Rubislaw Park Care Home

Rubislaw Park Road, Aberdeen AB15 8DA

Rubislaw Park Care Home, Aberdeen, offers a homely living environment that is ideal for older people with care needs, overseen by a skilled and friendly team experienced in a personalised approach.

There are versatile living areas and a wide range of activities and interests to enjoy. Residents can choose to relax or socialise, with the benefit of en-suite bedrooms.

Care workers are available around the clock and trained to recognised standards, while also being welcoming to loved ones.

Owner: Rubislaw Care LLP

Person in charge: Arthur Brannagan (General Manager)

Local Authority / Social Services: Aberdeen City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 86 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 60+.

Single Rooms: 86

Rooms with ensuite WC: 86

Facilities & Services: Day Care • Respite Care • Near Public Transport

Latest Care Inspectorate* Report on Rubislaw Park Care Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Overview

The Review Score of 9.8 (maximum of 10) for Rubislaw Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews over all time. This Average Rating is also the rating value for Rubislaw Park Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 29 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.757 for Rubislaw Park Care Home is calculated as follows: ( (308 Excellents x 5) + (71 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 391 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Rubislaw Park Care Home is based on 29 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 17.2 positive Reviews (86 registered maximum number of service users ÷ 5). 29 Reviews ÷ 17.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Rubislaw Park Care Home has a Review Score of 9.8 (9.757) from 33 Reviews


Average Ratings

  • Excellent
    27
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rubislaw Park Care Home?

  • Extremely LIKELY
    31
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
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  • Extremely UNLIKELY
    0

Reviewer Connection to Rubislaw Park Care Home

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    8
  • Granddaughter of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    3
  • Niece of Resident/Service User
    3
  • more

We were very happy with the care our great aunt received whilst a resident of Rubislaw Park House. The staff are very professional and have loads of patience with the residents. The home itself is very clean and tidy. Meals were of good quality and plentiful, not to mention the snacks, cups of tea that were always being offered to the residents and visitors. When we lost our great aunt in early March, the staff did everything they could to make her last few days comfortable and at all times respected her dignity whilst providing the best care to her.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

My great aunt has been a resident since May 2014. She has received the best of care and all the staff have been so very kind and attentive towards her with her dementia behaviour could be very challenging and yet the staff did their best to try and keep her calm. In the last four days, my great aunt's health has deteriorated. The staff have been amazing not just to her but also to us. They have supported us well during this sad time. I would personally like to thank the carers and staff nurse.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

We are very happy with the care provided, the team at Rubislaw are excellent. Lovely environment with plenty of services, we enjoy using the bar and lounges. Always plenty for my Aunt to do.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

The kind and devoted Staff and the lovely surroundings have helped my Sister feel part of the Rubislaw family,

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

We are delighted with the care my Mum is receiving at Rubislaw Park. It is a lovely homely environment and the staff are excellent.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My Gran is very happy at Rubislaw, she is well cared for by the staff who are very kind and caring. The home is welcoming with nice furnishings and it is always clean and fresh. There are lots of activities for the residents to enjoy.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

The care and attention given by staff is excellent. It is reassuring to know they are well qualified and are welcoming to family too.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

A very caring team who take time with and treat residents on an individual basis. Good facilities, food and regular events for the residents. A family atmosphere with staff going the extra mile for the residents and also in making relative visits so informal and welcome.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

The care my father in law receives at Rubislaw Park is excellent. The family are relieved that he is so settled and happy there and that all his needs are catered for. The staff are wonderful, so friendly and approachable and always make you feel so welcome.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The care for my father is amazing. Rubislaw and the staff and have taken away the angst that we as a family had by providing a caring and stimulating environment. The staff are just fantastic, the facilities are 5 stars.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Rubislaw Park Care Home is a well managed lovely facility. My husband has settled very well. They made what was a difficult transition for me much easier with a kind and caring approach. All the staff are very professional and more importantly very kind. The dementia team leader and her staff are constantly updating their skills. There are many areas of good practice. The level of care could not be better. The food and catering arrangements are excellent. There is 24-hour access to medical and social care if required and residents are regularly monitored and staff keep family members updated. There are lots of activities and outings all geared to making the quality of life for the residents as good and appropriate as possible. I would have no hesitation in recommending this excellent facility.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

