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- Balmoral by Northcare care home







The Balmoral Care Home is a state-of-the-art luxury facility in Glasgow, featuring 69 beds. The dedicated and knowledgeable staff provide round-the-clock nursing care, customised to meet the individual support needs and preferences of each resident.
Each of the 69 well-appointed bedroom suites are equipped with hospitality and turn-down services, an optional newspaper delivery, and passive alarm sensors. These suites are designed to the highest standards, featuring spacious en-suites, small double beds,...
Care Provided by Balmoral by Northcare
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 69 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are fixed until April 2027
The price(s) shown are provided by the care home. Contact Balmoral by Northcare for full pricing details and T&Cs.
Contact Balmoral by Northcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
Support you may be entitled to
- If you choose a care home based in Scotland, you may be eligible for the Scottish Government's Free Personal Care funding of up to £260.30 per week if you're over the age of 65. This support is not reflected in this fee amount.
Good to Know
Group / Owner
- Northcare Scotland Ltd
- Private Owned
Person in charge
- Abbie Whitecross and Lesley Johnston (Managers)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2022
- Number of floors: 3
Room Information
- Single Rooms (69)
- Single Rooms with ensuite Wet Room (69)
Visiting
- Secure buzzer entry system for all visitors, please buzz the main door and the reception team will welcome you in.
Parking
- Dedicated visitors car park to the rear of the building, if you turn along Ledi Road.
Balmoral by Northcare Reviews (31)
Balmoral by Northcare has a Review Score of 9.9 (9.930) out of 10, based on 29 reviews in the last 2 years.
Over all time Balmoral by Northcare has 31 reviews.
I am very pleased I chose the Balmoral nursing home for my Mum. The staff are so friendly, caring kind and thoughtful. The surroundings in the home are nothing short of five star. My mum loves the activities they put on and I am reassured she is well cared for at this vulnerable time of her like. It's heart warming to see her so happy.
Thank you for this lovely review. I am so pleased to hear that you are happy with the care and that your mum has settled in well and is enjoying her time with us and all of the wonderful activities at the Balmoral. This means a lot to us. I will share this with the full staff team.
I'd dreaded a time where we'd have to 'put Dad into a care home' but this doesn't feel like that at all. It's more like a 5* hotel & an opportunity for him to live a far better life in beautiful surroundings with all the care he needs.
He regularly tells us how incredible it is - the staff, the food (he can even choose how brown he wants his toast!), and how spotless his room is.
We had concerns about an unwanted visitor, but the staff explained their process and handled it perfectly.
Dad hasn't taken part in activities but the schedule looks great. I'm still giving that a 5* rating as him not taking part is no reflection on the offerings.
The care has been amazing, and any health concerns we've raised have been dealt with immediately. Staff include Dad in every conversation and decision. I'm so thankful to have found you for him. Thank you!
Thank you Kindly for taking the time to leave such a lovely review for Balmoral. We are delighted to hear such positive feedback on every aspect within our Care Facility.
From the minute we entered the building we were happy with what we saw + experienced. A nice family atmosphere. Spotless, sweet smelling rooms. Patients were comforted whenever they were distressed + food looked good plenty of it. My husband's medical care has been excellent and well attended. He does not always appreciate this but we as family do.
Thank you for this lovely review Alexandra. I am so pleased to hear that you are happy with the care and attention your husband is receiving. We are glad to know that he is enjoying the delicious food as well. This means a lot to us. Please as always let us know anything else you need. I will share this with the full staff team.
The Balmoral team are providing outstanding nursing care to my husband and outstanding support - for which I will always be grateful -to myself.
Thank you for this lovely review. I am so pleased to hear that you are happy with the care and that your Husband has settled in well. We are so glad to hear you are happy with the care he is receiving and our home facilities to enjoy the time you spend with him. This means a lot to us. I will share this with the full staff team.
