






Comfort, support and wellbeing are central to life at Hamble Heights. Its reputation is built on exceptional standards of care, so residents and their families know that they are in the safest hands.
Hamble Heights provides the highest levels of 24-hour, personalised elderly care available; including dementia, nursing and residential care. The care home team provides the best care and support, as well as companionship and empathy. The team are all...
Care Provided by Hamble Heights Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Please contact the home to organise an assessment with one of our experienced clinical leads.
We can then give an accurate average weekly fee.
Contact Hamble Heights Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Welford Healthcare
- Private Owned
Person in charge
- Rachel Yoxall(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
- Number of floors: 3
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Hamble Heights Care Home Reviews (119)
Hamble Heights Care Home has a Review Score of 9.9 (9.878) out of 10, based on 27 reviews in the last 2 years.
Over all time Hamble Heights Care Home has 119 reviews.
Dad has been here since August 2020 having been evacuated From Southampton Hospital during the first wave of covid. We did not have a choice of where he went due to covid but my nephew works for the patient transport service & said whenever he dropped off patients or picked them up the home was clean and fresh smelling and staff were friendly and helpful. The home and staff have been amazing. To begin with he was able to participate in activities that they put on which was brilliant. My favourite was the locks and bolts board. So good for the dexterity. Dad has advanced dementia and is now bed bound and unable to communicate at all but he is always clean shaven, nails clipped and in bed with appropriate pillows etc. the nurses and carers have always been kind and I thank them every week that they take such good care of Dad. I am a nurse myself but Im not sure I could do this role.
She also seems to have a new lease of life since settling in here, which is absolutely great.
Love the fact that dogs are taken in to see the residents as she loves that. It is also great that the family can take theirs in to see her.
My father had a particularly terrible type of dementia and like all people living with dementia was tortured by some of the awful debilitating side effects. Staff always treated him with dignity and respect and made our family feel like part of their family.
Dad sadly passed away at the end of January but it is only now that I feel that I can speak about the experience.
The Manager and the deputy manager were just fantastic and let us stay with my father all day, every day and allowed us too use an empty room so that we could catch up on sleep but all be close by.
There were just the most amazing team and he died a very peaceful, painless death with all of his family by his side.
This home is outstanding and staff always go the extra mile to ensure that residents and their families are made to feel welcome and included.
Staff go above and beyond to make sure the residents are happy and entertained on a daily basis. At what is a horrendous time they have given me strength and supported us both to get through the challenges that this awful disease has thrown at us. I feel able to call them anytime of day or night, for a chat or sometimes just cry on the phone to them, and know that they will always be happy to listen. The staff have become our family. The home is spotlessly clean, the rooms are large and bright, the garden is lovely but it is the staff that make this home exceptional.
My husband has been in Hamble Heights since April 20201. He sadly passed away in January 2022. The manager and all the staff were so wonderful to us both and our family. They went above and beyond all our expectations and supported us through this awful time. We were able to stay with my husband until he passed away. We will be eternally grateful to all at Hamble Heights.
Staff are friendly and hardworking. Communication has improved, and our Emails are responded to promptly. Our views have been listened to and actioned. We feel our relative is safe and well looked after. We always get a lovely welcome on arrival.
She did not have dementia but was put on a floor where she would have other residents coming into her room day and night and even climbing into bed with her and stealing her items. Being told there wasn’t enough staff or they are busy so she would have to use her bed pad for the toilet and not give the correct medication.
There are a few carers who are genuinely good and care for residents but it sadly doesn’t outweigh the downfalls.
There was hardly any communication during covid and we weren’t always told about her care including her end of life.
Nice modern care home with a holistic approach to the meaning of care. Relatives are encouraged to participate in their relative's care/well-being plan and to become close associates of the home and staff. Very impressed with the team spirit too. Regardless of function, all staff make it their business to show an interest in the residents - and their kin!
Thank you very much for your positive review. We always value feedback and are heartened to receive such encouraging comments. I will pass on your kind words to the Home Manager and team at Hamble Heights.
Social services put a safeguarding order around my father (quite an achievement when we were paying approx £6000 a month for his care), as they were so concerned about the care he was receiving and the CQC have subsequently highlighted failings my father sadly experienced first hand. He has thankfully improved in his new home when they have people who administer medication on time and make sure he has plenty of fluids.
I am sure an insincere reply will appear, offering a meeting, but if they were genuinely concerned, they had all of Lockdown to work on care plans and improve standards and staff training.
If you care about your loved one please put them in a home that cares, which is not this one!
We are saddened to hear that there were aspects of your father's care that did not meet your expectations. We work very closely with both the CQC and the Local Authority to drive improvement across our homes, and we are confident that significant progress has and continues to be made. We are...
Please think long and hard before placing a loved one here.
My father was here for 20 months, initially, it was good, but then there was a change of management/ownership. Most of the long-serving staff quickly left. There were at least four changes of the home manager in a matter of months. High staff turnover, high use of agency staff was a real issue.
My father had to be safeguarded by social services for his own safety, the home missed his important medications on at least three occasions and he suffered numerous falls. There were other issues too long to list here.
