Avocet House Care Home

Parkes Lane, Wyberton, Boston PE21 7NT
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9.8 77 Reviews
  • Avocet House Care Home, Boston
Avocet House Care Home in Boston offers person-centred care for people with residential, respite and palliative care needs and to people living with dementia.

It is located within the new Quadrant development just off the A16, a short drive from the town itself. The purpose-built, 66-bed home is carefully designed with the residents at the forefront. Bedrooms are spacious and bright and residents are encouraged to personalise them for a homely feel.

The wide range of fantastic facilities includes a garden room, cinema, hair salon, bar and much more, giving residents ample opportunity to take part in activities and wind down.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Avocet House fees are inclusive and include the hairdressers, chiropody and daily newspapers in addition to care and hospitality

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Tracey Klue (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (64)

Visiting

  • In keeping with the Tanglewood care homes philosophy – guests welcome at any time, the home has no set visiting hours.

Parking

  • Parking is available at Avocet House.

Avocet House Care Home Reviews (77)

9.8

Avocet House Care Home has a Review Score of 9.8 (9.770) out of 10, based on 18 reviews in the last 2 years.
Over all time Avocet House Care Home has 77 reviews.

Overall Experience
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  • 11
  • 2
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Date Published
  • 77
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Reviewer Connection to Avocet House Care Home
  • 26
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  • 6
  • 5
  • 5
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  • 1
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Total of 77, showing 41-60
Review from David H (Resident) published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a fall in my own home and treatment at hospital, my family booked me in for 2 weeks of convalescence and further care at Avocet House. I have been very happy with the care I have received.
Reply from Jacky Blundell, Marketing and Communications Manager at Avocet House Care Home

Thank you for your review of Avocet House. We will pass your comments to the team who will be delighted you have been happy with the care you have received.

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Review from K S (Resident) assisted by family/friend published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Not enough staff to provide adequate care when needing assistance, having to wait for someone to help.
Reply from Jacky Blundell, Marketing and Communications Manager at Avocet House Care Home

Thank you for your review of Avocet House. We are disappointed you feel there is not enough staff. The Home Manager is always available and would welcome the opportunity to discuss this with you.

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Review from D S (Daughter of Resident) published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Avocet House Care Home has lovely furnishings, bright rooms, and nice staff. However, there are not quite enough staff members to cater for the needs of a resident who is bedbound.
Reply from Jacky Blundell, Marketing and Communications Manager at Avocet House Care Home

Thank you for your review of Avocet House. We are disappointed that you feel there is not enough staff to support your relative and respectfully ask that you please speak to the Home Manager in relation to this, she would appreciate the opportunity to discuss this with you.

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Review from Carolyn G (Daughter of Resident) published on 19 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had a very positive experience from my first point of contact at Avocet House. I've felt very happy with the level of care/support my mother has received during her stay. All the staff have always been friendly, helpful, and approachable. The facilities are very good and my mother has enjoyed
her meals here, particularly the puddings! We would not hesitate to use Avocet House again in the future if required.
Reply from Jacky Blundell, Marketing and Communications Manager at Avocet House Care Home

Thank you for your thoughtful review of Avocet House, we value your feedback and are delighted you are so happy with the care and support your mother's received at the home.

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Review from Amy S (Granddaughter of Resident) published on 18 February 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Inadequate care in every respect, prescribed medication, and pain relief not administrated. Poor food quality and choices of food, not seeking medical advice when needed, poor catheter care, lack of respect, certainly not care he deserved! We brought it to the attention of the senior carers our concerns
as soon as they arose but nothing was done. We were very saddened as a whole family how my grandad was treated. He was on the second floor of the home with only three other residents, two members of staff caring for them, therefore not overworked. We have since learned from obtaining their records that catheter bags were not emptied regularly, night bags not used, 111 not contacted when they said they had said, it was a further 36 hours (care home notes confirm this). When we reported this to the area manager he said that the two members of staff would be dismissed from their employment which has not happened. Presume we were supposed to believe this and not take it further! Safeguarding informed.
Reply from Jacky Blundell, Marketing & Communications Manager at Avocet House Care Home

We are saddened that you and another family member have felt the need to leave such disappointing reviews of Avocet House. We understand that relinquishing the care of a loved one to others can be challenging; however, we would like to reiterate that the care of our residents is of paramount importance to us. Every resident receives the person-centred care they deserve and is at the heart of everything we do. It is regrettable that you did not bring your concerns to our attention when your grandfather was at the home, so that we could have had the opportunity to investigate and address any issues you had at the time, but this was not the case. We have continually tried to resolve your concerns for the last 8 months but unfortunately you are unable to inform us of your desired outcome and we therefore find ourselves in the difficult position of being unable to give you closure. We have tried to reach out to your family on numerous occasions to invite you to meet with us in an informal setting to discuss your concerns, but sadly this was declined on every occasion.

