Carrickfergus Manor

Each time I have visited my friend in Carrickfergus Manor I have been struck by the warmth and friendliness of the care staff. They make this a real home for the residents, relating to them with patience and genuine friendship. I know my friend is in the best of hands.

My Mother and Father are both residents. They are being well looked after and all their needs catered for. When I visit the staff are friendly and unobtrusive so my time spent with my parents is more relaxing.

Both my elderly parents are resident in this care home and I find that, to most of the staff, looking after them is more than just a job. My mother passed away on 27/07/23 and the staff could not have done any more for my mum and dad. I cannot thank them enough.

I am appalled with the lack of care my mother receives at Carrickfergus Manor.

We were delighted when Mum got a place in Carrickfergus Manor Care Home. It is even better than we had hoped and it helped us to realise that we have done the best we could for her. The facilities, care, people, food, entertainment etc. have exceeded our expectations. So, thank you to everyone who goes beyond the call of duty in caring for the residents.

Easy to follow.

Kind, caring staff. Quiet. Room is clean and quiet. I have been helped to get food I like.

My experience refers to the time I have been a resident from August 2020 to January 2021. Activities have been severely restricted due to Covid19.

Very courteous pleasant staff, under the stressful situation they find themselves in. Very professional from start to finish.

My father is treated and cared for really well and cared for by both nursing and care staff in a dignified manner. My mother visits every day when possible and she is also treated very well by all staff who make her visits comfortable and pleasant. My father's room is bright and clean with a large well-equipped bathroom. As a family, we are very happy with Carrickfergus Manor.

My nana has been living here for 18 months and she seems very content. I miss visiting my nana due to Covid but we keep in touch online through Zoom, etc. The staff are very pleasant and seem attentive and helpful. My grandad was also a resident and I would recommend this home to anyone looking for a home for their loved one.

I have always found Carrickfergus Manor to be a well-run care home for my mother with friendly staff. The environment is clean and the communication is pretty good as well regarding updates to my mother's condition. I would recommend this home - it's set in a nice place as well.

In Carrickfergus Manor the staff are great and the care my mum receives is of a very high standard. If there are any issues they let me know right away and it is resolved. Really appreciate all that the staff do for my mum.

My mother is a resident in Carrickfergus Manor. A nursing/residential home is not a place where anybody wants a parent to end up but sometimes we have no control over life and needs must. Thankfully in Carrickfergus Manor I can say my mum seems happy, she is well looked after and is always clean and well turned out. The rooms would put alot of hotels to shame and the home in general really is very nice. I find all the staff very attentive and helpful and my mother likes them all which is the main thing. All the staff have worked in very difficult conditions over the Covid period but have made the residents their priority and helped them during this time and assisted their families keeping in touch. I know my family and I are very grateful!!

We hope and pray we will get back to the good times we had at Carrickfergus Manor when we could just come and go to see our love ones.

Some of the girls are really committed to their jobs, however, a few don't seem interested and look at this as a job and not a career; which I really feel needs your full devotion and care.

Overall our experience has been good but we have a few comments. There are too few activities, issues with hygiene and clothes washing, some of the staff are a bit too relaxed - we sometimes feel they couldn't care less. There never seem to be enough staff around, especially on public holidays.

I think the residents need more stimulation with more activities.

My mother is a resident of Carrickfergus Manor and so was our late father who sadly passed away in Sept 2019. As a family, we are very happy with the high standard our mother continues to receive from, warm, welcoming, approachable management and staff. It's heartwarming to know she is so content in her surroundings. So I can't praise the staff enough who treat our mother with so much kindness, care and dignity.

Caring and helpful staff. My mum is very happy in the care home, this means a lot to the family.