






Avocet House Care Home in Boston offers person-centred care for people with residential, respite and palliative care needs and to people living with dementia.
It is located within the new Quadrant development just off the A16, a short drive from the town itself. The purpose-built, 66-bed home is carefully designed with the residents at the forefront. Bedrooms are spacious and bright and residents are encouraged to personalise them for a homely...
Care Provided by Avocet House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Avocet House fees are inclusive and include the hairdressers, chiropody and newspapers in addition to care and hospitality
The price(s) shown are provided by the care home. Contact Avocet House Care Home for full pricing details and T&Cs.
Contact Avocet House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Tanglewood Care Homes
- Private Owned
Person in charge
- Tracey Klue (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2020
- Number of floors: 3
Room Information
- Single Rooms (64)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (64)
Visiting
- In keeping with the Tanglewood care homes philosophy – guests welcome at any time, the home has no set visiting hours.
Parking
- Parking is available at Avocet House.
Avocet House Care Home Reviews (78)
Avocet House Care Home has a Review Score of 9.2 (9.204) out of 10, based on 8 reviews in the last 2 years.
Over all time Avocet House Care Home has 78 reviews.
Devastated with the lack of care, respect, and dignity shown to my grandad during his palliative care. My mum chose this care home because she thought the facilities were good and due to it being new presumed that they would want to get a good reputation hence it would be a good place for my grandfather. I was very apprehensive as I had heard that Tanglewood care homes were not about giving the best care to residents but trying to get good reviews. Unfortunately, I was right. We were asked if we would like to give a review on our first visit. So glad we didn’t, my grandad's care was appalling due to not getting medical assistance when they said they had done, and did not support him at mealtimes. Did not attach a night catheter bag to name just a few of the problems we had. They ought to concentrate on giving care and not trying to push for reviews as soon as you enter the building, very misleading with the offer of tea and cake for visitors. Need to make sure the residents are supported and cared for.
We are extremely disappointed to read yet another review from the family of a service user who stayed at Avocet House some time ago. We are deeply concerned that the concerns were not brought to our attention at the time; however, when they were raised, we made many attempts to respond and to...
Following a fall in my own home and treatment at hospital, my family booked me in for 2 weeks of convalescence and further care at Avocet House. I have been very happy with the care I have received.
Thank you for your review of Avocet House. We will pass your comments to the team who will be delighted you have been happy with the care you have received.
Not enough staff to provide adequate care when needing assistance, having to wait for someone to help.
Thank you for your review of Avocet House. We are disappointed you feel there is not enough staff. The Home Manager is always available and would welcome the opportunity to discuss this with you.
Avocet House Care Home has lovely furnishings, bright rooms, and nice staff. However, there are not quite enough staff members to cater for the needs of a resident who is bedbound.
Thank you for your review of Avocet House. We are disappointed that you feel there is not enough staff to support your relative and respectfully ask that you please speak to the Home Manager in relation to this, she would appreciate the opportunity to discuss this with you.
I have had a very positive experience from my first point of contact at Avocet House. I've felt very happy with the level of care/support my mother has received during her stay. All the staff have always been friendly, helpful, and approachable. The facilities are very good and my mother has enjoyed her meals here, particularly the puddings! We would not hesitate to use Avocet House again in the future if required.
Thank you for your thoughtful review of Avocet House, we value your feedback and are delighted you are so happy with the care and support your mother's received at the home.
Inadequate care in every respect, prescribed medication, and pain relief not administrated. Poor food quality and choices of food, not seeking medical advice when needed, poor catheter care, lack of respect, certainly not care he deserved! We brought it to the attention of the senior carers our concerns as soon as they arose but nothing was done. We were very saddened as a whole family how my grandad was treated. He was on the second floor of the home with only three other residents, two members of staff caring for them, therefore not overworked. We have since learned from obtaining their records that catheter bags were not emptied regularly, night bags not used, 111 not contacted when they said they had said, it was a further 36 hours (care home notes confirm this). When we reported this to the area manager he said that the two members of staff would be dismissed from their employment which has not happened. Presume we were supposed to believe this and not take it further! Safeguarding informed.
We are saddened that you and another family member have felt the need to leave such disappointing reviews of Avocet House. We understand that relinquishing the care of a loved one to others can be challenging; however, we would like to reiterate that the care of our residents is of paramount...
I am very pleased with the care, just very disappointed with the quality of food.
Thank you for your review of Avocet House. We are delighted you are so pleased with the quality of care at the home and urge you to please speak to the Manager in relation to any concerns you have over the food. Kindest regards.
We couldn't fault Avocet House. The staff were courteous, friendly, and welcoming and the place was clean and warm. The food and facilities were excellent. I would definitely recommend this facility to other people. 5 stars all round!
Thank you for your kind review of Avocet House. We are delighted to read your experience of the home was so positive. Thank you for taking the time to share your thoughts.
An excellent care home with a superb caring staff. Facilities are great and residents entertained by an extensive programme. My mother-in-law is happy, well, and has made a number of new friends. Highly recommended.
Thank you for your kind review of Avocet House, we appreciate the time you have taken to share your thoughts. I will pass your comments on to the team who will be delighted to hear you are so happy with the service.
Shame that there isn’t the option for no stars. Stunning care home facilities but the management is appalling and they did not provide suitable palliative care for my father. I would not recommend this home under any circumstances! So many mistakes, I have a complaint ongoing from June 2021 and they do not respond, no respect for the deceased family nor my father when he was there. One member of staff moaned about other staff, calling them lazy and complained about the residents. There was poor communication within the home and my father's oromorph (pain relief) was left at the chemist for seven days after they were told to administrate it, (I have the district nurse's notes now to prove they knew about it, however, they lied and said they didn’t know) leaving him with just paracetamol. Night catheter bag notes show it was only used three times out of 27 days. He did not even have his bell at end of life and when I did try and use it, it didn’t work - in a brand new care home.
We are saddened to read your review of Avocet House that refers to the palliative care of your late father. We understand that relinquishing the care of a loved one to others can be challenging, particularly in such sad circumstances; however, we would like to emphasise the care of our residents...
Excellent facilities but more importantly excellent care from a hard-working, empathetic staff. A real 'family' atmosphere.
Thank you for your kind review. We are delighted you are so happy with the service.
Very nice and friendly home. Rooms are lovely. Effort has been made to make residents comfortable, well-fed, and entertained. Staff are friendly and speak nicely to residents and encourage them to improve mobility.
Thank you very much for your kind review. The team will be delighted to hear that you are so happy with the service.
Friendly, efficient service. Care home immaculate and just like being at home. Nothing too much trouble for the staff. Cannot fault - my parents only there for respite care but would definitely use on a more permanent basis if necessary in the future.
Thank you for your kind review of Avocet House, we are delighted you are so happy with the service.
It puts your mind at ease when you have to put a family member into a care home, it makes you feel assured they're being cared for as good as being at home. So pleased.
The care is out of this world. Very friendly staff. Just beautiful.
I found the facilities absolutely amazing. Mum was being treated with so much kindness and care. I can see an improvement in her already.
My father was welcomed into Avocet House, the care is second to none. The staff are warm and friendly and put Dad at ease making him feel part of the Avocet family.
My aunt is now living in this wonderful care home. The decor is amazing. But this was not why I chose this place for my aunt. Nothing is too much trouble to make her comfortable and to feel at home. It is the first time I have seen a smile on her face for a long long time when we walked through the doors. The welcome from all the staff was fantastic and genuine. Talking to her and finding out from her what she wanted. The food is excellent, with a good choice every day and any request for something different is no problem at all! I personally also feel so much better knowing that my aunt is being cared for at an amazingly high standard and made to feel safe in her new home. Thank you Avocet!
My mum needed to move to a residential home, from the first-ever phone call I felt my mum was important to the staff at Avocet House. The managers made us welcome and spent a ridiculous amount of their own time with us to make sure they fully understood my mum and her needs. A specialist bed, no problem, change of furniture, no problem, personal items dropped off before her arrival and set out so it was all familiar from the first second? No problem. The day she arrived she was welcomed like royalty, made to feel like family from the first hello to all staff popping in to meet her. I slept well for the first night in months knowing my mum was safe and cared for as part of the Avocet family. I’ve spoken to her this morning and she is full of compliments and says it’s like a hotel! Thank you for welcoming mum and making us sure she is being cared for as we would if we could. I cannot wait to see her get back to herself with you. Thank you for taking the time to care.
Lovely place, lovely staff, went above and beyond to ensure my grandmother and I was as comfortable and content as possible. Came away thinking my grandmother is being looked after and cared for.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 October 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Avocet House Care Home.
There are no upcoming events for Avocet House Care Home.
Awards / Recognitions (2)
- 30 Jan 2026Recipient: Tanglewood Care Homes
- 30 Jun 2021Recipient: Avocet House Care Home
Accreditations
There are no accreditations posted yet for Avocet House Care Home.
Meet the Team (5)

