Brentwood Arches Care Home - Avery Collection

The acting manager is always happy to give time to meet with family or respond to emails regarding any concerns in a timely and sympathetic manner. There are numerous members of staff in all departments (including care and finance) who can be contacted via email individually regarding queries and these emails are always answered. The environment is beautiful and clean. Staff are friendly.

My husband is also a resident I feel confident he will be well looked after.

I can wholeheartedly say I have never met such caring people who made the end of life experience relaxed and supported.

I have now lived here at The Beeches for almost 3 years. A decision to live here was the best thing I undertook.

Staff are caring and management is very efficient.

My family are happy that I made this decision. Thank you Beeches.

All the staff and nurses are professional, caring, show great kindness with dignity given to us. Very high standards and lovely food. A relaxing, safe and reassuring place for our loved one. We're glad to have found you.

Management and staff did everything possible. Mother struggled with the change in her circumstances, however, everything possible was done for her. Their patience and caring attitude towards her was heartfelt. They were kind and showed concern for me too.

Should I ever need this kind of service, I would love to be here.

I can't fault it! Great staff, great atmosphere and everyone is attended to very well. Activities are great and I really can't fault it. It's happy and homely.

I have found all the staff at The Beeches very welcoming. Extremely polite and eager to settle my father into his new surroundings. The catering staff and housekeeping staff are very friendly and always address my father by his name and stop to chat. The caregivers are all attentive and cheerful and have encouraged my father to take part in activities when he so desires. The management and reception are always willing to help and make time to talk.

This I feel shows they were all sympathetic and patient to a very high degree regardless of the demands.

In fact, compared with other care homes, The Beeches doesn't come across as a care home, it is more like a hotel with animation and participation from a professional, caring and smiling staff attentive to the individual needs of their guests.

The staff work hard and have a very 'can do' attitude which contributes enormously to the well being of the residents. The time my father has spent here has been precious.

Friendly staff. Always clean and food, drink and content. Good.

Dad moved into The Beeches aged 97. He settled very quickly. It is difficult to fault the care and facilities provided.

We will not hesitate to recommend The Beeches in the future.

I was utterly surprised when my daughter brought me here, having left an inadequate home previously. The kindness and patience of staff was both surprising and lovely and may I say the food is delightful! I have become quite greedy here!

The entertainment is excellent! Laundry is always cared for well, and my room is very pleasant.

Very very happy to be here and call this my home now!

We could list individual team members but that would be unfair as there were many that had care responsibility for our friend and we would not want to omit anyone. However, we are so pleased we made this choice for our friend.

Since my grandparents have come to The Beeches, it has given them a new lease of life. They have been welcomed into the home by the kind, helpful and attentive staff that work here - they have been amazing in looking after their well-being and making sure that they are happy and feel safe. The activities team go to great lengths to make things fun and get everyone involved - they have great entertainment every week. All of the staff dressed up for Halloween and it was so much fun for the residents. The food in the restaurant is lovely and I have seen a huge improvement in my grandad's appetite, equally resulting in a huge improvement in his day-to-day energy. The Beeches has made an unbelievable difference to their everyday lifestyle and we are all extremely thankful for this. Visiting our grandparents is now a real pleasure and allows us to spend real quality time with them - I no longer feel bad leaving them like I do at home, as I know they are safe and being so well looked after.

My father moved into Woodlands at The Beeches in June. He had Alheimer's for approximately 3 years and had not really spoken or interacted for the past year. After spending a few weeks at The Beeches getting to know the carers and his new routine, my dad started to talk to us again. The carers were fully qualified to know how to assist him emotionally as well as physically and took time to always help.

Unfortunately, my dad passed away on 11th October. He was looked after with respect and dignity, along with full medical care to keep him comfortable to the end. I was also given a much appreciated huge amount of support.

The treatment and care here was excellent, I return home greatly improved.