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Hinckley House Care Home - Avery Healthcare

Tudor Road, Hinckley, Leicestershire LE10 0EH
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Hinckley House Care Home - Avery Healthcare, Hinckley
Hinckley House Care Home - Avery Healthcare, Hinckley
Hinckley House Care Home - Avery Healthcare, Hinckley

Part of Avery Healthcare's growing portfolio, Hinckley House is the group's second care home in Leicestershire and has been modelled on a highly acclaimed sister care home near Nuneaton. Since its opening, the home has garnered a good reputation locally. It attracts residents across Leicestershire and neighbouring towns such as Burbage, Earl Shilton and Barwell.

Situated on Tudor Road and adjoining Richmond Park, the retirement home offers spacious bedrooms that feature...  

Care Provided by Hinckley House Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,250From £1,350
Residential Dementia CareFrom £1,350From £1,350

Contact Hinckley House Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Leanne Cooper(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Hinckley House Care Home - Avery Healthcare Reviews (87)

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9.6

Hinckley House Care Home - Avery Healthcare has a Review Score of 9.6 (9.594) out of 10, based on 14 reviews in the last 2 years. Over all time Hinckley House Care Home - Avery Healthcare has 87 reviews.

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Review from Simon L (Son of Resident) published on 20 March 2024 Submitted via Website
Overall Experience

My Mum was a resident at Hinckley House for just over two months last year. During that time she lost weight and had to be given food supplement shakes. I brought the weight loss to the attention of the staff by weighing her myself. She also became depressed and was prescribed antidepressants. Rarely did anyone turn her tv on and nobody appears to have taken her out for a smoke as she had the same pack of cigarettes when she came out as she had when she went in. On the day I went to remove her I found her lying in a soiled bed. There was no toilet paper in her bathroom though I was told the cleaner had recently cleaned her room. Worst day of my life! Lovely building, with rooms and a coffee machine but the care my Mum got was very poor.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

I am completely dismayed that you have submitted this review and its contents. I am sorry that you feel that you and your mother received such a negative experience. I am also very upset that at no point did you make me aware of any of these concerns at the time as I would have dealt with these...  

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Review from Laura M (Niece of Resident) published on 5 January 2024 Submitted via Website
Overall Experience

From the moment I viewed Hinckley House, I knew it was the place for my auntie. It felt like 'home'. She had never wanted to go into a home but the time had come when she was no longer safe on her own and needed 24-hour care. She has been with Hinckley House for nearly a year and a half now and she is so happy. Although she is not her old self, her smile still beams because she is so well looked after and feels comfortable in her surroundings. The staff are absolutely amazing and go above and beyond. The meals provided are fabulous and the activities team are wonderful and provide so many creative and physical activities to keep the residents active and entertained - there is always something going on. I love how welcoming the home is to visitors and involve all family members in events. I would recommend Hinckley House for anyone making this difficult decision. I feel at ease knowing my auntie is in such a lovely place where the staff genuinely care.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

It so wonderful to hear how happy you are with Hinckley House.

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Review from Nigel F (Son of Resident) published on 8 December 2023 Submitted via Website
Overall Experience

I would just like to say I really appreciate how my mum is looked after and the peace of mind it gives me and my sisters knowing Mum is in a nice home, where always someone is there to help her when required, no matter what time of day or night.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Thanks for your review, I'm glad to hear you are happy with the home and the service received.

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Review from Ian K (Husband of Resident) published on 1 December 2023 Submitted via Website
Overall Experience
Overall I feel that my wife is very happy with her treatment and her standard of care. She appears to be at ease.

My real concern is the apparent vanishing of things, shoes, spectacles and clothes. Sometimes they reappear, but more often not. There must be a very big box somewhere with missing items.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

I am happy that you feel that your wife has settled and seems happy. When you next come in if we have a conversation as to what may be missing so that I may locate this. I was unaware that there were any problems. I am sure that you can appreciate that at times some residents on the dementia floor...  

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Review from S B (Granddaughter of Resident) published on 22 September 2023 Submitted via Website
Overall Experience

Overall, I feel the home is a good home. Staff are very approachable and supportive of not only residents but family also, and are always welcoming. The home continues to offer a high standard of care. However, I feel that jugs of juice/water in residents' rooms would be beneficial, especially in the hot weather.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to leave a review, as discussed with the senior team and yourself your concern has now been addressed.

