71-73 Botley Road, Fareham, Southampton SO31 1AZ
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9.6 102 Reviews
  • Hamble Heights Care Home, Southampton
Comfort, support and wellbeing are central to life at Hamble Heights. Its reputation is built on exceptional standards of care, so residents and their families know that they are in the safest hands.

Hamble Heights provides the highest levels of 24-hour, personalised elderly care available; including dementia, nursing and residential care. The care home team provides the best care and support, as well as companionship and empathy. The team are all focused on helping residents to thrive and enjoy each day. An in-house Wellbeing team support residents to enjoy a range of events and activities, to keep them entertained and offer them the chance to socialise, either one to one or within a group setting.

Hamble Heights’ Wellbeing Team has been recognised for its creativity, enthusiasm and dedication in bringing smiles to residents' faces every day. It was the winner of the regional award for Best Activities Coordinator in The Great British Care Awards (January 2016), and two-time winner for Evidence of Outstanding Activities in the Ladder to the Moon Awards (September 2016, 2017).

The modern and purpose-built home was designed to put residents’ needs first. For example, all rooms are extra-large, private and have an en-suite wet-room. The communal spaces are all furnished to a high standard. The emphasis is on comfort, to make it feel like a home from home. Hamble Heights offers a great community feel with comfortable lounges, bistro dining rooms, a bar, and even a hair salon. The home's professional chefs ensure appealing, varied, healthy and nutritious meals are offered, with resident's encourage to request their favourites and asked for feedback.

The residents’ rooms are fully furnished and kept spotlessly clean, and there is plenty of space to personalise the room if residents wish to bring their own furniture, pictures or ornaments.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rachel Yoxall (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Hamble Heights Care Home Reviews (102)

Total of 102, showing 41-60
9.6

Hamble Heights Care Home has a Review Score of 9.6 (9.587) out of 10, based on 19 reviews in the last 2 years. Over all time Hamble Heights Care Home has 102 reviews.

Overall Experience

  • 79
  • 16
  • 2
  • 1
  • 4

Date Published

102
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Review from Bob P (Son of Resident) published on 14 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was a resident from 23 May until she passed away on 24 January 2020.
Her care was just excellent.
She was cared for, treated with dignity and respected by the staff.
The entertainment/wellbeing team were superb.
It was spotlessly clean and the food again excellent.

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Review from J P (Partner of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thoughtful and excellent care.

Reply from Amy Grohmann, Marketing Manager at Hamble Heights Care Home

Thank you we really appreciate you taking the time to complete a review for us. We try and make sure all of our residents receive the best care possible, so we are pleased that your partner has received thoughtful and excellent care.

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Review from P M (Daughter-in-law of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I chose Hamble Heights for my 97 year old mother-in-law who had been extremely ill at home and in hospital. She received wonderful care from all the staff, enjoyed the food, felt warm and safe at a time when the family needed to feel confident that we had chosen the right place for her. She received
24 hour nursing from the staff who were amazing. We were very pleased with Hamble Heights.

Reply from Amy Grohmann, Marketing Manager at Hamble Heights Care Home

Thank you for taking the time to give us a review. We are pleased to hear that your mother-in-law received a high quality of care during her stay with us at Hamble Heights and you felt confident that you had chosen the right home for her to receive the support she needed. Thank you again.

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Review from Pam S (Daughter of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My review is in contrast to the positive reviews for Hamble Heights. However I visited every day, so I was probably more familiar with many ongoing issues and challenges on the floor my father lived on than relatives who visited less frequently or had relatives on other floors. My father was a resident
for 12 months, during which time there were a lot of changes which impacted on service delivery, staff turnover etc.
Finding a care home for a relative is so very hard and stressful but I would advise you to look past the fixtures and fittings of a purpose-built home since these are not indicators of the levels of care and treatment your loved one will receive.

Reply from Nikki Richards, Home Manager at Hamble Heights Care Home

Thank you for your review of Hamble Heights and we are sorry that there were aspects of your father's care that fell short of your expectations. We take your concerns very seriously and value your feedback during the meetings that were held with the management team when your father was at the home. We take our standards of care very seriously and we are committed to delivering care which is both safe and effective.

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Review from Brian B (Son of Resident) published on 10 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Hamble Heights for nearly 5 months and was very well cared for. All the staff were always friendly and caring and did their best in looking after my mother treating her with compassion, respect and dignity.

