Avocet House Care Home

Parkes Lane, Wyberton, Boston PE21 7NT
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9.7 76 Reviews
  • Avocet House Care Home, Boston
Avocet House Care Home in Boston offers person-centred care for people with residential, respite and palliative care needs and to people living with dementia.

It is located within the new Quadrant development just off the A16, a short drive from the town itself. The purpose-built, 66-bed home is carefully designed with the residents at the forefront. Bedrooms are spacious and bright and residents are encouraged to personalise them for a homely feel.

The wide range of fantastic facilities includes a garden room, cinema, hair salon, bar and much more, giving residents ample opportunity to take part in activities and wind down.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1180
  • Self-Funded Residential Dementia Care: from £1180
  • RESPITE Self-Funded Residential Care: from £1285
  • RESPITE Self-Funded Residential Dementia Care: from £1285

Avocet House fees are inclusive and include the hairdressers, chiropody and daily newspapers in addition to care and hospitality

These prices are only a guideline, please contact Avocet House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Tracey Klue (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (64)

Visiting

  • In keeping with the Tanglewood care homes philosophy – guests welcome at any time, the home has no set visiting hours.

Parking

  • Parking is available at Avocet House.

Total of 76, showing 1-20
9.7

Avocet House Care Home has a Review Score of 9.7 (9.718) out of 10, based on 18 reviews in the last 2 years. Over all time Avocet House Care Home has 76 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

Avocet House is the jewel in the crown of care homes. Everyone should aspire to meet their high standards. All the staff are amazing with tremendous work ethic. They are kind patient and compassionate and that follows through to residents relatives. The home is immaculate with each room and communal
area cleaned daily. A good choice of food is offered at each meal time and snacks and drinks available between meals. They also have a full programme of activities all residents are encouraged to join in. I will be forever grateful for the care my husband received at Avocet House. All I wanted was the best for him and he certainly got it!

Reply from Jenny Bellwood, Marketing Director at Avocet House Care Home

Thank you so much for your kind words. We're truly delighted to hear your positive feedback about Avocet House, especially your appreciation for our dedicated staff team and their kindness and compassion toward both residents and their families. We're sincerely grateful that you're happy with the care your husband receives, from the support he's given to the quality of the food, drink, and activities. Thank you again for your heartfelt review; we will be sure to share it with the whole team.

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Overall Experience  Overall Experience 5.0 out of 5

As a family we couldn't have wished for a better home for dad to spend his last few months. From the moment we stepped in Avocet House, we instantly knew this was home for Dad. The standard of care is second to none, from the cleanliness, the quality of food, facilities, the liaison with outside agencies
which is only down to the high expectation of the care staff at Avocet provided. Absolutely incredible, caring and compassionate staff that we will hold dearly in our hearts for the care they gave. Thanks.

Reply from Jenny Bellwood, Marketing Director at Avocet House Care Home

Thank you so much for your heartfelt review of Avocet House. It means a great deal to us to know that the care and compassion shown to your father made such a meaningful difference. Our team will be truly heartened to hear your kind words, especially your appreciation for the high standards of our food, care, and cleanliness. Your feedback will mean the world to everyone here. With our warmest and heartfelt wishes to you and your family.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent level of care and service. Great facilities enjoyed by residents. Regular activities and friendly staff. My mother in law is very happy in Avocet House and we are confident that she is in safe hands.

Reply from Jenny Bellwood, Marketing Director at Avocet House Care Home

Thank you for your lovely review of Avocet House. We're thrilled to hear that you rate our care and service as excellent, and that your mother-in-law is so happy living with us. The safety and well-being of our residents are at the heart of everything we do, so it's wonderful to know this has been reflected in your experience. Thank you once again for your kind words, they truly mean a lot to us.

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Overall Experience  Overall Experience 5.0 out of 5

Partner has dementia, previous home used for daytime respite would no longer take her, due to her wandering, toileting issues etc. Have now used Avocet House 3 times for 8 hours respite. Really impressed with the facilities, staff, friendliness and understanding shown. Also the flexibility of times,
which enabled me to attend evening events.

