Brentwood Arches Care Home - Avery Collection

London Road, Brentwood CM14 4NA
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9.5 150 Reviews
  • Brentwood Arches Care Home - Avery Collection, Brentwood
Brentwood Arches Care Home is renowned locally for delivering exceptional care and support. Nestled in a serene location near Brentwood High Street, the home boasts 99 private apartments, ranging from studios to two-bedroom options, which are ideal for couples seeking shared care. The home offers residential, respite, nursing and dementia care.

The comprehensive care options cater to various needs, from assisted living for daily activities to 24/7 nursing care. Specialised dementia care is a hallmark, tailored to each resident's unique requirements.

Avery's distinctive ReConnect strategy takes a personalised approach to dementia care, deeply understanding each resident to craft individualised care plans and provide valuable support to their families.

The Brentwood residence takes pride in its superior facilities, which ensure the safety and comfort of residents with en-suite wet rooms, alarms and call buttons. Every room is furnished to high standards, creating a home-from-home atmosphere. The beautifully landscaped gardens, restaurant, café, cosy lounges and salon, complete with a cinema and therapy suite, make for an enjoyable living experience.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 110 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £2000
  • Self-Funded Residential Dementia Care: £1600 – £1900
  • Self-Funded Nursing Care: £1650 – £2100
  • Self-Funded Nursing Dementia Care: from £1750
  • RESPITE Self-Funded Residential Care: £1600 – £2100
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £2000
  • RESPITE Self-Funded Nursing Care: £1750 – £2200
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

These prices are only a guideline, please contact Brentwood Arches Care Home - Avery Collection to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Jessica Thomas (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Number of floors: 4

Room Information

  • Single Rooms (92)
  • Couples/Companion Rooms (9)

Parking

  • A car park is on site.

Brentwood Arches Care Home - Avery Collection Reviews (150)

9.5

Brentwood Arches Care Home - Avery Collection has a Review Score of 9.5 (9.502) out of 10, based on 15 reviews in the last 2 years.
Over all time Brentwood Arches Care Home - Avery Collection has 150 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Brentwood Arches Care Home - Avery Collection
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Review from Richard C (Son of Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my father during the last weeks of his life 2was excellent in every respect. The staff looked after him with such kindness and compassion whilst always preserving his dignity.
They provided wonderful support for the entire family and we will always be grateful to every one of them
for the thoughtful and considerate way in which they eased his passing.
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Review from Susan M (Sister of Resident) published on 20 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently made twice daily visits to my sister during two weeks spent at Brentwood. Prior to that, I had visited my sister and her husband a number of times over the previous 3 years before his passing last month. I had always been impressed by the warm, friendly and welcoming atmosphere within The
Beeches and the beautiful, spacious and attractively decorated and furnished rooms and leisure areas. Most recently, I had spent the days chatting and joining in activities with my sister and other residents, and all personnel there I hold in the highest regard - no matter their role - each was dedicated, delightful and welcoming which couldn’t help but “rub off” on all those they care for. If there was a score - I would have to give them at least 100%.
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Review from Sam G (Daughter of Resident) published on 12 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad came to The Beeches just 3 weeks ago after a very traumatic hospital stay. The whole family are thrilled to see the progress he has made, which is due to the wonderful care and kindness of your staff. Every day we find him dressed and well presented. He tells us that staff take an interest in
his life and the pressure sores he got from his hospital stay are beginning to heal. We cannot recommend The Beeches highly enough. Thank you.
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Review from A M (Friend of Resident) published on 8 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have visited our friend on many occasions and have always been impressed with the surroundings, along with the service. As I am limited to the characters I can use, I cannot explain in full everything that we would like to address:
1. Food, quality and presentation
2. Staff shortages, one lady
we understand looking after two floors of residents
3. Security, signing in process
As mentioned we would like to explain in full but as we are only allowed up to 1,000 characters, it is difficult to explain our concerns. We hope these issues will be addressed. Many thanks.
Reply from Sommer Turner, Client Liaison Manager at Brentwood Arches Care Home - Avery Collection

Thank you for your review, your comments are extremely important to us and our Residents’ health and wellbeing is our absolute priority.
I will raise your concerns with regards to the food and presentation with the Chef to ensure that the food is good quality, nutritious and looks appetizing. In regards to about the staffing levels at the home, these are continually monitored and reviewed and we increase the levels depending on the needs and wants of our Residents. Finally, your comment regarding security has been noted and something we take seriously, we ensure that all visitors are asked to sign in at reception, apologies if this was not the case when you visited the home and we will be reviewing the process in light of the issues you have raised.


