St Margaret's Care Home

5 East Suffolk Road, Edinburgh EH16 5PH

St Margaret's Care Home offers nursing, respite, dementia, and palliative care. The home is located close to a number of parks and golf courses, and with great access to local amenities, St Margarets is a warm and inviting residence in Newington.

Bedrooms are set across three floors, and each floor has its own living and dining rooms, meaning peace and quiet is never far away.

All furnishings and décor throughout the home are of an exceptionally high standard. They also have a large main garden with raised flower beds accessed from the ground floor, and two patio gardens used by residents on the first and second floors with fantastic views of Arthur’s Seat and Salisbury Crags.

Chefs prepare fresh, nutritional food on site, meaning residents can choose from a varied daily menu. Special dietary requirements will be catered for.

A dedicated activities coordinator supervises a comprehensive programme of events and excursions to keep all residents engaged and stimulated, though their participation, while encouraged, is entirely optional. Activities are planned in close consultation with residents and their families to ensure everyone has an interesting and stimulating calendar to look forward to.

Group: brighterkind

Person in charge: Lucy Duffin (Home Manager)

Local Authority / Social Services: Edinburgh City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Inspectorate* Report on St Margaret's Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 9.2 (maximum of 10) for St Margaret's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for St Margaret's Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.582 for St Margaret's Care Home is calculated as follows: ( (123 Excellents x 5) + (56 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 189 Ratings = 4.582

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.583 Points relating to the number of positive Reviews for St Margaret's Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 7 Reviews ÷ 12 Target = 0.583

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 St Margaret's Care Home has a Review Score of 9.2 (9.165) from 16 Reviews


Average Ratings

  • Excellent
    10
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Margaret's Care Home?

  • Extremely LIKELY
    15
  • Likely
    0
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Margaret's Care Home

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Brother of Resident/Service User
    2
  • Great-Niece of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

My mum passed away recently but spent the last 9 months of her life at St Margaret's. Any nagging doubts about mum moving to her "last and new home" were quickly dispelled as she settled into her new abode within a matter of weeks. The care, compassion and interest shown by the staff at "St Margaret's" played a big part in mum's daily life, supported by a varied activities schedule, which got mum's "grey cell matter" ticking over. What can I say to the team at St Margaret's apart from a "big thank you" and remember you do make a difference to the residents lives. So take a bow "team St Margaret's" take a bow.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

A warm comfortable nursing home. Kind and caring staff. Very flexible in respite provision and provide and very high standard of care. I feel comfortable leaving my husband here to allow me to have a much-needed break.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I visit my friend several times a year when in Edinburgh. The staff are very helpful and friendly. My friend seems happy and well-cared.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

At the age of ninety seven.
My mother has been at St Margaret's since May 2017. She has severe sight loss and dementia. She has been treated with respect and dignity through this difficult time of adjusting and settling in.
The staff are very caring and helpful and listen to all concerns, questions and suggestions. St Margaret's has a happy lively atmosphere.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother who is 80 was admitted to St Margaret's with late stage dementia and a number of other health issues requiring care. I live in New Zealand and returned to Scotland to see for myself how the care she was receiving from Social Care was going - after a brief few days, it was obvious my mother's needs were not being met, so we started looking at a private care home. St. Margaret's had been recommended and we managed to get in contact when a bed was available.
After a couple of weeks, my mother's complexion and health improved. The nurses, carers, facilities, food and activities are all excellent and the change in my mother was quite apparent after spending so much time alone at home. I am very happy that my mother is being very well cared for and appreciate the work all the care staff do, as I know it can be a very difficult vocation at times.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been in St Margaret's for 9 months. The greatest compliment I can give is when I leave her I know she is in good hands and is well looked after and have no reason to worry.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My uncle recently passed away at St Margaret’s having been resident there for 3 years.
He had moderate dementia and had been agitated and intermittently paranoid prior to the move. He settled well and had 3 happy, comfortable years with excellent care, several family parties at the home to mark special occasions and many laughs. He had a large, bright, corner room on the top floor which caught the sunlight much of the day. We were very impressed by the cleanliness and happy, friendly atmosphere throughout the home and the family also felt welcome and part of the “St Margaret’s family”. We would particularly like to praise the St Margaret’s team for the exceptional end of life care and additional support to my father throughout my uncle’s residence at St Margaret’s and subsequently. Much appreciated holistic care!

