Foxburrow Grange Care Home

Ypres Road, Colchester CO2 7NL
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9.3 50 Reviews
  • Foxburrow Grange Care Home, Colchester
Staff at Foxburrow Grange believe life is for living and are dedicated to enabling residents enjoy it to the full in an environment where independence and involvement are encouraged and where residents have choice and control over how they live their lives.

A ten-minute drive from the centre of Colchester, Foxburrow Grange is equipped with the most innovative nursing facilities available today. Designed specifically to care for residents both now and in the future, this is not just a home where things are done differently, this is a home that makes a difference.

On the ground floor there are two wings comprising 32 bedrooms for residents living with dementia, all fitted with the latest Dementia Safe system. On the first floor there are 37 bedrooms in two wings designed for residential nursing home residents; each has a ceiling track room hoist for people with high mobility needs. These rooms have also been divided into two smaller family units, with views to the landscaped gardens.

The thoughtful interior design creates a calm and peaceful atmosphere. There are two winter gardens and a large terrace which give access to sunlight all year round.

Families and residents have said that feeling safe and cared for is the priority and that is what Foxburrow Grange provides.

Activities take place daily for residents to encourage social interaction, memory skills, confidence building, and to enhance quality of life. Relatives and friends are welcome to join in these activities and to visit their loved ones at any time.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1670
  • Self-Funded Residential Dementia Care: £1200 – £1670
  • Self-Funded Nursing Care: £1200 – £1670
  • Self-Funded Nursing Dementia Care: £1200 – £1670
  • RESPITE Self-Funded Residential Care: £1250 – £1670
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1670
  • RESPITE Self-Funded Nursing Care: £1250 – £1670
  • RESPITE Self-Funded Nursing Dementia Care: £1250 – £1670

A number of extra treats and services that are not covered by the weekly fee are also provided at Foxburrow Grange. These include: professional hairdressing, magazines and newspapers for personal reading, personal purchases such as fresh flowers for individual’s rooms, stationery, confectionery, alcoholic beverages, particular snacks; toiletries; clothing, shoes and slippers; dry cleaning and the installation of private telephone line, internet or cable TV connections.



In the absence of free provision by the NHS, the following may also be provided, but shall be charged in addition to the weekly fee: chiropody; occupational therapy; opticians; dentistry; physiotherapy, other privately arranged healthcare and being accompanied to any planned medical appointments. The Home Manager will notify you if charges do not apply for any reason.

These prices are only a guideline, please contact Foxburrow Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Mike Parris (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 40 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (69)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (69)

Visiting

  • Visitors to a nursing home can provide numerous benefits to residents, both emotionally and socially. Here are some of the key benefits:
    1.   Emotional Well-Being
    2.   Mental Stimulation
    3.   Sense of Purpose
    4.   Physical Health
    5.   Reduced Stress and Anxiety
    6.   Better Quality of Life
    7.   Family Involvement and Communication
    8.   Increased Social Engagement

Parking

  • Free parking for visitors

Foxburrow Grange Care Home Reviews (50)

Total of 50, showing 21-40
9.3

Foxburrow Grange Care Home has a Review Score of 9.3 (9.266) out of 10, based on 9 reviews in the last 2 years. Over all time Foxburrow Grange Care Home has 50 reviews.

Overall Experience

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  • 9
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Date Published

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Review from S R (Wife of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband went into the home for two weeks of respite care at the beginning of March. However, due to COVID-19 lockdown occurred a week later and he is still there. I was only able to visit him a few times before this happened but I have been in touch with him daily via FaceTime. He assures me he is
happy and well looked after (in fact the staff organised a BBQ for his birthday, with numerous gifts and cards). If he is in agreement, I would be happy for him to remain there.

