Braintree Mews Care Home - Avery Collection

Thank you for the excellent care my father received during his respite care. The support we received as a family was most welcome.

My mother had a short stay and was well looked after with all the carers taking an interest in her needs. No need or problem was an issue. The communication with relatives regarding any concerns was excellent.

Fabulous setting for my mother, with such wonderful and caring staff.

Upon entering Braintree Mews Care Home, I felt welcomed into the most palatial comfort. Customer service manager made the whole experience easier. No one envisaged this situation which is traumatic for all. My dad feels he has a purpose, he's valued. This home is a beautiful palatial palace for memory care and all the staff are wonderful.

My mum had two weeks respite care. Braintree Mews Care Home is a lovely building with great facilities and staff. They provided activities every day for the residents. I couldn't fault it but staff were a little light at weekends, that's the only negative, but the care home is new so that was to be expected.

My mother moved in February and smooth transition from her home to the mews made her and our life easy. We found the staff very friendly and nothing was too much trouble. We now have peace of mind knowing that she is having the best of care.

This was a huge move for our family member but we are delighted that they have settled very well and are happy and thriving.

Mum had a lovely time at Braintree Mews Care Home. She enjoyed the activities on offer and said the food was good. She also likes socialising. The room was luxurious and very clean and she was generally looked after well. My only concern was that she was not wearing her hearing aids when I picked her up and they were in the charger the wrong way round, so had no power. Otherwise, a great service and the staff and management are all lovely.

Braintree Mews performed above and beyond expectations in every way. It is a hotel experience with carers!

I'm really pleased with the service and care received from Braintree Mews. They managed to move my mum and her partner in super quick and have looked after them really well. All the staff are lovely and the building is like a hotel. My mum seems to have settled in really well and I feel so relieved that she is being well looked after.

The staff are excellent, it's very clean. It feels like home. Everyone is polite. The food is excellent. Glad I came here and hope I can stay forever.

A big thank you to the Braintree Mews Care Home team for looking after my father during 17 days of respite care so that the family could take my mother on a much-deserved holiday. It's fair to say things turned out a little more challenging than expected however my father was well looked after and staff were more than happy for us to call and speak to them every day when we couldn't get through directly using my father's phone. Whilst my father was thankful to all staff and made some good friends, the family have to give special mention to one staff member in particular who went above and beyond to look after my father and keep us updated of how things were going whilst we were away. I undertook a post-stay review with my father in the week following his return home and other than making constant mention of the fantastic food that he had during his stay, he simply noted 10/10. Bottom line: Our family would feel more than comfortable with my father staying at Braintree Mews again in the future.

All the staff at the Mews, including reception, catering, maintenance, carers and management have been more than supportive. Living a long way from the Mews this support reduces my stress levels and I know that I can speak to Dad when ever he is available. There has been a real transformation in Dad in a few short weeks.

The service and information provided and presented by the manager and the team have been first-class. I was anxious as to how Mum would settle, however, Braintree Mews has gone above and beyond to make the move as smooth as possible. My mum appears to have settled very well due to the excellent care provided.

Oh and my mum wouldn't forgive me if I didn't also mention how much she enjoys the food, so a big thank you to the kitchen staff too.

The family had lunch at the Mews today. The private dining room is beautiful. Food was exceptional and portions were plentiful. Well done to whoever was the chef today. After lunch, we went into the lounge and joined a few more residents for a lovely afternoon. The Mews is such a friendly place. It isn't like a care home. Couldn't ask for better care for Mum.

Thank you to all of you for the care you have given our family.

The process was made so easy. Mum has just moved in, and so far, I cannot fault all the staff. The facilities are amazing, but the staff exceed expectations. Nothing is too much trouble. I feel that they really care.

The accommodation is of the highest level, akin to a five-star hotel with all the very stylish comforts of home. The variety and quality of food are excellent with the menus being well thought through. The staff are very caring whilst remaining professional and personable. There is also an extensive and applicable activities programme. I would highly recommend this care home.

All of the staff are friendly and welcoming, from the receptionist to the carers to management. They are approachable and have time to spend with residents and their families. It's a home-from-home feel.