
The nicest most friendly care home I've visited. All the staff are extremely efficient and kind.R F(Brother-in-law of Resident/Service User)

Everyone helped mum above and beyond. I really could not be happier and also so grateful. Thank you.N C(Daughter of Resident/Service User)


The nicest most friendly care home I've visited. All the staff are extremely efficient and kind.R F(Brother-in-law of Resident/Service User)

Everyone helped mum above and beyond. I really could not be happier and also so grateful. Thank you.N C(Daughter of Resident/Service User)


Opened in 2013, this welcoming home is located on Windsor Street, an attractive residential road in north Cheltenham. Windsor Street Care Centre offers residential, dementia, nursing and respite care for up to 81 residents in modern, friendly and comfortable households with a beautiful garden and balcony space to enjoy.
To give you the support when you need it, a friendly, professionally trained team is on hand around the clock to...
Care Provided by Windsor Street Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 81 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Windsor Street Care Centre for full pricing details and T&Cs.
Contact Windsor Street Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Helen Hews(Acting Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (81)
- Single Rooms with ensuite Wet Room (81)
Visiting
- Visitors welcome at any time.
Parking
- Free parking is available outside the home. Two car parks on the right, one before the entrance and one just beyond.
Windsor Street Care Centre Reviews (125)
Windsor Street Care Centre has a Review Score of 9.9 (9.855) out of 10, based on 25 reviews in the last 2 years.
Over all time Windsor Street Care Centre has 125 reviews.
It has been a pleasure to visit my friend in these excellent surroundings. While I have been with her, she has had attention from staff whenever necessary and has declared her satisfaction with all aspects of care. The room is pleasant and welcoming and she is able to assist herself of access to shared space (i.e Lounge, dining room ect) when well enough.
My mother has been in Windsor St for almost two years since it opened. The facilities are excellent, she is in a small unit with a dozen or so other residents, she has her own comfortable room with en-suite facilities. But the thing which has made Windsor Street so good for mum is the staff, dedicated, friendly, caring and kind. I could ask for no more.
My husbands care needs are very great and I think the home deals with him very well on a personal basis day to day. However I feel he needs a bit more stimulation mentally to avoid the extreme boredom that he talks to me about. I realise that with so few staff and other residents perhaps needing more attention is difficult.
Thank you for your comments which are welcomed. When residents come to live with us, we do our best to find out how they like to spend their time, so that we can support them to participate in activities we know they will enjoy. We are aware that your husband enjoys painting, drawing and crafts...
Following her slightly traumatic transition from another, local Care Home she was, together with ourselves, welcomed into the OSJCT Windsor Street community. The nursing, caring and activities staffs, supported by extensive administration and service teams, combined to provide an engaging, family environment. The continuity and stability of the staff enabled her to build trust and establish friendships with many of the caring staff.
We are very glad that we found Windsor Street for my mother to spend her last days. She was very-well cared for in a modern, well-equipped facility.
I think Windsor Street is a wonderful care home. I have been volunteering for over a year and I am so impressed with the care and attention all the residents receive. I would not hesitate to put my own relative in this home and am incredibly impressed with the range of trips and activities available here - I look forward to my visits! I always leave feeling comforted that the residents are being well cared for. I have also benefited and learnt a great deal from the informative monthly support groups that are available in this home. My 90 year old mother has dementia and I have found my relation with her to have improved drastically by putting into practice what I have learnt during these sessions.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 May 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Windsor Street Care Centre.
There are no upcoming events for Windsor Street Care Centre.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Windsor Street Care Centre.
Meet the Team (1)

Bea has been an Activity Coordinator at OSJCT since November 2019 and at Windsor Street since September 2022. She is passionate about her role, brings a person-centred approach to her work, and ensures that residents actively participate in community activities. She is also the Dementia and End of Life Champion at Windsor Street Care Centre, focusing on fostering independence among residents.
Her qualifications include being a Neuromuscular Massage Therapist, holding a Diploma in Care RQF - Adult Care - Activity Coordinator path, and achieving Principles of End-of-Life Care Level 2 and Level 3. Bea has also completed courses in Grief and Bereavement Counselling Diploma and Dementia Care Level 2. Beyond her professional commitments, Bea leads a Bereavement Cafe and an End-of-Life Cafe, connecting Windsor Street with the Cornerstone Centre Community Hub.
In her free time, Bea finds joy in regular seaside visits with her husband and dog Olav, indulging in her passion for body boarding, especially during the winter months.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Windsor Street Care Centre to verify any information. View our terms and conditions. Windsor Street Care Centre has an Enhanced Service -more info.