St Margaret's Care Home

5 East Suffolk Road, Edinburgh EH16 5PH
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9.9 93 Reviews
  • St Margaret's Care Home, Edinburgh
St Margaret's Care Home offers a wide range of care services, including nursing, residential, dementia, respite and palliative care. Located in the welcoming area of Newington, the home is conveniently close to several parks, golf courses, and local amenities, providing residents with both comfort and easy access to the surrounding community.

The home features a well-designed layout across three floors, with each floor offering its own living and dining areas to ensure that peace and quiet are always within reach. Every room is furnished and decorated to an exceptionally high standard, creating a warm, homely environment.

St Margaret's Care Home boasts beautiful outdoor spaces, including a large main garden with raised flower beds, accessible from the ground floor. Additionally, there are two patio gardens on the first and second floors, providing fantastic views of Arthur's Seat and Salisbury Crags, which residents can enjoy at their leisure.

The on-site chefs prepare fresh, nutritious meals daily, offering a varied menu with options to suit all tastes. Special dietary requirements are catered for with care and attention.

A dedicated activities coordinator leads a comprehensive programme of events and excursions, designed to keep residents engaged and stimulated. While participation is encouraged, it is always optional, and activities are planned in close consultation with residents and their families to ensure everyone has an enjoyable and fulfilling calendar.
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Care Provided by St Margaret's Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Nursing Care: from £1750
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1750
  • RESPITE Self-Funded Nursing Dementia Care: from £1750

Settle in and make yourself at home this Winter. Enjoy 3 weeks for the price of 2, saving from £1750. Valid for admissions between 15th December to 15th March 2026. T&Cs apply.

These prices are only a guideline, please contact St Margaret's Care Home to find out the exact price for your requirements.

Contact St Margaret's Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Support you may be entitled to

If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £248.70 per week (if you are over the age of 65) and Free Nursing Care funding of up to £111.90 per week. This support is is not reflected in this fee amount.

Contact St Margaret's Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kate Martin (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

St Margaret's Care Home Reviews (93)

9.9

St Margaret's Care Home has a Review Score of 9.9 (9.949) out of 10, based on 28 reviews in the last 2 years.
Over all time St Margaret's Care Home has 93 reviews.

