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- Braintree Mews Care Home - Avery Collection







Braintree Mews Care Home is ideally located just a 15-minute walk from the town centre, and offers top-notch dementia, residential and respite care.
The team meticulously assess the unique needs of residents, ensuring tailored care plans are regularly reviewed for ongoing support.
Featuring 75 luxuriously furnished ensuite bedrooms, the home prioritises resident comfort. Each room is equipped with nurse call and information systems, providing 24/7 access to necessary support and giving...
Care Provided by Braintree Mews Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Braintree Mews Care Home - Avery Collection for full pricing details and T&Cs.
Contact Braintree Mews Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Hayley Smith(General Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2023
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (63)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (63)
- Couples/Companion Rooms with ensuite Wet Room (6)
Braintree Mews Care Home - Avery Collection Reviews (44)
Braintree Mews Care Home - Avery Collection has a Review Score of 9.7 (9.718) out of 10, based on 21 reviews in the last 2 years.
Over all time Braintree Mews Care Home - Avery Collection has 44 reviews.
My mum has been at Braintree Mews since November 2024 and settled in quickly. The staff are always friendly and welcoming each time I visit. They are also good with the residents, friendly and considerate to their needs from what I have witnessed. The home always looks clean and there are lots of activities available to residents. I am very pleased that my mum is happy and well looked after at Braintree Mews.
What a lovely review- thank you for your kind words, mum gives the best cuddles so the pleasure has been all ours!
Wonderful enviroment, fantastic service and great staff! Activities Co-ordinators always finding creative ways to entertain the residents.
I have seen Mum smile consistently every day since she came in lait August - something that hadn't happened for about 2 years, so thank you so much.
Thank you so much for your kind words it has been an enormous pleasure for all of us here to see how well your loved one is doing and that smile is infectious!
Activites are very good, creating a lovely atmosphere.
To be honest my main concern is the cleanliness of en-suite.
Any concerns have been dealt with professionally and Dad is always happy, with tells us things are good!
Thank you for your review and the feedback you have shared is valuable, I will speak with the team here and hope that you will see improvements with the ensuite promptly. It is our absolute please to be able to get to know your dad and so pleased to hear that he is happy here at Braintree Mews
Sadly Mum did not have a very nice experience here. The home itself looked amazing as it was brand new, sadly everything else was a disappointment. Constant chasing for things to be done, and promises never met. I appreciate I cannot go into the finer details on here, but would recommend you think seriously about making this your loved one's new home.
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations, as we always aim to provide high quality care and a positive, supportive environment for every resident and their family.
We would appreciate the opportunity to discuss...
Particularly good management with managers available for discussions & ensure have contact with residents & staff - helping in kitchen and always, ready to chat to a resident in the corridor, despite no doubt being immersed in admin duties. Responsive to residents' family concerns/suggestions at family meetings. Housekeeping ensures rooms & communal areas smell fresh and are clean & tidy.
Thank you so much for your kind words and we are so pleased your loved one feels safe and supported. It is our absolute pleasure to get to know them and all the others who live here
The care mum has received has been exemplary. During her recent recovery from illness the team have gone over and beyond expectation to help her recovery.
My mother was admitted to Braintree Mews for emergency respite. The staff could not have been kinder or more understanding to our family and my mother. She returned for further respite and we now hope she will become a resident. Braintree Mews is the closest to 'home' a care home can be.
Braintree Mews is an outstanding care home. It is stylish spacious and maintained to a very high standard. The staff are friendly, helpful and caring. The food is excellent and the activities are varied and fun. The manager is friendly, helpful and goes above and beyond to make sure the home is run to the highest standard. Overall, it is an outstanding care home and I would recommend it to any family for their loved one.
We recently moved our mum into Braintree Mews Care Home and our experience has been nothing short of exceptional. From the moment we arrived, we were welcomed into a warm and inviting environment. The facilities are clean, comfortable and beautifully maintained, creating an atmosphere that immediately puts us at ease. Every member of the team shows commitment and is always respectful, compassionate and friendly. Every interaction and the way they go above and beyond means Mum has settled well and we have peace of mind.
Thank you so much for your kind comments, we have been so lucky and blessed to get to know your mum and so happy she has settled and made friends not only with the staff but with other individuals living with us.
Mum has been here just over one month. The improvement she has made is amazing. This is down to the brilliant and kind care she is getting. Braintree Mews Care Home is an incredible place.
Thank you so much for your wonderful comments, it has been our absolute pleasure getting to know your mum and absolutely delighted at how settled she is at Braintree Mews.
Our dad has settled in so much better than we could ever have expected and that is down to the staff and environment at Braintree Mews.
The staff at Braintree Mews are fantastic and have gone above and beyond for our family. Their knowledge surrounding Alzheimer's is outstanding and we feel at ease leaving our dad in their more capable hands.
There are daily activities which change each week, from in-house games/quizzes to outside companies coming in to entertain the residents. The activities allow interactions with other residents and staff. Family members are always welcome and encouraged to get involved if they can.
The food is delicious and varied.
Good morning and Happy New Year! The days around Dad's admission must have been very difficult for the whole family and I am so proud that the whole team were able to support and put minds at ease. Dad is a larger than life character, loved by both staff and fellow residents. I thank you on behalf of the whole team and will pass on your kinds words to all!
The care and attention are wonderful and our family is very grateful to everyone.
We always receive a warm reception when we arrive. All the staff are exceptional.
Thank you so much for leaving a review for Braintree Mews. We are so glad that you have been so happy with the level of care, support and love shown by all members of staff. I will make sure everybody is aware of your kind words.
Overall I have really enjoyed my stay here. The staff have been lovely and helpful. The only issues I have had have been with the quality of the food.
Thank you for taking time to leave your review for Braintree Mews Care Home. Although your overall experience was 5* I can see you scored food lower than our expectations. We consider all feedback positive and will use this to firstly look at the menu for the time you stayed and also to work with...
My mother came to Braintree Mews Care Home for respite care. During this time, the whole team were so accommodating and empathetic. I do not live in the UK so it was important mum felt comfortable here. She has settled so well that we have decided to make her stay permanent.
Thank you for submitting a review for Braintree Mews Care Home. For some people, respite can be a very good way to settle in before becoming permanent. I'll pass your feedback on to the whole team.
Overall experience for my mother has been excellent. The staff are friendly and can't help enough. The care is over and beyond our expectations. We are so happy with Braintree Mews and my mother has settled very quickly.
Many thanks for leaving Braintree Mews such a positive review. We take great pride in the levels of service and care we provide so to receive such lovely words is great comfort. Mum has settled in really well, is a joy to have at the home and is a lovely caring person. I will pass on your review to all team members!
Excellent all around. My dad had a good 2-week respite stay. Will certainly use it again.
We hope that Dad enjoyed his respite with us and would love for him to come back and see us again any time! Your kind words will be beneficial for anyone else considering a short-term stay with us. I will let everyone in the team know. Thank you!
My husband went in for respite while I went away for a weekend. He loved it, and I'm not sure he wanted to come home! The staff were lovely - everyone knew him, from the receptionist through the carers to the management team, and everyone chatted to him when they saw him. They also knew me when I went to visit him and always used my name, which was a lovely touch and made me feel that my husband was valued. The care he received was excellent, the food was lovely and he was engaged in the activities. I've already booked him in again for next year. The bedrooms and en-suites were lovely, very comfortable and well appointed with everything he could need.
Wow, what a lovely, kind review with some beautiful points. I will pass these comments on to all heads of departments so that they can thank their teams individually. Your husband has a great sense of humour and fitted right in!
Thank you for the excellent care my father received during his respite care. The support we received as a family was most welcome.
Thank you for your kind words regarding the care your father received during his time at Braintree Mews. It was a pleasure having him stay and we hope to see him again in the future! I will pass on your feedback to the team.
My mother had a short stay and was well looked after with all the carers taking an interest in her needs. No need or problem was an issue. The communication with relatives regarding any concerns was excellent.
We thank you for taking the time to leave Braintree Mews Care Home a review. It was a pleasure to care for your mother. Your comments reflect our continuing commitment to offer leading care to our residents - I will pass on your kind words to all members of the team!
Fabulous setting for my mother, with such wonderful and caring staff.
Thank you ever so much for taking the time to leave Braintree Mews Care Home a review. Your kind words reflect our commitment to delivering leading care to our residents. I will pass this on to the team and I hope we see you again!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 July 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (8) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Braintree Mews Care Home - Avery Collection.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Braintree Mews Care Home - Avery Collection.
Meet the Team (5)