"I have worked in the care sector for over 28 years. I started my career as a carer and within three years I had worked my way up to be a manager. I am passionate about kind care and ensuring that our resident's health, happiness, and well-being are at the heart of everything we do."

“I wanted to work in care from a very young age and joined the sector as soon as I could. It was the best decision for me, I really enjoy being part of an industry that cares for people. Every day is different and brings something new. I meet the most amazing people and couldn’t be happier with my career at Avocet House.”

“My role, as Front of House Manager is to be warm, friendly and welcoming to everyone who comes through the doors, whether it is a relative, a nurse, the postman or the Directors! I love my job here and get on fantastically with everyone. Every day is different which I absolutely love!”

"I love my role as Senior Care Assistant. Being part of a team that genuinely cares means that every day is a pleasure. It also means that the culture of the home is kind and compassionate and that our residents are safe and cared for. Avocet House is a happy home, we have fun together and enjoy each other's company. I wouldn't want to do anything else."

"I get job satisfaction in providing a safe environment that enables our staff to perform efficiently. Better still, interact with our residents and their families in a very positive way. Not just by personalising their living space, but by taking every opportunity to involve them with my work, and also in my interests, like wildlife and current affairs. I do encourage residents to advise me with gardening matters! The happy and friendly atmosphere here at Avocet House makes this a really nice place to work."
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avocet House Care Home to verify any information. View our terms and conditions. Avocet House Care Home has an Enhanced Service -more info.