Brunel House

The Wharf, Box, Corsham SN13 8EP
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9.5 76 Reviews
  • Brunel House, Corsham
Brunel House Care Home is located in the picturesque village of Box, just off London Road. Brunel House is close to all the amenities in nearby Corsham and just five miles away from the Georgian city of Bath. With superb transport links, the home is easily accessible for visitors from all over the country.

The home provides luxurious five star accommodation for 65 elderly people and specialises in nursing, residential and dementia care. Features of this high quality new facility include, a hair dressing salon, cafe, library and individually designed en-suite bedrooms surrounded by beautiful landscaped gardens.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: from £1150
  • Self-Funded Nursing Care: from £1150
  • Self-Funded Nursing Dementia Care: from £1150

Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.

These prices are only a guideline, please contact Brunel House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Xyza Macutay-Malloch (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (65)
  • Couples/Companion Rooms (0)

Visiting

  • No restriction on visiting hours.

Parking

  • On site parking available.

Brunel House Reviews (76)

9.5

Brunel House has a Review Score of 9.5 (9.517) out of 10, based on 18 reviews in the last 2 years.
Over all time Brunel House has 76 reviews.

Overall Experience
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Reviewer Connection to Brunel House
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Total of 76, showing 21-40
Review from I G (Wife of Resident) published on 13 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Second time for respite care, which speaks of our high regard for Brunel House. My husband was treated with dignity and respect. He loves the food and the friendly atmosphere. He was so well looked-after that we shall return.
Reply from Annabel O'Gorman, Client Relationship Manager at Brunel House

What a glowing review! Thank you so very much, I will be sure to pass your kind words on to the team. It is always our pleasure to welcome your husband to Brunel House, he's such a lovely man.

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Review from H T (Daughter of Resident) published on 27 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased to have found such a pleasant environment for Mum. She is very happy here. The staff are lovely.
Reply from Annabel O'Gorman, Client Relationship Manager at Brunel House

I am so glad that your mum is happy here at Brunel House. She has settled in nicely and is well-regarded by staff and residents alike.

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Review from R M (Daughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of Brunel House Care House has been very positive. The assessment process was smooth and efficient especially as the home was busy preparing for Christmas at the same time. The staff listened to my concerns and not only supported my mother during her move into Brunel House but also supported
me. I was very worried how my mother would settle and raised concerns about my mother's anxieties but the staff have been brilliant and addressed all her needs in a very professional manner. The communication with me has been excellent, not only do they spend time talking to me they also call to let me know how my mother is. I cannot fault any aspect of Brunel House.
Reply from Annabel O'Gorman, Client Relationship Manager at Brunel House

Thank you so much for taking the time to post such a lovely review (I know how busy you are!). It’s essential that we support you through the difficult process of finding your mum’s forever home and it’s cheering to read that we got it right.
I will pass your comments on to ‘Team Brunel’ because I know they will be proud to have their dedication recognised.

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Review from Grace S (Wife of Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found staff at Brunel all very friendly and helpful. I had no complaints whilst my husband was in their care. Eight weeks and two days of care. More staff would make it more efficient and less pressure on existing staff, but I felt the staff did all within the time allocated to them, to be caring
and kind and to do a very valuable job.
Reply from Annabel O'Gorman, Client Relationship Manager at Brunel House

It was our privilege to be able to care for your husband. Our staff take pride in their daily care giving and I will be sure to pass on your kind words of thanks.

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Review from J S (Daughter of Resident) published on 3 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are very friendly and always pleased to help. The rooms are bright and airy, with plenty of room to move about. Keeps us informed if Mum is ill or has a fall. Plenty to do for the residents if you want to. Really pleased with the home as Mum has only arrived the last couple of months.
Reply from Annabel O'Gorman, Client Relationship Manager at Brunel House

We're so glad that your mum has settled well at Brunel House and that you're pleased with her room. We hope she has a long and happy stay with us.

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Review from J L (Wife of Resident) published on 3 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In general, the interaction between staff and the residents was good and there were two or three members of staff who were really excellent. Of course, not all staff were involved. The atmosphere between carers and residents seemed better during the week than at the weekends. Afterwards, I was told
by a resident that the care was good, the food was alright and that it was safe and relaxing.
Reply from Annabel O'Gorman, Client Relationship Manager at Brunel House

Thank you for taking the time to write a kind review. It was a pleasure to have your husband stay with us for respite care. We hope to be of service for any future respite needs.

