Brentwood Arches Care Home - Avery Collection

My grandad has been living at The Beeches since February 2020. He had fallen causing poor mobility and we were struggling to cope at home. Having met the staff and looking around we felt Grandad would be happy 'having a little holiday'. His room is lovely and when we were visiting we could sit and have a cup of tea together at any time. He goes to dinner (like being on holiday) in a restaurant and meets new people or can choose to eat in front of the television. The Beeches was shut to all visitors quickly (COVID-19) showing they had Grandad's best interests at heart. The staff tried to provide information to families via an in house portal, emails, telephone and FaceTime. Technical difficulties have been looked into and they have done their best to look after him (he is our main priority) and inform us of how he is. He loves their cake and is often found eating cake with his cup of tea. I cannot thank the staff enough for looking after him. If I can't have him home then The Beeches is great!

I would have no hesitation in recommending The Beeches to others.

Thank you for all your care and attention during this difficult time. I have felt reassured that my brother has been in good hands. I know that the staff will have been looking after him and helping him cope with the necessary restrictions

Thank you.

These past few months have been very difficult for everyone and The Beeches have risen to the challenge. I am confident that residents are being cared for in the best possible way to keep them safe and well. The caring staff are doing a wonderful job, for which I am very grateful. We’ve received regular email updates and are able to call and speak to someone should we have any concerns.

The staff were also very caring towards me and looked after me during my visits to my mother.

I was very pleased with the care, understanding and help I received. The staff were excellent and very caring especially in anticipating my needs. I was also impressed by the way in which they all knew my name, thus making me feel very welcome and part of the community.

I'm very happy to be a resident here. I feel safe and cared for with excellent help when needed. I've been here for about 6 months and now feel at home and safe.

I cannot recommend this team highly enough.

Thank you so much.

My experience with this home has been outstanding from the care to the facilities - it really felt like home, and the end of life care was exceptional - such dignity, compassion and kindness, we always felt Mum was looked after. It was so hard to put Mum into a home and see her gradual decline with Alzheimer’s, but the staff encourage as much independence as possible.

My mum moved to The Beeches after a difficult time in her life. The transformation in her is amazing thanks to all the hard work of the team on Woodlands and also the hard work of the manager in helping us with my mum's move. The pride the staff have in taking care of the residents puts other care homes to shame. The Beeches sets standards other homes should aspire to be like. Thank you.

The Beeches feels like a plush hotel. A doctor at Basildon Hospital referred to it as The Ritz of care homes. Accommodation is first class. Dining is a delight. Entertainment is excellent. Camaraderie is great. The staff are excellent. Nothing is too much trouble. They looked after my mum with love and affection. We all felt very much a part of a big family.

The dementia care team at The Beeches provide excellent care to the residents, but their care and support to my family during my mother's last few days before she died was exceptional. Mum was progressively deteriorating but was never in pain, never alone and surrounded by love. The staff went way beyond their professional remit and it was clear how much they cared about Mum. We never felt alone or concerned, quite the opposite. Many tears were shed amongst us all but also laughter and joy. Mum, if she had any awareness, would have felt this. Dementia is a cruel illness that strips away the person that was but it was always reassuring to know that when we were not there, we knew Mum was being very well cared for.

The care that my Aunt received at the Beeches was of the highest possible standard. All the staff are caring, compassionate and incredibly kind. The standards of cleanliness, food preparation and general care are exactly what anyone would want when helping a loved one to make the difficult decision to move out of their own home. I would recommend The Beeches to anyone looking for a care home in the Brentwood area.

They provided wonderful support for the entire family and we will always be grateful to every one of them for the thoughtful and considerate way in which they eased his passing.

I recently made twice daily visits to my sister during two weeks spent at Brentwood. Prior to that, I had visited my sister and her husband a number of times over the previous 3 years before his passing last month. I had always been impressed by the warm, friendly and welcoming atmosphere within The Beeches and the beautiful, spacious and attractively decorated and furnished rooms and leisure areas. Most recently, I had spent the days chatting and joining in activities with my sister and other residents, and all personnel there I hold in the highest regard - no matter their role - each was dedicated, delightful and welcoming which couldn’t help but “rub off” on all those they care for. If there was a score - I would have to give them at least 100%.

My Dad came to The Beeches just 3 weeks ago after a very traumatic hospital stay. The whole family are thrilled to see the progress he has made, which is due to the wonderful care and kindness of your staff. Every day we find him dressed and well presented. He tells us that staff take an interest in his life and the pressure sores he got from his hospital stay are beginning to heal. We cannot recommend The Beeches highly enough. Thank you.

As mentioned we would like to explain in full but as we are only allowed up to 1,000 characters, it is difficult to explain our concerns. We hope these issues will be addressed. Many thanks.

My aunt arrived as an urgent respite care resident and was warmly received. She has since become a permanent resident and could not be happier. The attitude and care shown by all the staff is exemplary. Nurses are so efficient and kind, it makes all the medical issues so much easier for her to tolerate. Everyone, without exception, has been wonderful.