Reply from Jenny Bellwood, Marketing Manager at Avocet House Care Home

Thank you for your thoughtful review of Avocet House. We take great pride in the dedication and professionalism of our care team, who strive to build strong, supportive relationships with all our residents. It is lovely to know that you are pleased with the care your partner received and that our team's friendliness and understanding have contributed positively to your experience. Should you require any further assistance, please do not hesitate to contact us.

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Overall Experience  Overall Experience 5.0 out of 5

Friendly and excellent care. Nothing was too much trouble for any of the team, always lovely and warm and spotless cleanliness every where. When my mother came to avocet house for rest bite her mobility was very poor and she was unable to walk and use the bathroom, within a short time she was able to
walk with a frame and use the bathroom with help then with wonderful care she was able to progress to a walker and was able to get about by herself and use the bathroom by herself, after such wonderful care she was able to return to her bungalow, she was very happy while she was in avocet house and although she is pleased to be home she does miss the wonderful team and residents. Our family are very grateful to all the team at Avocet House.

Reply from Alicia Bradon, Sales Manager at Avocet House Care Home

Thank you so much for your kind words and for sharing your mother's journey at Avocet House. It means the world to us to hear how our dedicated team was able to support her recovery and independence. Seeing her regain mobility and confidence is exactly why we do what we do, and we're so pleased she felt happy and well cared for during her stay. We truly appreciate your gratitude, and we'll be sure to pass on your lovely feedback to the team.

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Overall Experience  Overall Experience 5.0 out of 5

My grandmother is in Advocet and has been since last year. The care staff are amazing, so attentive and caring, fantastic care, rare to see these days. Every time I visit the home is immaculate. Fresh cakes available for everyone, just makes it an even better experience to visit. Beautiful different
rooms we can spend time together, staff always so accommodating with drinks, food, meals, I'm never afraid to ask for anything. It's a home away from home, she's been allowed her personal items in her room, which makes it so much more personal. The home puts on events we can all go to and residents get involved. The staff make sure even residents that want to stay in their rooms are also involved. I just really want to thank everyone involved in her care. I couldn't ask for more. Thank you.

Reply from Alicia Bradon, Sales Manager at Avocet House Care Home

Thank you so much for your heartfelt review. We are delighted to hear that your grandmother has had such a positive experience at Avocet since her arrival last year. It's wonderful to know that our attentive and caring staff have made such a difference in her life and your visits. We're proud of our immaculate home and the little touches, like fresh cakes, that enhance the experience for residents and visitors alike. It's great to hear that you find the variety of rooms beautiful and welcoming, and that our team are always accommodating with food and drinks, ensuring a home away from home feeling. We strive to create a personalised environment for all our residents, so allowing personal items in her room and organizing engaging events are very important to us. It's especially rewarding to know that even those who prefer to stay in their rooms are included and involved. Your kind words mean a lot to our team, and we're grateful for your appreciation.

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Overall Experience  Overall Experience 4.0 out of 5

We have found all the staff to be caring, kind and helpful. The room we were a guest in for two weeks was luxurious and comfortable.
The food has been good and there's been a varied selection.
My husband's needs were all met and we will be booking again for respite care. Thank you.

Reply from Alicia Bradon, Sales Manager at Avocet House Care Home

Thank you for your wonderful review. We're delighted to hear that you found our team caring, kind and helpful. It's our goal to ensure every resident feels well-cared for and comfortable during their stay. We're pleased that you found your room luxurious and comfortable, and that you enjoyed the varied selection of food. Meeting your husband's needs is our top priority, and it's rewarding to know that we succeeded in doing so. We look forward to welcoming you back for respite care in the future. Thank you for choosing us and for your kind words.