Reply from Amy Grohmann, Marketing Manager at Hamble Heights Care Home

Thank you for your review of our Hamble Heights care home, we appreciate the time taken to write one. We pride ourselves on the care we provide all our residents, but it's always lovely to hear from you that your mother received the care she needed during her time with us. Thank you again.

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Review from Kay B (Friend of Resident) published on 7 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been extremely well cared for in the five years she was a resident at Hamble Heights. Her en-suite room was bright and comfortable. She could not have received better care anywhere else.

Reply from Amy Grohmann, Marketing Manager at Hamble Heights Care Home

Thank you for your kind review. That is great to hear that your friend enjoyed her time with us. We strive to make sure all our residents are well cared for and they enjoy their time with us, so it is always lovely to hear when they do. Thank you again.

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Review from Jo G (Daughter of Resident) published on 9 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, surroundings and food were just brilliant. The staff were dedicated to providing the best care.

Reply from Amy Grohmann, Marketing Manager at Hamble Heights Care Home

Thank you for your kind review. We strive to offer the highest level of care to all our residents and so we are pleased that you have experienced this.

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Review from Christopher H (Son of Resident) published on 9 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my step-father and my mother were residents at Hamble Heights.
Throughout their time there, they were treated with kindness and respect.
On each of my frequent visits to Hamble Heights, I was given a friendly greeting, offered a hot drink and given up to date information about my parent(s).
I
was particularly moved that a nurse sat with my mother throughout her last night so that she would not be on her own.
I don't think my parents could have been given better care.

Reply from Amy Grohmann, Marketing Manager at Hamble Heights Care Home

Thank you so much for your kind words. We are very pleased that both your stepfather and mother were treated with the respect and care they deserved and you were provided with frequent information for your peace of mind. We pride ourselves on providing the highest quality of care for all our residents. Thank you again for taking the time to review our care home.

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Review from Susan W (Wife of Resident) published on 1 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hamble Heights have looked after my husband with the utmost respect, compassion, skill and care, during his final day's and over the preceding years, he was a resident there. I could not have asked for a better nursing home and a better team. Thank you.

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Review from Jeannette D (Daughter of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Hamble Heights for 18 months and terminally ill with cancer. We visited several care homes in the area and the decision to choose Hamble heights was because we felt a welcoming, homely and very caring atmosphere. Coupled with this, we knew my father would receive the palliative
care required from the professional staff. In all respects, we were not disappointed. Dad was very content at Hamble Heights and expressed that he was very happy in his 'new home'. No matter what day or time we visited, which was pretty variable, Dad was clean, warm, cosy and safe. His room was beautiful, light and airy with its own large en suite facilities. He enjoyed the food, especially the lovely English breakfasts. As a family visiting from afar, we were always well received and encouraged to use the in-house facilities for tea/coffee for ourselves. When Dad died, the love and understanding we received from all the staff were palpable. We were so lucky to have found Hamble Heights.

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Review from Nicholas I (Son of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally very good but I was being pushed to have my father's body removed while it was still warm.

Reply from Cath Bezer, Home Manager at Hamble Heights Care Home

We sincerely apologise that this is the impression you received. Our intention is to provide support and understanding to families, especially during these difficult times. If you would like to discuss this matter further, we would be happy to arrange a meeting at a time convenient to you.

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Review from Susan P (Friend of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has only been a resident here for just over 2 weeks. Her care and treatment have been wonderful. We as a family could not be happier.
Her overall health and wellbeing have improved significantly since she has been here.
All the staff here are fantastic - they care passionately.
The staff
catered for a birthday party for her - wow - what a great day.

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Review from Jenni W (Sister-in-law of Resident) published on 7 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown to my sister in law has been second to none. I cannot speak highly enough of all the management and staff involved with her care. We entrusted her into their home at Hamble Heights and they did not fail us.
As a family, we were always greeted and made to feel welcome.
Any concerns we had were dealt with at the highest level straight away. She was a very sick lady, terminally ill who has sadly passed away now. We are comforted with the knowledge everyone did their very best for her and that she died peacefully. For this, we are eternally grateful.

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Review from Pamela J (Mother of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were made very welcome on our first visit to Hamble Heights to discuss our son's admission.
Since he has been there, the warmth, caring and concern of all the staff, not only for our son but also for us, his very elderly parents, has been superb and very comforting to know he is so well cared for
in such a friendly atmosphere by such cheerful staff and that he has settled well is a huge relief for us. We thank them all.

