Iffley Residential and Nursing Home

In the time I have been staying at Iffley Residential and Nursing Home, I have received nothing but first-class care and attention. The staff from administrative, medical, caring, catering has been of the highest quality and given with a real sense of dedication and professionalism, and I have been made to feel that everything is done with the aim of coming as close to being a "home from home" as is possible and is offered with good humour and understanding patience. One can't expect perfection and if there a few minor things which could be looked into is the time lag between responses to the red button - can be up to ten minutes - though emergencies, of course, can't be foreseen. Also, the gap between lunch and supper is very tight. But these are minor faults in an otherwise outstanding service. This is a very happy community.

My mother moved into Iffley Residential and Nursing Home in February 2026. My mother and our family have been made to feel very welcome and supported by all of the staff team. My mother has a lovely room and she is able to retain her independence, whilst also being supported by staff as required. Our family recently joined our mother at an 'Hawaiian based' bbq, which involved the residents holding activities such as painting large palm tree leaves etc. We all had a great day. The staff are supportive and kind and are very approachable. The menus are varied and cater for all tastes, We are relaxed and reassured by mum's team. Thank-you.

My first impression of the home was a friendly, homely place which, as it is close to where mum lives, suited her well for the few weeks of respite care following a fall. Many of the staff were particularly kind and thoughtful making her stay a comfortable one. There were, however, several concerns which arose. Poor communication - staff not listening or responding to requests. Inadequate cleanliness and hygiene. Unsafe areas in the grounds not clearly cordoned off. Lack of concern for an item - a personal possession of sentimental value,

Absolutely fantastic care home. Everyone is so friendly and helpful. It was a stressful journey finding the right place for my elderly father, however as soon as we walked into Iffley we were made to feel welcome and my mind was put at rest. I can not thank everyone enough for their kindness and they way they look after my Dad.

Buildings and facilities well designed, well maintained and fit for purpose.

The staff are excellent, polite, caring. The place is always clean and odour free. The food is always good quality, however some strange things on menu, vegetables need more cooking.

The facilities are kept very clean and the food is of high quality and well presented. It looks nice and you want to eat it! Thanks to all the staff at Iffley.

End-of-life care for my father. The staff treated him with dignity and respected any choices he made. The admin staff are excellent saw we needed a long bed and ordered it for him. Warmingly greeted by the staff and management when entering the building/floors.

My father was admitted to the care home in August for palliative care. He was treated with the utmost respect and dignity and nothing was too much trouble. The staff took their time to explain everything to us and were always polite and friendly. If we had any concerns or worries they were there to listen to us any time the the day or night. Gold Star! The level of care my dad received was outstanding, compassionate and dignified.

My mother really did not like this place. She was admitted to the residential floor which wasn't too bad. They put her on a table for all meals with a man who didn't speak and failed to engage her in any of their activities (maybe Mum's fault). She was moved upstairs to the nursing floor when she got worse. I was not impressed with the room she was given. The staff here varied a lot. Some of them were lazy (on their phones when Mum's fingernails were black) but the nurse was good. The worst thing was they forgot her 98th birthday but made amends by holding a party later for her. The food, I'm afraid, was pretty awful. She wasn't the easiest resident - but I expected a more caring attitude.

Very impressed. Only a slight blip - no one on the desk when I arrived and no one to say what to do or where to go. Similarly needed help to get out and didn't know what to do. This could have been indicated on arrival. Lovely home. My cousin looked very well.

Thank you to all the staff for your support on a difficult journey.

Knowing my husband’s condition will only get worse it is good to know that there are nursing facilities on the top floor. I am pleased that, if our life had to take this turn, I was offered a place at Iffley.

I have been very happy with my mother’s care at Sanctuary over the past 3 years. The staff are excellent and the atmosphere in the home is very positive and friendly. There are regular opportunities to provide feedback and attend relatives’ meetings.

What an excellent place! The carers, caterers, cleaners and management are brilliant. They all care for the residents with compassion. The atmosphere is uplifting with lots of laughter!

Quite happy with the friendly staff. They deal with any issues I have. She occasionally has other people's clothes placed in her room. Perhaps more attention should be given to labelled clothes. Mum enjoys her activities especially Bingo.

We have been very happy with the standards of service provided for my mum. The staff are always, friendly, and really easy to chat to about Mum and offer lots of support for us as a family as it has been a difficult decision putting Mum in a home for all of us. She seems very settled and happy now. She has put on some weight as eating so much better and the nurses really seem to care and engage well with her. Admin and reception have always been super helpful and informative. I have only had one negative experience of a staff member who I felt spoke to me and Mum quite abruptly and came over as quite rude. I rarely see her on the floor so I hope that she has very little to do with my mum and next time will flag to management if I feel uncomfortable. Apart from that, all the staff have been so very lovely.

With one or two exceptions the staff are lazy and the managerial team uncooperative. My father was semi mobile when first admitted but on many occasions we would arrive at midday to find him still bed bound and unwashed. He was put on a “behavioural chart” following one incident that I agree was unacceptable but was basically “name calling” and certainly did not warrant the action taken. We found food trodden into the carpet which had been left in situ for over 24 hours, incidents of prescribed medication not being administered, being left in a soiled condition for hours during the night and staff not answering residents' bells when they were being called. If your relative is bed bound and does not require much care Iffley is ideal. If they wish to have some kind of life look elsewhere!

Warm friendly staff. Nice room/facilities. Possibly not enough care staff: my dad had not had a shower during his stay. Previous visits I noticed my dad had not had a shower for 12 days. He was a bit under-stimulated on his previous visit but more people seemed to be around recently.

I think that the top management at Sanctuary must have cut the food bill and spent the money on redecorating the corridors and doors and refurbishing the kitchens. The doors are all white so it is difficult to know when you are near your room. Also, all the members of staff wear the same coloured dental uniform so it looks and feels like I am living in a dental surgery.