Hinckley House Care Home - Avery Healthcare

Tudor Road, Hinckley LE10 0EH
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9.5 83 Reviews
  • Hinckley House Care Home - Avery Healthcare, Hinckley
Part of Avery Healthcare's growing portfolio, Hinckley House is the group's second care home in Leicestershire and has been modelled on a highly acclaimed sister care home near Nuneaton. Since its opening, the home has garnered a good reputation locally. It attracts residents across Leicestershire and neighbouring towns such as Burbage, Earl Shilton and Barwell.

Situated on Tudor Road and adjoining Richmond Park, the retirement home offers spacious bedrooms that feature en-suite walk-in showers and TVs, with some delivering views of the changing seasons.

The light and airy lounges provide a comfortable backdrop to the team's high standard of care. They work hard to settle each person into their new home, encouraging them to bring their own keepsakes and mementoes, and welcome family and friends for frequent visits. Couples and companions are warmly welcomed to reside together and the home offers care for residential, respite and dementia residents.

The secluded gardens boast unique features such as a garden aviary, gazebo, and raised flower beds. Residents can enjoy sitting out at the picnic tables in the summer, and there are quiet spots for those seeking some time alone. The gardens also serve as an ideal space for garden parties.
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Care Provided by Hinckley House Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1350

These prices are only a guideline, please contact Hinckley House Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Paul Botham (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Hinckley House Care Home - Avery Healthcare Reviews (83)

9.5

Hinckley House Care Home - Avery Healthcare has a Review Score of 9.5 (9.536) out of 10, based on 20 reviews in the last 2 years.
Over all time Hinckley House Care Home - Avery Healthcare has 83 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hinckley House Care Home - Avery Healthcare
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Total of 83, showing 41-60
Review from R D (Daughter-in-law of Resident) published on 3 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wanted to say thank you for a thoughtful and proactive welcome from a member of staff on duty this afternoon (30/05/22). She checked that our family member resident was prepared for us to enter the room, moved the safety mattress, found a vase for the flowers, updated us about an ongoing health
issue, and after we left went back to help with a cup of coffee. All cheerfully and efficiently done. Great to be able to come and visit again. Thank you.
Reply from Rachel Aran, Marketing Administrator at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home in Hinckley. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis, in order to provide an exceptional level of care. We are delighted to hear that you enjoyed your recent visit and look forward to welcoming you back again soon. Best wishes.

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Review from Kevin K (Son of Resident) published on 27 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Professional and caring in all aspects, accommodating family needs as well as mums. Excellent service. A big thank you to all.
Reply from Rachel Aran, Marketing Administrator at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home in Hinckley. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis, in order to provide an exceptional level of care. It is a true pleasure to have your mum living with us in the loving care community that we create. I will be sure to pass your kind words on to the rest of the staff team. Best wishes, Rachel.

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Review from Heather B (Daughter of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since moving my Mum into Hinckley House Care Home in February 2019, I have had complete peace of mind. All of the staff have shown a very high level of care towards my Mum and work hard to help her in every way they can. As I live overseas, I don’t get to visit her as often as I would like, but the
management team have done everything to make my visits as easy and smooth as possible. I would highly recommend this home to any of my friends with elderly parents needing care.
Reply from Rachel Aran, Marketing Administrator at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home in Hinckley. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear how well your mum has settled into our loving care community, giving you and your family the peace of mind you deserve. Thank you so much for your kind words and for sharing the positive experience you have received with us. We look forward to seeing you on your next visit. Best wishes.