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Overall Experience  Overall Experience 5.0 out of 5

My husband went in for respite a weekend while I took a weekend away to see a show. Looked beautifully clean and he was treated very well and made very welcome.
Unfortunately when he came home he fell trying to turn off a fan. Hurt his hip called 999 who came very quickly but he died. He so much wanted
me to go and you looked after him lovely. Thank you so much.

Reply from Alicia Bradon, Marketing and Communications Manager at Avocet House Care Home

Thank you for sharing your experience during such a difficult time. We're deeply sorry to hear about the loss of your husband. It means a lot to us to know that he felt welcomed and well cared for during his stay. We are grateful that we could provide him with comfort and support, even if only for a short while. Our thoughts are with you, and we appreciate your kind words during this challenging time. Please don't hesitate to reach out if you need anything.

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Overall Experience  Overall Experience 5.0 out of 5

Found this care home by accident.
Once entering no other care home we had seen came close to this one.
Everything about it was excellent we even compared it to a particular hotel.
The staff were great the house manager the care manager the seniors nothing was too much trouble.

Reply from Alicia Bradon, Marketing and Communications Manager at Avocet House Care Home

Thank you so much for your wonderful review! We're delighted to hear that your visit to our care home was such a positive experience. It means the world to us that you found everything to be excellent, and we truly appreciate your kind comparison to a hotel. Our team, from the house manager and care manager to the seniors, strives to provide the highest level of care and comfort, and your recognition of their dedication is incredibly rewarding. We're here to make sure that nothing is ever too much trouble for our residents and their families. Thank you again for your kind words!

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Overall Experience  Overall Experience 5.0 out of 5

I have noticed a 100% improvement in my father's health and emotional well-being since he was admitted to Avocet House. I am quite stunned by the beautiful environment, which is designed and decorated to a very high standard. The standard of care at Avocet House is excellent. I have worked in care homes
for most of my life and this home is the best I have ever encountered.

Reply from Alicia Bradon, Marketing and Communications Manager at Avocet House Care Home

Thank you so much for sharing your experience with us! We're thrilled to hear about the significant improvement in your father's health and well-being since his admission to Avocet House. Creating a warm and nurturing environment for our residents is our top priority, and we're delighted that our efforts in design and decoration have contributed to a positive atmosphere. Thank you for recognising our dedication, and please don't hesitate to reach out if there's anything more we can do to support you and your father.

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Overall Experience  Overall Experience 5.0 out of 5

My Mother came for 2 weeks of respite care. The staff were very supportive and kind and all the care needs were met. The only negative comment was the food quality was "adequate" and the mashed potato was poor! Apart from that it was a very positive experience and the staff were great. Thank you.

Reply from Alicia Bradon, Marketing and Communications Manager at Avocet House Care Home

Thank you for sharing your experience with us. We're pleased to hear that your mother received supportive and kind care during her respite stay and that her care needs were met by our dedicated team. We appreciate your feedback regarding the food quality and mashed potato, and we apologize for any disappointment caused. We're always striving to improve, and your comments will be taken into consideration as we continue to enhance our services. Overall, we're glad to hear that your experience was positive and that our staff made a difference. Thank you for choosing us to care for your mother.

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Overall Experience  Overall Experience 5.0 out of 5

I had a warm welcome on arrival and that continued throughout my stay. The staff were excellent, without exception, and nothing was ever too much trouble for them, no matter how minor your request. The rooms were extremely comfortable and spotlessly clean.

Reply from Alicia Bradon, Marketing and Communications Manager at Avocet House Care Home

Thank you so much for sharing your experience with us. We're thrilled to hear that you received a warm welcome upon arrival and that your positive experience continued throughout your time at Avocet House Care Home.

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Overall Experience  Overall Experience 5.0 out of 5

I have had a friend in this care home for two years. The home is friendly, warm and welcoming. The staff are wonderful, laundry, cooks, cleaners, care and administration all work together to make it feel like one big family. My spotlessly clean, as everyone else, her meals are always tailored to her
needs, but most of all she is loved and cared for and she is very happy. It is so difficult letting your loved ones be cared for by someone else but I have no concerns with any friend being here. She is very happy and her smile tells me her own story.