Finally, Dad was admitted to the hospital as he was extremely ill. He was in hospital for three weeks thereafter we took the decision to move his care home, which was traumatic and very disruptive for an elderly vulnerable chap.
Dad was paying nearly £6,000 a month to be safeguarded!
The management didn't even apologise for everything that had happened.
Thank you for your review of Hamble Heights. We are very saddened to hear your views that there were aspects of your father's care that you were unhappy with and did not meet your expectations. As an organisation, we are always looking for ways to improve, and all of the feedback we receive is...
Had a lovely stay, everyone's lovely and helpful.
Thank you for taking the time to give us a lovely review Eileen, it's wonderful to hear that you had a lovely stay and that the team were helpful. We would welcome you back to stay anytime!
Mum had a lovely two-week respite stay at Hamble Heights. She was cared for and made to feel very much at home, making it easier for me to enjoy my holiday without worrying about mum while I was away. Above all, Mum was happy during her stay, which to me is priceless. I wouldn't hesitate to recommend Hamble Heights.
Thank you for your kind review Emma. It's wonderful to hear that your mum enjoyed her stay with us at Hamble Heights and you were able to enjoy your holiday (I hope you had a lovely holiday!). I will pass on your kind words to the Home Manager and team at Hamble Heights.
The team of staff are friendly and caring and constantly try to keep the residents entertained, unfortunately, mum has been a resident during the lockdown and we have not been able to visit, but the team at Hamble Heights have made every effort to keep us informed and in contact via skype.
Although mum was only a resident for a few months, having recently passed away, I would have no hesitation recommending Hamble Heights.
Thank you for your lovely review Lyn and my condolences for your mum. I'm pleased that you feel her stay at Hamble Heights care home was a pleasant one despite the unfortunate lockdown situation. I will be sure to pass on your comments to the team there. Thank you again.
The care home could not have done more to help our friend in the last 2 and 1/3 years she lived with you.
Thank you for taking the time to post a review. We are pleased that you feel your friend was looked after well during her time with us. Thank you again.
My husband was transferred from the hospital with myeloma during Covid. He passed away peacefully at 7:20 pm on 1/5/20. No visiting was allowed. No words would be enough to describe how he was cared for - I contacted the nursing home at least four times a day and I was dealt with very sympathetically. During his last few hours I was there, to say they were understanding, caring and outstanding in every way would be an understatement.
Thank you for taking the time to post a review during what must be a very sad and difficult time - our condolences to you and your family. We are pleased that your husband was treated in a caring and sympathetic manner during his stay with us. Again sorry for your loss.
The professionalism, kindness and support helped during this really difficult time. Dad was treated with respect and dignity. The rooms were clean, and the food was amazing. All reception staff were helpful and kind.
The only negative was the e-mail I sent to the home manager was not replied to; I think this was disrespectful.
Thank you for your kind review. That's lovely to hear that your Dad was treated with respect and dignity and you received the kindness and support during a difficult time. Our apologies that you never received a reply to your email. I have checked with the Home Manager and she has assured me that...
Each floor has a spacious lounge informally arranged so the "chairs around the wall" scenario often found in other care homes is avoided - a nice touch.
Rooms are large with generous en suite facilities. There is a choice of menus served restaurant-style.
I would not hesitate to recommend this care home.
Thank you for your kind review. It is one of our main priorities at Encore that our residents enjoy living at our care homes and we completely agree that one of the reasons that this is achieved is because of the great team we have at the home, so thank you for acknowledging this - I will make sure that your comments are passed onto all the team at Hamble Heights.
Her care was just excellent.
She was cared for, treated with dignity and respected by the staff.
The entertainment/wellbeing team were superb.
It was spotlessly clean and the food again excellent.
Thoughtful and excellent care.
Thank you we really appreciate you taking the time to complete a review for us. We try and make sure all of our residents receive the best care possible, so we are pleased that your partner has received thoughtful and excellent care.
I chose Hamble Heights for my 97 year old mother-in-law who had been extremely ill at home and in hospital. She received wonderful care from all the staff, enjoyed the food, felt warm and safe at a time when the family needed to feel confident that we had chosen the right place for her. She received 24 hour nursing from the staff who were amazing. We were very pleased with Hamble Heights.
Thank you for taking the time to give us a review. We are pleased to hear that your mother-in-law received a high quality of care during her stay with us at Hamble Heights and you felt confident that you had chosen the right home for her to receive the support she needed. Thank you again.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 September 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 23 July 2026Please contact the Home for additional details.
News (0) & Events (0)
There are no news items for Hamble Heights Care Home.
There are no upcoming events for Hamble Heights Care Home.
Awards / Recognitions (4)
- 30 Jan 2026Recipient: Hamble Heights Care Home
- 30 Jun 2022Recipient: Hamble Heights Care Home
- 01 Sep 2017Recipient: Hamble Heights Care Home
Accreditations
There are no accreditations posted yet for Hamble Heights Care Home.
Meet the Team (1)

One of the most important aspects for me is focusing on what matters to our residents. Getting to know every individual and adapting our world around theirs to ensure they always feel comfortable and supported makes a huge difference.
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