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Alexandra Court Care Centre

340 Southcoates Lane, Hull, East Riding of Yorkshire HU9 3TR
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Alexandra Court Care Centre, Hull
Alexandra Court Care Centre, Hull
Alexandra Court Care Centre, Hull

Welcome to Alexandra Court in Hull a purpose-built care home located in Hull, close to the city centre.

Each of the 72 ensuite bedrooms is furnished to the highest standard, offering residents the chance to enjoy pure comfort and tranquillity.

At Alexandra Court providing independence and choice is very important – one reason why the home encourages residents to personalise their rooms with their own belongings to help them feel at...  

Care Provided by Alexandra Court Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,235From £1,235
Residential Dementia CareFrom £1,295From £1,295

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

Contact Alexandra Court Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Joycelyn Tsekpo(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (84)

Visiting

  • Visitors Welcome at all times

Parking

  • Free Parking on site

Alexandra Court Care Centre Reviews (49)

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7.9

Alexandra Court Care Centre has a Review Score of 7.9 (7.939) out of 10, based on 6 reviews in the last 2 years. Over all time Alexandra Court Care Centre has 49 reviews.

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Review from D P (Sister-in-law of Resident) published on 5 June 2026 Submitted via Postal Card
Overall Experience

Alexander Court up to Feb this year was a place I wish my sister in law did not live in it was horrendous. However, since then, 2 others have been put in charge, and there is a definite improvement. The staff seem happier, which in turn has a knock-on effect on the residents and families. We know there is a long way to go, but we can see light at the end of the tunnel. The two that are in charge at the moment have given us hope, may it continue, please.

Reply from Michael Wood, Content Marketing Manager at Alexandra Court Care Centre

Thank you for your review and feedback for Alexandra Court. We appreciate and have taken on board the concerns raised, and we'd like to thank you for recognising the changes and improvements that have been made by our new management team.

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Review from n j (Great-granddaughter of Resident) published on 11 April 2026 Submitted via Website
Overall Experience
I would like to Thank for full team for all there hard work and all the support we have received recently. The home went above and beyond in a difficult time for us.
Unfortunately my nanna has just passed and it all happebd so fast from being poorly. My family live in hull and I live out of town and on my normal weekly visit Unfortunately this is when my nanna became poorly so I stayed. Over the days she became very poorly and i knew I wasn't coming home. The home offered us a huge amount of support, put a room aside as we stayed with my nanna until the very end, offered us food, drink and alot of support.

The home has had its problems in the past and things have turned a corner over the last few months but they did an amzing job at stepping up when it was needed.

From the carers to the management in the office, reception, kitchen, cleaners and my nannas favourite handyman they have all delivered for us a family and did everything for my nanna and our family.

Thank you from us all x

Reply from Paul Millar, Client Relations at Alexandra Court Care Centre

Please accept our sincere condolences on the loss of your Nanna, she is sorely missed by all at the home. Thank you for taking the time to review our home and recognise the excellent and caring service that Alexandra Court provide. Your kind words are much appreciated and I will of course share them with the team

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Review from J S (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card
Overall Experience

My mum is in the care home so I am writing this review about her care.The home has certainly started to improve with the new management. We feel there is still some improvement needed, but they are moving in the right direction, and we can go to them with a problem. When we had a problem with mum's room, they sorted it out by moving her to a room, better sorted for her needs. As a family we are very happy with this as this option was presented to us by the manager, it has been a very good move for mum. We always find her room nice and clean also the home. She has said she is now enjoying the meals as they have got a lot better.

Reply from Rachael Dunseath, Head of Marketing at Alexandra Court Care Centre

Thanks you for taking time to leave a review. We are happy to hear that you are happy with the new manager and mum is enjoying the food. We will make sure the team get your feedback

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Review from David W (Husband of Resident) published on 6 January 2026 Submitted via Postal Card
Overall Experience
Alexandra Court has and is a safe and supportive environment, with dementia trained staff who have empathy, not only with the residents but also the relatives who, at times, have a hard time accepting what has happened to their loved ones.
Staff treat residents with dignity and keep rooms and social areas clean. Food is varied and plentiful, with assistance given where residents are not able to feed themselves.

Management and staff provide a safe and secure environment for the residents to live in. Overall experience is a caring and supportive care home who are always looking to improve (listen and discuss).

Reply from Paul Millar, Client Relations at Alexandra Court Care Centre

Thank you for taking the time to review our home . Your kind words are much appreciated and I will of course share them with the Alexandra Court team.

