Iffley Residential and Nursing Home

My dad was resident for 16 months. During his stay my dad was looked after and loved by all of the staff. I felt very happy to leave Dad after a visit, knowing he would be well cared for. Thank you.

I arrived in September 2015 having had a nervous breakdown in February caused by stress linked to ill-health and work. The 3 years spent in Iffley have put me back on my feet, so I can now move into my own (new) home (house) in Oxford. The warmth and helpfulness of the management team and the excellent support from the nursing and care staff have been truly first rate. I feel also I have made real friendships with many of the staff. Note too that I have experienced both the nursing floor (top floor) and the ground floor, in each case much appreciating the support I have received. The setting in a small wood is both calming and delightful with birdsong to cheer me up.

Outstanding care, kind staff, one could not ask for better service from a care home.

This is my first experience of a residential care home and given all the critical reports about them in the media, I was apprehensive when my husband entered this one six months ago.

But that has turned out to be quite unnecessary. When I set out on my frequent visits to see him, I'm feeling depressed. But on arrival, all members of staff are welcoming, warm, helpful and pleasant. My spirits rise. I have never seen a resident treated with anything but respect and friendly kindness.

The receptionist is always smiling and welcoming.

I feel my husband is very safe and well cared for - the staff are very kind. My main concern is that sometimes the carers have too much to do and I feel they are under stress. This can make the atmosphere a little tense. I feel that when the carers are busy, the nurses should be more hands on. When everyone is helping the atmosphere is lovely. Visitors don't mind feeding other residents to help out but not when nurses are not busy but not helping carers.

My mother settled very well into Iffley Residential and Nursing Home, even though she was reluctant to leave her own home. This was largely due to the welcome and care she received when she arrived. This has continued with staff who really care for each resident's individual needs.

She is encouraged to join in the activities when she wants to and is alerted to them when they occur. Special events e.g the recent "cruising week", when there was also a party with a French theme, are fun and bring back memories which then become a topic of conversation, which continues for some time. Marvellous.

The atmosphere in the home is superb, friendly, cheerful and helpful both to residents and visiting relatives and friends. Whether it is the registered nurses, care assistants and the cleaners too. The care given is excellent and personalised to the recipient's needs.

They were extraordinarily patient and good humoured. A number commented on her lovely smile. I went to sit with her when it was thought the end was near. She was in bed in her very pleasant room and the staff had arranged her bedding to make her as comfortable as possible. She died soon after I left. I think she had a peaceful end.

My mother came to Iffley Residential and Nursing Home ten months ago after a stressful period, when I was helping her to move out of her flat on the south coast. The welcome she received on arrival was very reassuring and she almost immediately began to seem more relaxed and rested. The care and consideration of the staff and their efforts to help her retain her independence, made her feel at home very quickly and enabled us to take a summer holiday without worrying. Since then, she has continued to settle in, relying increasingly on the relationships with the carers in the home. My mother was not an obvious candidate for a residential home, being a fairly shy person who needs her privacy. This has been entirely respected at Iffley and the staff make huge efforts to facilitate and manage social interactions between residents for their mutual benefits. I cannot imagine an environment where she could be happier.

They never stopped trying and were always patient.

Any small concerns have been addressed and sorted swiftly and patiently and larger problems - such as a persistent bad smell have resulted in the en-suite being replaced. The manager has responded and has been very approachable and helpful. Thank you everyone - the staff appear universally to be caring and gentle!

However, it is not home. I would leave tomorrow if I could.

(Dementia Suite)

Difficult moments are dealt with promptly, without fuss and with good humour.

(Admin)

I have found the staff efficient and helpful, and also supportive in trying circumstances.

I can recommend the home, staff and management team, they made a massive positive difference to the quality mum’s last few years of life and we knew she was safe and happy.

My aunt came to the home some time ago, I was her carer, she was unable to care for herself so I went to the care home to view it and it seemed very nice. Since she has been there it's like she has been given a new lease of life she goes to the toilet on her own and she feeds herself, none of this she could do before. They are now moving her downstairs as she doesn't need the care of being on another level. She now loves it where she is, everyone at the home as simply the best, no complaints she is being well looked after. I truly recommend this home.

From the moment we came for first interview with the administrator, we were made to feel welcome, everything was clearly laid out for us and no pressure made to decide to stay. I have watched my neighbour, whom I recommended to you, change from a frightened isolated, vulnerable lady to a comfortable secure individual joining in activities, singing and watching TV, something she hasn't done for years. Am so glad you are looking after her.

My mother-in-law now aged 96, needed to move into a nursing home following a debilitating infection and fall in her own home 2 years ago, which left her completely immobile and unable to care for or feed herself. Thanks to a combination of remarkable resolution on her part and patient considerate support and encouragement from the staff at Iffley she managed to regain enough mobility, now using a zimmer frame to give her back some pleasure in life. I remain very impressed at the quality of care at Iffley. One couldn't ask for more professional carers and nurses.

The Iffley Home looked after both my parents to the end of their days, and in an exemplary way. It is a custom built home, so the facilities are excellently suited to purpose. But the most important thing in any care home is the staff at Iffley, they are genuinely caring, gentle and loving, and unfailingly cheerful. We had complete confidence in both the staff and management.

I had been caring for my husband for five years and I had to accept, albeit with difficulty, that I couldn't do it anymore. I spent many days looking for a suitable nursing home but couldn't find any which satisfied me. My criteria was simple; if I could live there then it would be fine for my husband. His GP suggested I visited your home. I have to say you were not on my list because of the negative CQC report but I was pleasantly surprised. My husband was admitted on 3rd August 2015. Difficult beginnings but he is now settled. The nursing staff and carers have been excellent, supported by a remarkable manager. My husband and I had a very pleasant Christmas lunch which was a real bonus. I just hope that in the future, the nursing staff will be able to attend to his needs, thus averting the trauma of having to go into hospital.