Hayley has recently joined the team at Braintree Mews as Home Manager.
Hayley brings to the home a wealth of experience, having been fortunate enough to work in the health and social care sector for 28 years with the last 10 in a managerial position.
Hayley explains "I consider working with others to be a blessing, and I am very fortunate to work in a job I love.
I enjoy discovering everyone’s history and treasure the moments I spend sharing a cup of tea and having a chat with the people who are living here at Braintree Mews.
Together with the team, I am dedicated to providing exceptional care in beautiful surroundings, and I consider myself privileged to spend my days with both the staff and residents, striving to create a nurturing and supportive environment for all. I am looking forward to getting to know you all.
My door is always open, so please feel free to visit at any time."

Mystie brings nearly 15 years of experience working in a care home setting, the last 10 years focusing on outstanding dementia care. Mystie is passionate about promoting emotional and psychological well-being as well as providing the highest standards of physical care.
In her downtime, Mystie really enjoys getting out in nature and fresh air and loves being by the sea.

Tracy is an experienced administrator and she works hard in the background making sure that the administration within the service runs smoothly.

Ethan is our new Sous Chef. He comes to us with skills he has previously used in the Hotel sector - he is also a District Councillor when not in our kitchen.
In the very brief time since Ethan joined us, we are already getting a lot of compliments on his food.Ethan said, "I'm looking forward to my new venture with the great team here at Braintree Mews."

Scott joined Braintree Mews latter part of 2024 and has over 15 years in the maintenance and facilities sector. At home, Scott is a carer for his grandmother alongside his son and nephew.
Scott's spare time is filled with playing pool in a local league, cycling and trips down to the lovely Essex coast.
Frequently Asked Questions about Braintree Mews Care Home - Avery Collection
What types of Care is Braintree Mews Care Home - Avery Collection registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Braintree Mews Care Home - Avery Collection have?
There are 63 Single Rooms and 6 Couples/Companion Rooms.
What are the Facilities & Services at Braintree Mews Care Home - Avery Collection?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Braintree Mews Care Home - Avery Collection to the centre of Braintree?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Braintree Mews Care Home - Avery Collection to verify any information. View our terms and conditions. Braintree Mews Care Home - Avery Collection has an Enhanced Service -more info.