Norbury Court, in Sheffield, looks to make sure that all clients and their loved ones benefit from a depth of experience and quality support, from a team that also takes pride in a compassionate service.
The home has 3 floors with a total of 60 ensuite bedrooms.
The ground floor has been refurbished as an all male unit and has 12 bedrooms with access to a dedicated lounge, dining room, pub/games...
Norbury Court, in Sheffield, looks to make sure that all clients and their loved ones benefit from a depth of experience and quality support, from a team that also takes pride in a compassionate service.
The home has 3 floors with a total of 60 ensuite bedrooms.
The ground floor has been refurbished as an all male unit and has 12 bedrooms with access to a dedicated lounge, dining room, pub/games area and enclosed garden space.
The first and second floor have 24 ensuite bedrooms each with 2 separate lounge areas, a dining room and activity room on each floor.
There is an enclosed garden space for residents and visitors to use as well as a cafe area to make drinks when visiting.
The home has a salon with a hairdresser visiting on a weekly basis and a chiropodist every 6 weeks.
The provider's focus is on respecting dignity at all times, as well as supporting a healthy lifestyle. Long-term and temporary stays are both welcome, and the home can specialise in EMI Residential and EMI Nursing.
Trained professionals include residents in decision-making and are always keen to incorporate new methods that might be of benefit. Activities are offered within the home and focus on engaging residents in things that they enjoy.
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Care Provided by Norbury Court
Primary Care Categories
Older Person Care
Dementia
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Younger Adults
Length of Stay
Permanent Care
Respite Care
Care Types Provided
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
For a maximum of 60 Service Users
Dementia Care Types
Mild Dementia
Moderate Dementia
Advanced/Complex Dementia
Other Care Provided
Parkinson's Disease
Stroke
Palliative / End of Life Care
COPD/Pulmonary Disease
Convalescent Care
Acquired Brain Injury (ABI)
Facilities
Own Furniture if required
Pet Friendly (or by arrangement)
Close to Local shops
Near Public Transport
Minibus or other transport
Lift
Wheelchair Access
Gardens
Bar/Café
Residents Kitchenette
Television point in own room
Residents Internet Access
Funding & Fees
Weekly Charges per Person
Type of care
Permanent
Respite
Residential Care
£1,169 - £1,169
£1,169 - £1,169
Residential Dementia Care
£1,048 - £1,103
£1,048 - £1,103
Nursing Care
£1,208 - £1,208
£1,208 - £1,208
Nursing Dementia Care
£1,245 - £1,248
£1,245 - £1,248
Fees may vary depending upon assessment.
The price(s) shown are provided by the care home. Contact Norbury Court for full pricing details and T&Cs.
Contact Norbury Court to confirm what's included and get a personalised quote:
Funding Types Accepted
Self-Funding (Private)
Local Authority with Top-up
Local Authority
NHS Continuing Healthcare (CHC)
Support you may be entitled to
If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Review from E K (Daughter of Resident) published on 6 July 2021 Submitted via Postal Card•
Overall Experience
Extremely happy with the care that is provided to my dad.
Extremely happy with the care that is provided to my dad.
↩Reply from Sharon Flood, Area Director at Norbury Court
Thank you for your positive feedback, it is much appreciated.
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Cleanliness
Treated with Dignity
Food & Drink
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Review from Ernest G (Husband of Resident) published on 29 June 2021 Submitted via Postal Card•
Overall Experience
Carehome runs well and everyone is friendly and helpful.
Carehome runs well and everyone is friendly and helpful.
↩Reply from Sharon Flood, Area Director at Norbury Court
Thank you for your positive feedback, it is very much appreciated
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David T (Son of Resident) published on 29 June 2021 Submitted via Postal Card•
Overall Experience
Mum has only been in the care home four months but mum seems very settled, well presented on visits and has put on a little weight, so is liking the food. Staff are friendly and professional and I have no complaints.
Mum has only been in the care home four months but mum seems very settled, well presented on visits and has put on a little weight, so is liking the food. Staff are friendly and professional and I have no complaints.
↩Reply from Sharon Flood, Area Director at Norbury Court
Thank you for your positive feedback, it is much appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janet B (Wife of Resident) published on 17 June 2021 Submitted via Postal Card•
Overall Experience
I find the staff helpful and kind. The home is spotlessly clean. Nothing is too much trouble for the staff regarding residents and their family. I would recommend this home.
I find the staff helpful and kind. The home is spotlessly clean. Nothing is too much trouble for the staff regarding residents and their family. I would recommend this home.
