Hinckley House Care Home - Avery Healthcare

Tudor Road, Hinckley LE10 0EH
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9.5 83 Reviews
  • Hinckley House Care Home - Avery Healthcare, Hinckley
Part of Avery Healthcare's growing portfolio, Hinckley House is the group's second care home in Leicestershire and has been modelled on a highly acclaimed sister care home near Nuneaton. Since its opening, the home has garnered a good reputation locally. It attracts residents across Leicestershire and neighbouring towns such as Burbage, Earl Shilton and Barwell.

Situated on Tudor Road and adjoining Richmond Park, the retirement home offers spacious bedrooms that feature en-suite walk-in showers and TVs, with some delivering views of the changing seasons.

The light and airy lounges provide a comfortable backdrop to the team's high standard of care. They work hard to settle each person into their new home, encouraging them to bring their own keepsakes and mementoes, and welcome family and friends for frequent visits. Couples and companions are warmly welcomed to reside together and the home offers care for residential, respite and dementia residents.

The secluded gardens boast unique features such as a garden aviary, gazebo, and raised flower beds. Residents can enjoy sitting out at the picnic tables in the summer, and there are quiet spots for those seeking some time alone. The gardens also serve as an ideal space for garden parties.
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Care Provided by Hinckley House Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1350

These prices are only a guideline, please contact Hinckley House Care Home - Avery Healthcare to find out the exact price for your requirements.

Contact Hinckley House Care Home - Avery Healthcare to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hinckley House Care Home - Avery Healthcare to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Paul Botham (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (60)

Hinckley House Care Home - Avery Healthcare Reviews (83)

9.5

Hinckley House Care Home - Avery Healthcare has a Review Score of 9.5 (9.536) out of 10, based on 20 reviews in the last 2 years.
Over all time Hinckley House Care Home - Avery Healthcare has 83 reviews.

Overall Experience
  • 62
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  • 4
  • 1
  • 0
Date Published
  • 83
  • 6
  • 10
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Reviewer Connection to Hinckley House Care Home - Avery Healthcare
  • 32
  • 12
  • 11
  • 5
  • 4
  • 4
  • 3
  • 3
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  • 1
  • 1
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Total of 83, showing 21-40
Review from S B (Granddaughter of Resident) published on 22 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, I feel the home is a good home. Staff are very approachable and supportive of not only residents but family also, and are always welcoming. The home continues to offer a high standard of care. However, I feel that jugs of juice/water in residents' rooms would be beneficial, especially in the
hot weather.
Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to leave a review, as discussed with the senior team and yourself your concern has now been addressed.

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Review from J S (Daughter of Resident) published on 22 September 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
The home is clean and well-furnished. The carers are pleasant and professional, but at times, it seems there is not sufficient cover across all shifts. The activities are good. Mum seems content here.
Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Thank you for the review, we value all feedback as this helps us to improve our service where required, I am more than happy to discuss your concerns with you and I shall be in touch with you soon.

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Review from David M (Nephew of Resident) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was already in residential care elsewhere. After reading the excellent reviews regarding Hinckley House, we moved her there with her blessing.
The carers are all wonderful; there are regular activities, and there are also excursions.
My aunt enjoys the meals, and she really likes her en-suite
room very much.
The carers are always very cheerful and friendly while remaining professional.
The home itself is a very pleasant environment, not unlike a hotel, and is always very clean.
We made the correct decision in moving my aunt here. She is very happy at Hinckley House.
Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Many thanks for the review, we are so pleased that your aunt has settled so well.

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Review from K B (Daughter of Resident) published on 11 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a lovely care home.
Mum has been a resident since November 2022 and during this time I have been most impressed with the standard of care she receives.
There are activities taking place every day and the staff do an amazing job and have so much patience in caring for all the residents with
their differing needs.
It feels like one big family here and I have been made to feel so very welcome too.
All of the staff from reception, catering, ancillary and those who look after Mum first hand are all amazing.
The food is excellent and nothing is too much trouble for the staff, even if you interrupt them during their break.
I am most happy with the care my mum receives and if anything the day to day interaction and stimulation she receives has improved her quality of life.
It’s nice to find a care home that actually cares.
Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Many thanks for such a great review, this makes us very proud of what we do. Regards Paul Botham (Home Manager)

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Review from Steve M (Resident) published on 11 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Hinckley House Care Home - Avery Healthcare for a year now, and although she has dementia she is always happy and smiling. The staff are marvellous and we know that she could not be looked after better anywhere else. I can easily recommend Hinckley House for excellent all
round care.
Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Many thanks for your lovely review. Regards Paul Botham (Home Manager).

