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- Braintree Mews Care Home - Avery Collection







Braintree Mews Care Home is ideally located just a 15-minute walk from the town centre, and offers top-notch dementia, residential and respite care.
The team meticulously assess the unique needs of residents, ensuring tailored care plans are regularly reviewed for ongoing support.
Featuring 75 luxuriously furnished ensuite bedrooms, the home prioritises resident comfort. Each room is equipped with nurse call and information systems, providing 24/7 access to necessary support and giving...
Care Provided by Braintree Mews Care Home - Avery Collection
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Braintree Mews Care Home - Avery Collection for full pricing details and T&Cs.
Contact Braintree Mews Care Home - Avery Collection to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Hayley Smith(General Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2023
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (63)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (63)
- Couples/Companion Rooms with ensuite Wet Room (6)
Braintree Mews Care Home - Avery Collection Reviews (44)
Braintree Mews Care Home - Avery Collection has a Review Score of 9.7 (9.718) out of 10, based on 21 reviews in the last 2 years.
Over all time Braintree Mews Care Home - Avery Collection has 44 reviews.
Upon entering Braintree Mews Care Home, I felt welcomed into the most palatial comfort. Customer service manager made the whole experience easier. No one envisaged this situation which is traumatic for all. My dad feels he has a purpose, he's valued. This home is a beautiful palatial palace for memory care and all the staff are wonderful.
Thank you so much for taking the time to leave us a review. It has been nothing but a pleasure caring for Dad! We have had some great laughs together since he joined us. He has settled in well and is a greatly valued resident - also it must be said that he keeps our gardens looking lovely.
My mum had two weeks respite care. Braintree Mews Care Home is a lovely building with great facilities and staff. They provided activities every day for the residents. I couldn't fault it but staff were a little light at weekends, that's the only negative, but the care home is new so that was to be expected.
Thank you for your kind words, we will pass these on to the team, especially regarding activities. We are pleased that we have a rolling recruitment process that focuses on individuals' values and behaviours to ensure they are a good fit for us. Further, we are proud to have partnered with two local organisations to support people back into the workplace.
My mother moved in February and smooth transition from her home to the mews made her and our life easy. We found the staff very friendly and nothing was too much trouble. We now have peace of mind knowing that she is having the best of care.
Braintree Mews thank you ever so much for your 5 star review. It is a true pleasure looking after Mum. I will personally thank the whole team as I feel your scores reflect the level of care from all departments!
The home is newly opened and is more of a beautiful hotel with the benefit of carers to help with various individual needs. It certainly isn't like any other care home I have been to.
It has a residential floor for those who may just need an extra helping hand but want to stay independent, a memory floor and a third floor too. All floors have their own dining, lounge and library facilities, all with beautiful furniture.
The hairdressing and beauty salon are lovely, as are the cinema room, café area and private dining room, which all help to promote independence. The fabulous activity coordinators plan a variety of daily activities which the residents are welcome to join should they wish.
This was a huge move for our family member but we are delighted that they have settled very well and are happy and thriving.
Thank you very much for your very kind words about your experience with Braintree Mews. It's great to see that your family member has settled in so well. It's also a measure of the hard work the whole team consistently put in. I will pass on your review comments to all!
Mum had a lovely time at Braintree Mews Care Home. She enjoyed the activities on offer and said the food was good. She also likes socialising. The room was luxurious and very clean and she was generally looked after well. My only concern was that she was not wearing her hearing aids when I picked her up and they were in the charger the wrong way round, so had no power. Otherwise, a great service and the staff and management are all lovely.
Thank you very much for taking the time to leave a review for Braintree Mews. I'm really happy that Mum had such a pleasant stay with us. It's great to hear such positive feedback around all the different aspects of the home. Your comments referencing Mum's hearing aids has been noted and will be passed on to the care team to make sure this is addressed moving forward.
Braintree Mews performed above and beyond expectations in every way. It is a hotel experience with carers!
Many thanks for taking the time to leave such a nice review. We really do pride ourselves in our service and I'm very happy that you liked the home and hope we will have you stay with us again in the future!
I'm really pleased with the service and care received from Braintree Mews. They managed to move my mum and her partner in super quick and have looked after them really well. All the staff are lovely and the building is like a hotel. My mum seems to have settled in really well and I feel so relieved that she is being well looked after.
Thank you very much for your very kind words about the care received for your mum and her partner at Braintree Mews. They are both lovely people and have fitted in really well. I will let the whole team know!
The staff are excellent, it's very clean. It feels like home. Everyone is polite. The food is excellent. Glad I came here and hope I can stay forever.
Thank you so much for your kind review. It is a pleasure having you stay with us at Braintree Mews. I will pass on your kind words to the whole team!
