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Braintree Mews Care Home - Avery Collection

Church Lane, Braintree, Essex CM7 5SE
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Braintree Mews Care Home - Avery Collection, Braintree
Braintree Mews Care Home - Avery Collection, Braintree
Braintree Mews Care Home - Avery Collection, Braintree

Braintree Mews Care Home is ideally located just a 15-minute walk from the town centre, and offers top-notch dementia, residential and respite care.

The team meticulously assess the unique needs of residents, ensuring tailored care plans are regularly reviewed for ongoing support.

Featuring 75 luxuriously furnished ensuite bedrooms, the home prioritises resident comfort. Each room is equipped with nurse call and information systems, providing 24/7 access to necessary support and giving...  

Care Provided by Braintree Mews Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,250From £1,350
Residential Dementia CareFrom £1,275From £1,375

Contact Braintree Mews Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Hayley Smith(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (6)
  • Single Rooms with ensuite Wet Room (63)
  • Couples/Companion Rooms with ensuite Wet Room (6)

Braintree Mews Care Home - Avery Collection Reviews (44)

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9.7

Braintree Mews Care Home - Avery Collection has a Review Score of 9.7 (9.718) out of 10, based on 21 reviews in the last 2 years. Over all time Braintree Mews Care Home - Avery Collection has 44 reviews.

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Review from J S (Daughter of Resident) published on 12 February 2026 Submitted via Postal Card
Overall Experience

My mum has been at Braintree Mews since November 2024 and settled in quickly. The staff are always friendly and welcoming each time I visit. They are also good with the residents, friendly and considerate to their needs from what I have witnessed. The home always looks clean and there are lots of activities available to residents. I am very pleased that my mum is happy and well looked after at Braintree Mews.

Reply from Hayley Smith, Home manager at Braintree Mews Care Home - Avery Collection

What a lovely review- thank you for your kind words, mum gives the best cuddles so the pleasure has been all ours!

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Review from Audrey H (Daughter of Resident) published on 5 February 2026 Submitted via Postal Card
Overall Experience
Braintree Mews remains the best Care Home that I have ever seen! I looked at over 40 Care Homes when deciding to bring Mum in. Our whole experience has been very positive.
Wonderful enviroment, fantastic service and great staff! Activities Co-ordinators always finding creative ways to entertain the residents.

I have seen Mum smile consistently every day since she came in lait August - something that hadn't happened for about 2 years, so thank you so much.

Reply from Hayley Smith, Home manager at Braintree Mews Care Home - Avery Collection

Thank you so much for your kind words it has been an enormous pleasure for all of us here to see how well your loved one is doing and that smile is infectious!

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Review from Paul E (Son of Resident) published on 28 January 2026 Submitted via Postal Card
Overall Experience
All staff being very friendly, caring and professional.
Activites are very good, creating a lovely atmosphere.
To be honest my main concern is the cleanliness of en-suite.

Any concerns have been dealt with professionally and Dad is always happy, with tells us things are good!

Reply from Hayley Smith, Home manager at Braintree Mews Care Home - Avery Collection

Thank you for your review and the feedback you have shared is valuable, I will speak with the team here and hope that you will see improvements with the ensuite promptly. It is our absolute please to be able to get to know your dad and so pleased to hear that he is happy here at Braintree Mews

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Review from P B (Son of Resident) published on 16 January 2026 Submitted via Website
Overall Experience

Sadly Mum did not have a very nice experience here. The home itself looked amazing as it was brand new, sadly everything else was a disappointment. Constant chasing for things to be done, and promises never met. I appreciate I cannot go into the finer details on here, but would recommend you think seriously about making this your loved one's new home.

Reply from Hayley Smith, Home manager at Braintree Mews Care Home - Avery Collection

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, as we always aim to provide high quality care and a positive, supportive environment for every resident and their family.

We would appreciate the opportunity to discuss...  

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Review from A L (Daughter of Resident) published on 28 November 2025 Submitted via Postal Card
Overall Experience
Well designed & modern with many small areas for residents & visitors to sit and read/talk/socialise as you would at home. Good sized rooms, all ensuite and carpeted. All staff very polite & dedicated to helping residents.

Particularly good management with managers available for discussions & ensure have contact with residents & staff - helping in kitchen and always, ready to chat to a resident in the corridor, despite no doubt being immersed in admin duties. Responsive to residents' family concerns/suggestions at family meetings. Housekeeping ensures rooms & communal areas smell fresh and are clean & tidy.

Reply from Hayley Smith, Home manager at Braintree Mews Care Home - Avery Collection

Thank you so much for your kind words and we are so pleased your loved one feels safe and supported. It is our absolute pleasure to get to know them and all the others who live here

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Review from L S (Daughter of Resident) published on 25 June 2025 Submitted via Postal Card
Overall Experience

The care mum has received has been exemplary. During her recent recovery from illness the team have gone over and beyond expectation to help her recovery.