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Review from Roger Y (Son of Resident) published on 11 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are caring, and high skilled, they are always friendly and happy to help or answer any questions.
The staff keep me informed of any changes or developments, with my fathers care needs.
The home is clean and well maintained.
Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

We are happy you are pleased with our home and the service provided, regards Paul Botham (Home Manager).

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Review from E D (Daughter of Resident) published on 6 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are friendly and approachable. Facilities and standard of care provided are good. The home tries to provide a range of activities and entertainment. Perhaps more access to and use of outside space could be arranged.
Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Many thanks for the lovely review, we will look into the access to the outside space for all. Regards Paul Botham (Home Manager)

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Review from Lynne B (Daughter of Resident) published on 22 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been at Hinckley House care home for some time now and she really likes it. The carers are very supportive, professional and helpful and nothing seems to be too much trouble for them. They are constantly encouraging Mum to interact more with other resident's at the home and they are always
cheerful.
Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Thank you for the lovely feedback, we love having your mum and yourself as part of the Hinckley House family.
Regards.

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Review from J B (Resident) assisted by family/friend published on 26 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here. Since coming in, I am able to walk again with help from staff. The staff are lovely and look after me very well. There is always lots of nice things to do.
Reply from Paul Botham, Manager at Hinckley House Care Home - Avery Healthcare

Thanks for a lovely review, it's always a pleasure to care for you and have you as part of our Hinckley House family. Regards, Paul.

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Review from Dawn H (Daughter of Resident) published on 21 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is very settled now, enjoying her days with friends she has made. The staff are always friendly and welcoming. there is usually an activity every day for Mum to do and special occasions are catered for ie. Christmas, birthdays. We are sure that she is well looked after and happy in the home.
Reply from Rachel Aran, Marketing Administrator at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home in Hinckley. We are delighted to hear that your mum is happy and settled in the loving care community that we create and is enjoying the choice of daily activities provided by our talented well-being team, giving you and your family the peace of mind that you deserve. Best wishes.

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Review from F M (Daughter of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in Hinckley House Care Home for 15 months now. She settled well and is very content here. During April there has been lots going on celebrating sping and easter. The staff arrange so much for the residents which is stimulating and enjoyable for them. The staff treat the residents with respect
and dignity. I am very pleased with everything and am happy to say Mum is too.
Reply from Rachel Aran, Marketing Administrator at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. It is also pleasing to hear that the daily activities provided by our talented well-being team are so well received. It is a true pleasure to have your mum living with us, giving you and your family peace of mind. Best wishes, Rachel

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Review from M L (Daughter of Resident) published on 5 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a lovely residential care home. Staff across all levels from management, admin, seniors, care staff, activities, ancillary and catering do a first class job.
It’s never easy looking after people with complex needs and the challenges that dementia brings. But, the staff here have residents'
health and wellbeing at the forefront of what they do.
Despite a gradual deterioration in his dementia, I’m always reassured that Dad is looked after when he comes for respite and that in anything we need to be made aware of the home is quick to get in touch. As always, thank you for giving my step-mother the much needed break and Dad his mini holidays.
Reply from Rachel Aran, Marketing Administrator at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home in Hinckley and for your amazing 5-star rating. Your comments are truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide person-centred care for all our residents. It is a true pleasure to look after your dad when the need arises, giving you and your family the peace of mind that you deserve. Best wishes, Rachel.

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Review from Valerie B (Daughter of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we have been very happy with Mum's care, always treated as part of the home family. We always found the home to be clean with good facilities, mum enjoyed the many varied activities offered, the food was excellent. The staff were lovely, warm and friendly, also very caring. Would recommend
this care home.
Reply from Rachel Aran, Marketing Administrator at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care your mum has received. Your feedback is truly invaluable to us. I will be sure to pass your kind comments on to the rest of the staff team. Best wishes, Rachel.

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Review from Norman R (Son of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very satisfied with the excellent friendly service and professional care provided by all staff of the Care Home be they nursing or administrative. I am reassured that my mother is receiving excellent care.
Reply from Ryan Farrelly, Marketing Assistant at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home in Hinckley. It is great to hear how well your mother has settled into her new home and it's a pleasure to care for her. Our staff team go above the standards daily to provide exceptional care for all residents whilst creating a fun and happy environment to live in. We look forward to seeing you on your next visit. Best Wishes

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Review from H G (Daughter of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Hinckley House since October 2021. When she moved in I was immediately impressed by the nice environment and activities provided for the residents. The staff are all very kind and caring and nothing is too much trouble. As her Alzheimer's has progressed the level of care
needed has increased and I am confident that she is receiving the best care possible.
Reply from Ryan Farrelly, Marketing Assistant at Hinckley House Care Home - Avery Healthcare

Thank you for reviewing Hinckley House Care Home in Hinckley. It is an absolute pleasure to care for your mother and to have her as part of our loving care community. Our dedicated staff team go above the standards daily to provide exceptional person-centred care. We look forward to seeing you on your next visit. Best Wishes.