↩Reply from Sharon Flood, Regional Operations Manager at Norbury Court
Thank you for your positive feedback it is really appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Derek W (Son of Resident) published on 17 June 2021 Submitted via Postal Card•
Overall Experience
I am greeted with great pleasantness. I am glad that my mum is being well looked after. The staff are always polite and are very friendly and welcoming. The receptionist is very friendly and lets me book to see my mum when I am going home which saves me having to ring up to make my next appointment.
I am greeted with great pleasantness. I am glad that my mum is being well looked after. The staff are always polite and are very friendly and welcoming. The receptionist is very friendly and lets me book to see my mum when I am going home which saves me having to ring up to make my next appointment.
↩Reply from Sharon Flood, Regional Operations Manager at Norbury Court
Thank you for your positive feedback, the staff will really appreciate it.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from G M (Wife of Resident) published on 8 April 2021 Submitted via Postal Card•
Overall Experience
Kind carers.
Kind carers.
↩Reply from Sharon Flood, Regional Operations Manager at Norbury Court
Thank you for your positive feedback; it is greatly appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jill G (Daughter of Resident) published on 8 April 2021 Submitted via Postal Card•
Overall Experience
All Covid-18 restriction adhered to; swab test, temperature masks, gloves and aprons. Always clean and tidy. Staff very pleasant and welcoming.
All Covid-18 restriction adhered to; swab test, temperature masks, gloves and aprons. Always clean and tidy. Staff very pleasant and welcoming.
↩Reply from Sharon Flood, Regional Operations Manager at Norbury Court
Thank you for your positive feedback; it is greatly appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J C (Daughter-in-law of Resident) published on 8 April 2021 Submitted via Postal Card•
Overall Experience
Dad has only been a resident for three months, in that time, his care has been kind and supportive. Staff are approachable and friendly and will always find time to answer any question.
Dad has only been a resident for three months, in that time, his care has been kind and supportive. Staff are approachable and friendly and will always find time to answer any question.
↩Reply from Sharon Flood, Regional Operations Manager at Norbury Court
Thank you for your positive feedback, this will be greatly appreciated by all staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sharon E (Daughter of Resident) published on 6 April 2021 Submitted via Postal Card•
Overall Experience
Obviously, with Covid restrictions, I can't comment on the inside, room or facilities but what I have seen is a happy clean environment. Any concerns I have, have been dealt with. They treat Mum with dignity and make her feel safe since the death of my dad who passed away in Norbury Court on the...
Obviously, with Covid restrictions, I can't comment on the inside, room or facilities but what I have seen is a happy clean environment. Any concerns I have, have been dealt with. They treat Mum with dignity and make her feel safe since the death of my dad who passed away in Norbury Court on the 4th May.
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Cleanliness
Treated with Dignity
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Safety / Security
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Value for Money
Review from John M (Son of Resident) published on 29 March 2021 Submitted via Postal Card•
Overall Experience
My mother has been at Norbury Court resident for over six years and has consistently received the highest standard of care. I have never had any cause for complaint.
My mother has been at Norbury Court resident for over six years and has consistently received the highest standard of care. I have never had any cause for complaint.
↩Reply from Sharon Flood, Area Director at Norbury Court
Thank you for your positive feedback, it is greatly appreciated
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D B (Friend of Resident) published on 23 March 2021 Submitted via Postal Card•
Overall Experience
Ths staff are very friendly and efficient. They listen to requests and act upon them promptly. They are very good at communicating the needs of the resident to the family members. The staff know the residents well, and good care is given. Norbury Court facilities are clean and well maintained as...
Ths staff are very friendly and efficient. They listen to requests and act upon them promptly. They are very good at communicating the needs of the resident to the family members. The staff know the residents well, and good care is given. Norbury Court facilities are clean and well maintained as are the residents. I have great confidence in the professionalism of the staff and management in these difficult times.
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Review from D W (Wife of Resident) published on 11 March 2021 Submitted via Postal Card•
Overall Experience
I have had a wonderful experience with Norbury over the last months. I am so lucky I have been able to visit 80% of the time from August to the present date. There has always been safe areas for visiting in every way. It came as a shock that my husband became so bad with his dementia after another...
I have had a wonderful experience with Norbury over the last months. I am so lucky I have been able to visit 80% of the time from August to the present date. There has always been safe areas for visiting in every way. It came as a shock that my husband became so bad with his dementia after another large bleed on the brain, but he has been cared for with respect.
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No Rating
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Review from A C (Daughter of Resident) published on 8 October 2020 Submitted via Postal Card•
Overall Experience
Everyone involved with the running of the home is helpful, caring and friendly. Nothing is too much trouble for any of the staff and Norbury Court seems to be run very efficiently. Residents appear to be comfortable and happy. I am extremely impressed with every aspect of Norbury Court and would be...