A big thank you to the Braintree Mews Care Home team for looking after my father during 17 days of respite care so that the family could take my mother on a much-deserved holiday. It's fair to say things turned out a little more challenging than expected however my father was well looked after and staff were more than happy for us to call and speak to them every day when we couldn't get through directly using my father's phone. Whilst my father was thankful to all staff and made some good friends, the family have to give special mention to one staff member in particular who went above and beyond to look after my father and keep us updated of how things were going whilst we were away. I undertook a post-stay review with my father in the week following his return home and other than making constant mention of the fantastic food that he had during his stay, he simply noted 10/10. Bottom line: Our family would feel more than comfortable with my father staying at Braintree Mews again in the future.
Thank you very much for taking the time to leave Braintree Mews a review. Your kind words about the level of care received will be passed on to the whole team. Rest assured - 10 out of 10 is our goal. If you can email me direct at braintreemews.csm@averyhealthcare.co.uk I will make sure that the person who shined out gets an extra pat on the back.
All the staff at the Mews, including reception, catering, maintenance, carers and management have been more than supportive. Living a long way from the Mews this support reduces my stress levels and I know that I can speak to Dad when ever he is available. There has been a real transformation in Dad in a few short weeks.
Good Afternoon, thank you for the kind words in your review, we will pass them on to the team. I am pleased that Dad's mental health has improved since being with us at Braintree Mews.
The service and information provided and presented by the manager and the team have been first-class. I was anxious as to how Mum would settle, however, Braintree Mews has gone above and beyond to make the move as smooth as possible. My mum appears to have settled very well due to the excellent care provided.
Thank you very much for taking the time to leave this outstanding review. It is a pleasure looking after your mum - she is well loved and has a great sense of humour! I will pass on your kind words to the whole team.
Thank you, we really do appreciate everything you've done and everything you're doing.
Oh and my mum wouldn't forgive me if I didn't also mention how much she enjoys the food, so a big thank you to the kitchen staff too.
Thank you so much from all at Braintree Mews for taking the time to leave your kind review. Feedback like this always mean so much to all members of the team. The level of service you describe is is our passion. I will pass on your kind words.
The family had lunch at the Mews today. The private dining room is beautiful. Food was exceptional and portions were plentiful. Well done to whoever was the chef today. After lunch, we went into the lounge and joined a few more residents for a lovely afternoon. The Mews is such a friendly place. It isn't like a care home. Couldn't ask for better care for Mum.
Thank you very much for taking the time to leave such a nice review about your experience of using our private dining room. We will pass on your kind words to the Head Chef and all staff involved in the care for your mum!
Thank you to all of you for the care you have given our family.
Thank you for leaving such a lovely review. It was a delight to host your grandparents, and we look forward to seeing them again in the future at Braintree Mews. I will pass on your comments to the whole team!
The manager visited her in the hospital to complete an assessment. I have to admit we were anxious but the manager immediately put us at ease. He was patient and understanding. Listening and explaining, despite having a number of questions for us.
The process was made so easy. Mum has just moved in, and so far, I cannot fault all the staff. The facilities are amazing, but the staff exceed expectations. Nothing is too much trouble. I feel that they really care.
Thank you very much for taking the time to leave us a review for Braintree Mews. We take great pride in the level of service we provide from all departments. I will gladly share your comments with the whole team!
The accommodation is of the highest level, akin to a five-star hotel with all the very stylish comforts of home. The variety and quality of food are excellent with the menus being well thought through. The staff are very caring whilst remaining professional and personable. There is also an extensive and applicable activities programme. I would highly recommend this care home.
Thank you very much for taking the time to leave your review on the level of excellence at Braintree Mews. We take great pride in our menus and the presentation of all aspects of the home. I will pass on your kind words to the whole team.
All of the staff are friendly and welcoming, from the receptionist to the carers to management. They are approachable and have time to spend with residents and their families. It's a home-from-home feel.
Thank you from all the team at Braintree Mews for your lovely comments. I will make sure all staff are aware.
A wonderfully inviting atmosphere, a caring and talkative team and great coffee! Everyone makes you feel welcome, remember your name and is always willing to help with anything you need when you visit. I feel comfortable visiting and very happy and confident that my nan is well cared for. It's obvious she's getting the love, care and attention she needs.
We are delighted that you have taken the time to share your thoughts about the level of care that we are giving your nan. She is a well-loved resident and a joy to have here. I will pass these kind words to all staff at Braintree Mews and make them aware. Thank you again!
The home is fantastic, wonderful facilities, and attentive caring staff.
As my friend enters her more senior years, as and when the time comes, she will without any doubt be back!
Keep up the good work, thank you for caring for her.
Thank you for your kind words, we will share them with the team. We look forward to seeing your friend again soon.
The accommodation in the care home was five star with all the comforts of home and more. The quality of food was outstanding and the menu well thought out. The staff were very caring and always on-hand to offer 1st class care. I highly recommend this care home.
Thank you for your kind comments, it was an absolute pleasure to look after your mother. I will pass on these kind words to the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 July 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (8) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Braintree Mews Care Home - Avery Collection.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Braintree Mews Care Home - Avery Collection.
Meet the Team (5)