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My sister couldn't be any better looked after than in St Margaret's. There is always activities going on and the residents even get taken out for ice cream. They held an 80th birthday party for my sister which was fantastic, as last year we weren't sure we would even get to celebrate since my sister was so poorly. The excellent staff are all so friendly and it's down to them that my sister recovered as well as she did.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Very good standard of care and extremely understanding when the bill couldn't be paid until guardianship came through. Always looks clean and residents look comfortable. Decorated nicely and rooms are private. Plenty of activities and music always playing. Would recommend to anyone.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My great aunt has been a resident for a while now and is doing much better than what she was when in the hospital. Great friendly staff that know how to look after their resident's with the utmost professional manner.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   5 out of 5

Overall a lovely home which is made by the carers and other staff. All the staff show great care towards my Aunt and the other residents living there.
Value for money is scored down by the food and drink available. The quality of the menu could be improved. Would also like to see more facilities for those who are sensory impaired.
My Aunt has settled in well and is very comfortable in the care home. She has formed a great bond and trust with her carers and nurses. The staff always make her feel safe and reassured and are also welcoming towards her other friends and family who visit.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

We were pleased to get my mother a suitable room at very short notice and the move was handled very smoothly by the care home. It took Mum a few weeks to settle in but she soon responded positively to the excellent care she received, celebrating her 99th birthday in style! Although Mum was often reluctant to eat properly, the carers showed endless patience and ingenuity, which was much admired and appreciated by the family. We were pleased that this final phase of Mum's long life was spent in such safe, secure, well-equipped and well-run surroundings, amongst people who genuinely cared for her.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Professional reception on making initial enquiry. Several care options available, all explained. Rooms arranged to suit residents and their needs accommodated. Caring staff, with most issues, addressed directly with residents. Support when required is provided to relatives to assist with settling residents in.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Happy to accept residents who may be classed as 'difficult' by their family. Extremely kind and gentle service by patient and knowledgeable staff. No unnecessary communication with relatives, but always able and willing to provide a detailed report on progress. There is good encouragement to join in activities but they also accommodate those who prefer their own company. Open visiting hours at all times.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My brother has been here for approximately 2 years and he is 84, he has moderate dementia and has very limited physical ability and variable ability to feed himself. My family and I are very pleased with the excellent care provided for my brother, who is doing well at the care home.
He is cheerful and visits are good with myself or my family.
His room is bright, cheerful and the staff have arranged a large board for cards, letters, items relating to his past occupation and photos - a very good idea.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

This is a review based on my mum's stay to date. She has been a resident for just over 2 years now. On the whole the home and staff have been and are good. The inconsistency in management however has had a detrimental effect on the home and as a result the residents and staff have suffered. We also feel there are not enough individual activities for the residents, our mum is one of the few who has still got full mental capacity and we feel this is not catered for. They shouldn't be expected to take part in group activities where everyone else has dementia or some degree. Also I was suppose to get a questionnaire in the post but didn't.

How likely would you be to recommend St Margaret's Care Home? Don't know

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Average Rating:   3.3 out of 5

Bethany Gibbons, Marketing assistant at St Margaret's Care Home responded to this review on 06 Jul 2016:

Thank you very much for the feedback, we feel it is really important to hear the good comments and equally the not as good.
The new manager of St Margaret's is now in post. Lucy Duffin is an experienced manager with a track record for improving care home services. She is very passionate about person centred care and in particular activities based upon individuals preferences and individual goals. Lucy is meeting with activity leaders on a weekly basis and has also recruited a third activity leader for the home. In addition to this very positive news for St Margaret's residents, Lucy and the activities team have now introduced brighterkind’s Wishing Well scheme. The Wishing Well scheme is really centred around understanding our residents, finding out about their life story and getting to know the things they would really like to do, so that our caring team can help to make their wishes a reality – there have been some amazing success stories across brighterkind and the team are keen to get going with this in addition to the home’s daily activities programme.

The team at St Margaret's have been really wonderful in the period where they had a period of disrupted leadership, they showed real strength of character and passion for their roles. However, the feedback from the team since Lucy has arrived is positive. The team feel more settled and eager to grow in their roles. The feedback from Lucy is also very positive, she is really enjoying her time and is very focused on addressing any issues.

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: brighterkind

Date: Thursday 01 Feb 2018

more details

June 2017

April 2017

Top 20 Large Care Home Groups 2017

Recipient: brighterkind

Date: Saturday 01 Apr 2017

more details

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Care Home Idol 2016

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