Overall Experience
  • 79
  • 13
  • 1
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Date Published
  • 93
  • 3
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  • 28
  • 65
Reviewer Connection to St Margaret's Care Home
  • 21
  • 18
  • 13
  • 7
  • 5
  • 5
  • 4
  • 4
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  • 2
  • 2
  • 1
  • 1
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Total of 93, showing 41-60
Review from P R (Son of Resident) published on 29 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident in St Margaret's for three years now. Although she has dementia, she has retained her individuality and her joyful nature. This, I believe, is down to the loving care and professionalism of the excellent staff at St Margaret's and also the nurturing environment there. My
family and I have great peace of mind knowing that my mother is in such caring hands.
Reply from Harriet Sharland, Marketing Administrator at St Margaret's Care HomeThank you, P R, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your mother's experience at St Margaret's Care Home is so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Gordon N (Cousin of Resident) published on 13 September 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
The staff I have talked to and met are all very pleasant, professional and caring. But, they are so very understaffed, seriously so. To speak to my cousin I sometimes have to call as many as six times to get an answer, and even then, I'm likely asked to call back in 30 minutes. Even worse than that,
the mobile phone that is used is horrendously crackly, and, more often than not, of a 20-minute conversation, will only be able to understand 6 maybe 10 minutes max. It is so frustrating and, for an older, frail person who suffers from dementia, it must really be exasperating. I have complained for many months about this and keep being told that they're looking into it. But, both my brother and I continue to experience this every time we call. As I told management, were my cousin not so frail, I would have no hesitation in recommending she be moved to a council home. Since my wife works in a council home and has told me that service is much better there.
Reply from Katie Barnett, Marketing Executive at St Margaret's Care HomeThank you, Gordon, for taking the time to give feedback and for your kind words about the team. In regards to concerns about our team levels, we are continuing with ongoing recruitment. For now, we conduct regular assessments of our residents' needs and use consideration of how the team are deployed, ensuring that residents' needs are met with safe team levels at all times. We apologise that you have experienced line interference in the home and we understand that this is not ideal. This is something we are aware of and have tried to resolve many times. We have had the lines assessed with no problems flagging up. The Home Manager has previously discussed different options with you to resolve this going forward and has explained the situation. She is happy to discuss your concerns in more detail on your next visit to the home or over the phone. Thank you again and we look forward to hearing from you.
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Review from David M (Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very kind and efficient in dressing me, giving me meals which are very good! I am put into a comfortable bed.
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Review from Roy H (Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel it's not bad.
I feel I am cared for.
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Review from J C (Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like it here, and I am cared for well.
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Review from D K (Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very good.
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Review from Donald F (Son of Resident) published on 4 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fantastic care home. Ever since I got in touch to arrange for my mum to come in, the whole team has been truly amazing. Mum is very happy and has settled in quickly. When I visited her today, she had on a big smile and spoke positively about all the help she is getting, plus the choice and quality
of the food and daily activities.
I have met or spoken with a lot of people at the home so far in helping Mum out. Each and everyone has been very kind, compassionate and professional. They are all a great credit to St Margarets and the work, of caring for our loved ones. I cannot thank you enough.
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Review from Mary C (Friend of Resident) published on 17 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a great comfort to see the kindness and attentive care provided to my friend during her time at St Margaret's.
In the most difficult of circumstances and under many pressures caused by the pandemic, staff continued to give their best and to put their residents' needs first.
I was heartened
to observe the genuine respect and consideration shown and to know that important and meaningful bonds had been established at a time when visits were not possible or difficult to manage. It was clear that the standards of personal care were high. The food looked and smelled appetising, and my friend regularly liked to spend time in the lounge with other residents or in the garden when she was able.
As a visitor, I always received a warm welcome from reception, care and nursing staff and was grateful to witness the practical and tender palliative care offered at end of life.
Reply from Olivia Shields, Marketing Assistant at St Margaret's Care HomeThank you, Mary, for your comments about your recent experience at St Margaret's Care Home. Our residents’ wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.
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Review from J C (Resident) published on 8 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is good.
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Review from D K (Resident) published on 8 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like it here.
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Review from Ross M (Grandson of Resident) published on 24 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my grandfather has received over the past year has been excellent. The team at St Margaret’s have kept us up to date, and he is so happy there. He enjoys the food and the activities and has a good relationship with the team.
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Review from Raymond L (Respite Resident) published on 10 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in St Margaret’s Care Home for a weeks respite. I was pleasantly surprised at the lovely surroundings and lovely room that she was given. The staff were all very attentive and looked after my mum really well.
Thank you very much to all at St Margaret’s.
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Review from Rose R (Daughter of Resident) published on 10 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum feels comfortable and safe with the staff at St Margaret's. They are very kind and professional. My mum has settled in well and enjoys the varied activities. Her love of music, singing and dancing seems to be encouraged. I now love my visits to see her, and knowing she is content at St Margaret's
gives myself and my family peace of mind.
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Review from Janet B (Wife of Resident) published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are all so kind, respectful, very friendly, and my husband is very well looked after. Thank you.
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Review from Ruth Y (Daughter of Resident) published on 17 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother has had has been quite extraordinary whilst at St Margaret's. Loving, kindly attentive and caring - even in the most challenging of circumstances. She has been there for the last seven years. Her behaviour can be difficult, but the staff have been loving and tolerant and shown the
patience of saints frankly. I live in London and the last year during Covid has been particularly cruel and difficult. In my absence of being able to visit, I have felt comforted by the compassion and care shown to my mother, who is coming up to 92 has defied all expectations of her life span - and I believe this is in no small part because of the way she has been looked after and nourished. All I can say is a simple but heartfelt thank you! Truly.
Reply from Olivia Shields, Marketing Assistant at St Margaret's Care HomeThank you, Ruth, for your comments about your recent experience at St Margaret's Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review from Julie H (Granddaughter of Resident) published on 3 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are fantastic and go over and above to make my Grandma happy. Always keeping us updated via the private Facebook group page with photos and videos. We love how accommodating they have been for setting up zoom/facetime calls. Thanks again.
Reply from Olivia Shields, Marketing Assistant at St Margaret's Care HomeThank you, Julie, for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.
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Review from Gail D (Daughter of Resident) published on 3 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the care home now for almost two weeks, 12 days to be specific therefore isolation will be completed on Thursday. Mum has a lovely room, very clean and spacious and not short of the carers taking their time to spend time with Mum in her room throughout the long days of isolation.
I am excited for Mum to now be introduced to the rest of the residents and staff. Judging by recent photos on the website there are countless activities. I would also like to add, the activity team are brilliant, you email for a slot for zoom, it is literally booked for the same say within minutes of you submitting the email.
Reply from Olivia Shields, Marketing Assistant at St Margaret's Care HomeThank you, Gail, for your comments about your recent experience at St Margaret's Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. Have a lovely day.
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Review from Scott M (Grandson of Resident) published on 3 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thanks to the staff for keeping a smile on my grandad's face. It’s been a hard year not getting to see my grandad, but thankfully the staff have managed to keep my family in contact with my grandad through zoom calls, and their fantastic Facebook page. All the residents and staff look like they are
having a great time and keeping us updated with photos of my grandad looking well and happy.
Reply from Olivia Shields, Marketing Assistant at St Margaret's Care HomeThank you, Scott, for letting us know how we are doing at St Margaret's Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from Gail H (Daughter of Resident) published on 30 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was admitted to St Margaret’s in September during COVID. Understandably, we could not be with her which made the experience quite traumatic for us all. However, I have been delighted to see how she has been cared for and the activities staff go out their way to keep everyone entertained. A Facebook
page is now available so we can see what the residents get up to and this is so heartwarming to see. Zoom calls keep us in touch until visiting can be brought back but at least Mum can see us and us her. In these strange times, I can’t thank all the staff at St Margaret’s enough - the receptionists, the care staff, entertainments staff, cleaners, kitchen staff and laundry. Every one of them goes out of their way to keep relatives safe and happy and we all owe you so much. Hopefully, there will come a time when we can thank you in person and come in and assist in the care of our relatives to give you all a well-deserved break. From my heart, I thank you all.
Reply from Olivia Shields, Marketing Assistant at St Margaret's Care HomeThank you, Gail, for letting us know how we are doing at St Margaret's Care Home and for the kind words about our team. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review from J C (Granddaughter of Resident) published on 25 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My gran has been in care at St Margaret’s for a good part of a year now and I can not thank all the staff enough at St Margaret’s for all the care they have given to my gran, they have been excellent support during the Covid outbreak, keeping our family well informed of how my gran was getting on, even
though we know they were facing challenges within the home, whenever I call the staff are encouraging and positive. The new Facebook page is a wonderful source of information and a way to see how my gran spends her time, not to mention the activity staff taking the time to arrange a Zoom call to see my gran, just seeing my gran on the screen helps ease the fact we have not seen each other for what seems like forever. A huge thank you to everyone.
Reply from Olivia Shields, Marketing Assistant at St Margaret's Care HomeThank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience of St Margaret's Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Current Review Score: 9.9 (9.949)