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Review from Andrew B (Son of Resident) published on 8 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident in Hinckley House Care Home for approximately 6 months now and during that time I have found :
The staff to be extremely helpful and caring.
The food to be excellent (according to my mum).
The activity program to be ideal for enticing for more mature people.
The professionalism
of the staff to be excellent.
A friendly face on the reception every time I visit. I am always made to feel welcome and the reception staff are always very helpful.
Reply from Rachel Aran, Marketing Administrator at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home. Your feedback is truly invaluable to us and our staff team whom go over and above the standards on a daily basis in order to provide an excellent level of care. We are delighted to hear that your mum appreciates the varied menu, provided by our talented culinary team and the activities provided by our well-being team. It is a pleasure to have your mum living with us in the loving care community that we create. We look forward to seeing you on your next visit. Best wishes, Rachel.

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Review from S L (Daughter of Resident) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident here for nearly two years and has always received the best care. All the staff are highly professional, willing and provide exceptional care and support. The facilities are excellent and their handling of the COVID restrictions had been amazing sticking a balance between
the needs of visitors and keeping residents safe.
Reply from Rachel Aran, Marketing Administrator at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home. Your feedback is truly invaluable to us, and our staff team are delighted to hear such kind words about the dedicated work that they do to ensure all our residents receive exceptional standards of care. The well-being and safety of our residents is always our top priority, especially during these unprecedented times. Best wishes Rachel.

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Review from R L C (Daughter of Resident) published on 18 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to my Mum entering hospital for a second time in six weeks, she became very frail and unable to return home. At very short notice a place had to be arranged for her to be discharged from hospital to a care home. Hinckley House had been recommended to me, I contacted the manager, who reassured me
and guided me through the process. Mum went into Hinckley House a few days before Christmas. Due to COVID, this was (and still is) a very difficult time as I wasn't able to see my Mum and explain what was going to happen, nor was I able to look round Hinckley House beforehand. I was obviously worried but I have found all the staff helpful, supportive, caring and professional. They booked a Skype call for both Christmas and New Years Day and are always happy to take my phone calls enquiring about my Mum. I can't thank them enough for the care and support that they are giving to my Mum in what are also difficult times for them.
Reply from Ryan Farrelly, Marketing Assistant at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home. Our diligent approach to care you can be confident with is delivered by a highly trained staff team and allows for regular garden and internal visits from friends and family. To help maintain contact with residents loved ones and the wider community tablet PCs are available for video calling and social media, with WiFi free for all. We look forward to inviting you into our home for an internal visit once government guidelines say it is safe to do so. Best Wishes, Ryan.

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Review from Irene G (Daughter-in-law of Resident) published on 13 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law went onto Hinckley House for a month's respite in February 2020.
The accommodation and staff are first-class. My father-in-law never returned home after his month's stay as he enjoyed his time in Hinckley House so much he became a full-time resident.
Reply from Paul Botham, Home Manager at Hinckley House Care Home - Avery Healthcare

Many thanks for your review, it is always a pleasure to look after your father-in-law.

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Review from Rachel B (Daughter of Resident) published on 8 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Hinckley House Care Home since March 2020, this being particularly strange times for everyone going into lockdown. Mum has advanced dementia and so it must have been difficult for her getting to know new staff and surroundings, with no family visits. We as a family knew from our tour
around the care home that this was the right setting for Mum, spacious, spotlessly clean, nicely decorated and equipped bedrooms, modern ensuite bathrooms and comfortable lounges. The menu had great variety and delicious cakes/desserts, which always brings a smile to Mum's face. All staff have been fantastic, caring, supportive, friendly, professional, nothing has been too much trouble. I was never once made to feel it was a problem to ring to check how Mum was, how she was settling in etc. They have made Skype calls possible, garden visits etc. We are so grateful to them all, for the love, support and hard work they provide to both Mum and ourselves.
Reply from Paul Botham, Care Home Manager at Hinckley House Care Home - Avery Healthcare

Many thanks for the review, Rachel, it is always a pleasure to look after your lovely mum.

