Moorland Gardens Care Home

They are to be congratulated for their dedication under difficult circumstances, especially during the COVID outbreak.

Thank you.

My brother has been shown real care and excellent nursing and personal concern as he enters the last stages of his life. I have been kept informed never needing to ask. This home provided wonderfully compassionate care and respect for him - all members of staff I have met have known him and his needs, medical, physical and mental. We are deeply grateful for their skills and humanity.

My father-in-law passed away in June 2022 after a year in Moorland Gardens Care Home only 18 months after my mother-in-law, who was also cared for by the Moorlands team. Near the end of his time, he got very confused and kept getting out of bed and falling over regardless of having preventions in place. The staff would always let us know and always got the medics in to see if he needed to go to the hospital and kept us informed. He even tried to get out of the bed when I was visiting and I pressed the button for the staff because he was so determined to get up. The manager and all the team are amazing and I shall always be thankful to them for caring for both of my in-laws. They will still see me occasionally as they are like an extension of the family.

The staff at Moorland Gardens Care Home looked after my mother for over 3-years, until her death last month. They treated her with respect, and we are very grateful for all they did for my mother. The staff do incredible work every day and are a credit to their profession and your company. We cannot thank them enough for all they did with patience and kindness, and their leader is wonderful.

Very good and friendly staff. Very good and clean room. Accommodating. Good and beautiful area.

I worried, felt guilty and had sleepless nights over my dad going into a care home. It was my dad's worst nightmare, but from day one everyone has been wonderful. Any worries l had disappeared. Dad is happy, he calls it home. When l heard him say that l got tearful. The home is clean, the staff friendly and helpful and really care for my dad. Honestly, I am so grateful for the wonderful people who work there. I actually get emotional about it because its such a big, hard decision to make. You hear so many horror stories. Let me tell you there isn't one thing l dislike about the place. Well done to the manager you have done a great job and have a wonderful team. Seeing Dad smile and be happy is fantastic. He can't praise you enough. Trust me Dad wasn't an easy man to please and age didn't change that. So it's a bit of a miracle. Thank you.

The care staff seem very caring but everything else about this care home is poor. My dad's room had no shower in his bathroom and a toilet seat with what looked like cement on it. The TV didn’t work and just a sheet for warmth. The reception staff are terrible and have no idea what is going on. My dad was taken to hospital and no one called us. We found out 16 hours later from a social worker who just happened to call the care home regarding my dad. He was sent to the hospital with no wash bag, glasses, or even a jumper. When we called to collect his belongings reception staff told us he was still there even though we knew he was in the hospital. When we got his belongings his coat and 2 pairs of reading glasses were missing and we had clothes and a phone charger that belonged to another patient. Under no circumstances send a family member here.

The manager was extremely supportive in the placement of my mother on discharge from hospital. Staff are very helpful. Mum is being looked after extremely well and her need's are being met in all areas of her care.

Considering my position I don't know how I should respond to this, as I believe I am misdiagnosed but I found the staff were excellent. All caring and understanding. I consider myself very fortunate to have been under your care.

I’ve had to fill in the rest of this form without having experienced any time in the home or seeing my husband in there.

They have made my mum feel like she is at home, and I am so pleased with the care he is given. The manager and all the staff are brilliant.

When Mum became bedridden and due to a medical condition, needed to be checked on regularly day and night, we realised she would need to go into care. I was really upset as I didn't think anybody could look after Mum as I did. How wrong I was. We chose Moorland Gardens from a recommendation and because it met our needs. The staff are so kind and caring, Mum couldn't be more well looked after. When I talk to her and she says I've had such a good day with so many laughs and my dinner was absolutely lovely, I know we've made the right choice.

While my husband was at Moorland Gardens Care Home he was very well looked after in every way. The staff were friendly and kind in every way.

Moorlands Nursing Home is an outstanding nursing home, full of wonderful, caring staff who have so much personality and compassion. I am thankful we chose this home for my father, who not only suffers dementia but also a range of other medical issues. I particularly want to praise the manager for running such an organised and empathetic home who treats all of its members as part of one big family. She has managed the home expertly through the pandemic of Covid19, she is to be highly commended, I cannot thank her enough. Communication between the administrative staff and family members of residents is easy and companionable, my thanks to all of them, in particular to the staff member who arranges our visits with ease and friendliness. I would like my final words to be grace and humanity, two important words at such a difficult and emotional time. Thank you, everyone, at Moorlands Nursing Home.

Noting too much to do for me.

They (and the staff) are well supported as were we (her family) at the end of her life. The catering and housekeeping services are also of a very high standard.

We were very impressed with the care home. Our friend was treated very well and was happy there. We found the staff very helpful and caring to our friend and to us.

My mother moved into Moorland Gardens in September 2019 and the care she received was outstanding. Nothing was ever too much trouble. Visiting can be made at any time. All the staff treats everyone (including visitors) with so much respect and dignity. You feel they are all part of your family For the first time in many years I could start to relax, knowing that at this home my mother was being very well looked after.

My uncle is cared for very well, he feels safe and secure, it gives us peace of mind that he is well cared for. I visit every day and the staff are always welcoming and friendly. Nothing is too much trouble.