Reply from Mary Milner, Administration Officer at Foxburrow Grange Care Home

Thank you so much for your comments. We had a few birthdays that week, and our chef did a grill outside for both residents and staff by way of a treat for residents and a thank you for the staff. Food was delivered to the wings for everyone to enjoy and the atmosphere was wonderful - a socially distanced celebration for all!
It is great to hear that your husband has enjoyed his time with us so much that he will now be staying on with us. It is our pleasure to keep him here with us at Foxburrow Grange, and we will do everything possible to keep him entertained and keep you in the loop with regard to any updates we may have.
Your comments mean a great deal to us and thank you so much for taking the time to review our services. Kind regards.

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Review from Tamasin (Daughter of Resident) published on 15 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Foxburrow Grange nearly five years ago with the expectation that her life might last three to six months. That she is still with us looking as well as she has been in years (both physically and mentally) is a tribute to the quality of care she has received. The transition from her
own home in the Midlands to Colchester was traumatic for all concerned but the help we received and the time staff took to support us all has led to the current happy state of affairs. Staff have shown tremendous respect for my mother's drive to analyse and question things that are new or might change - as a retired teacher she feels it is her duty to check things out. As well as being very bright and clean, Foxburrow is a friendly place for residents and visitors alike.

Reply from Mary Milner, Administration Officer at Foxburrow Grange Care Home

Thank you very much for your kind words about the staff at Foxburrow Grange. It is wonderful for our carers to receive recognition for the quality care they provide to our client's on an ongoing basis.
I will pass your comments to the teams and thank you once again for taking the time to write such a lovely review of Foxburrow Grange.
Hope to see you soon once everything has returned back to normal.
Kind regards,

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Review from A B (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Foxburrow after coming out of the hospital. I was told by the hospital; my mother was on end-of-life. I know my Mum's health is now deteriorating. However, the home continues to deliver the best care possible in every way. If I could describe in a few words it would be, the staff
that look after my mum are amazing, and thank you, for everything they continue to do.

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Review from E L (Husband of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a full-time carer for my darling wife for the past 2 years. We have been married since 1953 and celebrated our diamond wedding on 17th October 2019. She suffers from mixed dementia and since I have been diagnosed with incurable cancer I found it impossible to continue in my caring role.
In December she spent a week in the hospital and on discharge was placed in this home initially for a 12-week enablement placement. I was extremely upset and felt most guilty but now know I made the right choice. The entire home is a credit to all the staff who carry out their duties with calmness, always attentive to the needs of residents but not intrusive. Visitors are always made to feel welcome at any time. The food is excellent and always prepared for the individual's needs. Activities and entertainment super. This home is a gem and if needs be my wife will stay on.

Reply from Mary Milner, Administration Officer at Foxburrow Grange Care Home

Hi E L,
Thank you for taking the time to feedback to us. We are very grateful for your review as this helps us to evaluate our service.
Foxburrow Grange pride themselves in providing excellent care, and I can see that you are very happy with the care provided for your wife at this time, which is excellent news.
Thank you once again for your kind words, and we look forward to seeing you again soon.
Kind regards,
Mary

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Review from A M (Respite Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I found the majority of staff extremely helpful, the food good.
However, I felt let down with the medication.
On two occasions, I missing one tablet due to the fact they were not ordered and once had to obtain prescriptions from my own surgery.

Reply from Mary Milner, Administration Officer at Foxburrow Grange Care Home

Dear Ann, thank you for taking the time to review your experience at Foxburrow Grange. We value all feedback received from our clients, and I will ensure that our management team are made aware of your comments. It was a pleasure having you stay at our home, and thank you once again for your honest assessment. Kind regards, Mary Milner.

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Review from Wendy F (Niece of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The building is purpose-built, spacious, airy and welcoming. The staff were all friendly and helpful and always went out of their way to help, whatever the situation. The food was excellent and available at any time. Residents could have their food cooked for them or were able to use the kitchen facilities
themselves. One small downside - laundry often went missing, occasionally for a few weeks at a time.