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Review from Kathryn B (Wife of Resident) published on 27 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brunel House staff have always been so welcoming always greeting on first name terms. Whole atmosphere is friendly. All the staff are cheerful and carry a smile. My husband is well looked after. and I feel happy to leave his care in their hands.
My mother was also a resident here a few years ago and
I would not hesitate to recommend Brunel House.
Reply from Annabel O'Gorman, Client Relationship Manager at Brunel House

It's our privilege to have been able to care for, not only your mother but also your husband. It is heartening to know that we can support you by providing this service.

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Review from Carole H (Niece of Resident) published on 5 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the care and support for our uncle to be first-class. On arrival, they know who we are and all of the staff are pleasant and kind. Today, as through the pandemic, they have been excellent.
Reply from Annabel O'Gorman, Client Relationship Manager at Brunel House

Carole, thank you so much for your kind words. It's always a pleasure to have you visit Brunel House. Your uncle is always so happy to see you!

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Review from Jon P (Son of Resident) published on 27 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are friendly, caring and helpful. It’s easy to book visits. Mum is being very well cared for. The facilities are great and it was easy to make arrangements for Mum’s care. I’ve not tried the food but the restaurant always smells great!
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Review from C T (Wife of Resident) published on 24 September 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Over the past few months, there has been a good change in the practice of looking after the residents. The management is striving to make Brunel House not just good but excellent.
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Review from Rachel B (Daughter of Resident) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was transferred here from hospital during the first pandemic and her care has been amazing throughout. On the odd occasion I met staff due to Covid restrictions they were kind and caring at all times. I could not have wished for somewhere better for Mum to have spent the last nine months of her
life. My mum was obviously very happy here and her bond with the staff shone through on my last visit. They should all be congratulated on their care and compassion especially in these very difficult times.
Reply from Joanna Neilson, Home manager at Brunel House

Thank you for your lovely words, Rachel. The staff team will be delighted when I pass on your thoughts, we are lucky to be so well supported by family and friends.
It was a pleasure to care for your mum and its lovely for the team to be recognised for the work they do.

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Review from D M (Respite Resident) assisted by family/friend published on 1 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Unfortunately, many amenities not available due to Covid restrictions.
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Review from K B (Son of Resident) published on 30 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always clean and tidy, helpful and available. Mums appearance is always nice. No complaints.
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Review from N L (Daughter of Resident) published on 15 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been cared for exceptionally during this difficult time. He is happy and during garden visits looks well cared for and healthy.
Brunel House's staff are unfailingly kind and polite in their treatment of both residents and relatives.
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Review from Patricia R (Daughter of Resident) published on 31 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been resident at Brunel House for three years, six months. She is well cared for, content and happy to be there, despite her misgivings at giving up her home in 2017.
The staff are wonderful to her, which is so much appreciated by her family.
Thank you to all at Brunel House.
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Review from Denise R (Daughter of Resident) published on 15 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home and staff.
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Review from G L (Next of Kin) published on 9 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The resident we were helping lived his last few months in a comfortable and clean room with the staff being very friendly and helpful to him. I could not have asked for more for him.
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Review from Susan P (Wife of Resident) published on 9 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I haven't been able to see my husband since the middle of March due to COVID. Brunel House have been wonderful. I phone up and we have been able to do video calls. He is very relaxed and happy which is all I ask for. The council owe Brunel House a lot of money and are causing me mental health problems
which not even our MP has been able to deal with. In turn, Brunel House have been very supportive to me.
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Review from Susan H (Wife of Resident) published on 9 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are warm, helpful, polite and kind. We are always impressed with how clean Brunel House is. All staff, without exception, are a credit to the company. We feel lucky our special person is at Brunel House.
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Review from R Q (Daughter of Resident) published on 21 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brunel House is a very magical place, from the moment that I initially approached them to enquire about care for my mother, to their support and love on her final days, all the staff at every level have been amazing. they have cared for my mother with the utmost of respect and love, and this past week,
whilst I have camped there at mums bedside, they have not only cared for mum, they have looked after me and my family in the most lovely way, from offering us overnight accommodation to feeding us 3 times a day. nothing is ever too much trouble, every member of staff showed respect and care to mum, they are just amazing.
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Current Review Score: 9.5 (9.517)

Overview of Review Score

The Review Score of 9.5 (9.517) out of 10 for Brunel House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.517 for Brunel House is calculated as follows: ( (136 Excellents x 5) + (55 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 209 Ratings = 4.517
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Brunel House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (7)

Xyza

Xyza Macutay-Malloch BEM

Job Title: Home Manager Joined: 2025

Xyza (Sam) is the Home Manager at Brunel House. She joined MMCG in 2024 as a Senior Operations Manager and was offered the role in Brunel House in January.


