Review from N L (Son of Resident) published on 21 May 2024 Submitted via Website • Report

Overall Experience

Finding a care home for your loved one is a challenging experience, particularly if your loved one doesn’t think they need to be looked after!
Bramshott Grange Care Home offers high-quality care in a very comfortable environment, which gives any relative or friend complete confidence that their loved

one is being looked after to a high standard. Of course, such care doesn’t come cheap but you would be hard-pressed to find anywhere in the locality substantially cheaper.
It is almost inevitable that any care home environment will experience staff turnover but many of the staff at Bramshott Grange have been there since the home opened. This is particularly true of senior staff and management which ensures that a high standard of care is maintained on an ongoing basis. A resident’s experience is undoubtedly enhanced by having familiar care staff looking after them, who genuinely seem to care - later life can be significantly more bearable when surrounded by friendly and caring people.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care HomeMany thanks for your review and kind words, they are greatly appreciated. Your lovely mum has been at Bramshott Grange for several years now and during that time has made strong friendships with both her peers and staff. Thank you also for always engaging with our activities when you visit, in particular the group word searches in our bar area, our families' involvement helps create a lovely atmosphere in the home.

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Review from Ann L (Daughter of Resident) published on 17 May 2024 Submitted via Website • Report

Overall Experience

Having looked at a number of homes, we were delighted to select Bramshott Grange for my stepmother who has been a resident for over 12 months. The facilities are clean and modern with the ambience of a hotel. The staff are so caring, respectful and empathetic to all the residents and supported her through

the transition from independent living to her new environment. She enjoys keeping active, both physically and mentally, through the wide range of activities offered. We feel lucky to have found such a wonderful home.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care HomeThank you so much for this lovely review; it is always good to have feedback from our families not just our residents. Your stepmother has made good friends with other residents and thoroughly enjoys it when entertainers visit the home. She is also most happy to receive compliments on her amazing bobbed hairstyle when leaving our hair salon! Thank you for the support and help you continue to offer us.

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Review from Charlotte D (Daughter of Resident) published on 19 January 2024 Submitted via Website • Report

Overall Experience

My mum has been at Bramshott Grange since 28th February 2023. From the moment we first viewed the home with the wonderful Family Liaison Manager until today, the level of care and respect has been second to none. The staff are incredibly professional as well as having a good sense of humour and an ability

to bring joy to all the residents.
My mother has dementia and cancer and is currently being treated with palliative care. The peace of mind my family have knowing Mum is incredibly well looked after and her pain levels are being monitored closely, is such a comfort.
Mum can be quite opinionated about many things and we just haven't had to worry that she is not being listened to or respected. Even the style - it feels more boutique hotel than care home and that is right up Mum's street.
We can't recommend this home enough. So thank you to all the staff at Bramshott for the incredible job you do. The care, the joy, the humour, the food and the general feeling of warmth and cosiness is a blessing.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care HomeThank you for such a kind review! I will make sure your lovely comments are shared with all the team. Thank you once again.

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Review from H H (Daughter of Resident) published on 16 January 2024 Submitted via Website • Report

Overall Experience

My mother has been a full-time resident at Bramshott Grange Care Home for eight months now. As a family, we are delighted with the high levels of care, empathetic and positive staff and the overall experience of day-to-day life my mother now enjoys. We have enormous respect for the staff there, many

of whom we now know by name. The atmosphere is very positive and the activities team work extremely hard to ensure a balance of regular, stimulating projects to engage and entertain residents. We have recommended Bramshott to a number of friends and their families and are delighted that at least two have joined my mother happily there. I looked at twelve other homes before opting for Bramshott and cannot recommend it highly enough.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care HomeThank you so much for your review. I am really glad your mother has settled in so well at Bramshott Grange. Thank you also for recommending us to friends and family, I appreciate two good friends have now joined her. Knowing you feel confident enough to recommend us to others really is the highest compliment we can expect.

