






Welcome to Alexandra Court in Hull a purpose-built care home located in Hull, close to the city centre.
Each of the 72 ensuite bedrooms is furnished to the highest standard, offering residents the chance to enjoy pure comfort and tranquillity.
At Alexandra Court providing independence and choice is very important – one reason why the home encourages residents to personalise their rooms with their own belongings to help them feel at...
Care Provided by Alexandra Court Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 84 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.
The price(s) shown are provided by the care home. Contact Alexandra Court Care Centre for full pricing details and T&Cs.
Contact Alexandra Court Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Highgate Care Services Ltd
- Private Owned
Person in charge
- Joycelyn Tsekpo(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2019
- Number of floors: 3
Room Information
- Single Rooms (84)
Visiting
- Visitors Welcome at all times
Parking
- Free Parking on site
Alexandra Court Care Centre Reviews (49)
Alexandra Court Care Centre has a Review Score of 7.9 (7.939) out of 10, based on 6 reviews in the last 2 years.
Over all time Alexandra Court Care Centre has 49 reviews.
Alexander Court up to Feb this year was a place I wish my sister in law did not live in it was horrendous. However, since then, 2 others have been put in charge, and there is a definite improvement. The staff seem happier, which in turn has a knock-on effect on the residents and families. We know there is a long way to go, but we can see light at the end of the tunnel. The two that are in charge at the moment have given us hope, may it continue, please.
Thank you for your review and feedback for Alexandra Court. We appreciate and have taken on board the concerns raised, and we'd like to thank you for recognising the changes and improvements that have been made by our new management team.
Unfortunately my nanna has just passed and it all happebd so fast from being poorly. My family live in hull and I live out of town and on my normal weekly visit Unfortunately this is when my nanna became poorly so I stayed. Over the days she became very poorly and i knew I wasn't coming home. The home offered us a huge amount of support, put a room aside as we stayed with my nanna until the very end, offered us food, drink and alot of support.
The home has had its problems in the past and things have turned a corner over the last few months but they did an amzing job at stepping up when it was needed.
From the carers to the management in the office, reception, kitchen, cleaners and my nannas favourite handyman they have all delivered for us a family and did everything for my nanna and our family.
Thank you from us all x
Please accept our sincere condolences on the loss of your Nanna, she is sorely missed by all at the home. Thank you for taking the time to review our home and recognise the excellent and caring service that Alexandra Court provide. Your kind words are much appreciated and I will of course share them with the team
My mum is in the care home so I am writing this review about her care.The home has certainly started to improve with the new management. We feel there is still some improvement needed, but they are moving in the right direction, and we can go to them with a problem. When we had a problem with mum's room, they sorted it out by moving her to a room, better sorted for her needs. As a family we are very happy with this as this option was presented to us by the manager, it has been a very good move for mum. We always find her room nice and clean also the home. She has said she is now enjoying the meals as they have got a lot better.
Thanks you for taking time to leave a review. We are happy to hear that you are happy with the new manager and mum is enjoying the food. We will make sure the team get your feedback
Staff treat residents with dignity and keep rooms and social areas clean. Food is varied and plentiful, with assistance given where residents are not able to feed themselves.
Management and staff provide a safe and secure environment for the residents to live in. Overall experience is a caring and supportive care home who are always looking to improve (listen and discuss).
Thank you for taking the time to review our home . Your kind words are much appreciated and I will of course share them with the Alexandra Court team.
All staff have always got time for you and are always happy to help. Every time I visit my sister there is always a happy atmosphere on the ground floor.
Many thanks for taking the time to review our home. It is a pleasure to care for your sister. Your kind words are greatly appreciated and I will, of course, pass them on to the Alexandra Court family.
We have a family member residing at Alexandra Court and in the past have had some issues with the laundry and food which we repeatedly found hard to resolve but since the new recent manager has taken over - what a difference in such a short time. She is polite, helpful and listens to your issues and always greeted with a smile and a good word. This has been also said by many of the other families.
Many thanks for taking the time to review our home. We are delighted that you have taken the time to recognise the changes we have implemented. Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court family.
I am extremely happy that my grandmother is being looked after in this amazing home, the staff have encouraged my grandfather to enjoy his musical talents once again. He is looking forward to performing his concert.
Many thanks for taking the time to review our home. It is a pleasure to care for your grandad and we are delighted with his improvements. He certainly is a character and we love listening to his impromptu concerts. Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court family.
All staff have been excellent and accommodating of Mum's physical emotional and psychological needs. Mum settled on first meeting all staff and other residents. Mum enjoys all the daily activities. Prior to admission Mum ate very little. Since Mum has enjoyed eating all meals. Family are impressed with care and attention Mum has received.
Many thanks for taking the time to review our home. It is our pleasure to care for your mum and are delighted at how she has settled in . Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court family.