Hayley has recently joined the team at Braintree Mews as Home Manager.
Hayley brings to the home a wealth of experience, having been fortunate enough to work in the health and social care sector for 28 years with the last 10 in a managerial position.
Hayley explains "I consider working with others to be a blessing, and I am very fortunate to work in a job I love.
I enjoy discovering everyone’s history and treasure the moments I spend sharing a cup of tea and having a chat with the people who are living here at Braintree Mews.
Together with the team, I am dedicated to providing exceptional care in beautiful surroundings, and I consider myself privileged to spend my days with both the staff and residents, striving to create a nurturing and supportive environment for all. I am looking forward to getting to know you all.
My door is always open, so please feel free to visit at any time."

Mystie brings nearly 15 years of experience working in a care home setting, the last 10 years focusing on outstanding dementia care. Mystie is passionate about promoting emotional and psychological well-being as well as providing the highest standards of physical care.
In her downtime, Mystie really enjoys getting out in nature and fresh air and loves being by the sea.

Tracy is an experienced administrator and she works hard in the background making sure that the administration within the service runs smoothly.

Ethan is our new Sous Chef. He comes to us with skills he has previously used in the Hotel sector - he is also a District Councillor when not in our kitchen.
In the very brief time since Ethan joined us, we are already getting a lot of compliments on his food.Ethan said, "I'm looking forward to my new venture with the great team here at Braintree Mews."

Scott joined Braintree Mews latter part of 2024 and has over 15 years in the maintenance and facilities sector. At home, Scott is a carer for his grandmother alongside his son and nephew.
Scott's spare time is filled with playing pool in a local league, cycling and trips down to the lovely Essex coast.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Braintree Mews Care Home - Avery Collection to verify any information. View our terms and conditions. Braintree Mews Care Home - Avery Collection has an Enhanced Service -more info.