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Review from Elaine M (Daughter of Resident) published on 22 December 2023 Submitted via Website • Report

Overall Experience

My mother was a resident at Bramshott Grange for nearly four years until she sadly died earlier this month (December 2023).
My mother received exceptional care at the home in lovely surroundings. Her spacious room looking out over the well-kept garden was very comfortable and the house-keeping staff

kept it spotless.
The carers were all extremely kind and amazingly patient and very accommodating of my mother who liked things done in her own way!
During her final days, the staff were amazing, and they cared for her with huge affection and sensitivity. At this time I spent many hours at the home outside my usual visiting times and the staff looked after me really well too.
I can't thank everyone at Bramshott Grange enough for all the care given to my mother over a number of years and I am happy to recommend the home to any prospective residents or their relatives. I only hope that when/if it comes to me needing a care home I am lucky enough to find somewhere like Bramshott Grange.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care HomeThank you so much for this lovely review and for recommending Bramshott Grange. Your lovely mum is much missed by all at Bramshott Grange, she did indeed like things done in a particular way, but we all appreciated and knew that was because her way was the right way. Thank you too for all the kind support you have given to all at Bramshott Grange over the last four years, we will miss you visiting us.

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Review from Barbara L (Respite Resident) published on 25 August 2023 Submitted via Website • Report

Overall Experience

After approximately six weeks in the hospital, it was such a relief to arrive at Bramshott Grange.
Hotel-styled rooms, clean bathrooms, wonderful food, and caring staff. It was almost a total change in lifestyle. The icing on the cake was indeed the jacuzzi bath, heaven!
A programme of daily events

was always on hand, if one wanted to participate... or just relax in the library or one's room.
The atmosphere and attentive care produced positive results, although slowly, ready to build on once home.
Thank you all at Bramshott Grange!

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care HomeThank you for your kind review. I am really glad we helped support your return home, and thank you for continuing to keep in touch with us, as it is always lovely to hear from you!

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Review from Ingrid W (Niece of Resident) published on 31 May 2023 Submitted via Website • Report

Overall Experience

My aunt moved to Bramshott Grange in November 2022 having fallen a few times at home. She is extremely independent with a keen interest in current affairs. She was reluctant to ‘give up her independence’ but, unfortunately, couldn’t manage at home on her own. She (and we) couldn’t ask for more from

Bramshott Grange. Her beautiful room overlooking the garden is spacious, comfortable and light. The meals are delicious, and the nursing staff and care team (all of the staff) are incredibly kind, caring and thoughtful. My aunt, although reluctant initially, also enjoys and participates in the full and varied activities programme: from gentle exercises to films in the cinema room. The dining room, cinema room and library are all wonderfully welcoming spaces, and the sheltered garden is an absolute joy to walk in. Huge thanks to the manager and all in the nursing and care teams for all that you do. My only query is: when can I move in!

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care HomeThank you so much for this lovely review. I am really happy your aunt has settled so well and to hear that Bramshott Grange offers a comfortable and pleasant environment when the family visit. Thank you for being so engaged with day-to-day life at Bramshott Grange; our families are very important to us too!

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Review from Fiona R (Daughter of Resident) published on 2 May 2023 Submitted via Website • Report

Overall Experience

Our mother lived at Bramshott Grange for over four years, as one of the earliest residents of this beautifully modern care home. The room was large enough for her to keep many of her most treasured belongings, making it a real home-from-home. Her room overlooked the beautiful garden, which is exceptionally

sheltered so that, even in winter, she could use her own garden door to get outside and enjoy the warmth of the sunshine. Family and friends were made to feel very welcome at Bramshott. There is a private dining room where she held a birthday lunch on several occasions. Our mother kept up her physical strength in the ‘Gym and Tonic’ exercise room, with professional help, included in the fees. This enabled her to retain much of her independence, despite being in a wheelchair. She became very fond of the staff and we were thankful that she did not have to move somewhere else to have end-of-life care, in which the staff were very experienced - this was so reassuring for us.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care HomeThank you for your kind review. Your lovely mother had been here for several years and had many good friends, she will be very missed by us all. Thank you to all the family too for the continued kindness, help and support continually offered to the Bramshott Grange team.

