Moorland Gardens Care Home

off Old Bedford Road, Moorland Gardens Street, Luton LU2 7NX
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9.5 62 Reviews
  • Moorland Gardens Care Home, Luton
Moorland Gardens Care Home is located one mile from Luton town centre and is within easy access to road and rail transport routes.

The home has been designed to support residents with nursing, physical rehabilitation, dementia and challenging behaviour needs, and is fitted with all the latest amenities and facilities to promote the delivery of the highest standard care.

All rooms are en-suite, spacious and decorated with quality furnishings. The home also benefits from a spiritual room, which offers a place of relaxation, meditation and prayer for all, staff and family included.

An experienced care team aims to provide high quality and holistic care, fulfilling the physical, mental and spiritual needs of the residents.

The home proactively promotes a healthy lifestyle, with a balanced diet across three meals, and a diverse calendar of events and activities led by an activity coordinator.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • Self-Funded Nursing Care: from £1350
  • Self-Funded Nursing Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350

These prices are only a guideline, please contact Moorland Gardens Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Deborah Adams (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (80)

Visiting

  • Visitors welcome anytime.

Parking

  • Free on-site parking.

Moorland Gardens Care Home Reviews (62)

9.5

Moorland Gardens Care Home has a Review Score of 9.5 (9.538) out of 10, based on 11 reviews in the last 2 years.
Over all time Moorland Gardens Care Home has 62 reviews.

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Reviewer Connection to Moorland Gardens Care Home
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Review from Viv M (Daughter of Resident) published on 16 October 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum was in Moorland Gardens for ten weeks after a spell in hospital. This is a nursing home so the level of care is high. The care and nursing staff are friendly, efficient and always available to answer questions, even when busy. I felt the home's strengths were firstly the manager, who is highly visible
on the units keeping a close eye on everything. The activities team work hard to involve the residents and on sunny days in the summer there was often tea and cake in the garden. The team are now in Moorlands seven days a week. The rooms have en suite toilets and everything is clean, but they could do with an update. This was my first experience of a care home and on the whole, it was very positive.
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Review from M G (Wife of Resident) published on 3 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was a resident here for 16 months. In this time, he was extremely well cared for. The staff were all kind, caring and always found time for a chat. The cleanliness was outstanding and there were never any smells of urine or cooking.
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Review from James J (Nephew of Resident) published on 20 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I live 350 miles from Moorland Gardens Care Home and travelled to visit my Uncle for 3 days in June. I was very impressed by my welcome and also by the obvious care that he was being given.
The staff were very informative and gave me a great insight as to what care he was receiving.
I phoned every
weekend and was always remembered by the staff from my visit. On other occasions when he had to be taken to hospital I was phoned immediately and kept informed at all times which was very reassuring as he has no other family nearby.
All in all, I can't speak highly enough of the staff and the Care Home.
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Review from Steven S (Daughter of Resident) published on 14 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum stayed in this home while she was terminally ill. From day one when mum moved into the home, all its staff were brilliant, kind and always professional. Our mum needed a level of care we just could not achieve at home so the home was chosen to help with this.
The level of care was unbelievable
for both mum and any of the family that came to visit. From reception through to the care staff, nothing was ever too much trouble and we all received the very best we could have hoped for. Thank you for all your help and support.
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Review from Laura D (Granddaughter of Resident) published on 11 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has been a resident at Moorlands since 4th February 2019.
I can honestly say we have all been 100% happy with the care he has received throughout his stay so far.
All of the staff we have come into contact with are friendly, we are welcomed well, all the staff make us feel at home, they
keep us up to date about his daily ongoings and my grandad always looks clean and tidy. Even on difficult days, we feel happy to leave him in the care given at Moorland.
Moving into a home was worrying for the family to begin with but we are very happy with Moorland and couldn’t imagine him being cared for anywhere else.
Thank you to everyone that has contributed to the care of my grandad - from all the family.
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Review from D P (Son-in-law of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Resident arrived after time in hospital. Previous home not suitable to return. She has issues re behaviour and dementia and was not thriving in the previous care. Moorlands is doing so well with her and we are so relieved that she is in this home. Great manager and qualified staff. They made it possible
to hold a 90th party for her in the home. So grateful and would recommend.
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Review from Ebenezer A (Friend of Resident) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visitors are warmly welcome to Moorland Gardens Care Home. The hospitality at the front desk or reception hub is very fantastic. Visitors are readily made to feel at home by the admin staff and the home manager. I would not hesitate to recommend Moorland Gardens Care Home to anyone who seeks respite
in Luton.
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Review from Stephen I (Son of Resident) published on 24 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no worries about the care my mother is receiving. The staff are wonderful, I get a welcome from reception every time I visit. If there is a certain item or items to be bought for mum, I always obey instructions and when mum has to be seen by staff, I will wait until they have finished.
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Review from Gary D (Son of Resident) published on 5 September 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father was initially discharged from hospital into Moorland Gardens for a “temporary” 6 week period. It soon became obvious that the care he would receive there was much better than using care visitors at home.
The staff at Moorlands were absolutely fantastic and they looked after him very well,
despite his frailty and increasing dementia. The entire premises is kept spotless and his room was functional, clean and open to sunlight. Moorlands took care of any hospital visits that were needed and always kept us informed of any changes in my father's condition and welfare needs - such as haircuts and other hygiene requirements.
I would recommend Moorland Gardens on the strength of the caring staff alone and the environment is very good for a town centre care home.
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Review from Thomas F (Resident) assisted by family/friend published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a nice time at Moorland rehab. The only problem they were understaffed. Everyone was kind to me. Food lovely.
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Review from Peter W (Brother of Resident) published on 14 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has now been at Moorland Gardens for two years. He is now bedridden and non-verbal. We arrived unannounced from America and found him clean, well dressed and with attentive staff. Unasked, a detailed record of his progress was made available. His room was clean and bright. Luton Social Services
had initially placed my brother at Moorland Gardens due to his deteriorating condition. We were given the option of moving him shortly after he was admitted. We were reasonably familiar with alternate sheltered options but when his needs dictated a nursing home we were, and continue to be, satisfied with his care at Moorland Gardens.
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Review from Janet L (Resident) published on 19 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everybody at this care home was happy and treated me with dignity and helped me when I needed it. They were a good crowd and I enjoyed meeting them and helped me deal with my problems and soothed me.
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Review from Christine G (Daughter of Resident) published on 19 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Moorland Gardens Care Home is a well-run establishment which provided my mother with the quality of care she needed. The staff were always friendly and cooperative and she was well looked after. Any issues were quickly sorted out and resolved. We were always included in any events. My mother was happy
in there.
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Review from Linda T (Daughter of Resident) published on 18 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was treated with kindness and compassion by all members of staff, nurses, doctors, carers or physios.
We felt all her needs were met and we were always made to feel welcome and involved in her care. Staff always courteous and happy to discuss any issues or queries.
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Review from K A (Son of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum's stay has been generally good and she has been looked after well by friendly staff.


