Norbury Court

I have been going to this nursing home for about 4 years and 9 months. My mum is in the care home and Mum has been getting the best care she can get. The staff are very caring, from the laundry staff to the cleaners and the carers.

A well-maintained environment with very caring staff from the top down.

Care very good, clean and warm. Well cared for. Friendly staff. All facilities very good.

The visit was pleasant, staff were busy. My brother seemed happy enough all in all nothing to complain about.

The staff are very helpful and contact as soon as possible if needs be.

Unfortunately mum couldn't care for herself at home alone, she had numerous falls and as a family, we decided for her to come into care where she has settled in very well. She also seems happier in herself too. She gets all the help she needs. The staff are very friendly and supportive.

Since dad moved to Norbury Court, we have found the staff very helpful, cheerful and willing to help, where help is needed.

The care team are great. Their interactions with mum are caring and kind. The standards of care are very high and mum's physical condition is excellent. The team communicate with me regularly and clearly and always meet my questions and requests the best they can.

Such professional caring staff, please thank them all they are all angels to me.

My mum moved into Norbury Court in2016 and from the first day, my mum was given a high level of care and thought highly of by staff until her final days. Mum was a very vulnerable person and physically fragile which staff were very aware of and as such ensured she needed to manage her safety. And keep her in good health. Although mum has Alzheimer's her was able to recognise staff and respond to them in her own ways. I would like to thank all of the staff for their support as would my mum if she was able.

The domestic staff always speak to the resident before entering their room telling what they are doing etc.

All of the staff always try to keep everyone smiling and are understanding of everyone's needs and requirements. My nan has settled in great and it had taken a huge responsibility and pressure off the family. I know she is in safe hands.

A very caring, professional care home.

The carers looking after mum go above and beyond their remit to ensure mum is looked after. Mum is extremely happy and content.

Thank you.

I feel my mum is in a warm, friendly environment, the care staff make you feel at home and nothing is too much trouble, they are very informative and keep you updated with any changes regarding the care of your relative. I think that although they always work with a smile on their face, they could do with an extra staff member, due to the complex needs of the clients, both on days and especially night duty.

Mum's dementia is deteriorating yet all the staff are just as patient, kind and caring, despite her difficult behaviour (a visiting social worker recently commented how well the staff know my mother). Nothing is too much trouble for any of the staff. They are just so incredibly dedicated and loving in their attitude.

I attended a Diamond Wedding Anniversary for a resident. The catering staff prepared an excellent buffet and the room provided for the occasion had been decorated with balloons and banners. The staff were pleasant and extremely helpful and their efforts contributed to a memorable event. I commend everyone involved in making this a special occasion.

I found them good with people, helpful, caring and they look after the people in their care with a smile. No matter how bad some of them are, I know my mum is well looked after, which helps me.

On June 22nd, 2017, my wife (Alzheimer patient) and I celebrated our 60th (Diamond) wedding anniversary. The manager arranged a buffet reception for us along with a dozen of our friends. It was an occasion that will remain in our memory for the rest of our lives. The visitor's lounge had been enlightened with bunting, banners and balloons. The buffet was beautifully presented and a lovely cake had been made with our names decorating the anniversary. I have expressed my thanks to the manager and all concerned for the efforts of so many of the staff. They couldn't have tried harder. A real team effort.

Very caring staff who always listen to my Mum's wishes. They keep me up to date and always contact me if they have any concerns.

Both my parents are getting excellent care. The care team and admin staff are very helpful and communicate very clearly with me about mum and dads needs.