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Review from T W (Son of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care is good with helpful and friendly staff. The environment is clean and well maintained and the rooms are spacious. The nursing care is effective when required. GP support is available locally but sometimes slow. Access to residents for family members is good at all times.

Reply from Mary Milner, Administration Officer at Foxburrow Grange Care Home

Thank you for taking the time to review our service at Foxburrow Grange. We do all we can to ensure an efficient and streamlined service for our residents, and we do our best to expedite things when we deal with other providers, such as GP surgeries.
We pride ourselves on our care standards and treat everyone with dignity and respect, so thank you for highlighting these key points as being what you think we do best. We will also look at ways we can improve in the areas you have highlighted, so thank you for your honest feedback at review.
I look forward to seeing you at Foxburrow Grange shortly and thank you once again for reviewing our service.

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Review from Kali M (Son of Resident) assisted by family/friend published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall it has been a nice experience for myself living here and the services at Foxburrow Grange have been good. Some staff are excellent while others could do more to provide a better service.

Reply from Mary Milner, Administration Officer at Foxburrow Grange Care Home

Thank you for your response, which is really useful for us in terms of addressing what is happening within our service. If at any time you feel you would like to discuss any element of your review more thoroughly, please see the wing manager or home manager who will be happy to help. Once again, I would like to thank you for taking the time to review Foxburrow Grange, and we look forward to seeing you here again shortly. Kind regards, Mary Milner.

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Review from Lai S (Next of Kin) published on 29 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always, friendly, happy, helpful to the resident and myself when I visit.

Reply from Mary Milner, Administration Officer at Foxburrow Grange Care Home

Dear Lai, Thank you for taking the time to review Foxburrow Grange. We pride ourselves on our welcome to all visitors and aim high when it comes to being friendly and promoting a positive and happy home for our residents and visitors to enjoy. Your kind words mean a great deal to us, and we value your comments and feedback as it helps us to work out if there are any areas we need to give more attention to. The high scores you have entered for the home reflect the effort that staff are putting in to ensure that our home is happy, friendly and welcoming for all, so I will be sure to feedback to all staff with this news. Thanks once again for taking the time to evaluate Foxburrow Grange, and I look forward to seeing you soon. Kind regards, Mary Milner.

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Review from J S (Regular Volunteer) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Foxburrows on a volunteering day with my company and I was overwhelmed by the comfortable environment, beautiful grounds and friendly staff.
The residents were all very happy and looked comfortable in their surroundings. I would be very happy to recommend the services to family and friends.
Lovely
environment, food and facilities.

Reply from Mary Milner, Administration Officer at Foxburrow Grange Care Home

Hi James, how lovely to hear about your recent experience at Foxburrow Grange. We work very hard to ensure that all our residents and staff are happy and enjoy their time at the home, which radiates outwards when volunteers like yourself come to visit.
We truly appreciate your kind words and thank you for taking the time to review our home, as we need feedback like this to let us know how we are performing or if there is anything we need to change.
I am thrilled that you enjoyed volunteering here recently, and hope to see you here again soon.
Thanks again.

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Review from D S (Daughter of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Foxburrow Grange is a modern, fresh nursing home who constantly strive to enhance the residents stays. The staff are so welcoming, happy and its a home from home. The activities are so varied and well thought out to cater for everyone's needs, and the team do a grand job. The home has a warm feeling
about it and you leave knowing your loved one is safe and well looked after.

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Review from J C (Cousin of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care given. Very pleasant atmosphere with happy staff who are extremely helpful.

Reply from Mary Milner, Administration Officer at Foxburrow Grange Care Home

Dear John, thank you for taking the time to write this review. Your feedback is very valuable to us. We pride ourselves on the standard of care provided and we feel it is of utmost importance to retain a pleasant and welcoming environment for our residents as Foxburrow Grange is their home, and our staff acknowledge and respect this. Our staff are always happy and cheerful and go the extra mile to help residents, so thank you for acknowledging this. It is greatly appreciated.

