Care Homes Owned by Care Plus & Complete Care (UK) Ltd

Priority.on all my visits i have found staff and management very helpfull and will assist in any way.i go into the home12 times a week and have personally seen the dedication shown to residents.

I cannot recommend Apex Care centre enough. Throughout my mother's time there she was looked after with kindness, compassion & respect. The staff were always available & caring to my mother's needs! I have the utmost respect for them. They work under great pressure with the needs required by a varying degree of different needs from the residents there, which they do the an exceptional standard. I would also like to congratulate the manager Ann on the way the centre is run. In the time my mother was a resident there Ann continuously delivered above & beyond the call of duty & I will be greatful for looking after my mother until she passed away! I live a long way from the centre so it was a great peace of mind knowing she was so we looked after! Amazing standards & work from everyone involved!

My parent has been resident for a few months. The staff are attentive, thoughtful and kind to those in their care and welcoming and friendly to visitors who can go anytime. The home is absolutely clean, airy, light and spacious. The food is varied, well presented and appetising. Activities are run morning and afternoon. Most participate and enjoy themselves. You can pursue a separate interest or take time out. A puzzle board was made for my parent - something I didn't expect. Special entertainments are put on now and then eg a visit by some little ponies which went down well. I have visited often and have seen that the staff know those in their care well and treat them with dignity and fondness. Their needs are carefully monitored and medical attention is accessed promptly. The team has a supportive and very engaged leader in the care home manager who sets a high standard. I am very appreciative of everything the staff do for my parent and value their professionalism and commitment.

Choosing a nursing home for my husband, who needed 24 hour care, was a worrying and difficult task. As soon as I visited, I knew this was the one. The staff always have a smile on their face, and the atmosphere is full of care and compassion. My husband is tall, so an extension was found for the bed. Everything possible is done to keep him comfortable. A doctor visits the home every week so all medical needs are covered. With a top food and hygiene rating of 5, the huge variety of home cooked meals provided are delicious and full of nutrition for the health of the residents. Welbourn Nursing Home is all we could have hoped for and more. Thank you to everyone.

The staff is always pleasant.

After 2 previous homes greatly failed my dad, our family's scepticism & trust in the care home system made us very worried about further impacts on his health. Although still cautious, we soon realised that this new home was an absolute life saver. I can't shout from the roof tops loud enough about the level of amazing care that they provided for my dad. They showed him kindness, patience, comfort, & dignity, provided him the support & care he so desperately needed. His health needs were swiftly addresss from the moment he arrived & I believed saved his life. I couldn't have wished for a better home or kinder staff to care for my dad, & are worth their weight in gold. They helped restore trust to enable us to leave our loved one in someone else's care. The staff were always approachable, understanding, helpful, kind, & looked after the family too.This home from my experience is a real gem who really do care about the quality of care they provide for their residence & family. Well done!

The experience I have had with care homes for my husband I do not wish to repeat. He must have gone through hell, not able to tell anyone as being too afraid. I did end up reporting one. When they told me he was being moved, I worried what this one would be like, but I didn't need to worry. They have been so kind & caring to my husband. I couldn't wish for better nursing for his up to end of life. He was always clean and dressed in clean clothes. The home was clean and always smelled nice when I went to see him. They have also been kind to me and my family. I would recommend this home to anyone.

I feel very confident to leave my mum there. Peace of mind for both of us I would say. I feel very grateful. The staff are what I see most of and they make me feel very welcome and are lovely to both my mum and me. It's like a big fun family. I really look forward to going to see the staff as well as my mum. My mum is in good hands. She is in a clean bed always.

The staff were very kind and generous, I was offered lunch with my grandma. She has made friends with residents and staff alike. The grounds are very pleasant and inviting, and the building has many common areas. Everything is clean and staff are smart.

Excellent care by staff. Attentive and genuine. Informed nursing staff. Since my mum arrived at Welbourn, she started making dramatic progress within one week! From not being able to walk, to now walking over a mile at a time! It's just fantastic and all the staff team are to be commended.

The staff at Welbourn Hall Nursing Home are excellent, the care and support they give my mum is just great and they are always very courteous to me.

I've dealt with their external needs for the last few years and I live a couple of hours drive from the home. The management team have been extremely helpful when dealing with problems as they have arisen.

Went above and beyond with Dad's care, made us all feel very welcome, always cups of tea. What a fantastic team all working together, you all became my extended family in a very difficult time and knowing Dad was in the right place. Thank you all so much.

My 95-year-old father was welcomed into the 'Welbourn family' from a hospital in another region and was very poorly on arrival. The team built him up and gave him the best quality of life they could. He was treated with the greatest dignity and care throughout the 15 months he resided there and especially during his final days. The manager and staff got to know my father as an individual and nothing was too much trouble for them. This understanding, kindness and compassion were extended to my mother and I and we too were made to feel welcome. I will never be able to express enough gratitude for the care given to my dad.

The home is bright, welcoming and clean. There are various seated areas, all nicely furnished and well maintained. The staff are friendly and responsive. The individual rooms are a reasonable size and have access to a garden area. My sister is able to have her dog there, which is essential for her at the moment. I am really pleased with the home; I have seen several care homes, and this is the best one I have visited.

Residents are treated with the utmost respect and dignity at all times. Nothing is too much trouble.

We would like to thank you all for being so kind and helpful to us with Mum. It is a difficult time but you are helping us knowing she is being looked after. Thanks to the Manager as well, for listening to me.

Although I live near Derby, I can speak to her anytime on the phone and she too can phone me. When I do visit I am made very welcome.

Last December my 90 year old father had to move into care. I chose Welbourn Hall as it was close to me and had a suitable vacancy. Because of the pandemic I was unable to see firsthand the care and facilities on offer. There was some trepidation on my part as to whether or not I had done the right thing. Over the last six months, I have had the opportunity to see firsthand the care provided. The manager and her team are remarkable it brings tears to my eyes when I see just how caring the staff are. My father is in the last days of his life as I write this review. The care and support given to my father and myself is second to none and I have no hesitation at all in giving this care home the highest possible recommendation. I will be forever grateful for the care given to my father.

My father only spent three months in the care home until he sadly passed away. The care he received was excellent and compassionate. Due to dad's dementia, he wasn’t easy to care for. The staff looked after him as if he was a member of their own family, even with the lockdown we felt involved in his care and supported.