My mum has been staying at Alexandra Court since end of November 2023 for respite care following a long stay in hospital. Initially Mum had hospital dementia and we were very concerned for her safety and wellbeing as she was quite unwell and confused. From the day she arrived at Alexandra Court we started to relax as Mum was looked after by a specialist team who are experienced in dealing with such care needs. Whilst Mum's behaviours were quite concerning to the family, we were regularly reassured that this was not uncommon and that mum would eventually settle and staff kept us updated regularly. Mum has shown significant progress whilst staying at Alexandra Court and is back to the mum we know and love. She has developed a lovely relationship with the staff and if we rarely have cause to raise any niggles we speak directly to the staff or manager and things are addressed as soon as possible. Thank you Alexandra Court for looking after my precious mum so well.
Many thanks for taking the time to review our home. It is a pleasure to care for your Mum and we are delighted how she has settled in. Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court family.
My grandma received a range of care whilst staying here for three years. There are some genuine carers/seniors who go above and beyond. Unfortunately, there were numerous safeguarding concerns regarding neglect, which management didn't take seriously. Care staff weren't held accountable by the management team, which meant that the issues continued. The dementia unit is too big/busy, which means there is very little interaction. Residents are left in the lounge with no engagement or, sometimes, supervision. Residents do become physical with each other, which results in them becoming hurt. I've seen residents becoming upset by this, and no reassurance or comfort was given. Sadly, we had to move my grandma to a different care home due to no improvements.
Having spoken with the management team I understand that several meetings were held of which you found the resolutions unacceptable.
Alexandra Court was last inspected by...
Everybody is very kind and listens to what you have to say.
Dear Pauline, many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court family.
Looked after Mum for years, never had a problem.
Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court family.
Mother was treated so well. All our family were confident that Mum was well looked after. The overall atmosphere was relaxed and homely. Nice communal areas.
Many thanks for taking the time to review our home. It was our pleasure to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court Family.
My mum thoroughly enjoyed her two periods here at Alexandra Court. Mum was treated so well, all the staff were so caring and supportive. As a family, we were able to see Mum as often as we wanted and to be involved in all her care. Her room was made into a home from home. Beautiful garden.
Many thanks for taking the time to review our home. It was our pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court Family.
Visiting my friend's Mum, she was so well cared for, it was evident to see that the staff cared. I was impressed with how inclusive visitors are, I have been in many care homes and Alexandra ticked all the boxes. It would appear the staff seem to enjoy their work.
Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court Family.
Well run residential care home, with lovely caring staff. If anything they seemed run off their feet (only two staff and a cleaner) when I was there. Very clean. My mum was only in for one week for respite but wish we could convince her to stay. Would definitely be the home of my choice when the time comes for permanent care.
Many thanks for taking the time to review our home. It was our pleasure to care for your mum and are delighted she enjoyed her stay with us. In relation to staffing, homes are staffed to appropriate levels always, based upon industry-wide dependency tools ensuring that residents' comfort and safety...
I am very pleased with the care my mum receives here. The staff are very pleasant and helpful. The home is very clean and always smells fresh. Plenty of things for Mum to do in the activities and I have no complaints about the home.
Many thanks for your kind review for Alexandra Court Care Home.
Although my mother had only a short time in the home, she appeared to really enjoy it. The staff are amazing, kind, humorous, and most of all, professional. They treated Mother with the utmost dignity. The home is clean, bright and beautifully decorated with amazing gardens. We cannot find fault with anything. Her room was always warm and clean. The entertainment brightened my mother's life. Unfortunately, she passed away last week, but she was happy there.
Dear Julie, many thanks for taking the time to review our home. It was our pleasure to care for your Mum, and she is sadly missed by all. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the colleagues at Alexandra Court.
Alexandra Court is a nice place. Mum gets the support and care she needs, plus her welfare too making her safe.
Dear Sharon, many thanks for taking the time to review our home. It is our pleasure to care for your mum and we are delighted that she feels safe and cared for. Your kind words are greatly appreciated and I will of course pass them on to the manager and colleagues at Alexandra Court.
The friendliness of the staff is second to none and gave me reassurance that Mum would be cared for; she was not the easiest and could be quite violent at times, but they were so lovely to her.
The entertainment and also the beautiful gardens were also enjoyed by Mum and myself when visiting.
When Mum was very poorly, end of life, the staff were wonderful and treated Mum with dignity and were very caring; they were also so lovely to me and my sister.
Dear Yvonne, many thanks for taking the time to review our home. It is our pleasure to care for your Mum. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the colleagues at Alexandra Court.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 July 2025Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Alexandra Court Care Centre.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Alexandra Court Care Centre.
Accreditations
There are no accreditations posted yet for Alexandra Court Care Centre.
Meet the Team (0)
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Frequently Asked Questions about Alexandra Court Care Centre
What types of Care is Alexandra Court Care Centre registered for?
Older Person Care, Dementia, Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Alexandra Court Care Centre have?
There are 84 Single Rooms.
What are the Facilities & Services at Alexandra Court Care Centre?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Alexandra Court Care Centre to the centre of Hull?
2.3 mile(s) as the crow flies, distance by road may be significantly further.
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