Avocet House Care Home

Parkes Lane, Wyberton, Boston PE21 7NT
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9.8 77 Reviews
  • Avocet House Care Home, Boston
Avocet House Care Home in Boston offers person-centred care for people with residential, respite and palliative care needs and to people living with dementia.

It is located within the new Quadrant development just off the A16, a short drive from the town itself. The purpose-built, 66-bed home is carefully designed with the residents at the forefront. Bedrooms are spacious and bright and residents are encouraged to personalise them for a homely feel.

The wide range of fantastic facilities includes a garden room, cinema, hair salon, bar and much more, giving residents ample opportunity to take part in activities and wind down.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Avocet House fees are inclusive and include the hairdressers, chiropody and daily newspapers in addition to care and hospitality

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Tracey Klue (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • In keeping with the Tanglewood care homes philosophy – guests welcome at any time, the home has no set visiting hours.

Parking

  • Parking is available at Avocet House.

Avocet House Care Home Reviews (77)

9.8

Avocet House Care Home has a Review Score of 9.8 (9.770) out of 10, based on 18 reviews in the last 2 years.
Over all time Avocet House Care Home has 77 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Avocet House Care Home
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Total of 77, showing 61-77
Review from M T (Resident) published on 16 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The welcome has been amazing. The care and food are lovely. All the trouble everyone goes to. I knew once I came over the doorstep I was safe. Always lots to do, great interest in the people being cared for. We are never missed or ignored. Staff are very attentive. Nothing is too much trouble. The building
is like a 10-star hotel. It is an alive and wonderful place to be able to stay. Never been in a care home with so much life. Highly recommend.
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Review from S T (Grandson of Resident) published on 16 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional staff, very modern home. Friendly and welcoming atmosphere.
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Review from D P (Daughter of Resident) published on 16 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found everyone very helpful and friendly.
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Review from Trevor H (Power of Attorney of Resident) published on 15 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very close friend decided at the age of 98 to go into care full time, she was a very strong-willed lady who l thought would find it difficult to cope with life in a home. Well, I must say from the word go she settled into life very well, but it really helped with the staff being extremely helpful
and nothing too much trouble. My friend gets involved with activities and is really enjoying herself, thank you Avocet House Care Home, Boston.
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Review from Christopher O (Friend of Resident) published on 11 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited Avocet House as my friend came for respite care and loved this home. The staff are fantastic, the food looked lovely and excellent cleanliness. The home was so welcoming, offered drink and snack, a pleasure to visit.
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Review from Jessica B (Friend of Resident) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful home - when I first walked in I thought it was a hotel! Beautifully decorated and such a homely feel. The staff are incredible and really go the extra mile for all the residents. Would highly recommend.
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Review from Nic S (Daughter of Resident) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was the first resident to move into Avocet in November and since he has been well cared for and supported. Nothing is beyond the care staff and my dad's health has improved whilst he has been resident. The chef is happy to cater for dad's likes and baked a beautiful cake for dad's birthday. A
home away from home and now a second family to ours.
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Review from Theresa S (Daughter of Resident) published on 8 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was discharged from hospital to Avocet House last month and has been struggling with her recovery from illness and a broken a hip. The care staff are very efficient, kind and understanding. Nothing is too much trouble and they have all been very patient and extremely helpful. The surroundings
are so beautiful and clean, just like a five-star hotel. The garden room with a screen is a lovely place so I can visit which I know helps my Mum being able to see me. Management and reception staff are very welcoming, friendly and supportive.
Mum is extremely happy with the care she is receiving and has decided to stay permanently.
Thank you to all staff you have been wonderful at this very challenging time.
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Review from J C (Resident) published on 4 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This place provided a haven of peace and tranquillity when I needed it most. I cannot praise them enough.
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Review from Abigail D (Granddaughter of Resident) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandfather went into respite at Avocet House at the beginning of January for 4 weeks, I was really surprised that we as a family were able to visit during the lockdown, visiting via a screen in the Garden Room which is very good for the residents' mental health. The staff welcome the family just
as much as the residents by offering support, help and advice. Avocet House make it home from home by offering tea, coffee and homemade cakes to visitors, which gives the family an insight into the food provided to residents. My Grandfather says the food and care are excellent and couldn’t praise the home enough and says dignity is kept at all times. There are also activities offered each day which really helps breakdown the day for the residents.
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Review from John C (Son of Resident) published on 2 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful facility with such caring staff. I can sleep easy knowing that Mum is being well taken care of. Staff always available and attentive. Reception staff are fantastic. Families needs are taken very good care of too!
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Review from Y D (Daughter of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father went into Avocet House for respite care for 2 weeks but ended up staying for 4 weeks. The staff at Avocet are very helpful and welcoming, nothing was too much trouble. There was lots of support and advice to both resident and family. Both the home and the grounds are beautiful.
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Review from Anne R (Daughter-in-law of Resident) published on 25 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
On arrival at Avocet House, my mother-in-law was extremely poorly. The staff were so welcoming. She is always so complimentary on the care, support and understanding given by the staff. Also on the beautiful interior design of her room including a very comfy large bed.
There is always a friendly voice
at reception on phoning in to handle any queries. I can not thank them enough for being so supportive to the family and giving mum such great care.
Looking forward to visiting her later this week in the Garden Room with all the Covid19 measures in place.
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Review from B B (Daughter of Resident) published on 13 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was very poorly when sent to Avocet House from hospital. With the care and support of the lovely staff, my mum really picked up. She is now staying for respite by choice as she feels very safe in their care. The care and support my mum is receiving is of a very high standard and as a family feel
mum is being very well looked after.
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Review from Audrey G (Resident) published on 13 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I moved here on 16.12.20 and at present, there are only 3 residents. Staff and management have been most kind - informative and helpful. I understand there is a cinema and given time the staff will make sure we are stimulated and entertained.
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Review from N T (Grandson of Resident) published on 8 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grandmother was discharged to Avocet House from the hospital. Couldn't have asked for nicer staff who were always so pleasant and helpful to myself and my Mum who were unable to visit directly, due to covid. Warm and welcoming response. Emotional and therapeutic listening and assurance during a difficult
time. Thank you - I know my Nan passed away in good hands.
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Review from Adele E (Granddaughter of Resident) published on 7 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma was admitted 2 days ago, and the team could not have been more compassionate or caring upon her admission. We know she will receive excellent care during her stay. The environment is stunning and the team have been very attentive.
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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Avocet House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.770 for Avocet House Care Home is calculated as follows: ( (172 Excellents x 5) + (33 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 213 Ratings = 4.77
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avocet House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (5)

