Alexandra Court Care Centre

Home and staff are ok but first care home I've been in so I can't compare.

I enjoy staying here. Overall experience is good. Drinks and food can be little better. Rest of all is good.

My mum has been in Alexandra Court for a few months now. The staff are very welcoming and have really helped mum settle. A lot of the time she has to be coaxed out of her room but quite often they manage to get her to join in with activities and seeing the photos makes me smile. Thank you to everyone from Charlotte, the lovely receptionist, Becky who does an amazing job of mum's hair every week, Katie and Jess and all the other staff who work tirelessly.

Alexander Court up to Feb this year was a place I wish my sister in law did not live in it was horrendous. However, since then, 2 others have been put in charge, and there is a definite improvement. The staff seem happier, which in turn has a knock-on effect on the residents and families. We know there is a long way to go, but we can see light at the end of the tunnel. The two that are in charge at the moment have given us hope, may it continue, please.

The home has had its problems in the past and things have turned a corner over the last few months but they did an amzing job at stepping up when it was needed.

From the carers to the management in the office, reception, kitchen, cleaners and my nannas favourite handyman they have all delivered for us a family and did everything for my nanna and our family.

Thank you from us all x

My mum is in the care home so I am writing this review about her care.The home has certainly started to improve with the new management. We feel there is still some improvement needed, but they are moving in the right direction, and we can go to them with a problem. When we had a problem with mum's room, they sorted it out by moving her to a room, better sorted for her needs. As a family we are very happy with this as this option was presented to us by the manager, it has been a very good move for mum. We always find her room nice and clean also the home. She has said she is now enjoying the meals as they have got a lot better.

Management and staff provide a safe and secure environment for the residents to live in. Overall experience is a caring and supportive care home who are always looking to improve (listen and discuss).

All staff have always got time for you and are always happy to help. Every time I visit my sister there is always a happy atmosphere on the ground floor.

We have a family member residing at Alexandra Court and in the past have had some issues with the laundry and food which we repeatedly found hard to resolve but since the new recent manager has taken over - what a difference in such a short time. She is polite, helpful and listens to your issues and always greeted with a smile and a good word. This has been also said by many of the other families.

I am extremely happy that my grandmother is being looked after in this amazing home, the staff have encouraged my grandfather to enjoy his musical talents once again. He is looking forward to performing his concert.

All staff have been excellent and accommodating of Mum's physical emotional and psychological needs. Mum settled on first meeting all staff and other residents. Mum enjoys all the daily activities. Prior to admission Mum ate very little. Since Mum has enjoyed eating all meals. Family are impressed with care and attention Mum has received.

My mum has been staying at Alexandra Court since end of November 2023 for respite care following a long stay in hospital. Initially Mum had hospital dementia and we were very concerned for her safety and wellbeing as she was quite unwell and confused. From the day she arrived at Alexandra Court we started to relax as Mum was looked after by a specialist team who are experienced in dealing with such care needs. Whilst Mum's behaviours were quite concerning to the family, we were regularly reassured that this was not uncommon and that mum would eventually settle and staff kept us updated regularly. Mum has shown significant progress whilst staying at Alexandra Court and is back to the mum we know and love. She has developed a lovely relationship with the staff and if we rarely have cause to raise any niggles we speak directly to the staff or manager and things are addressed as soon as possible. Thank you Alexandra Court for looking after my precious mum so well.

My grandma received a range of care whilst staying here for three years. There are some genuine carers/seniors who go above and beyond. Unfortunately, there were numerous safeguarding concerns regarding neglect, which management didn't take seriously. Care staff weren't held accountable by the management team, which meant that the issues continued. The dementia unit is too big/busy, which means there is very little interaction. Residents are left in the lounge with no engagement or, sometimes, supervision. Residents do become physical with each other, which results in them becoming hurt. I've seen residents becoming upset by this, and no reassurance or comfort was given. Sadly, we had to move my grandma to a different care home due to no improvements.

Everybody is very kind and listens to what you have to say.

Looked after Mum for years, never had a problem.

Mother was treated so well. All our family were confident that Mum was well looked after. The overall atmosphere was relaxed and homely. Nice communal areas.

My mum thoroughly enjoyed her two periods here at Alexandra Court. Mum was treated so well, all the staff were so caring and supportive. As a family, we were able to see Mum as often as we wanted and to be involved in all her care. Her room was made into a home from home. Beautiful garden.

Visiting my friend's Mum, she was so well cared for, it was evident to see that the staff cared. I was impressed with how inclusive visitors are, I have been in many care homes and Alexandra ticked all the boxes. It would appear the staff seem to enjoy their work.

Well run residential care home, with lovely caring staff. If anything they seemed run off their feet (only two staff and a cleaner) when I was there. Very clean. My mum was only in for one week for respite but wish we could convince her to stay. Would definitely be the home of my choice when the time comes for permanent care.

I am very pleased with the care my mum receives here. The staff are very pleasant and helpful. The home is very clean and always smells fresh. Plenty of things for Mum to do in the activities and I have no complaints about the home.