Carrickfergus Manor

76 Dunluskin Gardens, Prince Andrew Way, Carrickfergus BT38 7JA

Carrickfergus Manor, Carrickfergus, County Antrim
Carrickfergus Manor, Carrickfergus, County Antrim
Carrickfergus Manor, Carrickfergus, County Antrim

Carrickfergus Manor is a seventy-five capacity care home from the portfolio of Runwood Homes, respected throughout the UK care sector for their dedication to high standards of senior living.

Staff are trained and experienced in a wide range of care and nursing needs, including for dementia care, with a strong focus on reablement and rehabilitation.

Residents are support in living an active and interesting lifestyle, with a good communal atmosphere and personal interests encouraged.

Group: Runwood Homes Ltd

Person in charge: Joanne Neville (Manager)

Local Authority / Social Services: Northern Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 90 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 90

Rooms with ensuite WC: 90

Facilities & Services: Palliative Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on Carrickfergus Manor: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 Carrickfergus Manor has a Review Score of 8.9 (8.897)

The Review Score of 8.9 (maximum of 10) for Carrickfergus Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Carrickfergus Manor in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.453 for Carrickfergus Manor is calculated as follows: ( (53 Excellents x 5) + (48 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 106 Ratings = 4.453

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.444 Points relating to the number of positive Reviews for Carrickfergus Manor is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 18 positive Reviews (90 registered maximum number of service users ÷ 5). 8 Reviews ÷ 18 Target = 0.444

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Carrickfergus Manor?

  • Extremely LIKELY
    8
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Carrickfergus Manor

  • Daughter of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    1
  • Goddaughter of Resident/Service User
    1
  • Sister of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

My mother-in-law has been a resident in Carrickfergus Manor since February 2017 and having had no dealings or experience of care homes I did not know what to expect. I have been so pleased and totally re-assured of the excellent care and support my mother-in-law has receiv4ed and also the dignity in which she is treated. The staff are totally amazing and are extremely dedicated which is apparent at the level of care provided.
The facilities within the home are wonderful and kept to a very high standard. I would recommend this care home 100%

How likely would you be to recommend Carrickfergus Manor? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My brother has received the best possible care he could get from all the staff. When he is off his food, the kitchen will make him something special to encourage him to eat. The staff try to encourage him in the activities but he isn't really interested.

How likely would you be to recommend Carrickfergus Manor? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff at Carrickfergus Manor are excellent, friendly and very helpful keeping me informed on my fathers day to day care. I would strongly recommend this home which has excellent facilities and design. However, it is the staff that make it!

How likely would you be to recommend Carrickfergus Manor? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has been in Carrick Manor from February 2017 and at all times, I have found the management and staff to be courteous and compassionate in my mums care. They treat her in the most dignified and caring manner and are always there to answer our questions. Staff are also very pleasant and it's a pleasure to see our mum so happy and content. She feels very safe and the 24-hour care is first class.

How likely would you be to recommend Carrickfergus Manor? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father has settled well. I find most staff very helpful and attentive. My father is mostly very tidy and clean although things like his glasses an shoes/slippers do go missing. Not the staff's fault and they do their best to amend things. I have a good rapport with most of the staff. My mother was also in Carrickfergus Manor for 16 months and felt the same as above applied, staff work very hard and mostly very pleasant.

How likely would you be to recommend Carrickfergus Manor? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My mother has now been in this care home for over three years.
The staff here are very attentive and professional. The nurses here are also excellent and my mother's palliative care is excellent.
It is great having the hairdresser in every Wednesday. The ladies doing the activities are wonderful and bring a great need of stimulus to the residents.
The staff are great, raising money for charity and days out for the residents.
I cannot complain about any of the staff that work here.

How likely would you be to recommend Carrickfergus Manor? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I am happy with the care my mother is receiving. She seems very content and happy which puts our own mind at ease to know that she is content in herself. We find the staff very caring and attentive. The staff in charge of activities are very forward thinking and engage all the residents and family members when possible.

How likely would you be to recommend Carrickfergus Manor? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

We live overseas and have been able to visit my mother-in-law for the last 10 days. My first and lasting impression of Carrickfergus Manor was of a cheerful, friendly atmosphere, with very attentive and caring staff. They have gone out of their way to help us, as our visit was so short. Twice, they helped us to set up a face-time session with grandchildren and great grandchildren in New Zealand. Amazing!

Full marks to all the staff. Even the corridors, with relevant pictures, are of interest to my 93 year old mother-in-law. Cheers!

How likely would you be to recommend Carrickfergus Manor? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The family were very happy with the care and attention given to their relative.
We were especially happy with the nursing care given in the last few weeks and also the care and thoughtfulness to the family.

We would recommend Carrickfergus Manor to others.

How likely would you be to recommend Carrickfergus Manor? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Runwood Homes Ltd

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Carrickfergus Manor