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Review from T M (Daughter of Resident) published on 20 June 2025 Submitted via Postal Card
Overall Experience

My mother was admitted to Braintree Mews for emergency respite. The staff could not have been kinder or more understanding to our family and my mother. She returned for further respite and we now hope she will become a resident. Braintree Mews is the closest to 'home' a care home can be.

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Review from Y W (Friend of Resident) published on 26 May 2025 Submitted via Website
Overall Experience

Braintree Mews is an outstanding care home. It is stylish spacious and maintained to a very high standard. The staff are friendly, helpful and caring. The food is excellent and the activities are varied and fun. The manager is friendly, helpful and goes above and beyond to make sure the home is run to the highest standard. Overall, it is an outstanding care home and I would recommend it to any family for their loved one.

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Review from Lynn L (Daughter of Resident) published on 3 February 2025 Submitted via Postal Card
Overall Experience

We recently moved our mum into Braintree Mews Care Home and our experience has been nothing short of exceptional. From the moment we arrived, we were welcomed into a warm and inviting environment. The facilities are clean, comfortable and beautifully maintained, creating an atmosphere that immediately puts us at ease. Every member of the team shows commitment and is always respectful, compassionate and friendly. Every interaction and the way they go above and beyond means Mum has settled well and we have peace of mind.

Reply from Hayley Smith, Home manager at Braintree Mews Care Home - Avery Collection

Thank you so much for your kind comments, we have been so lucky and blessed to get to know your mum and so happy she has settled and made friends not only with the staff but with other individuals living with us.

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Review from Simon M (Son of Resident) published on 3 February 2025 Submitted via Postal Card
Overall Experience

Mum has been here just over one month. The improvement she has made is amazing. This is down to the brilliant and kind care she is getting. Braintree Mews Care Home is an incredible place.

Reply from Hayley Smith, Home manager at Braintree Mews Care Home - Avery Collection

Thank you so much for your wonderful comments, it has been our absolute pleasure getting to know your mum and absolutely delighted at how settled she is at Braintree Mews.

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Review from Kelly A (Daughter of Resident) published on 3 January 2025 Submitted via Website
Overall Experience
After our mum, who was our dad's carer, passed away in October, my brother and I had to make the difficult decision to place our dad into a care home. We visited several care homes in the area. Braintree Mews was, by far, the best, looking more like a beautiful hotel than a care home.
Our dad has settled in so much better than we could ever have expected and that is down to the staff and environment at Braintree Mews.
The staff at Braintree Mews are fantastic and have gone above and beyond for our family. Their knowledge surrounding Alzheimer's is outstanding and we feel at ease leaving our dad in their more capable hands.
There are daily activities which change each week, from in-house games/quizzes to outside companies coming in to entertain the residents. The activities allow interactions with other residents and staff. Family members are always welcome and encouraged to get involved if they can.

The food is delicious and varied.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Good morning and Happy New Year! The days around Dad's admission must have been very difficult for the whole family and I am so proud that the whole team were able to support and put minds at ease. Dad is a larger than life character, loved by both staff and fellow residents. I thank you on behalf of the whole team and will pass on your kinds words to all!

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Review from M P (Daughter of Resident) published on 16 December 2024 Submitted via Postal Card
Overall Experience
I couldn't praise the home enough. They have helped Mum to transition a difficult move enormously.
The care and attention are wonderful and our family is very grateful to everyone.

We always receive a warm reception when we arrive. All the staff are exceptional.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you so much for leaving a review for Braintree Mews. We are so glad that you have been so happy with the level of care, support and love shown by all members of staff. I will make sure everybody is aware of your kind words.

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Review from M S (Resident / Service User) published on 26 November 2024 Submitted via Postal Card
Overall Experience

Overall I have really enjoyed my stay here. The staff have been lovely and helpful. The only issues I have had have been with the quality of the food.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you for taking time to leave your review for Braintree Mews Care Home. Although your overall experience was 5* I can see you scored food lower than our expectations. We consider all feedback positive and will use this to firstly look at the menu for the time you stayed and also to work with...  

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Review from Marion G (Daughter of Resident) published on 21 November 2024 Submitted via Postal Card
Overall Experience

My mother came to Braintree Mews Care Home for respite care. During this time, the whole team were so accommodating and empathetic. I do not live in the UK so it was important mum felt comfortable here. She has settled so well that we have decided to make her stay permanent.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you for submitting a review for Braintree Mews Care Home. For some people, respite can be a very good way to settle in before becoming permanent. I'll pass your feedback on to the whole team.

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Review from Lisa H (Daughter of Resident) published on 12 November 2024 Submitted via Postal Card
Overall Experience

Overall experience for my mother has been excellent. The staff are friendly and can't help enough. The care is over and beyond our expectations. We are so happy with Braintree Mews and my mother has settled very quickly.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Many thanks for leaving Braintree Mews such a positive review. We take great pride in the levels of service and care we provide so to receive such lovely words is great comfort. Mum has settled in really well, is a joy to have at the home and is a lovely caring person. I will pass on your review to all team members!

