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The home has 3 floors with a total of 60 ensuite bedrooms.
The ground floor has been refurbished as an all male unit and has 12 bedrooms with access to a dedicated lounge, dining room, pub/games...
Care Provided by Norbury Court
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees may vary depending upon assessment.
The price(s) shown are provided by the care home. Contact Norbury Court for full pricing details and T&Cs.
Contact Norbury Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Roseberry Care Centre (England) Ltd
- Private Owned
Person in charge
- Andreea Rasinar (Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed with male-only unit(s)
- Ages from 18 to 120
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2000
- Last Refurbishment: 2025
- Number of floors: 3
Room Information
- Single Rooms (60)
Visiting
- Visitors are welcome at anytime.
Parking
- Free on-site parking.
Norbury Court Reviews (85)
Norbury Court has a Review Score of 7.1 (7.087) out of 10, based on 4 reviews in the last 2 years.
Over all time Norbury Court has 85 reviews.
A well-maintained environment with very caring staff from the top down.
Care very good, clean and warm. Well cared for. Friendly staff. All facilities very good.
The visit was pleasant, staff were busy. My brother seemed happy enough all in all nothing to complain about.
The staff are very helpful and contact as soon as possible if needs be.
Unfortunately mum couldn't care for herself at home alone, she had numerous falls and as a family, we decided for her to come into care where she has settled in very well. She also seems happier in herself too. She gets all the help she needs. The staff are very friendly and supportive.
Since dad moved to Norbury Court, we have found the staff very helpful, cheerful and willing to help, where help is needed.
The care team are great. Their interactions with mum are caring and kind. The standards of care are very high and mum's physical condition is excellent. The team communicate with me regularly and clearly and always meet my questions and requests the best they can.
Her room was bright and clean and mum was always clean and well dressed.
On my first visit, the aroma of the lovely meals filled the place.
Such professional caring staff, please thank them all they are all angels to me.
My mum moved into Norbury Court in2016 and from the first day, my mum was given a high level of care and thought highly of by staff until her final days. Mum was a very vulnerable person and physically fragile which staff were very aware of and as such ensured she needed to manage her safety. And keep her in good health. Although mum has Alzheimer's her was able to recognise staff and respond to them in her own ways. I would like to thank all of the staff for their support as would my mum if she was able.
The domestic staff always speak to the resident before entering their room telling what they are doing etc.
All of the staff always try to keep everyone smiling and are understanding of everyone's needs and requirements. My nan has settled in great and it had taken a huge responsibility and pressure off the family. I know she is in safe hands.
A very caring, professional care home.
The carers looking after mum go above and beyond their remit to ensure mum is looked after. Mum is extremely happy and content.
Thank you.
I feel my mum is in a warm, friendly environment, the care staff make you feel at home and nothing is too much trouble, they are very informative and keep you updated with any changes regarding the care of your relative. I think that although they always work with a smile on their face, they could do with an extra staff member, due to the complex needs of the clients, both on days and especially night duty.
Thank you for your comment.
Mum's dementia is deteriorating yet all the staff are just as patient, kind and caring, despite her difficult behaviour (a visiting social worker recently commented how well the staff know my mother). Nothing is too much trouble for any of the staff. They are just so incredibly dedicated and loving in their attitude.
I attended a Diamond Wedding Anniversary for a resident. The catering staff prepared an excellent buffet and the room provided for the occasion had been decorated with balloons and banners. The staff were pleasant and extremely helpful and their efforts contributed to a memorable event. I commend everyone involved in making this a special occasion.
I found them good with people, helpful, caring and they look after the people in their care with a smile. No matter how bad some of them are, I know my mum is well looked after, which helps me.
On June 22nd, 2017, my wife (Alzheimer patient) and I celebrated our 60th (Diamond) wedding anniversary. The manager arranged a buffet reception for us along with a dozen of our friends. It was an occasion that will remain in our memory for the rest of our lives. The visitor's lounge had been enlightened with bunting, banners and balloons. The buffet was beautifully presented and a lovely cake had been made with our names decorating the anniversary. I have expressed my thanks to the manager and all concerned for the efforts of so many of the staff. They couldn't have tried harder. A real team effort.
Very caring staff who always listen to my Mum's wishes. They keep me up to date and always contact me if they have any concerns.
Both my parents are getting excellent care. The care team and admin staff are very helpful and communicate very clearly with me about mum and dads needs.
I would like to thank all the staff and carers. Everybody is very friendly, helpful and hardworking. Nothing is too much trouble. The place is clean and tidy the rooms are very good and warm. Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 January 2025Requires improvement
- CaringGood
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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