Care Homes Owned by Care Plus & Complete Care (UK) Ltd

Priority.on all my visits i have found staff and management very helpfull and will assist in any way.i go into the home12 times a week and have personally seen the dedication shown to residents.

I cannot recommend Apex Care centre enough. Throughout my mother's time there she was looked after with kindness, compassion & respect. The staff were always available & caring to my mother's needs! I have the utmost respect for them. They work under great pressure with the needs required by a varying degree of different needs from the residents there, which they do the an exceptional standard. I would also like to congratulate the manager Ann on the way the centre is run. In the time my mother was a resident there Ann continuously delivered above & beyond the call of duty & I will be greatful for looking after my mother until she passed away! I live a long way from the centre so it was a great peace of mind knowing she was so we looked after! Amazing standards & work from everyone involved!

My parent has been resident for a few months. The staff are attentive, thoughtful and kind to those in their care and welcoming and friendly to visitors who can go anytime. The home is absolutely clean, airy, light and spacious. The food is varied, well presented and appetising. Activities are run morning and afternoon. Most participate and enjoy themselves. You can pursue a separate interest or take time out. A puzzle board was made for my parent - something I didn't expect. Special entertainments are put on now and then eg a visit by some little ponies which went down well. I have visited often and have seen that the staff know those in their care well and treat them with dignity and fondness. Their needs are carefully monitored and medical attention is accessed promptly. The team has a supportive and very engaged leader in the care home manager who sets a high standard. I am very appreciative of everything the staff do for my parent and value their professionalism and commitment.

Choosing a nursing home for my husband, who needed 24 hour care, was a worrying and difficult task. As soon as I visited, I knew this was the one. The staff always have a smile on their face, and the atmosphere is full of care and compassion. My husband is tall, so an extension was found for the bed. Everything possible is done to keep him comfortable. A doctor visits the home every week so all medical needs are covered. With a top food and hygiene rating of 5, the huge variety of home cooked meals provided are delicious and full of nutrition for the health of the residents. Welbourn Nursing Home is all we could have hoped for and more. Thank you to everyone.

The staff is always pleasant.

After 2 previous homes greatly failed my dad, our family's scepticism & trust in the care home system made us very worried about further impacts on his health. Although still cautious, we soon realised that this new home was an absolute life saver. I can't shout from the roof tops loud enough about the level of amazing care that they provided for my dad. They showed him kindness, patience, comfort, & dignity, provided him the support & care he so desperately needed. His health needs were swiftly addresss from the moment he arrived & I believed saved his life. I couldn't have wished for a better home or kinder staff to care for my dad, & are worth their weight in gold. They helped restore trust to enable us to leave our loved one in someone else's care. The staff were always approachable, understanding, helpful, kind, & looked after the family too.This home from my experience is a real gem who really do care about the quality of care they provide for their residence & family. Well done!

The experience I have had with care homes for my husband I do not wish to repeat. He must have gone through hell, not able to tell anyone as being too afraid. I did end up reporting one. When they told me he was being moved, I worried what this one would be like, but I didn't need to worry. They have been so kind & caring to my husband. I couldn't wish for better nursing for his up to end of life. He was always clean and dressed in clean clothes. The home was clean and always smelled nice when I went to see him. They have also been kind to me and my family. I would recommend this home to anyone.

Very welcoming, clean and smart facility. Lovely workers, very caring for residents. Always at hand to help. Couldn't ask for any better.

Her needs are met and she is very contented.

Unfortunately the standards of this previously well regarded nursing home have declined. Recently sold to a Radlett businessman, subsequent cuts resulted in activities being stopped altogether and a lack of staff at crucial times of the day. My wife and other residents were often left on their own in the main lounge and she felt abandoned and alone. Many of the new staff brought in after complaints were non-verbal as far as residents were concerned and she was even put to bed by an elderly Spanish man who usually served the tea. Although she made physical improvements my wife had falls, went to sleep un-noticed on a sofa in the lounge, was often left in her pyjamas all day and her main activity was sitting in a chair. As a family we were forced to move my wife after being there for two months and have found a far better place at about the same cost where she receives friendly and supportive care. I would definitely warn people off going to Houndswood House these days.

Staff at Houndswood House Care Home were very caring and considerate during the time my father was in their care. He was on first name basis with staff and was very fond of all, especially those involved with his specific needs. The care home is a lovely place, almost stately. My dad will have had many happy days here before his sad passing.

I feel very confident to leave my mum there. Peace of mind for both of us I would say. I feel very grateful. The staff are what I see most of and they make me feel very welcome and are lovely to both my mum and me. It's like a big fun family. I really look forward to going to see the staff as well as my mum. My mum is in good hands. She is in a clean bed always.

The staff were very kind and generous, I was offered lunch with my grandma. She has made friends with residents and staff alike. The grounds are very pleasant and inviting, and the building has many common areas. Everything is clean and staff are smart.

Excellent care by staff. Attentive and genuine. Informed nursing staff. Since my mum arrived at Welbourn, she started making dramatic progress within one week! From not being able to walk, to now walking over a mile at a time! It's just fantastic and all the staff team are to be commended.

My mother is very happy at Houndswood House. The house and surroundings are very pleasant. The staff listen to residents and relatives and try and give residents what they want. There is generally a happy atmosphere in the home. Residents are given a choice of meals and the food is very good.

The staff at Welbourn Hall Nursing Home are excellent, the care and support they give my mum is just great and they are always very courteous to me.

My mother has been a resident in Houndswood Hosue since the end of July 2024 and I am so very pleased with every aspect of the care she receives. The building, the carers, the nurses, the atmosphere, the cleanliness, the management and absolutely everything about the home is first class.

As a visitor on a regular basis, I have always felt welcomed into and family environment.

I've dealt with their external needs for the last few years and I live a couple of hours drive from the home. The management team have been extremely helpful when dealing with problems as they have arisen.

My sister was only with you for nine weeks prior to her death. The end-of-life palliative care she received was excellent. All the staff were kind, considerate and understanding both to my sister and all the family. We stayed 24/7, days before her death. We had a room provided for resting, washing facilities and food and drink were made available. We have returned several times for various reasons and have been welcomed by everyone. The staff have been like a family, including management.