Finding the perfect nursing home for my aunt started with one phone call. Such a friendly voice answered the phone and a visit was arranged. Two days later my aunt was visited in hospital by one of the senior staff which was lovely. I had 3 criteria visiting nursing homes. The smell; how cared for and happy the residents looked; how engaged and communicative the staff were. The Balmoral exceeded my expectations and we had chosen her new home! Within 10 days, my aunt had moved from hospital to the Balmoral and has been so happy and settled there from day one. We were welcomed with afternoon tea and kindness and lots of laughter. All staff have shown such care, compassion and encouragement for joining in all the fun and varied activities which are twice a day! It's amazing. The Leadership and their visibility and involvement with staff, residents and visitors is the key to this incredible care home. Whatever you ask, it's like a magic wand, its done! Always done with smiles.
Thank you for this lovely review Fiona. I am so pleased to hear that you are happy with the care and that your aunt has settled in well and is enjoying her time with us and all of the wonderful activities at the Balmoral. This means a lot to us. I will share this with the full staff team.
The staff make everyone very welcome and they know all the regular visitors by name. All are made to feel very welcome in Balmoral.
Due to his condition, my husband has had several hospital visits. He is always accompanied by a member of staff who stays with him and brings him back.
He has settled in well and enjoys the facilities and activities in Balmoral.
Thank you for this lovely review. I am so pleased to hear that you are happy with the care and that your husband has settled in well and enjoys the facilities and activities at Balmoral. I will share this with the full staff team.
I receive regular updates and can talk to staff anytime I need. The facilities and activities are of a very high standard, with my mother gradually coming round to participation. It is incredibly reassuring that my mother is safe and well, thanks to every single member of staff in every role.
Thank you so much for your lovely review. It is so nice to hear that you feel your mum's needs are being well met at Balmoral. It is also great to get such nice feedback about the team and their communication. I will share this with the staff.
I continue to be delighted with the care my aunt is receiving at Balmoral Care Home. She is as happy as she can be - as a frail 90-year-old - and, more importantly, safe. I have always been impressed by the extent of communication between staff at the home and myself: I'm the Power of Attorney. And the hospitality staff are just brilliant: it's lovely to be offered a glass of wine when I'm visiting!
Hi, thank you for your kind feedback, the whole team will be pleased to hear this. I am delighted that you feel your Aunt is happy and safe in her home here. I am also glad that you are happy with the level of communication and that you feel welcome when visiting.
My spirits were lifted when I entered Balmoral.
The airy atmosphere throughout, and the beautifully appointed interior made me feel less anxious.
On a comprehensive tour, I was able to see the amazing facilities. Meeting the staff, further confirmed my confidence in the high standard of care.
I felt an abundance of kindness flowing from every member of staff.
My friend has now been a resident at Balmoral for over one month and my expectations have become reality.
As a regular visitor now I am able to appreciate the excellent visiting facilities
The stunning brasserie coffee shop provides the perfect environment for visits.
I have also discovered the splendid range of activities. Recently there was a showing of a romance film in-house cinema which my friend loved.
I am so glad I found Balmoral.
Thank you for your kind review. We are glad that your friend is settling into his new home at Balmoral. It is lovely to hear how kind you have found our staff team and that you feel welcome when visiting. I will share this feedback with the team at Balmoral.
At a very difficult time I had to identify somewhere for my relative to go after a lengthy hospital stay. On contacting the home the care manager arranged a visit. During the visit we were shown around and met with staff and other residents. We have all got to know each other over the past few months. The staff on Braemar Suite are excellent they understand my relative's needs and I am reassured that she is being looked after to a very high standard. The senior staff are always available to talk through care plan and offer reassurance. The activities that are put on are varied and recently all residents and staff enjoyed a BBQ. All staff at Balmoral are professional and friendly from the minute you meet the receptionists to the housekeeping and catering staff they are all keen to support and make individuals stay as comfortable as possible.
My husband has been a resident in this home for twelve months and we have been more than happy with the medical and social care he has received. The staff are all committed to giving residents the best quality of life. There are many social events and facilities to support these. Top quality.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Balmoral by Northcare.
There are no upcoming events for Balmoral by Northcare.
Awards / Recognitions (1)
- 30 Jan 2026Recipient: Northcare Scotland Ltd
Accreditations
There are no accreditations posted yet for Balmoral by Northcare.
Meet the Team (11)