Reply from Alicia Bradon, Marketing and Communications Manager at Avocet House Care Home

It's heartwarming to hear about your friend's positive experience at Avocet House over the past two years. We're incredibly grateful for your kind words and are thrilled to know that she feels loved, cared for and happy within our community.
At Avocet House, we strive to create an environment that feels like an extension of family, where every team member plays a vital role in ensuring the well-being and comfort of our residents.
Your trust and confidence in our team and facilities mean the world to us. We understand the challenges of entrusting the care of a loved one to others and we're committed to maintaining the standards of excellence that have earned your friend's happiness and your peace of mind.

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Overall Experience  Overall Experience 4.0 out of 5

A positive and welcoming environment that enables a home-from-home feel as residents can have lots of personal items around them.
Staff give time, reassurance, and encouragement to enable my mum to become as independent as she can while ensuring she is safe and her well-being is met.
My mum says.
"I feel safe and happy now I am at Avocet".

Reply from Alicia Bradon, Marketing and Communications Manager at Avocet House Care Home

We are truly grateful for your positive feedback and delighted to hear that Avocet provides a welcoming environment that fosters a "home-from-home" feel for residents. Creating a space where personal items are embraced is essential to cultivating a sense of familiarity and comfort.
It's heartening to know that the team at Avocet dedicate time, reassurance, and encouragement to support your mum in her journey towards independence. Balancing independence with safety and well-being is a priority, and we're glad to hear that your mum is thriving in such a caring environment.
The fact that your mum feels safe and happy at Avocet is the highest compliment we could receive. Our team is committed to creating an atmosphere where residents not only receive excellent care but also experience genuine contentment and joy.

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Overall Experience  Overall Experience 5.0 out of 5

I attended the summer fete. Staff were attentive, as always, and residents were clearly their priority. The staff worked as a great team together to ensure everyone had a good time, even the managers were dancing with the residents and ensuring everyone had what they needed. The food was excellent,
entertainment was very good. Whenever I visit Avocet House Care Home, I am made to feel welcome. Nothing is too much trouble, it is homely and the atmosphere is friendly.

Reply from Alicia Bradon, Marketing and Communications Manager at Avocet House Care Home

Thank you for sharing your thoughts on our summer fete. We're thrilled to hear that you had a great time and that you enjoyed your experience. It's fantastic to know that our efforts in planning and organising the event were well-received. Your feedback is incredibly valuable to us as we continue to improve and create memorable experiences for our residents. We hope to see you at our future events.

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Overall Experience  Overall Experience 5.0 out of 5

My brother and I find all the staff at the home very friendly, kind and approachable. They treat our mother with respect and dignity and we are sure she is content and very comfortable living at Avocet.

Reply from Alicia Bradon, Marketing and Communications Manager at Avocet House Care Home

Thank you for your review. We are so pleased you have had such a positive experience at Avocet House and that your loved one is happy and well cared for. We know how much this review will mean to our team members and we look forward to sharing it with them.

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Overall Experience  Overall Experience 4.0 out of 5

I am impressed by the dedication of the carers working in difficult circumstances with my wife who has Alzheimer’s and can exhibit challenging behaviours. Some staff are especially gifted. Staff are always polite and responsive but, I would say, stretched too far by the demands of the residents in their
care. The rooms are luxurious. The carpeting ideal for reducing possible injuries from falls. There is space for those who, like my wife, need to walk the length of the building and there are interesting views. All the luxury though is compromised if staff are unable to give the standard of care they would wish because there are not enough feet on the ground.

Reply from Alicia Bradon, Marketing and Communications Manager at Avocet House Care Home

Thank you for your review. Our Home Manager operates an open door policy, she would be happy to sit down and discuss any concerns or feedback you may have. We are very proud of the team members we have at Avocet House and look forward to sharing your review witht them.

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Overall Experience  Overall Experience 4.0 out of 5

Nice place for Mum to be.
Pleased with care.
Would consider being here myself.