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Review from David P (Son of Resident) published on 23 March 2023 Submitted via Website • Report

Overall Experience

Deciding that Mum needed a care home was a really tough decision: but putting her into Bramshott Grange was definitely the right decision. Mum spent her last four years at Bramshott Grange and the staff gave her a happy, social and safe quality of life that she would not otherwise have enjoyed. Bramshott

Grange felt like Mum's home, rather than her being in a care home.
The staff warrant particular thanks for their great kindness and excellent care of Mum. They dealt with her increasing health needs with compassion, friendliness and good humour. The home offered a great range of social, craft and exercise activities. Residents are clearly treated as individuals and with dignity.
Bramshott Grange itself is a modern, purpose-built care home, with flat access, wide corridors and a range of modern facilities. It includes a dining room, bar area, library, gym, cinema salon and walled garden.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care HomeThank you so much for your generous review of Bramshott Grange. Your lovely mum had many friends at Bramshott Grange, an amazing sense of humour and was very involved in our poetry and art groups. She will be very missed by all.

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Review from L C (Daughter of Resident) published on 19 December 2022 Submitted via Website • Report

Overall Experience

Bramshott Grange is a lovely, clean and well-decorated home. The food looked delicious, and the rooms are great with good facilities, but Bramshott Grange is much more than just the building. The staff are awesome, and the feel of Bramshott Grange is warm, caring and positive.
The decision for a relative

to move into care was a hard one, especially as my relative was very independent. However, Bramshott Grange made the transition as easy as possible, and my relative settled in well. Initially, they were able to join in with all the various activities, of which there are many. Bramshott has amazing staff who understood our relative needs and personalities very quickly. As their needs grew, Bramshott quietly and competently dealt with every issue that arose. Nothing is too difficult for the staff, even through a pandemic/lockdown, and they just carry on with their happy, calm approach.
I have been extremely impressed with the care and the end-of-life care our relative received at Bramshott.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care HomeThank you so much for your kind review.
Both your relative and all your family will be extremely missed by us all.

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Review from Richard P (Son of Resident) published on 13 December 2022 Submitted via Website • Report

Overall Experience

Mum moved into Bramshott Grange at the beginning of 2022. It's a lovely environment - a modern purpose-built quality home set in well-maintained gardens.
Across the team - from the handyman to the carers - they are all friendly, professional and welcoming. Great meals, regular entertainment and a good

mix of activities help keep Mum active.
Highlights for me are the sheltered courtyard overlooking the gardens - it's a pleasant, quiet place for a coffee, cake and chat with Mum during the summer. Also, the full afternoon tea and decorations were put on for our family in the private dining room to celebrate Mum's birthday.
Would definitely recommend this residential home.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care HomeThank you so much for your kind review. It has been lovely to start welcoming our families again after the pandemic and see them enjoying all areas of the home as they did before. Thank you also for your kind recommendation!

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Review from Nigel P (Son of Resident) published on 13 December 2022 Submitted via Website • Report

Overall Experience

My 91-year-old mother, who suffers from Alzheimer's, has been a resident of the Bramshott Grange for the past year.
The Bramshott Grange is an excellent care home. Being purpose-built gives it a huge advantage over many homes that have been adapted for care. The home has some really nice lounges,

its own hairdressing salon, spa bathrooms, a cinema, a gym, a choice of restaurants, a bar/cafe, a private dining room for family gatherings and lovely gardens.
The resident rooms are spacious, bright and well-equipped. Most residents bring some of their furniture and pictures and make it their own space.
However, what makes the Bramshott Grange truly exceptional are the staff. Thoughtful, respectful, professional and above all else, very caring.
Our overall experience of the Bramshott Grange has been excellent. So much so that it was the natural choice for another very elderly family member, who became a resident in October this year.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care HomeThere can be no higher compliment than our families suggesting others join us at Bramshott Grange, so many thanks for your kind review and for recommending us to others.