Abbie is an experienced and compassionate Care Home Manager dedicated to providing high-quality care and ensuring the well-being of residents. Abbie studied at the Glasgow Caledonian University and has an Honours Degree in Nursing Studies. She Qualified in 2016 and has 9 years of experience in the healthcare sector. Abbie Specialises in Elderly nursing care, This is something that she has always enjoyed. She loves having the opportunity to get to know so many wonderful, interesting people and help tailor care that fits with their needs. She started her career with Northcare as a staff nurse at Rosaburn House and has progressed to the Home Manager position at the Balmoral in May 2023.
As a skilled leader, Abbie oversees all aspects of care home operations, including staff management, regulatory compliance, and financial oversight. She is committed to creating a warm and supportive environment where residents feel safe, valued, and engaged in daily life.
With a passion for excellence, Abbie works closely with families, healthcare professionals, and the wider community to continuously improve services and uphold the highest standards of care. Their dedication to compassion, dignity, and respect ensures that every resident receives the personalised support they deserve.

As Deputy Manager at The Balmoral, Rebecca brings over 8 years of experience in health and social care, specialising in elderly and dementia care. Rebecca graduated from UWS with a business degree and worked her way from care assistant to her role as deputy manager in 2025. Her role involves overseeing daily operations on the floor, ensuring that the residents receive compassionate, person-centred care in a safe and nurturing environment.
Rebecca leads a dedicated team of care professionals, focusing on staff development through continuous training and mentorship. By fostering open communication and a supportive culture, she aims to empower her team to deliver exceptional care that aligns with the highest standards and regulatory requirements.
Her responsibilities include coordinating with healthcare professionals, managing care plans, and implementing safety protocols to maintain compliance with national care standards. Rebecca is committed to enhancing the quality of life for our residents by promoting dignity, respect, and independence.
Passionate about continuous improvement, she stays ahead of the latest developments in care practices and strives to integrate innovative solutions that benefit both residents and staff. Rebecca’s goal is to create a homely atmosphere where residents feel valued, and families have peace of mind knowing their loved ones are in capable hands.

Robyn joined Northcare in 2023 as a Front of House Administrator and has since become a welcoming and integral part of the team. Based at reception, Robyn ensures a warm and friendly greeting for all visitors while also managing activities and functions to enhance the experience of residents and their families. With strong organisational skills and a passion for creating a positive atmosphere, Robyn plays a key role in maintaining the smooth day-to-day running of the home.
Robyn loves meeting and greeting all our residents, friends and families on a daily basis and has a real passion for customer service. She has a number of years of experience within this sector and thrives on delivering the highest standards in all aspects.

Chellsey started her journey to nursing straight out of school at the age of 17, enrolling at Glasgow Caledonian University (GCU), She earned her Bachelor of Science in Nursing with distinction.
In May 2025, Chellsey joined Balmoral By Northcare, bringing fresh energy and dedication to a team renowned for compassionate, high-quality care.Since then she has
• Cared exclusively for individuals living with dementia, tailoring interventions to each person’s unique history, preferences, and abilities
• Developed and implemented person-centred care plans
• Trained and mentored junior staff and volunteers, fostering a positive learning culture.
Working with people living with dementia is not just her specialty—it’s her calling. She is driven by the opportunity to preserve dignity, spark meaningful connections, and enhance the quality of life for those in her care.
Chellsey is an enthusiastic supporter of two transformative projects:
• Playlist for Life: Curating personalised music playlists to evoke memories and improve mood for people with dementia
• Project Milkshake: Creating sensory-rich experiences that blend nutrition, storytelling, and social interaction
Through these initiatives, she has witnessed first hand how a carefully chosen song or a themed activity can light up a face and bring genuine connection.
Every day, Chellsey is reminded why she loves her job: the privilege of making a real difference in people’s lives.
Her ultimate goal is to leave each person feeling valued, understood, and uplifted. As she continues to grow professionally, she remains committed to excellence, and compassion.

Nicole has been with Northcare since 2014, Progressing from Care Assistant to Senior Care Assistant to her current position as Unit Manager in Balmoral Care Home.
Nicole has great pride and commitment to her unit, both in the hard-working, caring staff and for the residents who call it home. As the Unit Manager at The Balmoral Care Home, she brings over 10 years of experience in health and social care. In this role, she oversees the daily operations of the unit, ensuring that our residents receive compassionate, person-centered care in a safe and nurturing environment.

Lynn Started working as a part time Care Assistant in Lindsayfield Lodge in March 2018. She progressed to a Senior Carer in November 2023. and has since been promoted to Unit Manager at Balmoral in August 2024. As the Unit Manager, Lynn brings over 7 years of experience in health and social care and oversees the daily operations of the unit, ensuring that our residents receive compassionate, person-centered care in a safe and nurturing environment. "I feel my job is so rewarding as I am able to provide a high level of care to each resident and support them on a daily basis."
"I completed a HNC/HND business administration course at college after leaving school but decided to have a go at caring in March 2018, at first, I wasn't sure if I would be able to do the job but look at the progress, I have made within the 7 years I have been with Northcare. This is down to the support and encouragement from the company and the staff that I worked with that allowed me to be where I am today."
Leading a dedicated team of nursing and care professionals, emphasising staff development through continuous training and mentorship. By fostering open communication and a supportive culture, she empowers her team to deliver exceptional care that aligns with the highest standards and regulatory requirements.
Lynn take’s pride in her work and tries to achieve the best she can each day. Passionate about continuous improvement, Lynn’s goal is to create a homely atmosphere where residents feel valued, and families have peace of mind knowing their loved ones are in capable hands and are being well looked after.

