Iffley Residential and Nursing Home

Anne Greenwood Close, Iffley, Oxford OX4 4DN

Iffley Residential and Nursing Home, Oxford, Oxfordshire
Iffley Residential and Nursing Home, Oxford, Oxfordshire
Iffley Residential and Nursing Home, Oxford, Oxfordshire

Situated in stunning grounds in a picturesque rural village, Iffley is a beautiful care home.

The team pride themselves on caring for residents with kindness and supporting them to live life to the full in wonderful surroundings.

Designed with luxury and comfort in mind, the home boasts welcoming lounges, with garden views and bright and airy dining areas, where residents can sit and enjoy delicious home-made food and freshly baked cakes, which are prepared by the home’s catering team.

The spacious en-suite bedrooms are tastefully decorated and have television and telephone points, plus Wi-Fi.

There is a cinema room and a hairdressing salon, where residents can enjoy a little pampering.

Iffley has exquisite gardens, which include a putting green, a summer house and water feature, with raised beds for those who enjoy a spot of light gardening. Alternatively they are a tranquil place to relax with loved ones, who are welcome at any time.

Group: Sanctuary Care Ltd

Person in charge: Sue Stubberfield (Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 76 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 76

Shared Rooms: 0

Rooms with ensuite WC: 76

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Iffley Residential and Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Iffley Residential and Nursing Home has a Review Score of 9.1 (9.130)

The Review Score of 9.1 (maximum of 10) for Iffley Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Iffley Residential and Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.538 for Iffley Residential and Nursing Home is calculated as follows: ( (141 Excellents x 5) + (60 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 221 Ratings = 4.538

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.592 Points relating to the number of positive Reviews for Iffley Residential and Nursing Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.2 positive Reviews (76 registered maximum number of service users ÷ 5). 9 Reviews ÷ 15.2 Target = 0.592

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    8
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Iffley Residential and Nursing Home?

  • Extremely LIKELY
    18
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Iffley Residential and Nursing Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Resident / Service User
    2
  • Wife of Resident/Service User
    2
  • more

Emails to the manager and admin are answered immediately. Always welcomed by staff here, I have arrived many times unannounced to find my mother being treated kindly by staff - unaware of my presence.
The receptionist is always smiling and welcoming.

How likely would you be to recommend Iffley Residential and Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I feel my husband is very safe and well cared for - the staff are very kind. My main concern is that sometimes the carers have too much to do and I feel they are under stress. This can make the atmosphere a little tense. I feel that when the carers are busy, the nurses should be more hands on. When everyone is helping the atmosphere is lovely. Visitors don't mind feeding other residents to help out but not when nurses are not busy but not helping carers.

How likely would you be to recommend Iffley Residential and Nursing Home? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Poor

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My mother settled very well into Iffley Residential and Nursing Home, even though she was reluctant to leave her own home. This was largely due to the welcome and care she received when she arrived. This has continued with staff who really care for each resident's individual needs.

She is encouraged to join in the activities when she wants to and is alerted to them when they occur. Special events e.g the recent "cruising week", when there was also a party with a French theme, are fun and bring back memories which then become a topic of conversation, which continues for some time. Marvellous.

How likely would you be to recommend Iffley Residential and Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

The atmosphere in the home is superb, friendly, cheerful and helpful both to residents and visiting relatives and friends. Whether it is the registered nurses, care assistants and the cleaners too. The care given is excellent and personalised to the recipient's needs.

How likely would you be to recommend Iffley Residential and Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My old boss was a resident at the Sanctuary Care Home, Iffley, Oxford for nearly a year and a half (I think).
She moved to the home from another home because her dementia had increased.
During her time at the Sanctuary Home, her dementia increased greatly.
It was very sad to see this, but it was immensely comforting and reassuring to see the wonderful care provided by the staff.
It was extraordinary how they all seemed to know her as an individual, and accepted her difficult behaviour as a consequence of her condition.
They were extraordinarily patient and good humoured. A number commented on her lovely smile. I went to sit with her when it was thought the end was near. She was in bed in her very pleasant room and the staff had arranged her bedding to make her as comfortable as possible. She died soon after I left. I think she had a peaceful end.

How likely would you be to recommend Iffley Residential and Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

My mother came to Iffley Residential and Nursing Home ten months ago after a stressful period, when I was helping her to move out of her flat on the south coast. The welcome she received on arrival was very reassuring and she almost immediately began to seem more relaxed and rested. The care and consideration of the staff and their efforts to help her retain her independence, made her feel at home very quickly and enabled us to take a summer holiday without worrying. Since then, she has continued to settle in, relying increasingly on the relationships with the carers in the home. My mother was not an obvious candidate for a residential home, being a fairly shy person who needs her privacy. This has been entirely respected at Iffley and the staff make huge efforts to facilitate and manage social interactions between residents for their mutual benefits. I cannot imagine an environment where she could be happier.

How likely would you be to recommend Iffley Residential and Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I want to compliment all the staff! My mum has lived at Iffley Care Home for about 3 years and has been very content.
Any small concerns have been addressed and sorted swiftly and patiently and larger problems - such as a persistent bad smell have resulted in the en-suite being replaced. The manager has responded and has been very approachable and helpful. Thank you everyone - the staff appear universally to be caring and gentle!

How likely would you be to recommend Iffley Residential and Nursing Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My cousin had severe Dementia and her behaviour became very difficult. She was often aggressive to staff. Nevertheless, she was treated with great understanding and kindness by all the staff.
I was deeply impressed by the wonderful way they cared for her and never 'gave up' just because she was difficult and hard to communicate with.
They never stopped trying and were always patient.