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Review from Kevin B (Friend of Resident) published on 18 January 2022 Submitted via Website • Report

Overall Experience

My Father-In-Law has had to move into Bramshot Grange as his health deteriorated. The home is a safe place for him and the care is excellent. My only gripe is that contacting the care home is often damned near impossible. We were unable to visit him on his 95th Birthday due to a positive covid test

in the family so my wife tried on a number of occasions to speak to him on the phone. When the phone was finally answered she was told that they could not get through to the nurses upstairs but they would call back. After three attempts we eventually concluded the day having not been able to speak to him. Today we would like to visit him and we have to call and make an appointment first. Four calls so far and each has rung out. This level of communication is totally unacceptable.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care HomeThank you for your review. Whilst I am pleased to hear that you have found the care your father-in- law receives at Bramshott Grange to be excellent, I was sorry to learn of your disappointment when trying to call us. Your father-in-law’s birthday was on New Year’s Day, this Year proved to be exceptionally busy with many requests from relatives wishing to visit their loved ones that day. The reception team had increased pressure trying to facilitate these visits, but I do understand how frustrating this must have been. I am sorry you had to phone on more than one occasion this Sunday, but believe you managed to speak with the receptionist that same day to arrange visiting your father-in-law later that afternoon.

I would be happy to speak with you regarding any remaining concerns you might have.

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Review from Sophie J (Daughter of Resident) published on 11 January 2022 Submitted via Website • Report

Overall Experience

My mother moved to Bramshott Grange in June 2020 after losing her husband to Covid. He had been her carer and she was now unable to live independently. It was a difficult decision for us especially with the challenges of lockdowns and restricted visits. However, Bramshott Grange proved to be the very

best environment. She loved her garden room which was bright and sunny and was always very complimentary about the food. Above all, it was the staff who made her time there such a positive experience. It was only in the last weeks of her life when we were able to visit her daily could we meet and properly get to know the wonderful staff who had been her companions over the months. Their positive, professional attitude was reassuring but it was their genuine interest in her welfare, their nursing care, and the respect they demonstrated which was outstanding. The staff also supported and helped us during those final difficult days for which we are eternally thankful.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care HomeThank you so much for your review. It is extremely important to us that all the family are supported during such a difficult time, so it is reassuring you have kindly said we managed to provide this. We all miss your lovely mum very much.

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Review from Julian M (Son of Resident) published on 20 December 2021 Submitted via Website • Report

Overall Experience

Our father lost his wife, then his mobility and subsequently some of his self-respect. At 90 years of age, what he found at Bramshott was a caring community of wonderful and professional caregivers who then became his friends over the 6 months he was there. And this was in the height of Covid. Bramshott

allowed and encouraged his private room to become a home from home, decorated with familiar art and furniture from his house. He felt very secure, safe and cared for there. When he was able to he joined in at the dining hall and mingled, but when he turned 91 and that became too much of a challenge, the staff made him still feel at home by bringing him his food and cups of tea whenever he wanted. It was like a hotel with nurses. The facility is immaculately clean, well maintained and very Covid conscious. We had to be tested each and every time we went to visit. Bramshott made the last six months of my dad's life the very best it could be and for that, we are eternally grateful.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care HomeThank you for this review, your father is very much missed by all, especially his quick wit and humour which he often shared with us all. We will miss seeing all the family visit too and hope you will keep in touch.

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Review from Emma S (Daughter of Resident) published on 15 December 2021 Submitted via Website • Report

Overall Experience

My father moved to Bramshott Grange in July 2021 after a sudden decline in his health. At the age of 92 it was important for us to know that he would be fully supported in the final months of his life, and also for my mum to not only know that he was receiving excellent care, but also be supported herself.

The staff were kind and compassionate, always finding the time to have a chat with dad and I am sure that he lived longer than expected due to the care and stimulation that he received. The staff couldn't have been more thoughtful and respectful, and the whole family were made very welcome when they visited dad. He passed away peacefully in September and we knew that he was happy and comfortable in the final days of his life. I can't thank everyone at Bramshott Grange enough for making this a bearable time for us all. Mum is already making her plans to move in!