His journey began in high-end restaurants, including a prestigious country house venue in England where he spent seven years refining his craft. During this time, He also embraced a new chapter as a family man, welcoming two of his three children while living down south with his partner and eldest son. In the restaurant, He was part of a team that catered weekly lavish weddings and special events, consistently delivering fine dining at scale.
Martin later took on a vital role at a countryside restaurant and deli owned by Lord and Lady Harriet and Gavin Hamilton. It was there that he was honoured to contribute a signature recipe to the cookbook Made in Shropshire—a publication featuring some of the county’s top chefs and establishments.
Following this, Martin was headhunted to become Head Chef at a high-end retirement home, which later transitioned into a care home. It was during this period that he discovered his passion for elevating food standards in care environments. His efforts were recognised when he was entered into the NACC Chef of the Year competition. He placed second nationally and was invited to showcase care home cuisine at a live cook-off at Birmingham’s NEC during the Good Food Show.That same year, He began a two-year partnership with Tetley Tea as their brand ambassador.
He developed recipes and hosted themed afternoon teas, even welcoming Tetley’s mascot characters into our care home events. Our collaboration culminated in a Hydration Awareness Booklet designed to promote wellness in care environments, featuring a nostalgic recipe for each decade of the past 100 years.
In 2019, Martin returned home to Scotland to take up the position of Head Chef for Northcare Scotland. Despite the move, He continued his culinary competitions and won NACC Chef of the Year 2019, representing Northcare.
Since then, He has continued to advocate for excellence in care catering, working as a consultant for British Lion Eggs. Over the past three years, He has created 18 professional recipe videos and presented live on-stage at the Nottingham Food Expo, where I re-created my winning dessert.In 2025, He was deeply honoured to be invited to the 25th Anniversary of the NACC at the House of Lords as a celebrated former champion.
He has also had the privilege of working alongside and learning from some of the leading voices in the care catering sector, including Preston Walker and James Ball. Through them, Martin has been trained in IDDSI (International Dysphagia Diet Standardisation Initiative) food standards and remain committed to promoting safe, nutritious, and dignified meals for all.

Laura has been the Head of Hospitality at Northcare since 2022.
Laura is passionate about providing excellent customer service, Always ensuring that our residents receive the best possible experience. She enjoy's building strong relationships with our residents and works closely with the kitchen team to ensure excellent service at all times. One of her favourite moments is when we organize large events that bring together families and their loved ones. It's incredibly rewarding for me to be part of those special moments. Since joining Northcare, I have loved my role and the opportunity to create a welcoming and high-quality environment for our residents

With over 25 years of experience in hairdressing, Louise specialises in providing gentle, compassionate, and personalized hair care services to residents in care home settings. Louise understands the importance of dignity, self-esteem, and routine for older adults, and she strives to create a warm, relaxing experience for every individual she works with.
From classic cuts and sets to more modern styles, Louise will tailor each appointment to meet the unique preferences and needs of each resident. Her approach combines professional skill with patience and a genuine love for helping people look and feel their best.
Being part of the care home community is a privilege, and she is committed to delivering not just hair care, but a friendly face, a listening ear, and a moment of joy for our residents.

With a warm smile and a passion for hospitality, James serves as the welcoming face of our care home’s brasserie. James has a background in customer service and a genuine love for connecting with people, He ensures that every resident and guest enjoys a meaningful experience.
James goes above and beyond to create a friendly, comfortable environment in our Brasserie at The Balmoral. He works closely with our kitchen and care teams to ensure every dining experience is personalised and enjoyable.
Whether sharing a story, remembering a resident’s favourite drink, or simply offering a listening ear, James brings a sense of community and care to each shift. His dedication to making residents feel seen, heard, and valued is at the heart of everything that he does.

Linda is a dedicated and detail-oriented Head of Housekeeping with extensive experience in maintaining high standards of cleanliness, hygiene, and infection control within residential care settings.
Known for strong leadership skills, team management, and a compassionate approach to supporting the dignity and wellbeing of elderly residents. Skilled in coordinating housekeeping operations, ensuring compliance with health and safety regulations, and fostering a warm, welcoming environment for residents, families, and staff. Passionate about creating a clean, safe, and comfortable home for those in care.
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