Aspen Manor Care Home

Barleythorpe Road, Oakham LE15 6GL
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9.7 42 Reviews
  • Aspen Manor Care Home, Oakham
Aspen Manor Care Home is part of the family-owned Alysia Caring Group. The board of directors and the senior management team have over 50 years of care industry experience.

Quality of care is of paramount importance to the team at Aspen Manor. All of their experience and knowledge has been used to design, build and furnish the home. The result is a beautiful home that the team are proud of, and where residents feel at home. The beautiful and modern care home provides a range of premium facilities, including a cinema, nail & hair salon and private dining facilities - the perfect environment to deliver high-quality care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 78 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1700
  • Self-Funded Residential Dementia Care: £1600 – £1700
  • RESPITE Self-Funded Residential Care: £1600 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1600 – £1700

The fees are 'all-inclusive' and there are no extras to pay. Hairdressing, Newspapers, Chiropody, all meals, snacks and drinks are included. The fees are individually assessed based on care needs, room choices and requirements. The fees shown are indicative only. Also other funding options can be discussed during a viewing of the home.

These prices are only a guideline, please contact Aspen Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Martine Blowfield (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (78)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (78)

Parking

  • Onsite parking available for visitors. There is no need to pre-book.

Aspen Manor Care Home Reviews (42)

Total of 42, showing 21-40
9.7

Aspen Manor Care Home has a Review Score of 9.7 (9.668) out of 10, based on 27 reviews in the last 2 years. Over all time Aspen Manor Care Home has 42 reviews.

Overall Experience

  • 33
  • 8
  • 0
  • 1
  • 0

Date Published

42
10
13
27
15

Review from NicolaT (Daughter of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Aspen's Care highly enough. The staff are friendly and caring and the care and attention my Dad received in his last weeks were amazing.
The care, the nursing, the food, and the welcome for visitors were outstanding. He was included in the activities at all times and we are so grateful.

Reply from Laura Mills, Group Customer Relations Manager at Aspen Manor Care Home

Thank you for your kind review. We're so happy things went as well as we all hope they will at such an important time of a family's journey. Your help, helped us to deliver the care your Dad required. The more we're all on the same page the better. Proof of perfect partnerships.

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Review from Stella B (Wife of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

February was the last month of my husband's stay (a year) as he passed away on the 23rd of February. During his last month, he was looked after and cared for extremely well. He was kept clean and comfortable and all his needs were well catered for. The care and consideration given to myself and his
family was also excellent. His whole stay at Aspen Manor made his last year as good as it possibly could be and his ongoing health problems were handled with care and compassion.

Reply from Laura Mills, Group Customer Relations Manager at Aspen Manor Care Home

Thank you so much for your lovely review. Your thanks and appreciation of our amazing team will be shared and very welcomed. Especially after your family's journey. Sending our very best regards.

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Review from Sean D (Son-in-law of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was suffering with Parkinson's and dementia when he came into Aspen Manor Care Home so he needed a lot of care. He certainly got all that and more from the caring staff. When he got so poorly and it looked like he may have to go into hospital, his wife, of sixty-plus-years, pleaded
with the staff to keep him in Aspen Manor because that's how highly she thought of the place. They did exactly that and he passed away peacefully there.

Reply from Sharon Almey, Manager at Aspen Manor Care Home

Thank you for your lovely review, from all the Aspen Manor team.

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Review from Leanne D (Granddaughter of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my grandad received from the team at Aspen Manor was exceptional. All of the staff went above and beyond to make it his second home, and to make us feel welcome. Everyone who cared for Grandad was so personable and their caring, lovely nature really shone. In an incredibly difficult time, it
was made easier by knowing he was receiving first-class care. A beautiful home with an outstanding team.

Reply from Sharon Almey, Manager at Aspen Manor Care Home

Thank you so very much for your review and your lovely kind words.

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Review from Chloe P (Granddaughter of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad came into your care at the start of his deterioration and the level of care during each stage was always excellent. He was accompanied to my wedding with one of the carers who took great care of him. The staff always treated him with such dignity which was one of our initial concerns having
him in care. We are very appreciative of how you all looked after him and truly cared. Thank you.

Reply from Sharon Almey, Manager at Aspen Manor Care Home

Thank you so very much for your wonderful review, it is highly appreciated.

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Review from Debbie D (Daughter of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't rate Aspen Manor highly enough. My dad spent 2 months there and the care he was given was amazing, the carers went above and beyond to look after him, we went in every day to see Dad and not once did we find anyone unhelpful. They were all so kind. In my opinion, you'd struggle to find better.

Reply from Sharon Almey, Manager at Aspen Manor Care Home

Thank you so very much from all the Aspen Manor Team for your lovely review.

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Review from C K (Daughter of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I was hoping for a lot more understanding, compassion and effective staffing at the home but sadly their overall service let my mother down. One related to a safeguarding event and others involved a lack of communication on a number of occasions, especially during my mother's deterioration in health
over the last 2 months in particular. Effective communication appears somewhat lacking and is a major weakness.
There were four main positives, the fact my Mum did not have a fall in the 3 months she was there and secondly 2 staff members were very kind towards Mum, the hairdresser was kind and the food was good.