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Review from Christine T (Sister of Resident) published on 29 January 2025 Submitted via Postal Card
Overall Experience

All staff have always got time for you and are always happy to help. Every time I visit my sister there is always a happy atmosphere on the ground floor.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Many thanks for taking the time to review our home. It is a pleasure to care for your sister. Your kind words are greatly appreciated and I will, of course, pass them on to the Alexandra Court family.

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Review from Michael R (Son-in-law of Resident) published on 11 November 2024 Submitted via Postal Card
Overall Experience

We have a family member residing at Alexandra Court and in the past have had some issues with the laundry and food which we repeatedly found hard to resolve but since the new recent manager has taken over - what a difference in such a short time. She is polite, helpful and listens to your issues and always greeted with a smile and a good word. This has been also said by many of the other families.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Many thanks for taking the time to review our home. We are delighted that you have taken the time to recognise the changes we have implemented. Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court family.

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Review from D M (Granddaughter of Resident) published on 27 June 2024 Submitted via Postal Card
Overall Experience
The care centre is clean and presentable. The staff are very friendly and helpful. The atmosphere within Alexandra Court Care Centre is very welcoming. It feels like a little safe haven village under one roof.

I am extremely happy that my grandmother is being looked after in this amazing home, the staff have encouraged my grandfather to enjoy his musical talents once again. He is looking forward to performing his concert.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Many thanks for taking the time to review our home. It is a pleasure to care for your grandad and we are delighted with his improvements. He certainly is a character and we love listening to his impromptu concerts. Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court family.

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Review from Amanda H (Daughter of Resident) published on 25 April 2024 Submitted via Postal Card
Overall Experience
Mum came into the home due to bereavement of Dad.

All staff have been excellent and accommodating of Mum's physical emotional and psychological needs. Mum settled on first meeting all staff and other residents. Mum enjoys all the daily activities. Prior to admission Mum ate very little. Since Mum has enjoyed eating all meals. Family are impressed with care and attention Mum has received.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Many thanks for taking the time to review our home. It is our pleasure to care for your mum and are delighted at how she has settled in . Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court family.

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Review from Carole S (Daughter of Resident) published on 1 March 2024 Submitted via Website
Overall Experience

My mum has been staying at Alexandra Court since end of November 2023 for respite care following a long stay in hospital. Initially Mum had hospital dementia and we were very concerned for her safety and wellbeing as she was quite unwell and confused. From the day she arrived at Alexandra Court we started to relax as Mum was looked after by a specialist team who are experienced in dealing with such care needs. Whilst Mum's behaviours were quite concerning to the family, we were regularly reassured that this was not uncommon and that mum would eventually settle and staff kept us updated regularly. Mum has shown significant progress whilst staying at Alexandra Court and is back to the mum we know and love. She has developed a lovely relationship with the staff and if we rarely have cause to raise any niggles we speak directly to the staff or manager and things are addressed as soon as possible. Thank you Alexandra Court for looking after my precious mum so well.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Many thanks for taking the time to review our home. It is a pleasure to care for your Mum and we are delighted how she has settled in. Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court family.

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Review from Stephanie O (Granddaughter of Resident) published on 22 November 2023 Submitted via Website
Overall Experience

My grandma received a range of care whilst staying here for three years. There are some genuine carers/seniors who go above and beyond. Unfortunately, there were numerous safeguarding concerns regarding neglect, which management didn't take seriously. Care staff weren't held accountable by the management team, which meant that the issues continued. The dementia unit is too big/busy, which means there is very little interaction. Residents are left in the lounge with no engagement or, sometimes, supervision. Residents do become physical with each other, which results in them becoming hurt. I've seen residents becoming upset by this, and no reassurance or comfort was given. Sadly, we had to move my grandma to a different care home due to no improvements.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre
Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service.
Having spoken with the management team I understand that several meetings were held of which you found the resolutions unacceptable.

Alexandra Court was last inspected by...  

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Review from Pauline R (Daughter of Resident) published on 2 November 2023 Submitted via Postal Card
Overall Experience

Everybody is very kind and listens to what you have to say.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Dear Pauline, many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court family.

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Review from John K (Son of Resident) published on 31 October 2023 Submitted via Postal Card
Overall Experience

Looked after Mum for years, never had a problem.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court family.

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Review from M D (Son of Resident) published on 15 June 2023 Submitted via Postal Card
Overall Experience

Mother was treated so well. All our family were confident that Mum was well looked after. The overall atmosphere was relaxed and homely. Nice communal areas.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Many thanks for taking the time to review our home. It was our pleasure to care for your Mum. Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court Family.