Tracey

Tracey Klue

Job Title: Home Manager Joined: 2022

"I have worked in the care sector for over 28 years. I started my career as a carer and within three years I had worked my way up to be a manager. I am passionate about kind care and ensuring that our resident's health, happiness, and well-being are at the heart of everything we do."

Emma

Emma Johnson

Job Title: Care Manager Joined: 2020

“I wanted to work in care from a very young age and joined the sector as soon as I could. It was the best decision for me, I really enjoy being part of an industry that cares for people. Every day is different and brings something new. I meet the most amazing people and couldn’t be happier with my career at Avocet House.”

Ashley

Ashley Blanshard

Job Title: Front of House Manager Joined: 2020

“My role, as Front of House Manager is to be warm, friendly and welcoming to everyone who comes through the doors, whether it is a relative, a nurse, the postman or the Directors! I love my job here and get on fantastically with everyone. Every day is different which I absolutely love!”

Julie

Julie Bee

Job Title: Senior Care Assistant Joined: 2020

"I love my role as Senior Care Assistant. Being part of a team that genuinely cares means that every day is a pleasure. It also means that the culture of the home is kind and compassionate and that our residents are safe and cared for. Avocet House is a happy home, we have fun together and enjoy each other's company. I wouldn't want to do anything else."

Paul

Paul Trigg

Job Title: Maintenance Person Joined: 2020

"I get job satisfaction in providing a safe environment that enables our staff to perform efficiently. Better still, interact with our residents and their families in a very positive way. Not just by personalising their living space, but by taking every opportunity to involve them with my work, and also in my interests, like wildlife and current affairs. I do encourage residents to advise me with gardening matters! The happy and friendly atmosphere here at Avocet House makes this a really nice place to work."

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