All room carpets can do with a clean and definitely an extra carer or two is needed as the current ones are struggling to cope on their own due to lack of staff.

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Review from Sandra W (Niece of Resident) published on 20 June 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have used other care homes for other relations however we chose Moorland Gardens this time because we felt it met our requirements better. The building was clean, light and airy and unlike many care homes, it did not have that nasty odour.


The nursing staff were excellent, the attention given

to residents is very good and all procedures are carried out with a friendly smile rather than a frown. In fact it’s the staff that make you feel they are in control of the situation and any problem you have is manageable. The only negative I have for Moorland Gardens is the admin/reception area. We were not greeted or acknowledged on any of our visits, in fact, it was often empty. It was not explained to us the need to sign in or out until another visitor saw us leaving without signing the book.


To sum up I would say the nursing staff are excellent however the admin/reception needs improvement.

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Review from Gwyneth G (Wife of Resident) published on 12 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Initially uncertain as to where the care was going, as I watched and talked to the staff I became confident that they were doing the best for all their residents. They spoke to them as real people and beyond necessary measures, did not push them into doing anything, they did not feel they wanted to
do. The building was cleaned well and the security was excellent. The food was plain but pleasant and adequate.
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Review from Naz U (Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every time I come here for service or assistance, I find it very welcoming. Nice staff and friendly environment.
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Review from Donald G (Partner of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit Moorland Gardens Care Home 3 days a week to help feed my partner.
She has been ill for 13 years, she has been moved 4 times to different care home because of home closing etc.
I am very happy with Moorland Gardens.
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Review from Quamar Z (Relative of Resident) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful staff.
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Current Review Score: 9.5 (9.538)

Overview of Review Score

The Review Score of 9.5 (9.538) out of 10 for Moorland Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for Moorland Gardens Care Home is calculated as follows: ( (109 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 127 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.688 Points relating to the number of positive Reviews for Moorland Gardens Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 11 Positive Reviews ÷ 16 = 0.688
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jul 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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