I can’t recommend Rubislaw Park highly enough for the standard of care that they provide. The facility is second to none in Aberdeen, both in terms of comfort and safety for the residents. The meals provided by the award winning catering team offer varied choice while covering all nutritional requirements. Most importantly the staff provide an exceptional level of care to the residents, from the the management team to the unit and support staff, top level care is given to each individual resident.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent staff, management, facilities, cleanliness, activity programme and medical care.

My comments are based on our first two week's experience after my mother required urgent respite and long-term care. Within days, she was in better physical and mental condition and every day tells us how happy she is in Rubislaw Park and how pleasant the staff are. I have also found the staff very pleasant, happy, competent and attentive. The initial assessment and entry went very smoothly and efficiently at a stressful time. Liaison with GP for ongoing medical needs has been immediate, including nurse/clinical lead accompanying my mother to the surgery and arranging onsite GP care. My mother is benefiting from the interaction with staff and other residents. The buildings have been recently refurbished and extended, to a high standard fitting a quality hotel and include several facilities for the benefit of both residents and visitors, including meeting lounges, cinema room, garden, bar.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My granny is a resident at Rubislaw Park and is very well cared for, the staff are kind and caring and makes sure she has everything she needs. The home is very clean and always welcoming with modern furnishings. Very homely and warm.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

As a family, we cannot praise Rubislaw Park Care Home enough or indeed recommend them highly enough.

Unfortunately, our mother had a severe stroke, which left her mostly bedridden, distressed, and confused. She required nursing care, and spent the end of her life in the care of Rubislaw Park.
Having experienced care homes previously with another elderly relative, we were tentative at first, but we cannot fault one thing at all and were extremely happy with the service/care provided, as follows.

Staff - Attentive, caring, thoughtful, pleasant and friendly
Room/Home - Clean, fresh modern and welcoming
Food - Excellent and plentiful
Facilities - Although my mother wasn't able to utilise them, there appeared to be numerous programmes available.

So many thanks to all the staff for making our mothers final days comfortable and as pleasant as possible in the circumstances.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

I am very impressed with Rubislaw, the environment is bright and spacious and the decor modern, yet very homely feeling. Staff go above and beyond to be helpful and the care provided is excellent. My Aunt is happy here and she is very well cared for.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

My Gran is very well cared for at Rubislaw Park. The staff are very helpful, kind and caring - nothing is too much for them. There is plenty for the residents to do and they get out on trips regularly. The home is beautiful with lots of areas to sit and relax, we really enjoy spending time in the bar with other residents and visitors.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very pleased with the care my mother receives, lovely caring staff.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very pleased with the care my grandmother is receiving. Staff are plentiful and friendly as well as caring.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

No one wants a loved one to go into care but if you have to then this is the home to choose.
After visiting many homes and being appalled by many, the moment I walked through the door of Rubislaw Park I knew this was the one.
Extremely modern surroundings and facilities and a pleasant, fresh-smelling environment.
A totally different feel to other homes I had visited.
The staff have been outstanding in the care and consideration of my dad and they have worked hard to devise a care plan which is tailored to suit his individual needs.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My aunt receives excellent care at Rubislaw Park Care Home. The home is very welcoming with professional staff. The extra services provided add a luxurious touch especially the bar, beauty therapist and private dining.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent standard of care. Staff are so helpful it is beyond words. I would recommend this establishment. Clean and no concerns regarding family resident whose needs are fully met.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother entered Rubislaw Park Care Home in April 2016. She did not want to go into a Care Home but has been warmly received and well cared for. She took around 6 months to settle but is now very content in her 'home'.
The staff are willing, warm, able and caring. They really do care and are affectionate too which is lovely to see. They look after their patients as if it's their own family and especially for some of the patients who don't get visitors it is lovely to see.
The surroundings are comfortable and nicely furnished and well maintained.
If there are any issues, they are dealt with promptly and efficiently.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Kristin Jackson-Brown, Director of Care at Rubislaw Park Care Home responded to this review on 26 Jul 2017:

Thank you very much for the positive feedback, it is very much appreciated and will be shared with the team.