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Review from C M (Daughter of Resident) published on 15 June 2023 Submitted via Postal Card
Overall Experience

My mum thoroughly enjoyed her two periods here at Alexandra Court. Mum was treated so well, all the staff were so caring and supportive. As a family, we were able to see Mum as often as we wanted and to be involved in all her care. Her room was made into a home from home. Beautiful garden.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Many thanks for taking the time to review our home. It was our pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court Family.

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Review from S S (Friend of Resident) published on 15 June 2023 Submitted via Postal Card
Overall Experience

Visiting my friend's Mum, she was so well cared for, it was evident to see that the staff cared. I was impressed with how inclusive visitors are, I have been in many care homes and Alexandra ticked all the boxes. It would appear the staff seem to enjoy their work.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass them on to the Alexandra Court Family.

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Review from B O (Daughter of Resident) published on 18 April 2023 Submitted via Postal Card
Overall Experience

Well run residential care home, with lovely caring staff. If anything they seemed run off their feet (only two staff and a cleaner) when I was there. Very clean. My mum was only in for one week for respite but wish we could convince her to stay. Would definitely be the home of my choice when the time comes for permanent care.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Many thanks for taking the time to review our home. It was our pleasure to care for your mum and are delighted she enjoyed her stay with us. In relation to staffing, homes are staffed to appropriate levels always, based upon industry-wide dependency tools ensuring that residents' comfort and safety...  

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Review from S B (Daughter of Resident) published on 3 April 2023 Submitted via Postal Card
Overall Experience

I am very pleased with the care my mum receives here. The staff are very pleasant and helpful. The home is very clean and always smells fresh. Plenty of things for Mum to do in the activities and I have no complaints about the home.

Reply from Shellene Armstrong, Business Support Manager at Alexandra Court Care Centre

Many thanks for your kind review for Alexandra Court Care Home.

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Review from Julie M (Daughter of Resident) published on 28 September 2022 Submitted via Postal Card
Overall Experience

Although my mother had only a short time in the home, she appeared to really enjoy it. The staff are amazing, kind, humorous, and most of all, professional. They treated Mother with the utmost dignity. The home is clean, bright and beautifully decorated with amazing gardens. We cannot find fault with anything. Her room was always warm and clean. The entertainment brightened my mother's life. Unfortunately, she passed away last week, but she was happy there.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Dear Julie, many thanks for taking the time to review our home. It was our pleasure to care for your Mum, and she is sadly missed by all. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the colleagues at Alexandra Court.

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Review from Sharon F (Daughter of Resident) published on 8 September 2022 Submitted via Postal Card
Overall Experience

Alexandra Court is a nice place. Mum gets the support and care she needs, plus her welfare too making her safe.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Dear Sharon, many thanks for taking the time to review our home. It is our pleasure to care for your mum and we are delighted that she feels safe and cared for. Your kind words are greatly appreciated and I will of course pass them on to the manager and colleagues at Alexandra Court.

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Review from Yvonne R (Daughter of Resident) published on 6 September 2022 Submitted via Postal Card
Overall Experience
From first visiting, my mother was immediately impressed with the way the home was decorated and also did not have the smell of a residential home.
The friendliness of the staff is second to none and gave me reassurance that Mum would be cared for; she was not the easiest and could be quite violent at times, but they were so lovely to her.
The entertainment and also the beautiful gardens were also enjoyed by Mum and myself when visiting.

When Mum was very poorly, end of life, the staff were wonderful and treated Mum with dignity and were very caring; they were also so lovely to me and my sister.

Reply from Paul Millar, Marketing Manager at Alexandra Court Care Centre

Dear Yvonne, many thanks for taking the time to review our home. It is our pleasure to care for your Mum. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the colleagues at Alexandra Court.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 July 2025
Overall
Requires improvement
  • CaringRequires improvement
  • EffectiveRequires improvement
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Alexandra Court Care Centre.

Accreditations

There are no accreditations posted yet for Alexandra Court Care Centre.

Meet the Team (0)

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Frequently Asked Questions about Alexandra Court Care Centre

What types of Care is Alexandra Court Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Alexandra Court Care Centre have?

There are 84 Single Rooms.

What are the Facilities & Services at Alexandra Court Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Alexandra Court Care Centre to the centre of Hull?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra Court Care Centre to verify any information. View our terms and conditions. Alexandra Court Care Centre has an Enhanced Service -more info.