Brunel House

All staff are warm, helpful, polite and kind. We are always impressed with how clean Brunel House is. All staff, without exception, are a credit to the company. We feel lucky our special person is at Brunel House.

Brunel House is a very magical place, from the moment that I initially approached them to enquire about care for my mother, to their support and love on her final days, all the staff at every level have been amazing. they have cared for my mother with the utmost of respect and love, and this past week, whilst I have camped there at mums bedside, they have not only cared for mum, they have looked after me and my family in the most lovely way, from offering us overnight accommodation to feeding us 3 times a day. nothing is ever too much trouble, every member of staff showed respect and care to mum, they are just amazing.

The rooms are lovely, the food is of top quality and very nutritious.

Brunel House, in my value judgement, is excellent in all respects. Caring, kind and considerate, good food, good care and a real home. Residents are treated as "real people", with the respect that this implies.

A most excellent careing home with good management and competent staff. My knowlede of care homes is small. But Brunel House appears to me to be of a high standard a residence suitable to your close relative/friend.

My husband has stayed at Brunel House for respite care since January 2018 at least. He has stayed on several occasions and enjoyed every minute he has spent there. The whole place is always spotless, and the food smells mouthwatering if you arrive at mealtimes. The manager is wonderful. She is always available to talk to visitors, staff and residents and her leadership is continued through to her staff who are all lovely with residents.

My brother was a resident at Brunel House in Box until his recent death. He was not only cared for but loved by all the staff. If care homes were rated 0-6, Brunel would score a ten. In summary, if I ever need a care home I would queue up to be admitted to Brunel. The English language lacks the terminology to extol the credit Brunel deserves.

Dad was in for respite care. No evidence of any showers, I had to shave him myself before taking him out for coffee. Had to request three times for his bed to be made after lunch time. Wasn’t given any pain relief because the paracetamol was bought over the counter. Had to remind the staff for chair raisers three times. Dirty clothing hung back up in his wardrobe (not by dad as he would have left it on the side). Staff have not got enough knowledge or understanding of dementia. A gentleman asked for the toilet in the quiet lounge area and was left to wait by a team leader until he had an ‘accident’ in his trousers. The manager was apologetic but not seen on the floor at any time we visited. Very disappointing and added stress at a very difficult time for my family. Sadly could not recommend Brunel House for ‘care’.

I visit my Mum about 4 times a week. She always looks clean and cared for, the management and staff, as always, pleasant and do a really great job. When I leave the home I have no worries that my Mother is well cared for and safe. It's a nice feeling.

The care mum receives is excellent. The staff team has, in the main, been there many years and know her very well. The activities are many and varied. They try very hard to ensure she will join in as much as possible.

Today I visited the home for the first time. I stayed for lunch, it was very welcoming. Every member of staff has a very caring attitude. The rooms were exceptionally clean and residents were very well attended to. The home has a very happy atmosphere.

Happy with my care. The food is very good with lots of variety. My room is comfortable and nicely decorated.The staff work hard and are always happy to chat and assist me. I haven't attended many activities but intend to do so this new year.

Thank you.

Staff are by far the best we have experienced in three different care homes.

My husband has been a resident since September 2015 and in that time I cannot fault the care he's received especially the new manager has taken over.

I moved my mother to Brunel House in April 2016 suffering from dementia and she continued to live there until her death in July 2017. Brunel House is a fantastic care home. The manager and all the staff really understand the meaning of the word "care", they do in abundance and nothing ever seems to be too much trouble. My mother spent 15 very happy months there and I would certainly recommend Brunel House as a very good choice for either full-time residential or temporary respite care. My mother-in-law is still a current resident.

We cannot speak too highly on any aspect of Brunel House. Every member of staff acted kindly, efficiently with great feeling to my wife during her respite time.

This is an update to my last review done in December 2016. The atmosphere at Brunel has really improved. My stepmother has gone from being depressed and wanting to stay in bed all day and being allowed to do so, to telling us how happy she now is. There is mutual affection between her and the staff and their ability to encourage her on down days to get up, dressed and joining in, is nothing short of remarkable. The lounge is full of residents when we visit and often there is an activity going on. Mum is able to have conversations and get to know other residents so much more easily as others are similarly encouraged to be up and socialising. There is more that can be improved, more access to outside area and better communication streams for relatives are still needed but I feel confident these issues are being addressed.

I understand that the senior member of staff continues to come in on a regular basis to see my mum, I find it warming that she continues to do this even though she no longer works there. it just goes to show that she is a caring, lovely and kind person.

The last few weeks of his life were comfortable and peaceful thanks to the lovely staff who attended to all his needs with care and compassion.