Moorland Gardens Care Home

We have used other care homes for other relations however we chose Moorland Gardens this time because we felt it met our requirements better. The building was clean, light and airy and unlike many care homes, it did not have that nasty odour.

The nursing staff were excellent, the attention given to residents is very good and all procedures are carried out with a friendly smile rather than a frown. In fact it’s the staff that make you feel they are in control of the situation and any problem you have is manageable. The only negative I have for Moorland Gardens is the admin/reception area. We were not greeted or acknowledged on any of our visits, in fact, it was often empty. It was not explained to us the need to sign in or out until another visitor saw us leaving without signing the book.

To sum up I would say the nursing staff are excellent however the admin/reception needs improvement.

Initially uncertain as to where the care was going, as I watched and talked to the staff I became confident that they were doing the best for all their residents. They spoke to them as real people and beyond necessary measures, did not push them into doing anything, they did not feel they wanted to do. The building was cleaned well and the security was excellent. The food was plain but pleasant and adequate.

I am very happy with Moorland Gardens.

Every time I come here for service or assistance, I find it very welcoming. Nice staff and friendly environment.

Very helpful staff.

Excellent caring staff.

I was worried when mum had to go into a care home due to deterioration in her dementia. I had my reservations as there is a lack of basic care for dementia in all areas of health service and the community. I dreaded the moment but her room is nice and clean. There is no smell in the care home that you usually get and its not run down the kitchen is also hygienic and meals are good, taking into account what she can eat which they adhered to. The staff are very friendly and professional. We've had our questions and concerns which is natural and have been reassured. They are so caring towards mum. Making sure all her needs are met. I would dare not believe it but she is safe, clean and looked after which makes all the difference. Although when the time came when she needed 24 hr residential care it was a big impact, also on the family to which they have been very understanding too. Mum has been here for 5 yrs.