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Review from C B (Son of Resident) published on 4 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care, just very disappointed with the quality of food.
Reply from Jacky Blundell, Marketing and Communications Manager at Avocet House Care Home

Thank you for your review of Avocet House. We are delighted you are so pleased with the quality of care at the home and urge you to please speak to the Manager in relation to any concerns you have over the food. Kindest regards.

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Review from Paul H (Son of Resident) published on 27 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We couldn't fault Avocet House. The staff were courteous, friendly, and welcoming and the place was clean and warm. The food and facilities were excellent. I would definitely recommend this facility to other people. 5 stars all round!
Reply from Jacky Blundell, Marketing and Communications Manager at Avocet House Care Home

Thank you for your kind review of Avocet House. We are delighted to read your experience of the home was so positive. Thank you for taking the time to share your thoughts.

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Review from M B (Son-in-law of Resident) published on 24 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent care home with a superb caring staff. Facilities are great and residents entertained by an extensive programme. My mother-in-law is happy, well, and has made a number of new friends. Highly recommended.
Reply from Jacky Blundell, Marketing and Communications Manager at Avocet House Care Home

Thank you for your kind review of Avocet House, we appreciate the time you have taken to share your thoughts. I will pass your comments on to the team who will be delighted to hear you are so happy with the service.

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Review from Heather S (Daughter of Resident) published on 3 January 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Shame that there isn’t the option for no stars. Stunning care home facilities but the management is appalling and they did not provide suitable palliative care for my father. I would not recommend this home under any circumstances! So many mistakes, I have a complaint ongoing from June 2021 and they
do not respond, no respect for the deceased family nor my father when he was there. One member of staff moaned about other staff, calling them lazy and complained about the residents. There was poor communication within the home and my father's oromorph (pain relief) was left at the chemist for seven days after they were told to administrate it, (I have the district nurse's notes now to prove they knew about it, however, they lied and said they didn’t know) leaving him with just paracetamol. Night catheter bag notes show it was only used three times out of 27 days. He did not even have his bell at end of life and when I did try and use it, it didn’t work - in a brand new care home.
Reply from Jacky Blundell, Marketing and Communications Manager at Avocet House Care Home

We are saddened to read your review of Avocet House that refers to the palliative care of your late father. We understand that relinquishing the care of a loved one to others can be challenging, particularly in such sad circumstances; however, we would like to emphasise the care of our residents is of paramount importance to us. Our aim is that every resident receives the person-centred care they deserve and that they are at the heart of all we do.
We constantly look at ways to improve our service and understand the value of an individualised approach, not only for our residents but also their family members. That is why we are sad you did not share your concerns during your fathers stay, to enable us to reassure you and address these for you immediately. Unfortunately, our subsequent robust investigations and comprehensive responses haven’t resolved how you feel. We are disappointed you refused our multiple offers to meet. Again, our sincere condolences for the loss of your father.

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Review from S B (Daughter of Resident) published on 3 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent facilities but more importantly excellent care from a hard-working, empathetic staff. A real 'family' atmosphere.
Reply from Jacky Blundell, Marketing and Communications Manager at Avocet House Care Home

Thank you for your kind review. We are delighted you are so happy with the service.

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Review from E H (Niece of Resident) published on 28 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very nice and friendly home. Rooms are lovely. Effort has been made to make residents comfortable, well-fed, and entertained. Staff are friendly and speak nicely to residents and encourage them to improve mobility.
Reply from Jacky Blundell, Marketing and Communications Manager at Avocet House Care Home

Thank you very much for your kind review. The team will be delighted to hear that you are so happy with the service.

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Review from Sally P (Daughter of Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, efficient service. Care home immaculate and just like being at home. Nothing too much trouble for the staff. Cannot fault - my parents only there for respite care but would definitely use on a more permanent basis if necessary in the future.
Reply from Jacky Blundell, Marketing and Communications Manager at Avocet House Care Home

Thank you for your kind review of Avocet House, we are delighted you are so happy with the service.