Reply from Alicia Bradon, Marketing and Communications Manager at Avocet House Care Home

Thank you for your review. We appreciate all feedback and look forward to sharing this with the team.

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Overall Experience  Overall Experience 5.0 out of 5

It is always a pleasure to visit my father in Avocet House, Boston.
The staff are wonderful and I never feel concerned about leaving my father.
I feel assured he is in a caring and safe environment.
Thank you.

Reply from Alicia Bradon, Marketing and Communications Manager at Avocet House Care Home

Thank you for your review, our team work incredibly hard to provide exceptional care for all of our residents. We are so pleased you are happy with the standard of care provided for your loved one, we look forward to sharing this review with the team and seeing you in the home again soon.

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Overall Experience  Overall Experience 5.0 out of 5

My grandfather has been living at Avocet House since February. The home has a real friendly atmosphere and this definitely shows when you walk into the home. The staff are great at their jobs and made my grandfather welcome and settled when he moved in. There is an open-door policy with regards to speaking
to the management team and you are always made to feel welcome. The food looks very appetising and gets my grandfather's approval and the homemade cakes are delicious. My grandfather is very happy and as a family, we know we made the right decision in choosing Avocet House.

Reply from Alicia Bradon, Marketing and Communications Manager at Avocet House Care Home

Thank you very much for taking the time to write Avocet House a review. We think its important to have a open door policy and open honest communication between management, residents and their loved ones. We are so pleased your loved one has settled so well with us and look forward to seeing you in the home again soon.

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Current Review Score: 9.7 (9.718)

Overview of Review Score

The Review Score of 9.7 (9.718) out of 10 for Avocet House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.718 for Avocet House Care Home is calculated as follows: ( (161 Excellents x 5) + (44 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 213 Ratings = 4.718

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avocet House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Oct 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (1)

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Meet the Team (5)

Tracey

Tracey Klue

Job Title: Home Manager

Joined: 2022

"I have worked in the care sector for over 28 years. I started my career as a carer and within three years I had worked my way up to be a manager. I am passionate about kind care and ensuring that our resident's health, happiness, and well-being are at the heart of everything we do."

Emma

Emma Johnson

Job Title: Care Manager

Joined: 2020

“I wanted to work in care from a very young age and joined the sector as soon as I could. It was the best decision for me, I really enjoy being part of an industry that cares for people. Every day is different and brings something new. I meet the most amazing people and couldn’t be happier with my career at Avocet House.”

Ashley

Ashley Blanshard

Job Title: Front of House Manager

Joined: 2020

“My role, as Front of House Manager is to be warm, friendly and welcoming to everyone who comes through the doors, whether it is a relative, a nurse, the postman or the Directors! I love my job here and get on fantastically with everyone. Every day is different which I absolutely love!”

Julie

Julie Bee

Job Title: Senior Care Assistant

Joined: 2020

"I love my role as Senior Care Assistant. Being part of a team that genuinely cares means that every day is a pleasure. It also means that the culture of the home is kind and compassionate and that our residents are safe and cared for. Avocet House is a happy home, we have fun together and enjoy each other's company. I wouldn't want to do anything else."

Paul

Paul Trigg

Job Title: Maintenance Person

Joined: 2020

"I get job satisfaction in providing a safe environment that enables our staff to perform efficiently. Better still, interact with our residents and their families in a very positive way. Not just by personalising their living space, but by taking every opportunity to involve them with my work, and also in my interests, like wildlife and current affairs. I do encourage residents to advise me with gardening matters! The happy and friendly atmosphere here at Avocet House makes this a really nice place to work."

Frequently Asked Questions about Avocet House Care Home

What types of Care is Avocet House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Permanent Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Avocet House Care Home have?

There are 64 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Avocet House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Avocet House Care Home to the centre of Boston?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avocet House Care Home to verify any information. View our terms and conditions. Avocet House Care Home has an Enhanced Service - more info.