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- Hinckley House Care Home - Avery Healthcare







Part of Avery Healthcare's growing portfolio, Hinckley House is the group's second care home in Leicestershire and has been modelled on a highly acclaimed sister care home near Nuneaton. Since its opening, the home has garnered a good reputation locally. It attracts residents across Leicestershire and neighbouring towns such as Burbage, Earl Shilton and Barwell.
Situated on Tudor Road and adjoining Richmond Park, the retirement home offers spacious bedrooms that feature...
Care Provided by Hinckley House Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hinckley House Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Hinckley House Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Leanne Cooper(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2013
- Number of floors: 3
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Hinckley House Care Home - Avery Healthcare Reviews (87)
Hinckley House Care Home - Avery Healthcare has a Review Score of 9.6 (9.594) out of 10, based on 14 reviews in the last 2 years.
Over all time Hinckley House Care Home - Avery Healthcare has 87 reviews.
My Mum was a resident at Hinckley House for just over two months last year. During that time she lost weight and had to be given food supplement shakes. I brought the weight loss to the attention of the staff by weighing her myself. She also became depressed and was prescribed antidepressants. Rarely did anyone turn her tv on and nobody appears to have taken her out for a smoke as she had the same pack of cigarettes when she came out as she had when she went in. On the day I went to remove her I found her lying in a soiled bed. There was no toilet paper in her bathroom though I was told the cleaner had recently cleaned her room. Worst day of my life! Lovely building, with rooms and a coffee machine but the care my Mum got was very poor.
I am completely dismayed that you have submitted this review and its contents. I am sorry that you feel that you and your mother received such a negative experience. I am also very upset that at no point did you make me aware of any of these concerns at the time as I would have dealt with these...
From the moment I viewed Hinckley House, I knew it was the place for my auntie. It felt like 'home'. She had never wanted to go into a home but the time had come when she was no longer safe on her own and needed 24-hour care. She has been with Hinckley House for nearly a year and a half now and she is so happy. Although she is not her old self, her smile still beams because she is so well looked after and feels comfortable in her surroundings. The staff are absolutely amazing and go above and beyond. The meals provided are fabulous and the activities team are wonderful and provide so many creative and physical activities to keep the residents active and entertained - there is always something going on. I love how welcoming the home is to visitors and involve all family members in events. I would recommend Hinckley House for anyone making this difficult decision. I feel at ease knowing my auntie is in such a lovely place where the staff genuinely care.
It so wonderful to hear how happy you are with Hinckley House.
I would just like to say I really appreciate how my mum is looked after and the peace of mind it gives me and my sisters knowing Mum is in a nice home, where always someone is there to help her when required, no matter what time of day or night.
Thanks for your review, I'm glad to hear you are happy with the home and the service received.
My real concern is the apparent vanishing of things, shoes, spectacles and clothes. Sometimes they reappear, but more often not. There must be a very big box somewhere with missing items.
I am happy that you feel that your wife has settled and seems happy. When you next come in if we have a conversation as to what may be missing so that I may locate this. I was unaware that there were any problems. I am sure that you can appreciate that at times some residents on the dementia floor...
Overall, I feel the home is a good home. Staff are very approachable and supportive of not only residents but family also, and are always welcoming. The home continues to offer a high standard of care. However, I feel that jugs of juice/water in residents' rooms would be beneficial, especially in the hot weather.
Thank you for taking the time to leave a review, as discussed with the senior team and yourself your concern has now been addressed.
The home is clean and well-furnished. The carers are pleasant and professional, but at times, it seems there is not sufficient cover across all shifts. The activities are good. Mum seems content here.
Thank you for the review, we value all feedback as this helps us to improve our service where required, I am more than happy to discuss your concerns with you and I shall be in touch with you soon.
The carers are all wonderful; there are regular activities, and there are also excursions.
My aunt enjoys the meals, and she really likes her en-suite room very much.
The carers are always very cheerful and friendly while remaining professional.
The home itself is a very pleasant environment, not unlike a hotel, and is always very clean.
We made the correct decision in moving my aunt here. She is very happy at Hinckley House.
Many thanks for the review, we are so pleased that your aunt has settled so well.
Mum has been a resident since November 2022 and during this time I have been most impressed with the standard of care she receives.
There are activities taking place every day and the staff do an amazing job and have so much patience in caring for all the residents with their differing needs.
It feels like one big family here and I have been made to feel so very welcome too.
All of the staff from reception, catering, ancillary and those who look after Mum first hand are all amazing.
The food is excellent and nothing is too much trouble for the staff, even if you interrupt them during their break.
I am most happy with the care my mum receives and if anything the day to day interaction and stimulation she receives has improved her quality of life.
It’s nice to find a care home that actually cares.