How likely would you be to recommend Iffley Residential and Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

At all levels, staff are approachable and communicative and friendly. The position in the edge of Oxford means visits from friends and family are relatively easy.
Rules and regulations are kept to the minimum and are elastic.
Food - Quantities are enormous. Far too much, too often.
My wife died here recently (of old age). The staff could not have been more sympathetic, kind and helpful.
However, it is not home. I would leave tomorrow if I could.

How likely would you be to recommend Iffley Residential and Nursing Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

(Dementia Suite)

My overall impression (I visit most days) is that the staff are not just competent and professional, but that there is a culture of kindness in the way they work.
New residents are helped gently to adjust to what is for most a great change in their way of life.
Difficult moments are dealt with promptly, without fuss and with good humour.

(Admin)

I have found the staff efficient and helpful, and also supportive in trying circumstances.

How likely would you be to recommend Iffley Residential and Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have lived here for 13 months. I have chronic fatigue syndrome/IBS/gut candidiasis/parasites which cause very many food intolerances. Iffley has been magnificent in helping me cope with all this (aged 64) - cooking special food daily, supporting me with excellent care and providing an environment where I can rest and work out how to recover with the help of outside specialists.
The setting of the home is a small word is peaceful and life enhancing, with birdsong all around.
Most importantly, the management is first class - responsive, kind, caring, dealing quickly and efficiently with my requests.
The manager is exceptional, warm, decisive and helpful. When I found the dementia resident on the top (nursing) floor too trying after 12 months, she instantly found me the perfect room on the ground (residential) floor, where I am very happy. The administrator, activities coordinator and resident handyman are equally good. Ps. I have been a director of a major book publisher so I know how to judge management.

How likely would you be to recommend Iffley Residential and Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum moved from Yorkshire to Oxford so we could be part of each other’s lives, while ensuring she was cared for on a day to day basis as she was no longer able to organise her thoughts enough to run her life alone. The team are genuinely caring, loving and patient and always wonderful at smoothing the way on the occasional times when mum didn’t want us leave her after time together.
The home has a fresh feel, nice bedrooms, lounge areas and garden where relatives and friends can spend time together. Key pad doors give safety but complete access for relatives and friends to visit at any time of the day, always felt reassuring. Whenever activities involved music, everyone knew to make sure mum joined in! We really benefited from how well all the staff knew mum when she had a short time in nursing care at the home.
I can recommend the home, staff and management team, they made a massive positive difference to the quality mum’s last few years of life and we knew she was safe and happy.

How likely would you be to recommend Iffley Residential and Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My aunt came to the home some time ago, I was her carer, she was unable to care for herself so I went to the care home to view it and it seemed very nice. Since she has been there it's like she has been given a new lease of life she goes to the toilet on her own and she feeds herself, none of this she could do before. They are now moving her downstairs as she doesn't need the care of being on another level. She now loves it where she is, everyone at the home as simply the best, no complaints she is being well looked after. I truly recommend this home.

How likely would you be to recommend Iffley Residential and Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the moment we came for first interview with the administrator, we were made to feel welcome, everything was clearly laid out for us and no pressure made to decide to stay. I have watched my neighbour, whom I recommended to you, change from a frightened isolated, vulnerable lady to a comfortable secure individual joining in activities, singing and watching TV, something she hasn't done for years. Am so glad you are looking after her.

How likely would you be to recommend Iffley Residential and Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law now aged 96, needed to move into a nursing home following a debilitating infection and fall in her own home 2 years ago, which left her completely immobile and unable to care for or feed herself. Thanks to a combination of remarkable resolution on her part and patient considerate support and encouragement from the staff at Iffley she managed to regain enough mobility, now using a zimmer frame to give her back some pleasure in life. I remain very impressed at the quality of care at Iffley. One couldn't ask for more professional carers and nurses.

How likely would you be to recommend Iffley Residential and Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The Iffley Home looked after both my parents to the end of their days, and in an exemplary way. It is a custom built home, so the facilities are excellently suited to purpose. But the most important thing in any care home is the staff at Iffley, they are genuinely caring, gentle and loving, and unfailingly cheerful. We had complete confidence in both the staff and management.

How likely would you be to recommend Iffley Residential and Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My mum has been a resident at Iffley for 2 and a half years and her care has been professional even when she has been difficult. She has always been treated with patience and compassion and I would recommend the home to anyone.

How likely would you be to recommend Iffley Residential and Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I had been caring for my husband for five years and I had to accept, albeit with difficulty, that I couldn't do it anymore. I spent many days looking for a suitable nursing home but couldn't find any which satisfied me. My criteria was simple; if I could live there then it would be fine for my husband. His GP suggested I visited your home. I have to say you were not on my list because of the negative CQC report but I was pleasantly surprised. My husband was admitted on 3rd August 2015. Difficult beginnings but he is now settled. The nursing staff and carers have been excellent, supported by a remarkable manager. My husband and I had a very pleasant Christmas lunch which was a real bonus. I just hope that in the future, the nursing staff will be able to attend to his needs, thus averting the trauma of having to go into hospital.

How likely would you be to recommend Iffley Residential and Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Sue Stubberfield, Home Manager at Iffley Residential and Nursing Home responded to this review on 26 Jan 2016:

Thank you so much for taking the time to complete such a positive review of our home and recommend us to others. I am delighted to say that following our latest CQC inspection our home has a ‘Good’ rating.

All the staff appear to genuinely care about the residents and try to do their best at all times.

How likely would you be to recommend Iffley Residential and Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

February 2016

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