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care HomeThank you so much for your kind review of Bramshott Grange. It was an honour to welcome your lovely father to the home, we miss him and all the family. I am so pleased your mum still feels comfortable visiting her friend who lives here, as it means we can continue to see her regularly.

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Review from Graeme S (Husband of Resident) published on 22 June 2021 Submitted via Website • Report

Overall Experience

My wife suffered a severe stroke back in November 2019 at the tender age of 46. After 4 months recovery in our local hospital it was decided to try and gain private rehab and a care package. Looking at the options Bramshott Grange was the ideal solution albeit some 100 miles away. The care, compassion,

professionalism and love shown to my wife and the family by all the staff from the cleaners, carers, therapists and right to the manager means there is always a special place in our hearts for them all. It was during the pandemic that my wife was there and it was made even harder when the care home had to shut to all visitors. Yet they went out of their way and we were able to continue our communication through FaceTime calls and videos. My wife was there for a lengthy period but thanks to the guys and girls at Bramshott she came home a far stronger person. I can’t say enough about the team and the care given and what they did for my family during what was a terrible time. Thank you.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care HomeThank you for this lovely review. During the pandemic it has been extremely important to us that our families and residents continued to feel connected to each other, we tried to find as many options for communication as possible and I am so pleased to hear that this worked for you both.

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Review from Alison P (Daughter of Resident) published on 18 June 2021 Submitted via Website • Report

Overall Experience

As a family we are so pleased we chose Bramshott Grange for our father's care and would not hesitate to recommend this wonderful care home.
Staff at all levels are friendly, approachable and genuinely very caring. It was a comfort during lockdown to know that Dad was being well looked after and cared

for by staff we knew we could trust.
The home is in a lovely quiet setting with beautiful gardens. Dad enjoyed having a room with views of the lovely garden, providing plenty of visual interest outside. His doors opened to the garden so that he could sit outside and enjoy the sunshine.
An extensive and very imaginative range of activities are provided for residents covering varying hobbies, interests and abilities. Being able to watch major sporting events in Bramshott Grange cinema was of special interest to Dad, he also enjoyed the films shown. The library provides a perfect setting for tea, cake, reading and jigsaw puzzles.

Many thanks to all at Bramshott Grange.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care HomeMany thanks for your kind review. I am so pleased that despite such a difficult year, you felt your Dad was safe in our care at all times. Hearing this means a great deal to the Bramshott Grange Team, as we try to support our families, not just our residents. Thank you once again.

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Review from Yvonne W (Daughter of Resident) published on 15 June 2021 Submitted via Website • Report

Overall Experience

Initially, our mother's stay at Bramshott Grange was only ever intended to be temporary whilst she underwent rehabilitation with the excellent Hobbs team following a stroke, however, due to the pandemic, together with the implementation of home's well considered safety procedures and excellent care

our mother received, her stay was extended for several months.

The location and facilities at the home are exemplary. Our experience during this difficult and challenging period was made a lot easier due to the exceptional care, empathy and professionalism we received from the entire staff. This is the standard of care we should come to expect when selecting a care home. We as a family would have no hesitation in recommending Bramshott Grange to anyone who asks.

Our mother recently moved to a nursing home closer to family and friends and is settling in nicely.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care HomeThank you for this lovely review! 2020/21 has proved a difficult time for all care homes, so it is very reassuring for us to learn that our efforts helped not only your mum feel safe, but the family had complete confidence and peace of mind during the last 18 months.

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Review from Pat R (Sister-in-law of Resident) published on 22 September 2020 Submitted via Postal Card • Report

Overall Experience

Bramshott Grange provided my brother in law with an exemplary level of care and kindness throughout his short stay and the unbelievable level of compassion shown was next to none albeit throughout this time we were in lockdown. As a family, we were made welcome at all times and nothing was ever too

much trouble. Thank you all. I would have no hesitation in recommending them to others in a similar situation.

Reply from Maggie Griffith, Family Liaison Manager at Bramshott Grange Care HomeThank you for your lovely review. It was an absolute privilege to care for your brother in law and support you all as a family. We look forward to welcoming you back again in the future.

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Bramshott Grange Care Home Reviews (72)

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