Moorland Gardens Care Home

off Old Bedford Road, Moorland Gardens Street, Luton LU2 7NX
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9.5 62 Reviews
  • Moorland Gardens Care Home, Luton
Moorland Gardens Care Home is located one mile from Luton town centre and is within easy access to road and rail transport routes.

The home has been designed to support residents with nursing, physical rehabilitation, dementia and challenging behaviour needs, and is fitted with all the latest amenities and facilities to promote the delivery of the highest standard care.

All rooms are en-suite, spacious and decorated with quality furnishings. The home also benefits from a spiritual room, which offers a place of relaxation, meditation and prayer for all, staff and family included.

An experienced care team aims to provide high quality and holistic care, fulfilling the physical, mental and spiritual needs of the residents.

The home proactively promotes a healthy lifestyle, with a balanced diet across three meals, and a diverse calendar of events and activities led by an activity coordinator.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • Self-Funded Nursing Care: from £1350
  • Self-Funded Nursing Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350

These prices are only a guideline, please contact Moorland Gardens Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Deborah Adams (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (80)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site parking.

Moorland Gardens Care Home Reviews (62)

9.5

Moorland Gardens Care Home has a Review Score of 9.5 (9.538) out of 10, based on 11 reviews in the last 2 years.
Over all time Moorland Gardens Care Home has 62 reviews.

Overall Experience
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Reviewer Connection to Moorland Gardens Care Home
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Total of 62, showing 21-40
Review from Leo O (Brother of Resident) published on 25 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good and friendly staff. Very good and clean room. Accommodating. Good and beautiful area.
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Review from Sandy W (Daughter of Resident) published on 22 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to thank the manager so much for her support, kindness and caring approach. I can honestly say her staff are all second to none.
I worried, felt guilty and had sleepless nights over my dad going into a care home. It was my dad's worst nightmare, but from day one everyone has been wonderful.
Any worries l had disappeared. Dad is happy, he calls it home. When l heard him say that l got tearful. The home is clean, the staff friendly and helpful and really care for my dad. Honestly, I am so grateful for the wonderful people who work there. I actually get emotional about it because its such a big, hard decision to make. You hear so many horror stories. Let me tell you there isn't one thing l dislike about the place. Well done to the manager you have done a great job and have a wonderful team. Seeing Dad smile and be happy is fantastic. He can't praise you enough. Trust me Dad wasn't an easy man to please and age didn't change that. So it's a bit of a miracle. Thank you.
Reply from Debbie Adams, Home Manager at Moorland Gardens Care Home

Thank you Sandy this is definitely one of the loveliest feedbacks, to know that Dad Calls Moorland Gardens home, Sandy thank you.

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Review from Lee R (Daughter of Resident) published on 7 April 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
The care staff seem very caring but everything else about this care home is poor. My dad's room had no shower in his bathroom and a toilet seat with what looked like cement on it. The TV didn’t work and just a sheet for warmth. The reception staff are terrible and have no idea what is going on. My dad
was taken to hospital and no one called us. We found out 16 hours later from a social worker who just happened to call the care home regarding my dad. He was sent to the hospital with no wash bag, glasses, or even a jumper. When we called to collect his belongings reception staff told us he was still there even though we knew he was in the hospital. When we got his belongings his coat and 2 pairs of reading glasses were missing and we had clothes and a phone charger that belonged to another patient. Under no circumstances send a family member here.
Reply from Debbie Adams, Home Manager at Moorland Gardens Care Home

Thank you for commenting on the caring nature and the professionalism of the care staff that work at Moorland gardens. All our bedrooms at Moorland gardens have en-suite facilities, but no showers. Duvets and blankets are provided, for all our residents. Our care staff and maintenance team endeavour, that all repairs and replacements are reported and responded to in a timely manner to ensure the health, safety and comfort of all our residents. If there is a television in any of our bedrooms they are portable appliances tested regularly and will not be used unless they are safe. It is our policy, that whenever a resident is admitted to hospital that the next of kin is informed, staff did try to contact the family but without success, we can only apologise to the family. The fully trained staff at Moorland Gardens would never allow a resident to leave the home without appropriate clothing. A full inventory upon admission is completed to ensure the safety of belongings.

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Review from S G (Daughter of Resident) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager was extremely supportive in the placement of my mother on discharge from hospital. Staff are very helpful. Mum is being looked after extremely well and her need's are being met in all areas of her care.
Reply from Debbie Adams, Home Manager at Moorland Gardens Care Home

Thank you, S G, we really work hard at Moorland Gardens to please everyone.

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Review from Charles T (Resident) published on 23 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Considering my position I don't know how I should respond to this, as I believe I am misdiagnosed but I found the staff were excellent. All caring and understanding. I consider myself very fortunate to have been under your care.
Reply from Debbie Adams, Home Manager at Moorland Gardens Care Home

Carl (Charles) It had been a honor to look after you. Deborah and the team.

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Review from Jenny F (Wife of Resident) published on 7 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I understand that during COVID the staff have been put under a lot of stress! Unfortunately, my experience when my husband passed away was not helpful. He died in hospital and the home called me to pick up his belongings. I went the next day and took the black bin liners away plus three bags of food
(one a Christmas) bag. When I got home I found food items in with his clothes, two bags of food were untouched and had perishable goods which had gone mouldy. This was very upsetting as it seemed the bags had just been dumped in his room? On top of that, the member of staff I met didn’t realise he had died. I can't review anything else really as I couldn’t go in due to COVID. The reception looked very clean and the home was very strict about COVID rules understandably, just very upsetting for me and my family.
I’ve had to fill in the rest of this form without having experienced any time in the home or seeing my husband in there.
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Review from Sonia M (Daughter of Resident) published on 23 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They have made my mum feel like she is at home, and I am so pleased with the care he is given. The manager and all the staff are brilliant.
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Review from Pat C (Daughter of Resident) published on 11 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When Mum became bedridden and due to a medical condition, needed to be checked on regularly day and night, we realised she would need to go into care. I was really upset as I didn't think anybody could look after Mum as I did. How wrong I was. We chose Moorland Gardens from a recommendation and because
it met our needs. The staff are so kind and caring, Mum couldn't be more well looked after. When I talk to her and she says I've had such a good day with so many laughs and my dinner was absolutely lovely, I know we've made the right choice.
Reply from Debbie Adams, Home Manager at Moorland Gardens Care Home

Thank you, Pat, that means so much to all of us. It's a joy having Mum here and Mum calling Moorland Gardens home.