Overview of Review Score

The Review Score of 9.9 (9.949) out of 10 for St Margaret's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.949 for St Margaret's Care Home is calculated as follows: ( (319 Excellents x 5) + (17 Goods x 4) ) ÷ 336 Ratings = 4.949
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Margaret's Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Quality grades

Date:
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Kate

Kate Martin

Job Title: Home Manager Joined: 2019

What is your professional background?


I began nursing in 2010, where I worked in various areas of the NHS before moving over into the care home sector. Studying an MSc in the Health and Well-being of Older People gave me the skills and confidence to dedicate my career to this client group- an area I dearly love. I have previously held posts in Clinical Lead, Deputy Home Managers and Head of Care Lead Nurse positions while continuing to work for a local agency in supporting the NHS, Marie Curie and St Columba's Hospices. I have experience in General Surgery, Renal and GI, Gynaecology, Medical Assessment Unit, Cardiac High Dependency, Medicine of the Elderly and Palliative Care.



As well as being a home manager, you are also a registered nurse. Why did you first get into nursing?


Nursing found me. Following personal challenges in my own life, I found that my empathy and compassion for people developed and the need to help others became my focus. It's a phenomenal responsibility being a Nurse, and I feel very privileged to have been given this opportunity.


What one thing do you enjoy most about your job?


I enjoy the challenge of being a new Home Manager and the fast-paced, ever-changing environment that is care. The position I am in allows me to see care delivery from all angles while building a service that is true to the needs of the individual.


What was a defining moment for you?


Providing palliative care to a 34-year-old lady with stomach cancer. At the time I cared for her, she had a son the same age as mine and had been diagnosed 2 weeks before her death. I learnt that day the importance of living in the moment and being thankful for my family and son. You can't dictate the future, but you can enjoy the present.?


What interests you outside of work?


I am a huge sports fan with special interests in rugby and football. Manchester United is where my heart will always be. I also enjoy walking with my dogs and spending time with my 5-year-old son. I also enjoy watching movies, especially Sci-fi and thrillers, as well as listening regularly to music. I have a personal interest in German history and sport.

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