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Review from J S (Daughter of Resident) published on 22 September 2023 Submitted via Website
Overall Experience

The home is clean and well-furnished. The carers are pleasant and professional, but at times, it seems there is not sufficient cover across all shifts. The activities are good. Mum seems content here.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Thank you for the review, we value all feedback as this helps us to improve our service where required, I am more than happy to discuss your concerns with you and I shall be in touch with you soon.

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Review from David M (Nephew of Resident) published on 20 September 2023 Submitted via Website
Overall Experience
My aunt was already in residential care elsewhere. After reading the excellent reviews regarding Hinckley House, we moved her there with her blessing.
The carers are all wonderful; there are regular activities, and there are also excursions.
My aunt enjoys the meals, and she really likes her en-suite room very much.
The carers are always very cheerful and friendly while remaining professional.
The home itself is a very pleasant environment, not unlike a hotel, and is always very clean.

We made the correct decision in moving my aunt here. She is very happy at Hinckley House.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Many thanks for the review, we are so pleased that your aunt has settled so well.

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Review from K B (Daughter of Resident) published on 11 July 2023 Submitted via Website
Overall Experience
This is a lovely care home.
Mum has been a resident since November 2022 and during this time I have been most impressed with the standard of care she receives.
There are activities taking place every day and the staff do an amazing job and have so much patience in caring for all the residents with their differing needs.
It feels like one big family here and I have been made to feel so very welcome too.
All of the staff from reception, catering, ancillary and those who look after Mum first hand are all amazing.
The food is excellent and nothing is too much trouble for the staff, even if you interrupt them during their break.
I am most happy with the care my mum receives and if anything the day to day interaction and stimulation she receives has improved her quality of life.

It’s nice to find a care home that actually cares.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Many thanks for such a great review, this makes us very proud of what we do. Regards Paul Botham (Home Manager)

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Review from Steve M (Resident / Service User) published on 11 July 2023 Submitted via Website
Overall Experience

My mum has been a resident at Hinckley House Care Home - Avery Healthcare for a year now, and although she has dementia she is always happy and smiling. The staff are marvellous and we know that she could not be looked after better anywhere else. I can easily recommend Hinckley House for excellent all round care.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Many thanks for your lovely review. Regards Paul Botham (Home Manager).

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Review from Roger Y (Son of Resident) published on 11 July 2023 Submitted via Website
Overall Experience
The staff are caring, and high skilled, they are always friendly and happy to help or answer any questions.
The staff keep me informed of any changes or developments, with my fathers care needs.

The home is clean and well maintained.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

We are happy you are pleased with our home and the service provided, regards Paul Botham (Home Manager).

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Review from E D (Daughter of Resident) published on 6 July 2023 Submitted via Website
Overall Experience

Staff are friendly and approachable. Facilities and standard of care provided are good. The home tries to provide a range of activities and entertainment. Perhaps more access to and use of outside space could be arranged.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Many thanks for the lovely review, we will look into the access to the outside space for all. Regards Paul Botham (Home Manager)

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Review from Lynne B (Daughter of Resident) published on 22 June 2023 Submitted via Website
Overall Experience

My Mum has been at Hinckley House care home for some time now and she really likes it. The carers are very supportive, professional and helpful and nothing seems to be too much trouble for them. They are constantly encouraging Mum to interact more with other resident's at the home and they are always cheerful.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare
Thank you for the lovely feedback, we love having your mum and yourself as part of the Hinckley House family.

Regards.

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Review from J B (Resident / Service User) published on 26 May 2023 Submitted via Postal Card
Overall Experience

I am very happy here. Since coming in, I am able to walk again with help from staff. The staff are lovely and look after me very well. There is always lots of nice things to do.

Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Thanks for a lovely review, it's always a pleasure to care for you and have you as part of our Hinckley House family. Regards, Paul.

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Review from Dawn H (Daughter of Resident) published on 21 May 2023 Submitted via Postal Card
Overall Experience

My mum is very settled now, enjoying her days with friends she has made. The staff are always friendly and welcoming. there is usually an activity every day for Mum to do and special occasions are catered for ie. Christmas, birthdays. We are sure that she is well looked after and happy in the home.

Reply from Rachel Aran, Marketing Administrator at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home in Hinckley. We are delighted to hear that your mum is happy and settled in the loving care community that we create and is enjoying the choice of daily activities provided by our talented well-being team, giving you and your family the peace of mind that you deserve. Best wishes.