She qualified as a nurse in the Phillipines and moved to the UK in 2009 to work in social care. In 2017 she was promoted to a Home Manager role at Kingsley House in Tetbury. She was honoured to awarded the British Empire Medal in 2021 for her service during the Covid pandemic.


When Sam is not at work, she is very active in the community as a Parish Councillor in Tetbury and is the Co-Founder and Director for 'Philipinos in Care' looking after pastoral needs and organising social events.

Lisa

Lisa Bendle

Job Title: Deputy Home Manager Joined: 2025

Lisa joined the Brunel House team in 2025 and has brought a wealth of experience with her. She has worked in the care industry for 35 years, most recently at Dorothy House Hospice.
She qualified as an RGN in Bristol and has worked in Southampton, Bath and was a District Nurse before joining Dorothy House.
In her spare time, she enjoys walking her dog and watching her son play football on the sidelines, even when the weather is blustery.

Milan

Milan Thebe

Job Title: Clinical Lead Joined: 2024

Milan has been at Brunel House since 2024 as a bank nurse and was promoted to Clinical Lead in 2025.


She qualified as a nurse in 2013 in Oxford, and practiced in Frimley Park Hospital where she achieved promotions to Junior Sister and Practice Development Nurse. She moved to Great Western Hospital in Swindon alongside being a bank nurse at Brunel House.


Outside of work, she spends time with her young children, trains for half marathons and enjoys travelling the globe.

Mel

Mel Applegate

Job Title: Administrator Joined: 2021

I love interacting with the residents at Brunel House as I carry out my administration duties. I provide support to the Home Manager, Deputy Manager, relatives and residents, as well as other departments within the home.


My biggest achievement whilst working here has been understanding the payroll admin because it was very difficult to get to grips with. It felt like learning a foreign language!
When I'm not at work, I like to spend time with family and friends; we go to the cinema or to the races.

Tricia

Tricia Starling

Job Title: Receptionist Joined: 2016

I've worked at Brunel House since 2016. I enjoy working in Reception and meeting all the relatives (they actually become friends after a while).


I have met a lot of very interesting people and shared many ups and downs with them. I believe it's nice to see a friendly face when you walk into the home and try to give a happy vibe to visitors.


I also get the chance to make friends with a lot of the residents and help them in whatever way I can.
I work with a lot of very nice, caring people of all age groups- I like that, especially as I am one of the oldest members of staff!

Stacy

Stacy Perkins

Job Title: Dementia Ambassador Joined: 2013

Hi, my name is Stacy and I am the Dementia Ambassador at Brunel House. My role as an ambassador is to promote person-centred care of the highest standard. I have recently qualified as a trainer with the Alzheimer's Society, this will play a key role in raising awareness and understanding of dementia, and make a positive difference to our residents by empowering our team to develop good practice.


I have worked within the care sector for 19 years and have been at Brunel House since 2013. Whilst at Brunel House I trained as a Care Practitioner and have also worked as an Activities coordinator.


Delivering activities and social events remains a big part of who I am. To make someone smile or hear them laugh, to be the person who has brightened someone's day, to be the ears to listen and the arms that comfort, to redirect thoughts and feelings that may shadow them at times: this is the best feeling in the world.


I live locally with my husband and two daughters. Family is everything to me and we spend our spare time creating cherished memories.

Chelsea

Chelsea Marritt

Job Title: Care Practitioner Joined: 2016

Hi, I'm Chelsea and I am a Care Practitioner, I completed my training whilst working at Brunel House.

I have worked at Brunel House for 6 years, although I have worked in care for 12 years. The best bit about my role as a Care Practitioner is the clinical practice and admin management of the floor whilst still being able to participate fully with the residents.


The accomplishment I'm most proud of is the creation of the dementia floor which I view as an excellent model to achieve the best possible outcomes for maintaining the quality of life.


When off-duty I love online gaming and I read a lot of sci-fi books, The Hobbit and The Lord of The Rings are among my favourites. I also like to explore the local Box hills and have been caving in the Boxwoods!

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