St Margaret's Care Home

My father stayed at St Margaret's for around six weeks. All the staff were so kind to him, which was the most important thing to me. I felt he was safe and well looked after in lovely surroundings. There was a good atmosphere among the staff, which made it a positive place to be. Thank you.

Enjoyed my stay here.

Place kept clean and tidy - everyone very helpful.

Very happy living in the care home. The staff do a great job and activities are very varied for everyone.

My mother has been a resident in St Margaret's for three years now. Although she has dementia, she has retained her individuality and her joyful nature. This, I believe, is down to the loving care and professionalism of the excellent staff at St Margaret's and also the nurturing environment there. My family and I have great peace of mind knowing that my mother is in such caring hands.

My aunt often says she wishes she had moved into St Margarets earlier as she is very happy there and the staff couldn't be nicer or do more for her. This is reassuring for me as I live in Ireland and am unable to visit often but when I have visited I found the standard of the home very high in all areas. I have been kept informed of her health and been reassured of the care she will have in her final days. Thank you to all in St Margarets.

The staff I have talked to and met are all very pleasant, professional and caring. But, they are so very understaffed, seriously so. To speak to my cousin I sometimes have to call as many as six times to get an answer, and even then, I'm likely asked to call back in 30 minutes. Even worse than that, the mobile phone that is used is horrendously crackly, and, more often than not, of a 20-minute conversation, will only be able to understand 6 maybe 10 minutes max. It is so frustrating and, for an older, frail person who suffers from dementia, it must really be exasperating. I have complained for many months about this and keep being told that they're looking into it. But, both my brother and I continue to experience this every time we call. As I told management, were my cousin not so frail, I would have no hesitation in recommending she be moved to a council home. Since my wife works in a council home and has told me that service is much better there.

The staff are very kind and efficient in dressing me, giving me meals which are very good! I am put into a comfortable bed.

I feel I am cared for.

I like it here, and I am cared for well.

Staff are very good.

I have met or spoken with a lot of people at the home so far in helping Mum out. Each and everyone has been very kind, compassionate and professional. They are all a great credit to St Margarets and the work, of caring for our loved ones. I cannot thank you enough.

As a visitor, I always received a warm welcome from reception, care and nursing staff and was grateful to witness the practical and tender palliative care offered at end of life.

The care is good.

I like it here.

The care my grandfather has received over the past year has been excellent. The team at St Margaret’s have kept us up to date, and he is so happy there. He enjoys the food and the activities and has a good relationship with the team.

Thank you very much to all at St Margaret’s.

My mum feels comfortable and safe with the staff at St Margaret's. They are very kind and professional. My mum has settled in well and enjoys the varied activities. Her love of music, singing and dancing seems to be encouraged. I now love my visits to see her, and knowing she is content at St Margaret's gives myself and my family peace of mind.

Staff are all so kind, respectful, very friendly, and my husband is very well looked after. Thank you.

The care my mother has had has been quite extraordinary whilst at St Margaret's. Loving, kindly attentive and caring - even in the most challenging of circumstances. She has been there for the last seven years. Her behaviour can be difficult, but the staff have been loving and tolerant and shown the patience of saints frankly. I live in London and the last year during Covid has been particularly cruel and difficult. In my absence of being able to visit, I have felt comforted by the compassion and care shown to my mother, who is coming up to 92 has defied all expectations of her life span - and I believe this is in no small part because of the way she has been looked after and nourished. All I can say is a simple but heartfelt thank you! Truly.