Care Homes Owned by Care Plus & Complete Care (UK) Ltd

Everything possible is done to keep him comfortable. A doctor visits the home every week so all medical needs are covered. With a top food and hygiene rating of 5, the huge variety of home cooked meals provided are delicious and full of nutrition for the health of the residents. Welbourn Nursing Home is all we could have hoped for and more. Thank you to everyone.

the level of amazing care that they provided for my dad. They showed him kindness, patience, comfort, & dignity, provided him the support & care he so desperately needed. His health needs were swiftly addresss from the moment he arrived & I believed saved his life. I couldn't have wished for a better home or kinder staff to care for my dad, & are worth their weight in gold. They helped restore trust to enable us to leave our loved one in someone else's care. The staff were always approachable, understanding, helpful, kind, & looked after the family too.This home from my experience is a real gem who really do care about the quality of care they provide for their residence & family. Well done!

been so kind & caring to my husband. I couldn't wish for better nursing for his up to end of life. He was always clean and dressed in clean clothes. The home was clean and always smelled nice when I went to see him. They have also been kind to me and my family. I would recommend this home to anyone.

the main lounge and she felt abandoned and alone. Many of the new staff brought in after complaints were non-verbal as far as residents were concerned and she was even put to bed by an elderly Spanish man who usually served the tea. Although she made physical improvements my wife had falls, went to sleep un-noticed on a sofa in the lounge, was often left in her pyjamas all day and her main activity was sitting in a chair. As a family we were forced to move my wife after being there for two months and have found a far better place at about the same cost where she receives friendly and supportive care. I would definitely warn people off going to Houndswood House these days.

happy days here before his sad passing.

my mum. My mum is in good hands. She is in a clean bed always.

when cared for here. My great uncle recently passed away and I think it would be fair to say that he was a somewhat difficult man to deal with at times. (He would have agreed.) Despite this, I found the staff had a realistic and appropriate way of dealing with him. They were tolerant, and fair and kept me informed of any problems that arose.
My great-aunt is still a resident. She is very happy there and well cared for. The staff are fond of her and she is treated with kindness and dignity.
I've dealt with their external needs for the last few years and I live a couple of hours drive from the home. The management team have been extremely helpful when dealing with problems as they have arisen.

and food and drink were made available. We have returned several times for various reasons and have been welcomed by everyone. The staff have been like a family, including management.

but physically she’s doing great. After a few months at Houndswood, she’s walking, absolutely loves the food and the catheter is gone!
My family and I know that her determination to ‘walk about’ has been challenging but all the staff and management have continued to find ways of supporting her and we are very grateful for this. They are always so kind, caring and patient and my mum is really fond of them.
There is a lovely rapport between staff and residents at Houndswood House with lots of smiles and chat. The staff work really hard to keep everyone happy and well cared for. I think they do an excellent job!