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Review from Mick M (Son of Resident) published on 22 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It puts your mind at ease when you have to put a family member into a care home, it makes you feel assured they're being cared for as good as being at home. So pleased.
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Review from A K (Granddaughter of Resident) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care is out of this world. Very friendly staff. Just beautiful.
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Review from Anna-Marie P (Daughter of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the facilities absolutely amazing. Mum was being treated with so much kindness and care. I can see an improvement in her already.
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Review from C C (Son of Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was welcomed into Avocet House, the care is second to none. The staff are warm and friendly and put Dad at ease making him feel part of the Avocet family.
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Review from Julie S (Niece of Resident) published on 30 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is now living in this wonderful care home. The decor is amazing. But this was not why I chose this place for my aunt. Nothing is too much trouble to make her comfortable and to feel at home. It is the first time I have seen a smile on her face for a long long time when we walked through the
doors. The welcome from all the staff was fantastic and genuine. Talking to her and finding out from her what she wanted. The food is excellent, with a good choice every day and any request for something different is no problem at all! I personally also feel so much better knowing that my aunt is being cared for at an amazingly high standard and made to feel safe in her new home. Thank you Avocet!
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Review from Louise C (Daughter of Resident) published on 6 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum needed to move to a residential home, from the first-ever phone call I felt my mum was important to the staff at Avocet House. The managers made us welcome and spent a ridiculous amount of their own time with us to make sure they fully understood my mum and her needs. A specialist bed, no problem,
change of furniture, no problem, personal items dropped off before her arrival and set out so it was all familiar from the first second? No problem. The day she arrived she was welcomed like royalty, made to feel like family from the first hello to all staff popping in to meet her. I slept well for the first night in months knowing my mum was safe and cared for as part of the Avocet family. I’ve spoken to her this morning and she is full of compliments and says it’s like a hotel! Thank you for welcoming mum and making us sure she is being cared for as we would if we could. I cannot wait to see her get back to herself with you. Thank you for taking the time to care.
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Review from Martha L (Granddaughter of Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place, lovely staff, went above and beyond to ensure my grandmother and I was as comfortable and content as possible. Came away thinking my grandmother is being looked after and cared for.
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Review from S L (Daughter of Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming, warm and inviting atmosphere. I felt at ease that my mother was in the best place for her. Nothing seemed too much trouble.
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Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Avocet House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.770 for Avocet House Care Home is calculated as follows: ( (172 Excellents x 5) + (33 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 213 Ratings = 4.77
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avocet House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (5)

Tracey

Tracey Klue

Job Title: Home Manager Joined: 2022

"I have worked in the care sector for over 28 years. I started my career as a carer and within three years I had worked my way up to be a manager. I am passionate about kind care and ensuring that our resident's health, happiness, and well-being are at the heart of everything we do."

Emma

Emma Johnson

Job Title: Care Manager Joined: 2020

“I wanted to work in care from a very young age and joined the sector as soon as I could. It was the best decision for me, I really enjoy being part of an industry that cares for people. Every day is different and brings something new. I meet the most amazing people and couldn’t be happier with my career at Avocet House.”

Ashley

Ashley Blanshard

Job Title: Front of House Manager Joined: 2020

“My role, as Front of House Manager is to be warm, friendly and welcoming to everyone who comes through the doors, whether it is a relative, a nurse, the postman or the Directors! I love my job here and get on fantastically with everyone. Every day is different which I absolutely love!”

Julie

Julie Bee

Job Title: Senior Care Assistant Joined: 2020

"I love my role as Senior Care Assistant. Being part of a team that genuinely cares means that every day is a pleasure. It also means that the culture of the home is kind and compassionate and that our residents are safe and cared for. Avocet House is a happy home, we have fun together and enjoy each other's company. I wouldn't want to do anything else."

Paul

Paul Trigg

Job Title: Maintenance Person Joined: 2020

"I get job satisfaction in providing a safe environment that enables our staff to perform efficiently. Better still, interact with our residents and their families in a very positive way. Not just by personalising their living space, but by taking every opportunity to involve them with my work, and also in my interests, like wildlife and current affairs. I do encourage residents to advise me with gardening matters! The happy and friendly atmosphere here at Avocet House makes this a really nice place to work."

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