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Review from Bernadette B (Daughter of Resident) published on 16 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been here for 6 months and I'm extremely pleased with it. Wing staff are so caring and look happy to be doing the job they are designated to do. My Mother's needs are complex but carers and nurses deal with everything wonderfully. I visit my Mother regularly and frequently at differing
times so feel I have a good grasp of Foxburrow Grange's care/work ethos. There's never a bad odour in the place, which speaks volumes as to how important hygiene is to the home alongside the wonderful sensitive care. Activities are interactive for residents and music events are incredibly entertaining a real feel-good factor. Due to staff relocation, retirement etc, there have been some changes recently, but these seem to have gone very smoothly and some more innovative ideas are appearing, including a revamped hair salon, which all sound excellent. My Mother still has the same medical issues but it is a relief to see that they are dealt with so well and she is happy and settled. Superb.

Reply from Joy Hilario, Home manager at Foxburrow Grange Care Home

Thank you so much for your review of Foxburrow Grange. Your kind words will be passed on to our Wing staff who work so hard to ensure all of our residents feel at home.
We aim to provide the highest standards of care in our home to ensure a happy and safe environment for our residents, and it is very nice to receive such a wonderful compliment about the service we provide.
Your positive comment certainly makes a meaningful difference to all of us at Foxburrow.

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Review from Sharon S (Daughter of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum has settled very well in the unit. It is much better when you get regular staff which seems to be happening. Friendly and understanding, all her needs seem to be met. If we have issues we just say and they try to endeavour to our request.

Reply from Anne Cooper, Director of Operations at Foxburrow Grange Care Home

Thank you for taking the time to give feedback. Your views are important to us and we totally agree that consistency of staff is fundamental to good care delivery.

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Review from Suzanne W (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Foxburrow Grange a very happy and relaxing place for my mother to live, and for me to visit. Everyone goes out of their way to provide an excellent service. I feel confident leaving my mother at the end of a visit knowing she will be well looked after until I visit again.

Reply from Becky Pinnock, Home Manager at Foxburrow Grange Care Home

Thank you for your lovely review.

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Review from Gillian S (Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff are exemplary. Nothing is too much for them to do for you. The Grange is excellent in every way, more like a hotel than a nursing home.

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Review from Graham S (Husband of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Foxburrow Grange Care Home is well positioned within the borough of Colchester. There is generally sufficient parking. Security is good, key codes being changed on a regular. Access to residents is available 24/7 without prior arrangements. The residents are well cared for by both care and nursing staff.
Cleaning is good, both household and laundry facilities. Food is good and plentiful. Residents are helped with feeding as necessary by care staff.

Reply from Becky Pinnock, Home Manager at Foxburrow Grange Care Home

Thank's for your lovely review. We strive to do our best for our residents.

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Review from Carol T (Regular Volunteer) published on 26 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a volunteer at Foxburrow Grange for a year now. My very first time I entered Foxburrow, I was welcomed by the entertainment organiser and she made me so welcome. The staff on reception were welcoming, as were all the careers and staff that I have had the pleasure to meet. The care home itself
is clean and spacious lovely views. Thank you all for making me welcome.

Reply from Rana Kolivand, Customer Services Manager at Foxburrow Grange Care Home

Thank you for your lovely review. We value our volunteers so much and cannot thank you enough for all of the work you do to help Foxburrow Grange be a fabulous place for residents to live. Thank you!

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Review from Howard M (Son of Resident) published on 11 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Moved my father, 97 years old to this home at the end of September this year. At first he was upset, as being very set in his ways it was difficult for him to accept a new routine, staff and venue and he did prove something of a problem. The staff however could not have been nicer, patient or more caring
and he is now very happy with both the home, food and staff and has started joining in various activities something he never did in his previous home. We are very relieved that he is now happy and settled and being well cared for.