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Review from F M (Daughter of Resident) published on 16 May 2023 Submitted via Postal Card
Overall Experience

Mum has been in Hinckley House Care Home for 15 months now. She settled well and is very content here. During April there has been lots going on celebrating sping and easter. The staff arrange so much for the residents which is stimulating and enjoyable for them. The staff treat the residents with respect and dignity. I am very pleased with everything and am happy to say Mum is too.

Reply from Rachel Aran, Marketing Administrator at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. It is also pleasing to hear that...  

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Review from M L (Daughter of Resident) published on 5 May 2023 Submitted via Website
Overall Experience
This is a lovely residential care home. Staff across all levels from management, admin, seniors, care staff, activities, ancillary and catering do a first class job.
It’s never easy looking after people with complex needs and the challenges that dementia brings. But, the staff here have residents' health and wellbeing at the forefront of what they do.

Despite a gradual deterioration in his dementia, I’m always reassured that Dad is looked after when he comes for respite and that in anything we need to be made aware of the home is quick to get in touch. As always, thank you for giving my step-mother the much needed break and Dad his mini holidays.

Reply from Rachel Aran, Marketing Administrator at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home in Hinckley and for your amazing 5-star rating. Your comments are truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide person-centred care for all our residents. It is a...  

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Review from Valerie B (Daughter of Resident) published on 12 January 2023 Submitted via Website
Overall Experience

As a family we have been very happy with Mum's care, always treated as part of the home family. We always found the home to be clean with good facilities, mum enjoyed the many varied activities offered, the food was excellent. The staff were lovely, warm and friendly, also very caring. Would recommend this care home.

Reply from Rachel Aran, Marketing Administrator at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care your mum has received. Your feedback is truly invaluable to us. I will be sure to pass your kind comments on to the rest of the staff team. Best wishes, Rachel.

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Review from Norman R (Son of Resident) published on 30 June 2022 Submitted via Website
Overall Experience

Very satisfied with the excellent friendly service and professional care provided by all staff of the Care Home be they nursing or administrative. I am reassured that my mother is receiving excellent care.

Reply from Ryan Farrelly, Marketing Assistant at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home in Hinckley. It is great to hear how well your mother has settled into her new home and it's a pleasure to care for her. Our staff team go above the standards daily to provide exceptional care for all residents whilst creating a fun and happy environment to live in. We look forward to seeing you on your next visit. Best Wishes

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Review from H G (Daughter of Resident) published on 30 June 2022 Submitted via Website
Overall Experience

My mum has been a resident at Hinckley House since October 2021. When she moved in I was immediately impressed by the nice environment and activities provided for the residents. The staff are all very kind and caring and nothing is too much trouble. As her Alzheimer's has progressed the level of care needed has increased and I am confident that she is receiving the best care possible.

Reply from Ryan Farrelly, Marketing Assistant at Hinckley House Care Home - Avery Healthcare

Thank you for reviewing Hinckley House Care Home in Hinckley. It is an absolute pleasure to care for your mother and to have her as part of our loving care community. Our dedicated staff team go above the standards daily to provide exceptional person-centred care. We look forward to seeing you on your next visit. Best Wishes.

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Review from Julie H (Daughter of Resident) published on 29 June 2022 Submitted via Website
Overall Experience
My mother has been a resident since 2019 and has settled in well, enjoying a good relationship with the staff. The home is comfortable and always clean and fresh, and the food is very good. She has also enjoyed the pre covid activities, especially the outings and any musical entertainment, which has been much missed by us too. We have always been made welcome to visit at any time (lockdowns permitting) and found it easy to keep in contact with Mum during lockdowns. We have recently been visiting daily since Mum has been recovering from an operation, and have seen at close hand the wonderful care that she has received from the staff who treat her as if she were their own mother.

I wouldn't (and don't) hesitate to recommend Hinckley House to anyone looking for a safe and caring home.

Reply from Paul Botham, Home Manager at Hinckley House Care Home - Avery Healthcare

Thank you for taking to the time to review Hinckley House in Hinckley. I would like to thank you on behalf of the team for the kind words regarding the care of your mother and the service that you have experienced during her stay at Hinckley House. It continues to be a great pleasure for myself and...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

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