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Review from Denise (Daughter-in-law of Resident) published on 18 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a difficult decision to move my father-in-law from his family home into care but we definitely made the right choice of home. He has settled in well and has not lost his sense of humour or cheeky ways. He is very content to be there and enjoys the banter with all the extremely friendly, helpful
and professional staff. Most importantly we know he is always safe and well looked after. We could not ask for better care. Thank you to everyone involved.
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Review from Chris (Daughter of Resident) published on 11 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Hinckley House for four years, moving in, in June 2016.
Mum was diagnosed with Alzheimer's disease and Dad was extremely physically poorly so life at home was becoming extremely challenging.
Hinckley House gave them a new chapter in their lives in which they could live
safely, their differing health needs could be met and as these needs changed so the help that was needed also changed.
But another important change was the social life now available too. Suddenly Mum was having her hair done weekly, attending sing-a-longs, going to church services as well as many craft activities. All this was available in Hinckley House.
Life has been very difficult for everyone recently and although I have been unable to visit, I have taken great comfort knowing that the staff have become extended family and have also provided the emotional support that I have been unable to give.
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Review from Christine C (Daughter of Resident) published on 9 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault the care that my Mum is receiving. All of the staff go above and beyond to ensure that the residents are treated with respect, receive the best care and are kept entertained. The Carers are proactive with any health issues ensuring that treatment is received promptly. The Hinckley House
staff give family members peace of mind that their loved ones are in good and caring hands and make sure that the residents feel valued.
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Review from Sharon (Niece of Resident) published on 9 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I worked for a long time in the community with visits to all the local homes and I didn’t find one as good as Hinckley House, from the warm welcome from all the staff, to the spotless cleanliness of the home.
I would also like to say a massive thank you to all the staff for putting their own health
and that of their families to care for our families during the Covid-19 outbreak. Without your selflessness, I don’t know what we as relatives would do. You're all amazing and I am so very grateful to each and every one of you.
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Review from S D (Sister-in-law of Resident) published on 2 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was comforting to know my mother-in-law was in such good hands with excellent care from all at Hinckley House.
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Review from J M (Niece of Resident) published on 29 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care and activities, which cover all residents if they wish to join in.
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Review from P L (Partner of Resident) published on 7 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to express my sincere appreciation to the manager and staff at Hinckley House. My partner passed away there on 23ed December, and everyone behaved beautifully and professionally. I would like to give a special mention, to the four ladies, who were with us at the end, they were so sympathetic
and amazing.
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Review from B H (Resident) assisted by family/friend published on 29 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been at Hinckley House since February 2017. I have found all of the staff to be kind, friendly and professional. They also have a good sense of humour. There is a good choice of food, and the rooms are cleaned daily. I feel very safe and well cared for.
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Review from Maxine A (Daughter of Resident) published on 4 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall care home is excellent in every way.
Staff are efficient, very friendly, kind and understanding, not only to residents but they take time to ensure family members and visitors are reassured and are given a lot of understanding and support. The home is clean and run very efficiently.
The
reception, management and admission are well informed and able to answer all questions and any concerns.
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Review from Eric S (Husband of Resident) published on 5 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I always find the reception area welcoming with a nice smile and a friendly greeting from the receptionist. We find everywhere is nice and clean with pleasant wide blue carpeted corridors generating a warm feeling. All the staff are always friendly, helpful and smiling, nothing is too
much trouble.
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Review from Geoffrey D (Friend of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our friend has been a resident since this care home opened, during which time she has been treated with the utmost care and dignity. In general, the staff are excellent and in five years we have had no major complaints.
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Review from Martin H (Stepson of Resident) published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home has provided a safe and caring environment for my stepmother. She is as happy as possible with the home and there is no doubt that she is at home here.
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Current Review Score: 9.5 (9.536)

Overview of Review Score

The Review Score of 9.5 (9.536) out of 10 for Hinckley House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.536 for Hinckley House Care Home - Avery Healthcare is calculated as follows: ( (154 Excellents x 5) + (66 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 237 Ratings = 4.536
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hinckley House Care Home - Avery Healthcare is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (0)

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