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Review from A O (Daughter of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came to Aspen Manor for four weeks of respite care and she wasn't sure at first but came to like it. The staff were lovely and very caring, she came home a new person much more like her old self. Her mobility was much improved due to the staff encouraging and motivating her to be more independent.
We will definitely return if she should need respite or more permanent care. I would definitely recommend Aspen Manor. We particularly enjoyed having coffee together in the bistro area.

Reply from Clair Johns, Unit Manager at Aspen Manor Care Home

Thank you for your lovely review. We are so pleased that your mum enjoyed her stay and look forward to seeing you all again in the future.

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Review from D E (Resident) assisted by family/friend published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came into Aspen Manor when in need of urgent care after an infection, instead of planned respite two weeks later. We very much appreciated the flexibility and understanding shown. Everybody is willing to accommodate our requests. We would have liked staff to undertake walking assistance as requested
by the physio. Each time we had to remind them several times and sometimes it was done around 10pm or not at all. It was suggested that we should send a photo of the socks (as we couldn't mark them) but we have still not received two pairs of socks that were laundered, one all royal blue and one with coloured dots on a dark background. Skin lotion also missing.

Reply from Sharon Almey, General Manager at Aspen Manor Care Home

Thank you for your feedback. We are pleased that following your urgent admission, you recovered fully and were able to return home. It shows the outstanding care provided by our staff. We are sorry to hear about the two pairs of missing socks and the skin lotion. We have arranged for new ones to be delivered to your home. We understand that you will be staying with us again soon and look forward to welcoming you.

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Review from John M (Relative of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aspen Manor has a great staff of professional caring people that work together and deal with all the issues to manage the best quality of life - elderly or adult needing care. The staff are really great, very responsive to feedback and family input is integral to the care package. I feel very fortunate
to have Aspen Manor to be available and provide much-needed residential care at a critical time for our family.

Reply from Sharon Almey, Manager at Aspen Manor Care Home

Thank you for your review, we will continue to strive not only to support our residents but also be a support network for their families.

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Review from H M (Friend of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my neighbour who was on short stay at Aspen Manor. They were very accommodating and having a Christmas Party which I was invited to partake in. Very friendly and welcoming staff.

Reply from Sharon Almey, Manager at Aspen Manor Care Home

Thank you for your kind comments and we look forward to seeing you again when you visit Aspen Manor.

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Review from A H (Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home. I could not be more contented, given the fact that my husband died after a long illness in June, the kindness shown to me has been and is exemplary. Full marks all round, visitors and family are always welcomed. It is a happy place.

Reply from Sharon Almey, General Manager at Aspen Manor Care Home

Thank you for your kind words and for taking the time to provide us with a review. It was a pleasure to care for your husband and it continues to be a pleasure to care for yourself. Best wishes.

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Review from Sarah T (Daughter of Resident) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in Aspen Manor for just under 4 weeks before he sadly passed away. Because of the care of the wonderful staff, it gave us some quality time with my father which we will be forever grateful for. The minute you walk in the door you are engulfed with the same love and compassion all the staff
give your loved ones. The atmosphere at Aspen Manor is one of family and your family becomes their family. I cannot recommend this place enough.

Reply from Sharon Almey, General Manager at Aspen Manor Care Home

Dear Sarah, thank you for your most kind words. It is very much appreciated and I'll share your feedback with the whole team. Wishing you a peaceful festive season. Kindest regards, Sharon.

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Review from A S (Wife of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband came to Aspen Manor for respite care while a bathroom upgrade was carried out. Initially, for 2 weeks, it became 19 days as work over-ran. In the end that was a benefit as the extra days helped with an increased understanding of his needs. He has Lewy Body dementia - a rarer type of dementia
with specific issues. He has very poor mobility, little speech, variable cognition, and severe hearing loss. Although these and other issues were discussed ahead of admission, and written information given, I felt it took some staff rather a long time to grasp their importance. Occasionally significant issues were overlooked.
However, from the moment of arrival, he was warmly welcomed, and the atmosphere of the home was relaxed and very friendly. All his care staff were kind and very caring, as were the house, kitchen, and management staff.
As understanding progressed through his stay, I have become more confident of and look forward to, requesting further respite in the future.

Reply from Sharon Almey, General Manager at Aspen Manor Care Home

Thank you for your feedback. We will take on board what you have said and improve our service where necessary. We look forward to looking after your husband and welcoming you in the future. Best regards, Sharon.

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Review from M L (Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived with trepidation not knowing what to expect. But everything was first class more like a luxury hotel with excellent care and very friendly.