Overall, I feel my mum is being treated very well and the level of support provided to help her settle in has been excellent. Staff are all very friendly and approachable, always willing to discuss any concerns or issues. Only concern is over future staffing levels after the extension currently under construction is completed and occupied. I presume this will be in hand but thought I would take the opportunity to raise it now.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Kristin Jackson-Brown, Director of Care at Rubislaw Park Care Home responded to this review on 25 Jul 2017:

Thank you for the review and positive feedback. When the extension is complete we will be provided with a new minimum staffing level which will include the additional bedrooms. The minimum staffing level is on display in reception. However we staff according to the dependency of our Residents - we use a dependency tool to regularly assess the staffing level required to meet the needs of all residents. Please do not hesitate to contact a member of the Management team should you wish to discuss further.

Comfortable and the staff are friendly.
The food is varied and there is a good choice.
The services of the beautician are much valued by the lady residents!
The facilities are being improved.
My mother in law enjoys the poetry readings!
Cleanliness is excellent.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

My husband is very happy here and is being looked after very well.
We are both pleased in all respects and feel lucky to be here.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Kristin Jackson-Brown, Director of Care at Rubislaw Park Care Home responded to this review on 18 Jul 2017:

Thank you for the very positive feedback, very much appreciated!

My husband's health and alertness gradually deteriorated owing to age. He is well cared for and supported. I have a good relationship with the staff.

How likely would you be to recommend Rubislaw Park Care Home? Likely

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Average Rating:   4.2 out of 5

Staff in every department of this care home were extremely cooperative and understanding of my father's very complex needs. From the moment he arrived, one could feel the sense of organisation with every staff member being absolutely in control of exactly what was required from them. The facilities are great, particularly the communal and social areas.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   5 out of 5

Kristin Jackson-Brown, Director of Care at Rubislaw Park Care Home responded to this review on 12 Jun 2017:

We very much appreciate you taking the time to review Rubislaw Park. Thank you for the positive feedback, we will share this with the team.

The care that my mother has received since she came here has been excellent due to the dedication and care of the staff. Our whole family are very grateful and we have no concerns.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Well appointed home with tasteful modern decor, offering many facilities for residents. The standard of care is very good and the home is well managed. Fees are comparatively high but many things which are extras in other homes are included.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   4 out of 5

My mother has been resident at Rubislaw Park for 6 months, the nursing care, in particular, is fantastic, enthusiastic staff handling challenging situations in a very professional way. The setting, amenities and activities are very good, all family and friends as visitors are very impressed in comparison to other similar facilities. Nevertheless, the costs are not cheap, with a recent significant increase, but there is no doubt you pay for what you get, it first means any personal money decreases quicker.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

At 95, mum was extremely exhausted when I came to visit her in her flat. We were extremely lucky that Rubislaw was able to take her for respite. Mum flourished and recovered so well that it was clear that she should stay in the care home. The team in Rubislaw are exceptional in their compassion, professionalism and dedication. Mum is so happy and well looked after. We are blessed that at this stage in her life, she is so well cared for by Rubislaw team.

How likely would you be to recommend Rubislaw Park Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My dad has been settled in Rubislaw Park for over 4 months now. We are very happy with the way he has settled and the care that is provided. The home is always welcoming, clean and organised. There are lots of good activities for residents and he is happy. Rubislaw Park is not cheap and will be beyond what is possible for some but the quality of care is excellent.

How likely would you be to recommend Rubislaw Park Care Home? Likely

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Average Rating:   5 out of 5

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