Apex Care Centre

Ruskin Road, Mablethorpe LN12 1BP

Group: Care Plus & Complete Care (UK) Ltd

Person in charge: Janine Yeardley (Manager)

Local Authority / Social Services: Lincolnshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Single Rooms: 40

Latest Care Quality Commission* Report on Apex Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

4.8 Apex Care Centre has a Review Score of 4.8 (4.757)

The Review Score of 4.8 (maximum of 10) for Apex Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.2 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Apex Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 3.194 for Apex Care Centre is calculated as follows: ( (13 Excellents x 5) + (1 Goods x 4) + (10 Satisfactorys x 3) + (4 Poors x 2) + (8 Very Poors x 1) ) ÷ 36 Ratings = 3.194

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 1.563 Points relating to the number of positive Reviews for Apex Care Centre is based on 1 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 = 3 then divided by 2 = 1.500

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 1 Reviews ÷ 8 Target = 0.125 , then divided by 2 = 0.063

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Apex Care Centre?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    1

Reviewer Connection to Apex Care Centre

  • Daughter of Resident/Service User
    2
  • Wife of Resident/Service User
    1

My husband went into this home for 1 weeks respite, on 1st visit after ringing night before and getting told all was OK. On arrival he was not in his room and nobody knew where he was, after searching the entire place for 20 min staff only decided on help after I raised my voice. Took 30 min to find him, he had followed staff out of a back door into the grounds, got through a fence, ended up across the road in a ditch after falling and losing his glasses. His eye was cut his legs were cut and scratched after he crawled up the ditch and barbed wire to get out. The day before he had been very agitated and had tried to open doors but staff told me on phone he was settling OK. This was a Sunday last December have not had a letter/phone call or any way of apology did not even phone to ask if he was alright. So no, I would not recommend and now they had the cheek to send a bill when he came home a lot worse than when he went in, he lost his glasses and hearing aid and nobody seems to care.

How likely would you be to recommend Apex Care Centre? Extremely Unlikely

Average Rating: 

 1.5 out of 5

Overall Standard: Very Poor

Facilities: Very Poor

Care / Support: Very Poor

Cleanliness: Poor

Treated with Dignity: Very Poor

Food & Drink: Satisfactory

Staff: Very Poor

Activities: Poor

Management: Very Poor

Safety / Security: Very Poor

Rooms: Satisfactory

Value for Money: Very Poor

The physical environment is pleasant and clean, my mothers room was a good size and well furnished. The lack of a TV aerial point meant my mother could not watch TV and felt isolated until friends brought a radio. The appearance of the bed was a bit daunting on first sight - the sides were raised and draped with cream padded fabric and it resembled a large open coffin! We did get used to the appearance but it was a shock the first time I visited when my mother felt as though she had been put in a box.

Communication between staff about the care of my mother was poor with a lack of understanding of her needs and conflicting ideas on what was required and I think a more pro-active approach to communication would be helpful.

The staff are pleasant and I met the nurse a couple of times and he appeared competent and caring, I don't know the names of other staff members.

I was not impressed to find one inch high black laundry letters on a cream coloured nightdress - why not write them in a discreet place?

The care home is easy to find with adequate parking.

I have rated activities and value for money as satisfactory although I don't know about these - there is no option to chose "don't know" or "not applicable"

How likely would you be to recommend Apex Care Centre? Unlikely

Average Rating: 

 3.1 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Poor

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Poor

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Our father has been admitted under a palliative care scheme.
The professionalism shown towards us as a family and to our father has eased a very difficult situation.
I feel very happy to leave him in their care as he faces the last weeks of his life.

How likely would you be to recommend Apex Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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