Everyone involved with the running of the home is helpful, caring and friendly. Nothing is too much trouble for any of the staff and Norbury Court seems to be run very efficiently. Residents appear to be comfortable and happy. I am extremely impressed with every aspect of Norbury Court and would be more than happy to recommend to others. A difficult time has been made very much easier! Thank you.
↩Reply from Sharon Flood, Regional Operations Manager at Norbury Court
Thank you for your kind words. It means a lot for our staff to know they are appreciated.
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Review from Karen L (Daughter of Resident) published on 25 September 2020 Submitted via Postal Card•
Overall Experience
As always, compassionate care for my mum has been exceptional, especially as Mum caught the Covid-19 virus. Support and tender care for Mum helped her recover and as a family, we are extremely grateful to all the staff. Also, communication with our family at this time was wonderful as we were also...
As always, compassionate care for my mum has been exceptional, especially as Mum caught the Covid-19 virus. Support and tender care for Mum helped her recover and as a family, we are extremely grateful to all the staff. Also, communication with our family at this time was wonderful as we were also dealing with the bereavement of a beloved daughter.
↩Reply from Sharon Flood, Regional Operations Manager at Norbury Court
Thank you for your positive feedback it is really appreciated
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E K (Son of Resident) published on 28 August 2020 Submitted via Postal Card•
Overall Experience
All the staff seem pleasant and friendly. Not really had a chance to look around myself due to Covid-19 safety precautions. No bad reports from dad.
All the staff seem pleasant and friendly. Not really had a chance to look around myself due to Covid-19 safety precautions. No bad reports from dad.
↩Reply from Sharon Flood, Regional Operations Manager at Norbury Court
Thank you for your positive feedback. I will feedback to the staff at the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from L D (Granddaughter of Resident) published on 24 February 2020 Submitted via Postal Card•
Overall Experience
The staff are always easy to locate and very friendly and helpful. My nan is always clean and presentable. The home itself is also always very clean and homely.
The staff are always easy to locate and very friendly and helpful. My nan is always clean and presentable. The home itself is also always very clean and homely.
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Review from Karen (Daughter of Resident) published on 18 February 2020 Submitted via Website•
Overall Experience
My mum is living at Norbury Court. She celebrates her 88th birthday on 21st February and on Saturday 15th February I travelled with my husband from our home in Wiltshire to visit and begin those celebrations. My sisters with their families were joining us along with my daughter and two...
My mum is living at Norbury Court. She celebrates her 88th birthday on 21st February and on Saturday 15th February I travelled with my husband from our home in Wiltshire to visit and begin those celebrations. My sisters with their families were joining us along with my daughter and two granddaughters. I telephoned in advance to book a private space and was promised the conservatory would be allocated for our use.
On arrival, we were met by the housekeeper who had kept her promise and gone above our expectations by providing a food table, balloons, banners and a trolley of refreshments for adults and children. We had a wonderful time. You can imagine the mess! But the housekeeping team said they would sort it which they did. Nothing was too much trouble. All done with smiles and humour. We truly appreciate all the efforts that were made to help us give our mum the birthday party we hoped for. Thank you to everyone. Brilliant job!
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No Rating
Review from L P (Daughter-in-law of Resident) published on 29 August 2019 Submitted via Postal Card•
Overall Experience
Mum appears well cared for but due to dementia she often forgets who we are, she keeps asking for her mother or she wants us to take her home to where her children are.
Mum appears well cared for but due to dementia she often forgets who we are, she keeps asking for her mother or she wants us to take her home to where her children are.
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Review from Sarah R (Niece of Resident) published on 16 July 2019 Submitted via Postal Card•
Overall Experience
The room is bright, airy and clean. The bed looks comfy, safe and clean. The sheets are changed daily. My Uncle is happy, clean, well shaven and well dressed. The staff are kind, happy and very caring and this has made all the difference.
The room is bright, airy and clean. The bed looks comfy, safe and clean. The sheets are changed daily. My Uncle is happy, clean, well shaven and well dressed. The staff are kind, happy and very caring and this has made all the difference.
↩Reply from Sharon Flood, Regional Operations Manager at Norbury Court
Thank you for your positive feedback, it is greatly appreciated.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
No Rating
Safety / Security
Rooms
Value for Money
Review from Ann R (Widow / Widower) published on 1 April 2019 Submitted via Website•
Overall Experience
I would like to thank all the staff at Norbury Court nursing home for looking after my late husband. They were very caring and supported him through thick and thin. Thank you all.
I would like to thank all the staff at Norbury Court nursing home for looking after my late husband. They were very caring and supported him through thick and thin. Thank you all.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 January 2025
Overall Requires improvement
CaringGood
EffectiveRequires improvement
ResponsiveRequires improvement
SafeRequires improvement
Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
Bed Vacancies
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