Once again thank you for your review it will help us continually improve our service that our Residents and relatives receive her at the home.
Warm Regards
Sommer

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Review from S H (Niece of Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt arrived as an urgent respite care resident and was warmly received. She has since become a permanent resident and could not be happier. The attitude and care shown by all the staff is exemplary. Nurses are so efficient and kind, it makes all the medical issues so much easier for her to tolerate.
Everyone, without exception, has been wonderful.
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Review from Sarah P (Daughter of Resident) published on 19 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The acting manager is always happy to give time to meet with family or respond to emails regarding any concerns in a timely and sympathetic manner. There are numerous members of staff in all departments (including care and finance) who can be contacted via email individually regarding queries and these
emails are always answered. The environment is beautiful and clean. Staff are friendly.
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Review from Maureen W (Sister of Resident) published on 1 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister died last Sunday 9th September and I cannot stress the care and kindness that was shown to her, her husband and myself by the carers and nursing staff. I will always be grateful.
My husband is also a resident I feel confident he will be well looked after.
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Review from Christine A (Daughter of Resident) published on 31 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I received through the journey of end of life treatment with my mother was way beyond what I would have expected. The staff and management all rallied myself and my family and supported along the emotional journey.
I can wholeheartedly say I have never met such caring people who made the end
of life experience relaxed and supported.
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Review from Jackie B (Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have now lived here at The Beeches for almost 3 years. A decision to live here was the best thing I undertook.


Staff are caring and management is very efficient.


My family are happy that I made this decision. Thank you Beeches.

Reply from Laura Cook, Client Liaison Manager at Brentwood Arches Care Home - Avery Collection

Thank you for your lovely feedback Jackie, it's been a pleasure getting to know you and seeing all the positive contributions you make towards the home.

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Review from R N (Son of Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff and nurses are professional, caring, show great kindness with dignity given to us. Very high standards and lovely food. A relaxing, safe and reassuring place for our loved one. We're glad to have found you.
Reply from Laura Cook, Client Liaison Manager at Brentwood Arches Care Home - Avery Collection

Thank you for your review, we appreciate the kind words and positive feedback. Our nurses are particularly fond of this resident and will love to hear that they're doing a great job.

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Review from Beverley G (Daughter of Resident) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Management and staff did everything possible. Mother struggled with the change in her circumstances, however, everything possible was done for her. Their patience and caring attitude towards her was heartfelt. They were kind and showed concern for me too.
Reply from Sommer Turner, Client Liaison Manager at Brentwood Arches Care Home - Avery Collection

Thank you for taking the time to write a review Mrs G, we are glad that both you and your mother felt cared for whilst staying here at The Beeches.

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Review from Robert S (Regular Volunteer) published on 30 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have volunteered here now for approximately five years. I have found full-time staff very good and knowledgeable of their roles. Whatever their roles, always ready to help the residents.
Residents themselves are well cared for I find. There appears to be a good harmony on both sides.
I have volunteered
in other establishments, and find Signature to be excellent. Hence I now give them all my spare time.
Should I ever need this kind of service, I would love to be here.
Reply from Laura Cook, Client Liaison Manager at Brentwood Arches Care Home - Avery Collection

Thank you for such a wonderful review, it's a pleasure to have you volunteering with us, always a smiling face in the mornings! :)