Reply from Rana Kolivand, Customer Services Manager at Foxburrow Grange Care Home

Thank you so much for your comments. It is a pleasure working with yourself and your Dad and we have very much enjoyed being a part of bringing him out of his shell and making sure he enjoys his time with us. Thank you.

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Review from John F (Brother-in-law of Resident) published on 27 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has been a resident at Foxburrow Grange for 10 months now and we continue to be impressed with the very high level of care she receives together with the quality of the food and accommodation. Having visited many other homes in the area this was by far our top choice. Recently staff,
on their day off, took my sister-in-law out for lunch in her wheelchair. We have been trying so hard to get her to do this as it was something she so enjoyed. We have taken her out since and are doing so again this week for her birthday, joined by friends.


She has become far more talkative, outward going, responsive and in a far better frame of mind as a result of this act of care and kindness.


The home is benefiting from a new forward-thinking manager and we have been very encouraged already by the way she is taking things forward.


My wife and I have no hesitation in thoroughly recommending Foxburrow Grange.

Reply from Rana Kolivand, Customer Services Manager at Foxburrow Grange Care Home

Thank you so very much for your comments. Our staff are vital to the success of the home and our resident's well-being is paramount. Comments like this make such a difference and we will do all we can to ensure that increasing the quality of life for all that reside at Foxburrow Grange is at the centre of all we do. Thank you

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Current Review Score: 9.3 (9.266)

Overview of Review Score

The Review Score of 9.3 (9.266) out of 10 for Foxburrow Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Foxburrow Grange Care Home is calculated as follows: ( (77 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 105 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.552 Points relating to the number of positive Reviews for Foxburrow Grange Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8. 9 Positive Reviews ÷ 13.8 = 0.652

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (8)

Meet the Team (10)

Mike

Mike Parris

Job Title: Director of Nursing & Older Peoples Services

Joined: 2024

I have worked in care since I was 18 as a carer, then progressed as a senior carer. My desire to make a deeper impact in the lives of those in need led me to pursue formal nurse training in 2004. After qualifying as a Registered general nurse in 2007, I spent four years as a community staff nurse before going back into care homes where I have worked my way through to my current position.


I am dedicated to ongoing professional development, providing continuous education, training, and mentorship to cultivate a culture of excellence within our care facilities. In my role as Assistant Director of Nursing and Older Peoples Services, my focus is on supporting our care home teams to deliver the best possible care for our service users and I’m particularly passionate about tissue viability and end-of-life care, areas where I believe we can make a real difference.

Karina

Karina McCague

Job Title: Deputy Manager

Joined: 2024

I have worked in care all my adult life; I began my career at 18 where I worked in the community delivering care to people in their homes. I then joined a Nursing care home where I worked as a carer for several years and progressed to care practitioner and then to a deputy manager.


I moved from further up North to Colchester in 2024 to be with my husband who is a paratrooper. I have had several roles here at Foxburrow and was promoted as Deputy Manager in 2025. I have a passion for operations and working with people to improve their skills, adhere to excellent ways of working and over all improving the lives and experiences of the residents and their loved ones.

Nikki

Nikki Hayward

Job Title: Clinical Lead

Joined: 2023

I have worked within the care setting since 2003 where I started caring for individuals in the community, moving into care of individuals with learning disabilities and mental health issues. During this time, I progressed from carer to senior carer.


In 2014 I qualified as a Registered Mental Health Nurse and for several years worked in secure services. However, elderly care has always been where my passion lies, and I returned to care of the elderly in 2020.


In my role as Clinical Lead at Foxburrow Grange my focus is to support the nursing and care staff to provide high-quality, person-centred care to our residents. I am particularly passionate about Dementia care and providing a high standard of end-of-life care.

Claire

Claire Fletcher

Job Title: Residential Unit Lead

Joined: 2023

I have worked in care for 23 years starting off my career in a residential home in Hertfordshire, I progressed to Care Team Manager after a year I remained there for five years until relocating back to Colchester with my three children where I started working in a 2 bed residential bungalow for adults with learning disabilities and mental health. After two years I returned to elderly care as this is where my passion lies.