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Review from Clare W (Daughter of Resident) published on 11 November 2024 Submitted via Postal Card
Overall Experience

Excellent all around. My dad had a good 2-week respite stay. Will certainly use it again.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

We hope that Dad enjoyed his respite with us and would love for him to come back and see us again any time! Your kind words will be beneficial for anyone else considering a short-term stay with us. I will let everyone in the team know. Thank you!

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Review from Susan R (Wife of Resident) published on 8 November 2024 Submitted via Website
Overall Experience

My husband went in for respite while I went away for a weekend. He loved it, and I'm not sure he wanted to come home! The staff were lovely - everyone knew him, from the receptionist through the carers to the management team, and everyone chatted to him when they saw him. They also knew me when I went to visit him and always used my name, which was a lovely touch and made me feel that my husband was valued. The care he received was excellent, the food was lovely and he was engaged in the activities. I've already booked him in again for next year. The bedrooms and en-suites were lovely, very comfortable and well appointed with everything he could need.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Wow, what a lovely, kind review with some beautiful points. I will pass these comments on to all heads of departments so that they can thank their teams individually. Your husband has a great sense of humour and fitted right in!

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Review from K F (Daughter of Resident) published on 17 October 2024 Submitted via Postal Card
Overall Experience

Thank you for the excellent care my father received during his respite care. The support we received as a family was most welcome.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you for your kind words regarding the care your father received during his time at Braintree Mews. It was a pleasure having him stay and we hope to see him again in the future! I will pass on your feedback to the team.

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Review from G F (Son of Resident) published on 1 October 2024 Submitted via Postal Card
Overall Experience

My mother had a short stay and was well looked after with all the carers taking an interest in her needs. No need or problem was an issue. The communication with relatives regarding any concerns was excellent.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

We thank you for taking the time to leave Braintree Mews Care Home a review. It was a pleasure to care for your mother. Your comments reflect our continuing commitment to offer leading care to our residents - I will pass on your kind words to all members of the team!

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Review from Paul L (Son of Resident) published on 17 September 2024 Submitted via Postal Card
Overall Experience

Fabulous setting for my mother, with such wonderful and caring staff.

Reply from Scott Reece, Customer Service Manager at Braintree Mews Care Home - Avery Collection

Thank you ever so much for taking the time to leave Braintree Mews Care Home a review. Your kind words reflect our commitment to delivering leading care to our residents. I will pass this on to the team and I hope we see you again!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 July 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (8) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Braintree Mews Care Home - Avery Collection.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Braintree Mews Care Home - Avery Collection.

Meet the Team (5)

Hayley Smith
Hayley SmithJob Title:Home ManagerJoined: 2024

Hayley has recently joined the team at Braintree Mews as Home Manager.

Hayley brings to the home a wealth of experience, having been fortunate enough to work in the health and social care sector for 28 years with the last 10 in a managerial position.

Hayley explains "I consider working with others to be a blessing, and I am very fortunate to work in a job I love.

I enjoy discovering everyone’s history and treasure the moments I spend sharing a cup of tea and having a chat with the people who are living here at Braintree Mews.

Together with the team, I am dedicated to providing exceptional care in beautiful surroundings, and I consider myself privileged to spend my days with both the staff and residents, striving to create a nurturing and supportive environment for all. I am looking forward to getting to know you all.

My door is always open, so please feel free to visit at any time."

Mystral 'Mystie' Powell
Mystral 'Mystie' PowellJob Title:Deputy Home ManagerJoined: 2024

Mystie brings nearly 15 years of experience working in a care home setting, the last 10 years focusing on outstanding dementia care. Mystie is passionate about promoting emotional and psychological well-being as well as providing the highest standards of physical care.

In her downtime, Mystie really enjoys getting out in nature and fresh air and loves being by the sea.

Tracy Poulson
Tracy PoulsonJob Title:AdministratorJoined: 2023

Tracy is an experienced administrator and she works hard in the background making sure that the administration within the service runs smoothly.

Ethan Williams
Ethan WilliamsJob Title:Sous ChefJoined: 2024

Ethan is our new Sous Chef. He comes to us with skills he has previously used in the Hotel sector - he is also a District Councillor when not in our kitchen.

In the very brief time since Ethan joined us, we are already getting a lot of compliments on his food.

Ethan said, "I'm looking forward to my new venture with the great team here at Braintree Mews."

Scott Dowsett
Scott DowsettJob Title:Maintenance ManagerJoined: 2024

Scott joined Braintree Mews latter part of 2024 and has over 15 years in the maintenance and facilities sector. At home, Scott is a carer for his grandmother alongside his son and nephew.

Scott's spare time is filled with playing pool in a local league, cycling and trips down to the lovely Essex coast.

Frequently Asked Questions about Braintree Mews Care Home - Avery Collection

What types of Care is Braintree Mews Care Home - Avery Collection registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Braintree Mews Care Home - Avery Collection have?

There are 63 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Braintree Mews Care Home - Avery Collection?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Braintree Mews Care Home - Avery Collection to the centre of Braintree?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Braintree Mews Care Home - Avery Collection to verify any information. View our terms and conditions. Braintree Mews Care Home - Avery Collection has an Enhanced Service -more info.