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Review from Bob B (Friend of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't fault it! Great staff, great atmosphere and everyone is attended to very well. Activities are great and I really can't fault it. It's happy and homely.
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Review from Fran (Daughter of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff at The Beeches very welcoming. Extremely polite and eager to settle my father into his new surroundings. The catering staff and housekeeping staff are very friendly and always address my father by his name and stop to chat. The caregivers are all attentive and cheerful and
have encouraged my father to take part in activities when he so desires. The management and reception are always willing to help and make time to talk.
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Review from Don (Husband of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife developed dementia and I was to be the carer but I had to go into hospital for open heart surgery to replace the aortic valve and do a bypass so I had to sell my house so we both could go into care at Beeches.
Her dementia got steadily worse and she eventually died on 25th October 2017.
During
this time she was cared for 24 hours a day, kept clean, despite being doubly incontinent and a dementia case.
The carers without exception were patient, sympathetic and she lacked for nothing.
This I feel shows they were all sympathetic and patient to a very high degree regardless of the demands.
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Review from Peter C (Son of Resident) published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class experience from the first day when we visited the facility to check suitability for our father. The most impressive part is the staff at all levels of the organisation and the way they work as a team.
The result has been that our father has been very happy to be here despite all the reservations
he had about entering a care home before he came here.
In fact, compared with other care homes, The Beeches doesn't come across as a care home, it is more like a hotel with animation and participation from a professional, caring and smiling staff attentive to the individual needs of their guests.
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Review from Patricia S (Daughter of Resident) published on 28 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My initial impression of the management and the staff working in The Beeches was very good, which is why I chose to bring my father to look around. I think that we both felt comfortable here because it was obvious that the caring and warm approach to residents came directly from the top.
The staff
work hard and have a very 'can do' attitude which contributes enormously to the well being of the residents. The time my father has spent here has been precious.
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Review from Joyce M (Resident) published on 13 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff. Always clean and food, drink and content. Good.
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Review from Brian P (Son of Resident) published on 12 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad moved into The Beeches aged 97. He settled very quickly. It is difficult to fault the care and facilities provided.
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Review from Paul T (Son of Resident) published on 8 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The last 5 months that my mother spent in The Beeches has exceeded our wildest dreams. The level of care has been excellent and she enjoyed her stay enormously.
As a family, we found all staff so kind and caring. It made a difficult time so much easier to bear.
We cannot thank the general manager,
dementia care manager and all the staff enough.
We will not hesitate to recommend The Beeches in the future.
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Current Review Score: 9.5 (9.502)

Overview of Review Score

The Review Score of 9.5 (9.502) out of 10 for Brentwood Arches Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.820 for Brentwood Arches Care Home - Avery Collection is calculated as follows: ( (150 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 178 Ratings = 4.82
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.682 Points relating to the number of positive Reviews for Brentwood Arches Care Home - Avery Collection is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22. 15 Positive Reviews ÷ 22 = 0.682
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (4)

Jana

Jana Krapkova

Job Title: Dementia Care Manager Joined: 2015

After finishing a Business Course in the Czech Republic, I started as a carer, looking after people with mental health problems.
When I moved to England, in 2007, I originally worked as a carer in a home near Watford. At the time, my manager offered me the position of Senior Carer/Training Co-Ordinator in Romford, so I relocated to Essex.


I was looking after young, physically disabled people. I found my passion for palliative care as we worked closely with St Francis Hospice.
Years later I was promoted to Home Based Trainer and provided mandatory training to all staff. I had the opportunity to travel around different homes in the area and study a course provided by Bradford University: “Person First, Dementia Second”. After that, I knew I had to go back into care.


I have been at The Beeches since October 2015. I started as a Lead Carer and have now worked my way up as a Dementia Care Manager. I love it here and really feel like I make a difference to our residents.

*We are proud to add that Jana won the Dementia Care Manager at The National Care Awards 2017

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Carl Spillett

Job Title: Hospitality Services Manager Joined: 2023

Our residents have been simply amazing, and so my job is to unsure they live their best life with us, this is a real pleasure. I have a great team and management supporting me and I am looking forward to an interesting and varied future at The Brentwood Arches and within the AveryFamily.


It’s an honour to be part of a dedicated team delivering excellent care with such passion and commitment.

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Jordan Fairchild

Job Title: Client Liaison Manager Joined: 2023

My passion is providing excellent service, making sure families and prospective residents are guided and supported from first contact throughout the process to move in and then for their continued stay.


The decision to move yourself or a loved one into care can be a bewildering, emotional and sometimes difficult one and it's my job to make that decision an informed and peaceful one for all involved.


I am privileged to work with a team who’s knowledge, experience, empathy and understanding is second to none.

Angela

Angela Levis

Job Title: Housekeeping Manager Joined: 2013

I started here at The Beeches in 2013 as a Housekeeper and worked myself up to Housekeeping Manager within a year.


I’ve worked in the care industry for 10 years and before that in Retail. I strive to provide our residents with the best service and a lovely clean environment. I look at our residents being an extended family to me and feel privileged to see them daily.


I’m proud to be part of a fantastic team here at The Beeches.

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