Many thanks for such a great review, this makes us very proud of what we do. Regards Paul Botham (Home Manager)
My mum has been a resident at Hinckley House Care Home - Avery Healthcare for a year now, and although she has dementia she is always happy and smiling. The staff are marvellous and we know that she could not be looked after better anywhere else. I can easily recommend Hinckley House for excellent all round care.
Many thanks for your lovely review. Regards Paul Botham (Home Manager).
The staff keep me informed of any changes or developments, with my fathers care needs.
The home is clean and well maintained.
We are happy you are pleased with our home and the service provided, regards Paul Botham (Home Manager).
Staff are friendly and approachable. Facilities and standard of care provided are good. The home tries to provide a range of activities and entertainment. Perhaps more access to and use of outside space could be arranged.
Many thanks for the lovely review, we will look into the access to the outside space for all. Regards Paul Botham (Home Manager)
My Mum has been at Hinckley House care home for some time now and she really likes it. The carers are very supportive, professional and helpful and nothing seems to be too much trouble for them. They are constantly encouraging Mum to interact more with other resident's at the home and they are always cheerful.
Regards.
I am very happy here. Since coming in, I am able to walk again with help from staff. The staff are lovely and look after me very well. There is always lots of nice things to do.
Thanks for a lovely review, it's always a pleasure to care for you and have you as part of our Hinckley House family. Regards, Paul.
My mum is very settled now, enjoying her days with friends she has made. The staff are always friendly and welcoming. there is usually an activity every day for Mum to do and special occasions are catered for ie. Christmas, birthdays. We are sure that she is well looked after and happy in the home.
Thank you for taking the time to review Hinckley House Care Home in Hinckley. We are delighted to hear that your mum is happy and settled in the loving care community that we create and is enjoying the choice of daily activities provided by our talented well-being team, giving you and your family the peace of mind that you deserve. Best wishes.
Mum has been in Hinckley House Care Home for 15 months now. She settled well and is very content here. During April there has been lots going on celebrating sping and easter. The staff arrange so much for the residents which is stimulating and enjoyable for them. The staff treat the residents with respect and dignity. I am very pleased with everything and am happy to say Mum is too.
Thank you for taking the time to review Hinckley House Care Home. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. It is also pleasing to hear that...
It’s never easy looking after people with complex needs and the challenges that dementia brings. But, the staff here have residents' health and wellbeing at the forefront of what they do.
Despite a gradual deterioration in his dementia, I’m always reassured that Dad is looked after when he comes for respite and that in anything we need to be made aware of the home is quick to get in touch. As always, thank you for giving my step-mother the much needed break and Dad his mini holidays.
Thank you for taking the time to review Hinckley House Care Home in Hinckley and for your amazing 5-star rating. Your comments are truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide person-centred care for all our residents. It is a...
As a family we have been very happy with Mum's care, always treated as part of the home family. We always found the home to be clean with good facilities, mum enjoyed the many varied activities offered, the food was excellent. The staff were lovely, warm and friendly, also very caring. Would recommend this care home.
Thank you for taking the time to review Hinckley House Care Home and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care your mum has received. Your feedback is truly invaluable to us. I will be sure to pass your kind comments on to the rest of the staff team. Best wishes, Rachel.
Very satisfied with the excellent friendly service and professional care provided by all staff of the Care Home be they nursing or administrative. I am reassured that my mother is receiving excellent care.
Thank you for taking the time to review Hinckley House Care Home in Hinckley. It is great to hear how well your mother has settled into her new home and it's a pleasure to care for her. Our staff team go above the standards daily to provide exceptional care for all residents whilst creating a fun and happy environment to live in. We look forward to seeing you on your next visit. Best Wishes
My mum has been a resident at Hinckley House since October 2021. When she moved in I was immediately impressed by the nice environment and activities provided for the residents. The staff are all very kind and caring and nothing is too much trouble. As her Alzheimer's has progressed the level of care needed has increased and I am confident that she is receiving the best care possible.
Thank you for reviewing Hinckley House Care Home in Hinckley. It is an absolute pleasure to care for your mother and to have her as part of our loving care community. Our dedicated staff team go above the standards daily to provide exceptional person-centred care. We look forward to seeing you on your next visit. Best Wishes.
I wouldn't (and don't) hesitate to recommend Hinckley House to anyone looking for a safe and caring home.
Thank you for taking to the time to review Hinckley House in Hinckley. I would like to thank you on behalf of the team for the kind words regarding the care of your mother and the service that you have experienced during her stay at Hinckley House. It continues to be a great pleasure for myself and...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 March 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Hinckley House Care Home - Avery Healthcare.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Hinckley House Care Home - Avery Healthcare.
Meet the Team (0)
There are no Team Members posted yet.
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