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Review from Ally (Daughter of Resident) published on 19 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank all the staff at Hamble Heights enough for the kindness, compassion and care they gave my family during my Dad’s 10-month stay with them. They treated my Dad with such dignity and made such efforts to get to know him despite his illness and difficulty in communicating. The activities
that they engage residents and their carers in, meant that my mum and dad could enjoy being together again. Constantly, the thoughtful things that all staff did and provided, made a very difficult time so much easier. The end of life care that they provided for him and the care for us at this time was exemplary; we are so very grateful Dad was able to stay at Hamble Heights for this. He was able to die peacefully, with his family around him in familiar surroundings - a real home from home. It is a very special place and I only wish that every family going through a similar experience were lucky enough to have their loved one cared for in this way. Thank you Hamble Heights.

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Review from Jan S (Daughter of Resident) published on 14 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot thank all the management and staff enough for all the care, consideration and kindness that they have all given to my father and his little dog. They have made the very difficult decision to put dad into a care home easier. I know dad is well cared for and shown love, compassion and he is treated
with dignity. Since being in the home, he has put weight on, he is no longer afraid, frightened or unhappy as he has constant company and care. All the management and staff also treat me as part of the family when I visit and always ask how I am which is lovely as it is never easy to leave your loved one. I looked at 12 other homes before choosing Hamble Heights and I am so glad I did. I can leave dad and go away and lead my life knowing he is well cared for and there is no need for worry. The manager of the home realised the importance of keeping dad and his dog together and accepted the dog into the home which was extremely kind and considerate. A huge thanks to all.

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Review from Phillip C (Husband of Resident) published on 1 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hamble Heights is not just another care home, it’s a CARING HOME, and there is a huge difference. Every worker accepts management responsibility at their level, from the top down, to create an atmosphere of calm, stability and respect, to ensure each resident and fellow worker is treated as a member
of one big family, and they never fail. I know I have made the right choice in choosing Hamble Heights for my wife, that I can leave after a visit totally reassured. I hope, when my turn comes, there’s space for me.

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Review from Jane W (Daughter of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Hamble Heights for one week respite and settled so well decided she would like to stay permanently, due to the kindness of all the staff, the delicious food and excellent accommodation. Mum has made friends with residents and no longer feels lonely and feels safe. An excellent care
home.

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Review from G M (Daughter of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A happy relaxed atmosphere. Nice surroundings.

Reply from Sebastian Wiencelewski, Home Manager at Hamble Heights Care Home

Thank you for your comments. We always value and encourage relatives and residents’ feedback, as it helps us to make improvements and strive to deliver the best service that we can. So I’m really grateful to your family for meeting with me last week to give us more detailed feedback.


As we discussed, I’m pleased to say we have addressed your query about the presentation of meals, and our seasonal menu has now changed to the winter menu. We were very fond of your mother and two of our carers, in particular, looked after her, which I know you appreciated. Although we have nurses on shift 24/7, we have also now strengthened the team and have trained two new care practitioners to support the nurses. We will be taking care of the fence in the private garden, which needs a new coat of paint. We have a decorating plan in place and this task will form part of it.


Thanks again for the time your family took to discuss with me how we can continue to make improvements to ensure Hamble Heights provides the very best care and companionship to its residents.

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Review from Jennifer M (Daughter of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception, every member of staff and management acquitted their roles in an exemplary fashion nothing was too much. The accommodation was bright, clean and airy with all areas being accessible and legible.
My mother enjoyed her three weeks stay and I was happy in the knowledge she was in safe
and caring hands.

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Current Review Score: 9.6 (9.587)

Overview of Review Score

The Review Score of 9.6 (9.587) out of 10 for Hamble Heights Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.587 for Hamble Heights Care Home is calculated as follows: ( (161 Excellents x 5) + (40 Goods x 4) + (16 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 223 Ratings = 4.587

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hamble Heights Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 11 Aug 2025

Please contact the Home for additional details.

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Awards / Recognitions (3)

Meet the Team (1)

Rachel

Rachel Yoxall

Job Title: Home Manager

Joined: 2024

One of the most important aspects for me is focusing on what matters to our residents. Getting to know every individual and adapting our world around theirs to ensure they always feel comfortable and supported makes a huge difference.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hamble Heights Care Home to verify any information. View our terms and conditions. Hamble Heights Care Home has an Enhanced Service - more info.