Reply from Sharon Almey, General Manager at Aspen Manor Care Home

Thank you for taking the time to give us a fabulous review of our service. I will share your review with the staff and I'm sure they will be thrilled to read it. If you ever feel there is something we could do better, please do not hesitate to let me know. Our aim is to make sure our residents are happy always. Best regards, Sharon

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Review from L S (Daughter of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a fall at home and with a deteriorating neurological condition, we placed Mum in Aspen Manor Care Home initially for a period of respite care. The home is lovely with beautiful grounds, rooms, lounges and facilities and from the first phone call with reception staff to when Mum sadly passed
away several weeks later, the care the whole team provided was of an excellent quality. The staff were kind, caring, helpful and went out of their way to make Mum's stay as safe, effective and comfortable as they could. They were patient and able to give Mum their time while welcoming our regular visits as a family and involving us in care decisions. When it was time to accept that Mum had deteriorated and was in the final weeks of her life, the staff worked closely with us as a family to ensure that she was cared for in a way that respected her wishes, kept her comfortable and cared for with compassion, dignity and respect.

Reply from Sharon Almey, General Manager at Aspen Manor Care Home

Thank you for your kind feedback. I will share it with all staff and am sure they will be delighted. I hope you and the family are keeping well. If you ever fancied a chat and a cup of tea and cake, please drop in. You're always welcome at Aspen Manor. Best regards, Sharon.

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Review from J P (Wife of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is still new so is very clean and beautiful appointed. But physical environments alone do not make a great care home - it is the people who work inside that is the real strength of Aspen Manor. From reception, accounts, carers, caters and nurses. They are cheerful, helpful, kind, and experienced.
It would be easy to single out one or two who really impressed but they are very much a team - and the whole is definitely greater than the sum of the parts. Weaknesses? Well, the lack of activities meant my husband spent a lot of time alone watching television alone in his room, but when I mentioned this good efforts were made to engage him in more activities.

Reply from Sharon Almey, General Manager at Aspen Manor Care Home

Thank you for your feedback - they are very much appreciated. I will share your feedback with the rest of the team. You may also pleased to know that we have recruited a dedicated activities team leader who now co-ordinates the activities of the residents, subject to their wishes. Best regards.

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Review from M H (Son of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring environment with great facilities.

Reply from Sharon Almey, General Manager at Aspen Manor Care Home

Thank you for your feedback. I will share it with all the staff. Best regards.

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Review from R H (Son-in-law of Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home provides fine facilities with staff that really exhibit a caring attitude. The home has become the home for both in-laws and they settled into the changes in their lives very well. It is welcomed to see that ‘strict’ Covid practices still remain in place. The staff do seem to go that extra
mile to ensure the comfort, care and wellbeing of residents. Although the number of visitors is controlled, as a visitor we are treated with the same respect and friendliness as the residents by all the staff.

Reply from Sharon Almey, General Manager at Aspen Manor Care Home

Thank you for your feedback. It is much appreciated and I will share it with all staff. We are always looking to improve our services and if you ever feel that something could be done better, please let us know. Best wishes.

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Review from E W (Granddaughter of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my nan and she was happy and the staff were friendly. They knocked when they came into the room and they were so respectful to my nan. She is so happy and my mum no longer needs to worry about my nan.

Reply from Sharon Almey, General Manager at Aspen Manor Care Home

Thank you for your feedback. It is much appreciated and will share it with all staff. Best wishes.

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Current Review Score: 9.7 (9.668)

Overview of Review Score

The Review Score of 9.7 (9.668) out of 10 for Aspen Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.668 for Aspen Manor Care Home is calculated as follows: ( (239 Excellents x 5) + (62 Goods x 4) + (11 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 319 Ratings = 4.668

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Aspen Manor Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (3)

Martine

Martine Blowfield

Job Title: Registered Home Manager

Joined: 2024

Martine brings over 20 years of experience as a Registered Mental Health Nurse (RMN). Her career has been dedicated to complex mental health services and elderly community care, with 15 years spent in management roles leading teams to deliver exceptional care. At Aspen Manor, Martine's priority is to create a warm, safe, and supportive environment where residents receive person-centred care tailored to their individual needs. She is committed to upholding the highest standards of care, ensuring dignity, respect, and well-being for every resident. She also recognises the importance of supporting families during their loved one’s care journey, offering reassurance, guidance, and compassionate support every step of the way.
A key part of the role is fostering a positive and motivated team, ensuring staff feel valued and empowered to provide the best possible care.

Clair

Clair Johns

Job Title: Deputy Manager

Joined: 2021

Claire has been working in care for around 25 years now. She started her career in care when she was 18 and worked in a home for young adults with disabilities in Devon which is her hometown.
Clair started her career as a care assistant and decided to work in a dementia care home for the elderly, she loved it so much that she has worked in residential care homes for the elderly for the rest of her career to date.
Over the years she has completed various training which led to her completion of NVQ’s in Health and Social Care in Management.
Clair has worked for Alysia Caring since Aspen Manor opened in October 2021 and thoroughly enjoys her job as Deputy Manager.

Claire

Claire Paylor

Job Title: Customer Relations Officer

Joined: 2024

Claire is responsible for resident admissions and the liaison with families. She joined Aspen Manor in 2024 and has a background in HR, Corporate Relations and most recently Admissions in the Independent School sector. Claire lives locally with her family and was born in Oakham so brings a wealth of experience and local knowledge to her role at Aspen Manor. She very much looks forward to meeting potential new residents and their families, guiding them through the admissions process and welcoming them to our lovely home.

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