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Review from Pauline A (Wife of Resident) published on 18 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
While my husband was at Moorland Gardens Care Home he was very well looked after in every way. The staff were friendly and kind in every way.
Reply from Debbie Adams, Home Manager at Moorland Gardens Care Home

Thank you so much I shall hand your kind words to all our staff.

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Review from Suzy A (Daughter of Resident) published on 12 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moorlands Nursing Home is an outstanding nursing home, full of wonderful, caring staff who have so much personality and compassion. I am thankful we chose this home for my father, who not only suffers dementia but also a range of other medical issues. I particularly want to praise the manager for running
such an organised and empathetic home who treats all of its members as part of one big family. She has managed the home expertly through the pandemic of Covid19, she is to be highly commended, I cannot thank her enough. Communication between the administrative staff and family members of residents is easy and companionable, my thanks to all of them, in particular to the staff member who arranges our visits with ease and friendliness. I would like my final words to be grace and humanity, two important words at such a difficult and emotional time. Thank you, everyone, at Moorlands Nursing Home.
Reply from Debbie Adams, Home Manager at Moorland Gardens Care Home

Thank you from all of us at Moorland Gardens I am speechless.

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Review from Judith H (Resident) published on 29 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly, kind and helpful.
Noting too much to do for me.
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Review from P A (Daughter of Resident) published on 23 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 103 yr old mother died recently and during the last 3 1/2 years has been a resident at Moorland Gardens Care Home. Her nursing care has been exemplary throughout. She was a very bright but exceedingly frail lady and was always treated with attention to her dignity and she was enabled to feel in control
of decisions. Such a positive environment where the very well respected managers do their utmost for the residents.
They (and the staff) are well supported as were we (her family) at the end of her life. The catering and housekeeping services are also of a very high standard.
Reply from Debbie Adams, Home Manager at Moorland Gardens Care Home

It means so much to all of us at Moorland Gardens for such a positive review so thank you very much.

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Review from J F (Friend of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very impressed with the care home. Our friend was treated very well and was happy there. We found the staff very helpful and caring to our friend and to us.
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Review from A P (Son of Resident) published on 13 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother moved into Moorland Gardens in September 2019 and the care she received was outstanding. Nothing was ever too much trouble. Visiting can be made at any time. All the staff treats everyone (including visitors) with so much respect and dignity. You feel they are all part of your family For the
first time in many years I could start to relax, knowing that at this home my mother was being very well looked after.
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Review from A T (Niece of Resident) published on 7 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle is cared for very well, he feels safe and secure, it gives us peace of mind that he is well cared for. I visit every day and the staff are always welcoming and friendly. Nothing is too much trouble.
Reply from Debbie Adams, Home Manager at Moorland Gardens Care Home

Thank you, I shall feedback to all the staff. It makes the team feel so valued when they receive a thank you from relatives. I can honestly say every day is a different day but we all enjoy our work here.

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Review from Veronica L (Daughter of Resident) published on 21 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been at Moorland Gardens Care Home every day since my mum was admitted, and this is the first time my mum has ever been in a care home. I am truly impressed with this care home. It is well run and spotlessly clean, I cannot fault this home, the manager, the reception staff, the nurses and carers
are all exceptional and well mannered and always approachable. I have no complaints or negatives about Morland Gardens. I would highly recommend this home and would put Mum back in here if she ever had to come back.
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Review from Joseph L (Son of Resident) published on 21 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault this care home. They have taken the best care of my mum and have been on hand anytime we need them. They are so friendly and cannot fault any of the managers, nurses or carers. It is spotlessly clean and I have no complaints whatsoever. I would highly recommend this care home and would
have no hesitation in putting Mum back here if she had to have care in the future. Mum says everyone in here is lovely and she is well settled.
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Review from Frederick D (Son of Resident) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad was admitted into Moorland Gardens care home in February 2019 with dementia and a heart condition. He also had an infection and nobody knew what it was until he went to Moorland Gardens, who diagnosed his condition as delirium. The medication was taken and my dad was back to his old self, apart
from his dementia. The staff were always caring to my dad and he was happy staying there. The manager and staff are all a credit to the home. I would recommend the home to anybody who needs the care my dad did.
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Review from Sue C (Daughter of Resident) published on 3 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have been extremely helpful, friendly and professional. The room was excellent and the food and drinks supplied were perfect. Many thanks to everyone. Keep up the good work.
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Review from Liz D (Daughter of Resident) published on 28 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had a three week stay in Moorland Care Home. The level of care she received was excellent, as was the nursing staff who looked after her, very friendly and welcoming to all our family. Thank you all for making her stay so comfortable.
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Current Review Score: 9.5 (9.538)

Overview of Review Score

The Review Score of 9.5 (9.538) out of 10 for Moorland Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for Moorland Gardens Care Home is calculated as follows: ( (109 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 127 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.688 Points relating to the number of positive Reviews for Moorland Gardens Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 11 Positive Reviews ÷ 16 = 0.688
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jul 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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