I started working at Foxburrow Grange in 2023 as a wing supervisor and progressed to Residential Unit Lead in 2025. I take pride in making a difference to people’s lives and ensuring we give person centred care. I like to spend my spare time with my husband and grandchildren.

Mandy

Mandy Hutchins

Job Title: Head Housekeeper

Joined: 2016

Mandy has worked at Foxburrow grange for over 10 years, she manages the housekeeping team who are so proud of what they achieve within the Home.


Mandy said that, "Everyday is different but there is nothing more enjoyable than seeing the residents smile and enjoy living at Foxburrow grange, it is like home from home and I want to ensure that myself and my team meet the needs of the residents".


In her spare time, she loves to garden and decorate her home, and to build things. This all keeps her remarkably busy and there is nothing that she likes more, Mandy said “I feel I have the best of both worlds”.

Ruta

Ruta Norviliene

Job Title: Head Chef

Joined: 2015

Ruta has worked within the catering department for many years in various settings, she has a reputation for making the best cakes in the industry.


There is nothing more than seeing the enjoyment on the faces of the residents when they eat their meals, they love the birthday cakes all of which are personalised to the person.


Ruta has worked at Foxburrow Grange for 7 years, she has now become the head chef and is loving her new role.

Becky

Becky Pritchard

Job Title: Business Administrator

Joined: 2025

With over 10 years of experience in administration, I have a strong background in organisational management and team support. My career has been driven by a passion for helping teams thrive and providing exceptional service that makes a difference. I recently made the exciting transition to the healthcare sector, where I’m excited to bring my skills and experience to a new field. I’m so pleased to be a part of Outlook Care and contribute to its mission of making a positive impact on lives.


As I navigate this new field, I’m committed to streamlining processes and ensuring effective support for my colleagues, all while focusing on excellent patient care.


Outside of work, I enjoy baking and socialising, and I look forward to growing both personally and professionally in this rewarding environment.

Kelly

Kelly Bracken

Job Title: Senior Maintenance Operative

Joined: 2021

With more than 25 years of experience in maintenance, including 11 years at City Point in London, I take pride in creating safer, more comfortable spaces for residents and staff. My passion lies in finding ways to improve the home environment, ensuring that every space feels warm, inviting, and truly homely. Seeing the joy on residents’ faces when enhancements are made to their rooms is what drives me. From everyday upkeep to strategic improvements, my focus is always on maintaining a safe, welcoming atmosphere for everyone.

Emma

Emma Kiss

Job Title: Wellbeing Coordinator

Joined: 2021

Emma is originally from Transylvania and moved to England seven years ago. She has had various roles in care homes and became the Wellbeing Coordinator in December 2021.


Emma is passionate about her role and by making our residents feel involved and valued, she has introduced activities that stimulate and motivate our residents to do what they thought they couldn’t do.


Emma has received really positive feedback from everybody involved at the home and from external visitors, this continues to motivate her to do even more within her role.


She has established a full programme of activities; all are aimed at making each day better than yesterday for the residents who live at Foxburrow Grange.


Emma’s motto : The more you do, the better you get - Emma uses this to encourage the residents to do a little more every day.

Dina

Dina Cullen

Job Title: Wellbeing Co-ordinator

Joined: 2025

I made the decision to change careers in November 2024, moving from the Film and TV industry into the care sector to follow my passion for helping others. In July 2025, I joined the team at Foxburrow Grange as an Activities Coordinator.


With a creative background and a strong belief that life doesn’t stop when you enter a care home, I’m committed to bringing energy, empathy, and meaningful engagement to our residents’ daily lives. I work closely with residents, their families, and the wider care team to ensure every individual feels seen, valued, and supported to live life to the fullest.


For me, compassion, connection, and a friendly smile go a long way—and I’m proud to be part of a team that shares those values.

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