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Review from Julie H (Daughter of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident since 2019 and has settled in well, enjoying a good relationship with the staff. The home is comfortable and always clean and fresh, and the food is very good. She has also enjoyed the pre covid activities, especially the outings and any musical entertainment, which has
been much missed by us too. We have always been made welcome to visit at any time (lockdowns permitting) and found it easy to keep in contact with Mum during lockdowns. We have recently been visiting daily since Mum has been recovering from an operation, and have seen at close hand the wonderful care that she has received from the staff who treat her as if she were their own mother.
I wouldn't (and don't) hesitate to recommend Hinckley House to anyone looking for a safe and caring home.
Reply from Paul Botham, Home Manager at Hinckley House Care Home - Avery Healthcare

Thank you for taking to the time to review Hinckley House in Hinckley. I would like to thank you on behalf of the team for the kind words regarding the care of your mother and the service that you have experienced during her stay at Hinckley House. It continues to be a great pleasure for myself and the care team to support and care for your mum. We hope to continue to make your mum's life as pleasurable and comfortable as possible. Should you ever require any assistance or further support, please do not hesitate in contacting me. Best wishes, Paul.

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Review from John P (Son of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The situation has now returned to "normal" at Hinckley House Care Home after much of the period from Christmas being in "lockdown", since Christmas 2021 due to Covid19 and other issues. My dad resides on the 1st floor which specializes in dementia care. He is "loved" by the carers who always treat him
with respect and regularly make a fuss of him. Dad has been there since the end of September 2021 and settled in quite quickly and appears to be genuinely happy!
Reply from Ryan Farrelly, Marketing Assistant at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home in Hinckley. It is a true pleasure to care for your father and we are delighted to hear how well he has settled into our community. Our staff team go above the standards each day to ensure our residents live a happy and worry-free life. We look forward to seeing you on your next visit. Best Wishes.

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Review from Jane C (Wife of Resident) published on 27 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always very helpful. Excellent care given, cannot fault the team, very professional and friendly staff that take pride in what they do. Reassuring that my husband’s individual needs and requirements are always being taken care of.
Reply from Ryan Farrelly, Marketing Assistant at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home in Hinckley. It is a true pleasure to care for your husband and we are delighted to hear how well he has settled into our community. Our staff team go above the standards each day to ensure our residents live a happy and worry-free life and we highly appreciate such wonderful words about our staff. We look forward to seeing you on your next visit. Best Wishes.

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Review from Keith B (Son of Resident) published on 3 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Hinckley House since October 2020. My mother always seems happy and contented and well cared for. The staff are very friendly and go out of their way to support her. I am made aware of any issues concerning her and always notified of medical issues and consulted if required.
There
is a good degree of activities for the residents and occasional outdoor visits that are appreciated. Although these have obviously been impacted by Covid.
Reply from Rachel Aran, Marketing Administrator at Hinckley House Care Home - Avery Healthcare

Thank you for taking the time to review Hinckley House Care Home in Hinckley. We are so pleased to hear that your mum is happy and settled living with us as part of our loving care community, giving you and your family peace of mind. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis, in order to provide an exceptional level of care. Thank you for your kind words, I will be sure to pass them on to the rest of the staff team. Best wishes, Rachel.

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Review from Sheryl W (Daughter of Resident) published on 13 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident at Hinckley House since May 2021 until he passed away in April 2022. He received the most wonderful care from highly skilled and caring staff. I always felt the staff really cared about Dad and did their best always to make sure his needs were met. We noticed training was available
to up skill staff. Myself and the rest of our family were always made to feel welcome and were given so much support ourselves particularly in Dad's final weeks. When he was able, Dad enjoyed the enrichment activities provided. Dad's room and bathroom were spacious and had a great view of the garden and park. The communal lounge is bright and airy and dining was akin to eating in a hotel. Everywhere was always lovely and clean. We couldn’t have wished for a better home for our Dad's final year and are so grateful for all the care and support provided. Thank you to all in the staff team.
Reply from Paul Botham, Home Manager at Hinckley House Care Home - Avery Healthcare

I would like to thank you on behalf of Hinckley House Care Home, for your kind words on the service and experience, both your dad and family received during his stay at with us. We as a team, took great pleasure in supporting your dad during his time at the home and were extremely saddened at his passing.

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Current Review Score: 9.5 (9.536)

Overview of Review Score

The Review Score of 9.5 (9.536) out of 10 for Hinckley House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.536 for Hinckley House Care Home - Avery Healthcare is calculated as follows: ( (154 Excellents x 5) + (66 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 237 Ratings = 4.536
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hinckley House Care Home - Avery Healthcare is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (0)

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