Alexandra Court Care Centre

340 Southcoates Lane, Hull HU9 3TR

Alexandra Court Care Centre is located on the site of the old Anchor public house in Hull.

Located over three floors, the care centre provides residential care, dementia care, nursing care and care for young adults with disabilities.

Alexandra Court Care Centre offers residents access to spacious lounge and dining areas, a hairdressing salon, wet rooms and bathrooms and enclosed garden area.

A qualified team of professional care staff work with residents to deliver care that is tailored to each individual's needs.

Meals are prepared by a dedicated catering team, ensuring that they are local sources, nutritious, balanced and meet any special dietary requirements of residents within the home.

Owner: Arrow Healthcare

Person in charge: Elaine Green (Manager)

Local Authority / Social Services: Kingston upon Hull City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 84 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Younger Adults

Admission Information: Ages 18+.

Single Rooms: 84

Rooms with ensuite WC: 84

Facilities & Services: Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Alexandra Court Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.5 (maximum of 10) for Alexandra Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Alexandra Court Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.844 for Alexandra Court Care Centre is calculated as follows: ( (131 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 154 Ratings = 4.844

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.679 Points relating to the number of positive Reviews for Alexandra Court Care Centre is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 16.8 positive Reviews (84 registered maximum number of service users ÷ 5). 3 Reviews ÷ 16.8 Target = 0.179

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.5 Alexandra Court Care Centre has a Review Score of 8.5 (8.523) from 13 Reviews


Average Ratings

  • Excellent
    12
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Alexandra Court Care Centre?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Alexandra Court Care Centre

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

A massive thank you for the loving, genuine care and sympathy shown to our father and ourselves whilst in your care, he was well looked after and treated with dignity and respect right to the very end. We could not have asked for anything more, we are so grateful from the bottom of our hearts. Thank you all so much.

How likely would you be to recommend Alexandra Court Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My Mam went to Alexandra Court Care Centre initially for a couple of weeks respite, with a view to staying longer. Unfortunately, her health deteriorated very quickly, which led to her demise on Sunday evening.

We would just like to thank all the staff at the home, for there care, compassion and sincerity, shown to my mother and the rest of our family on this sad occasion.

You are a wonderful team and I would not hesitate to recommend yourselves and the home, to anyone looking for care.

Many thanks

How likely would you be to recommend Alexandra Court Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

What a lovely atmosphere. Staff all upbeat and extremely helpful. The Manager is at hand to offer support and advice to relatives. So glad my aunty is being looked after by Alexandra Court and its lovely staff.

How likely would you be to recommend Alexandra Court Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Such a friendly and warm home.
Staff are obliging and seem to have a real rapport with the residents.
A good selection of activities take place and everyone has fun joining in the choir and sports that take place.
The food looks delicious and there is a lot of choice.
I always feel confident recommending this home to others.

How likely would you be to recommend Alexandra Court Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

The care to my mother who suffered dementia was amazing. I could not get over how every single member of staff knew mum and always gave her a cuddle and asked how she was. They had a great understanding of how to care for her personal care and would soon change their approach if mum refused to get washed etc. He clothing was always colour coordinated she never looked anything but her best. I must mention the two activity carers their projects/activities/outings etc were fabulous. They worked so well as a team and watching them with all the residents was a pleasure. Well done to them. I must finish with the dignity mum was given in the quality of life my mum had at the home. I know she loved it. Thank you.

How likely would you be to recommend Alexandra Court Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

My Mother was in Alexandra Court Care Centre for just over a year. The accommodation is exceptional. The management go above and beyond for the residents. My Mother, unfortunately, became gravely ill in October 2016. The care she received was second to none and always treated with dignity and respect. When my family were called to the home, to say our last goodbyes, we were treated with the utmost respect and they couldn't do enough for my Mum and ourselves. When Mum finally passed away, the staff were truly saddened and the manager and nurses helped us with everything we needed to know regarding Mum's death.

How likely would you be to recommend Alexandra Court Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My brother has been in the above care home for nearly two years. During that time he has been treated kindly. All the staff I have met have been wonderful.
These last few week he has been dying of cancer, such special attention make is easier for us his siblings to make it bearable. Please do not forget a home runs on the carers, please be so pleased and grateful - you have the best.

How likely would you be to recommend Alexandra Court Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My Mum sadly passed away earlier this month. She was resident at Alexandra Court for three and a half years. We were very fortunate to find Alexandra Court at our time of need. Residents independence is encouraged with the care and support of staff. We were always shown compassion and support by all members of staff.

How likely would you be to recommend Alexandra Court Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

We cannot express our thanks and gratitude enough for the care and compassion given to our mum and to us, as a family at a very difficult time. The staff worked extremely hard, nothing was too much trouble and the care they gave was commendable.

The home is managed in a very professional and efficient way. The manager also showed compassion and high level of excellent team leading.

This review is given with sincere gratitude.

How likely would you be to recommend Alexandra Court Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

The care my grandma received was amazing, she was well looked after, the staff were friendly, the whole building was clean and there was a lovely atmosphere as soon as you walked in. I can't thank the staff enough who looked after her

How likely would you be to recommend Alexandra Court Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

My mum was under the care of Alexandra Court for only a brief time. However, in that short period we were met with the kindest of carers, brilliant nursing staff and management. A home I would recommend to anyone including myself. Nothing was ever too much trouble especially when time was of the essence to other residents a very much home from home in fact we called it a Hotel. The food (with a menu) was brilliant, the entertainment provided every day of the week including weekends kept my mum occupied for as long as she was able to partake along with days out and garden fetes in the grounds. All the organising goes to a dedicated behind the scenes staff. A big thank you to all.

How likely would you be to recommend Alexandra Court Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

We would like to thank all the wonderful staff for the care and support given to our Mother whilst she was at Alexandra Court. It was a weight off our minds to know how well she was looked after and that she was treated with such dignity and respect. At the time she passed away, the family will not forget how we too received truly genuine support and empathy from the same staff.

How likely would you be to recommend Alexandra Court Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My father spent the last 1/2 years at the home. Although suffering from dementia and with much affection by the marvellous staff at the home. Not once in this period were we concerned nor questioned his treatment. A most remarkable home whose kindness, professionalism and care should be praised and recognised.

How likely would you be to recommend Alexandra Court Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Submit a Review for Alexandra Court Care Centre

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

2 Bed Vacancies

posted 06 May 2018

2 bedroom(s) available in our our lovely home in Hull

Awards / Recognitions

There are currently no awards/recognitions posted yet for Alexandra Court Care Centre

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Alexandra Court Care Centre